PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Homesmart and Rent A Center as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rent A Center

Homesmart and Rent A Center Overview

Total reviews
Company responses
Issues resolved

Rent A Center was first mentioned on PissedConsumer on Feb 4, 2008 and since then this brand received 1826 reviews. It is 1742 reviews more than Homesmart received since Jan 7, 2012.

Homesmart and Rent A Center Consumer Ratings

295 out of 2620 in Appliances and Electronics category
269 out of 1896 in Furniture and Decor category
Customer service
224 in category
220 in category
Diversity of Products or Services
225 in category
316 in category
Product or Service Quality
163 in category
170 in category

Homesmart and Rent A Center Rating Details

Customer service
1.4 (20 reviews)
1.4 (405 reviews)
Reviewer's quote

...He also added that it wasnt rite but its done and then ended it with now do you want yr dryer fixed!?!?!??!!!!! I am livid these people have no sense of customer service or sastifaction and to top it off they are thieves..


...It’s a shame customer service sucks and the incompetence is so real. Smh...

Gloryvee M
Diversity of Products or Services
2.2 (19 reviews)
2 (353 reviews)
Reviewer's quote

I have referred familes and a very loyal and honest customer. I never in my life heard sooooo many lies. I paid off my stuff b4 and had 360.00 to go they jacked around and pointed blame. So i sent my last payment in and i have not heard a peep in serveral months now all of a sudden here it goes i...


...back I got hung up on twice but the two weeks was up there so here it is now I pay additional weeks now I’m at the point where I no longer want to services because it’s always an issue with my pay due to the fact they didn’t put it in the system with those two weeks to cover my insurance that I also purchase a paid insurance for two weeks and if someone is giving me two weeks for free it should be the same as I paid so fast forward I decided I no longer my services is so ghetto the guy I was working with is not getting my messages so here it is now I have a Rent-A-Center furniture in my house that I have not paid for Going on 2 weeks at this point I do not want any more dealings with this...

Product or Service Quality
1.8 (17 reviews)
1.9 (365 reviews)
Reviewer's quote

I really am gonna need them to get it together and use trained representatives in a call center to provide QUALITY customer interaction and service. Quality being the operative word here. i work in a call center im sure i could do a better job as a collections agent than these *** Homesmart is a...


...Overall they were very unprofessional and I honestly don’t think this guy should be working customer service because he’s very ignorant!!!!..

Shandelle m

Homesmart and Rent A Center Pros and Cons

No votes
  • Unlikely to recommend it to anyone
  • Quality of items
  • No credit needed
  • Customer service
  • To my mother in maine
  • Steve is rude arrogant selfish narcissistic power trip
  • Horrible customer service
  • Inability to work with me
  • Bad service

Homesmart and Rent A Center Most Positive Reviews

Top rated reviews

I have been dealing with the noth chrleston, sc store and i have nothing but good reviews for them. I love the guys and...


I was low income, went into Rent A Center to be able to try and afford the washer. They ask me what date my cash...

Homesmart and Rent A Center Most Critical Reviews

Lowest rated reviews

I have only been renting from them just recently I just moved in and I had come up on some hard times. Homesmart in...


I used rac and it was worst service ever. First they said they had mattress in stock. After paying down payment they...

Homesmart and Rent A Center Latest Reviews

Recent published reviews

Great sales. Very customer oriented. Purchased home now living in it. Setup was great and staff did a great job. Been...

Read all 84 reviews

I went in to check on washer &;;;;; fridge & and; possibly tv & gaming system & talk to...

Read all 1826 reviews

Homesmart and Rent A Center Products and Services

Most reviewed product and services
  • Homesmart Manager (14 reviews)
  • Homesmart Account (10 reviews)
  • Homesmart Customer Care (3 reviews)
  • Rent A Center Manager (286 reviews)
  • Rent A Center Customer Care (164 reviews)
  • Rent A Center Account (82 reviews)