PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rent A Center and Homesmart as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rent A Center
Homesmart

Rent A Center and Homesmart Overview

Total reviews
1868
84
Company responses
0
0
Issues resolved
6
0

Rent A Center and Homesmart Consumer Ratings

Rank
71 out of 389 in Rentals category
333 out of 1792 in Appliances and Electronics category
Customer service
43 in category
255 in category
Product or Service Quality
37 in category
189 in category
Website
59 in category
239 in category
Exchange, Refund and Cancellation Policy
21 in category
242 in category

Rent A Center and Homesmart Rating Details

Customer service
1.5 (421 reviews)
1.4 (20 reviews)
Reviewer's quote

...didnt have a problem with coming back on board But said due to Corona no deliveries, only curve side , he then gave me a # for RCA Jamica, when I call there customer service told me it's the same there cure side only and that I needed to go back to the store I originally was with so calls back Laurelton store and Sophia answers I gave my full name and she told me I cant get any merchandise for from hear , I said to her why she you just ,so I hung up ,called back her said the same thing again , I ask to speak to a manager she told she is the manager and I cant get anything from her store nothing told me to stop calling because I'm not going to accommodate anything at this store so stop calling the store and I contact customer...

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...He also added that it wasnt rite but its done and then ended it with now do you want yr dryer fixed!?!?!??!!!!! I am livid these people have no sense of customer service or sastifaction and to top it off they are thieves..

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Product or Service Quality
1.9 (381 reviews)
1.8 (17 reviews)
Reviewer's quote

...have a to get refrigerator and no one called me and then the man was really rude and mean and nasty telling me to get a refund because I questioned the bad service and went into how long hes been an employee I think he should be fired I tried to deescalate and he got more and more angry my dad died today and he continued to...

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I really am gonna need them to get it together and use trained representatives in a call center to provide QUALITY customer interaction and service. Quality being the operative word here. i work in a call center im sure i could do a better job as a collections agent than these *** Homesmart is a...

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Website
2.2 (378 reviews)
2.1 (15 reviews)
Reviewer's quote

So I tried to log on to their website to e-pay and I set up my account successully but then when I tried to submit my customer agreement number the website would not let me in and would only tell me to call. So I tried to call the 1-800 number it gave me and I got some message saying that e-pay was...

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I was moving in my new home and I needed some furniture and I never used rental center before and I saw the perfect bedroom suit. I came in and he gave me price I received application and I brought it back he said he would verify everything and it would be delivered Friday. I came in the price he...

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Exchange, Refund and Cancellation Policy
1.5 (373 reviews)
1.4 (16 reviews)
Reviewer's quote

...I would just like one refund of the two..

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...Return couch because it was torn all on the back and now I'm having a problem with getting my refund back. Saying there's a problem on my end. Who can I speak to above the store manager?? Absolutely the most unprofessional rude manager..

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Rent A Center and Homesmart Pros and Cons

Pros
  • Unlikely to recommend it to anyone
  • Quality of items
  • No credit needed
No votes
Cons
  • Horrible customer service
  • Inability to work with me
  • Bad service
  • Customer service
  • To my mother in maine
  • Steve is rude arrogant selfish narcissistic power trip

Rent A Center and Homesmart Most Positive Reviews

Top rated reviews
5

I bought a sectional from rac in Logan , Oh and weeks after we had it my kids started getting bites on them. It was bed...

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4.8

I have been dealing with the noth chrleston, sc store and i have nothing but good reviews for them. I love the guys and...

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5

I was paying on a washer dryer pair as noted on thecontract. The contract was for two years, at the end of the two...

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4.2

My name Brenda Kitchens and I'm having a problem with one of your sale agents in the Milledgeville, Ga 31061 store his...

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Rent A Center and Homesmart Most Critical Reviews

Lowest rated reviews
1

I used rac and it was worst service ever. First they said they had mattress in stock. After paying down payment they...

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1

I have only been renting from them just recently I just moved in and I had come up on some hard times. Homesmart in...

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1

there is so much scam,dishonesty, lies,trustworthinessthat store location#5506-M,should be closed down now!y last liv...

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1

I have bought a kitchen table set paid odd in December. plus I bought a couch love seat and bedroom set.I make...

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Rent A Center and Homesmart Latest Reviews

Recent published reviews
1

I got a kitchen table set 3 months ago. The chairs were wobbling really bad. I asked the store to order new ones not...

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No votes

Great sales. Very customer oriented. Purchased home now living in it. Setup was great and staff did a great job. Been...

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No votes

Trying to make a payment for my bed

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No votes

I bought a new washer and dryer out the box I haven't had it for a year an my washing machine have stop working they...

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Rent A Center and Homesmart Products and Services

Most reviewed product and services
  • Rent A Center Manager (287 reviews)
  • Rent A Center Customer Care (167 reviews)
  • Rent A Center Account (82 reviews)
  • Homesmart Manager (14 reviews)
  • Homesmart Account (10 reviews)
  • Homesmart Customer Care (3 reviews)