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Homegoods

Furniture and Decor
  • 2 ISSUES RESOLVED
  • 100 TOTAL REVIEWS
  • $10.3K CLAIMED LOSSES
  • $1.5K AVERAGE LOSS
2.2
Exchange, Refund and Cancellation Policy
Customer service
Staff
Diversity of Products or Services
Reliability
  • Shopping 2
  • Quality of inventory 1

Customers don't like

  • Product purchased3
  • Customer service2
  • Lack of customer service and professionalism1
  • Ticketed price not actual price1
  • Rudeness by staff1
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Mattress Firm

Furniture and Decor
  • 7 ISSUES RESOLVED
  • 579 TOTAL REVIEWS
  • $340K CLAIMED LOSSES
  • $1.5K AVERAGE LOSS
1.8
Exchange, Refund and Cancellation Policy
Customer service
Staff
Diversity of Products or Services
Reliability
  • Person who sold me the bed 7
  • Great attitude during the purchase 4
  • Courtesy and friendliness of salesman 3
  • Well mannered employees 3
  • Delivery 3

Customers don't like

  • Customer service11
  • Refund policy5
  • Poor communication and delivery4
  • Being sold defective product3
  • Communication3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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