PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rent A Center and Homesmart as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rent A Center

Rent A Center and Homesmart Overview

Total reviews
Company responses
Issues resolved

Rent A Center was first mentioned on PissedConsumer on Feb 4, 2008 and since then this brand received 1804 reviews. It is 1720 reviews more than Homesmart received since Jan 7, 2012.

Rent A Center and Homesmart Consumer Ratings

266 out of 2124 in Furniture and Decor category
291 out of 2893 in Appliances and Electronics category
Customer service
213 in category
220 in category
251 in category
219 in category
Product or Service Quality
167 in category
161 in category

Rent A Center and Homesmart Rating Details

Customer service
1.4 (400 reviews)
1.4 (20 reviews)
Reviewer's quote

...And definitely no communication with customers All I want is my damageD sectional replaced as promised. It was delivered damaged and I have been trying to work with these people . All I asked for was open communication...

Brenda J

I have referred familes and a very loyal and honest customer. I never in my life heard sooooo many lies. I paid off my stuff b4 and had 360...

2.2 (361 reviews)
2.1 (15 reviews)
Reviewer's quote

So I tried to log on to their website to e-pay and I set up my account successully but then when I tried to submit my customer agreement number the website would not let me in and would only tell me to call. So I tried to call the 1-800 number it gave me and I got some message saying that e-pay was...


I was moving in my new home and I needed some furniture and I never used rental center before and I saw the perfect bedroom suit. I came in and he gave me price I received application and I brought it back he said he would verify everything and it would be delivered Friday. I came in the price he...

Product or Service Quality
1.9 (359 reviews)
1.8 (17 reviews)
Reviewer's quote

I had to go on Long term disability and I dont have the money for the used washer and dryer.. I owe around 400.00 and was told that the disability insurance wasnt taken out. First, I did not sign anything but was told that everything was good to go especially the disability insurance. ( the d2 guys...


...He also added that it wasnt rite but its done and then ended it with now do you want yr dryer fixed!?!?!??!!!!! I am livid these people have no sense of customer service or sastifaction and to top it off they are thieves..


Rent A Center and Homesmart Pros and Cons

  • Unlikely to recommend it to anyone
  • Quality of items
  • No credit needed
No votes
  • Horrible customer service
  • Inability to work with me
  • Bad service
  • Customer service
  • To my mother in maine
  • Steve is rude arrogant selfish narcissistic power trip

Rent A Center and Homesmart Most Positive Reviews

Top rated reviews

I was low income, went into Rent A Center to be able to try and afford the washer. They ask me what date my cash...


I have been dealing with the noth chrleston, sc store and i have nothing but good reviews for them. I love the guys and...

Rent A Center and Homesmart Most Critical Reviews

Lowest rated reviews

I used rac and it was worst service ever. First they said they had mattress in stock. After paying down payment they...


I have only been renting from them just recently I just moved in and I had come up on some hard times. Homesmart in...

Rent A Center and Homesmart Latest Reviews

Recent published reviews

I asked what to pay as my last payment over the phone and I was given $140.87 in Nov. My last payment is December. On...

Read all 1804 reviews

Great sales. Very customer oriented. Purchased home now living in it. Setup was great and staff did a great job. Been...

Read all 84 reviews

Rent A Center and Homesmart Products and Services

Most reviewed product and services
  • Rent A Center Manager (283 reviews)
  • Rent A Center Customer Care (163 reviews)
  • Rent A Center Account (81 reviews)
  • Homesmart Manager (14 reviews)
  • Homesmart Account (10 reviews)
  • Homesmart Customer Care (3 reviews)