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Homeaway

Hotels and Resorts
  • 1 ISSUES RESOLVED
  • 98 TOTAL REVIEWS
  • $210K CLAIMED LOSSES
  • $5.9K AVERAGE LOSS
1.4
Customer service
Exchange, Refund and Cancellation Policy
Staff
Website
Diversity of Products or Services
  • Old model 2
  • When i stopped talking to them 1
  • Very little about this company 1
  • Normaly they have good customer service 1
  • Customer service non responsive when problem is difficult 1

Customers don't like

  • Customer service6
  • Property owners totally unaccountable to customers5
  • Attitude of it is not us to deal it is your problem to resolve5
  • Supervisors attitude in response to my complaintmy problem3
  • Inability and complete lack of understanding3
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Westgate Resorts

Hotels and Resorts
  • 2 ISSUES RESOLVED
  • 555 TOTAL REVIEWS
  • $1.5M CLAIMED LOSSES
  • $8.1K AVERAGE LOSS
1.9
Customer service
Exchange, Refund and Cancellation Policy
Staff
Website
Diversity of Products or Services
  • Location 13
  • Amenities 7
  • Northing 6
  • Places showed to us 5
  • Nice facility 5

Customers don't like

  • Poor customer service6
  • Fees4
  • Your pushy sales men that dont take no for answer3
  • Service3
  • Dirty room3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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