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Homegoods

Furniture and Decor
  • 3 ISSUES RESOLVED
  • 159 TOTAL REVIEWS
  • $10.5K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
2.3
Customer service
Staff
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Reliability
  • Shopping 2
  • Product variety 2
  • Product 2
  • Quality of inventory 1
  • Quality and selection of inventory 1

Customers don't like

  • Customer service9
  • Product purchased3
  • Store manager2
  • Lack of customer service and professionalism2
  • Being treated like a trator2
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Mattress Firm

Furniture and Decor
  • 11 ISSUES RESOLVED
  • 772 TOTAL REVIEWS
  • $400K CLAIMED LOSSES
  • $1.4K AVERAGE LOSS
1.7
Customer service
Staff
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Reliability
  • Person who sold me the bed 7
  • Great attitude during the purchase 4
  • Well mannered employees 3
  • Delivery 3
  • Courtesy and friendliness of salesman 3

Customers don't like

  • Customer service28
  • Refund policy6
  • Poor communication and delivery4
  • No help or response from company4
  • Ripping me off3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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