PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about HomeAway and VRBO as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

HomeAway
VRBO

HomeAway and VRBO Overview

Total reviews
340
363
Company responses
0
0
Issues resolved
3
2

HomeAway and VRBO Consumer Ratings

Rank
57 out of 313 in Travel category
126 out of 564 in Travel Agencies category
Customer service
37 in category
96 in category
Exchange, Refund and Cancellation Policy
35 in category
62 in category
Website
45 in category
86 in category
Price Affordability
41 in category
115 in category

HomeAway and VRBO Rating Details

Customer service
1.2 (172 reviews)
1.2 (186 reviews)
Reviewer's quote

...The most frustrating part is the lack of customer service and the attitude of indifference exhibited by the people that answer the phone at HomeAway. When they can't resolve a problem, the rep states that they will have someone return the call. However, the return call is never received...

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...This has to be the absolute worst customer service I have ever tried to deal with. It is like Fort Knox - you cannot speak to a supervisor or a manager. You cannot access anyone beyond a person who answers the phone from their home and asks rote questions from a checklist...

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Exchange, Refund and Cancellation Policy
1.2 (154 reviews)
1.3 (167 reviews)
Reviewer's quote

Give date of refund very helpful..

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No idea when they will refund two cancellations. It is very hard to budget when they take the money from my account at their convenience, up to four weeks. It makes travelers angry and makes me look bad...

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Website
1.7 (135 reviews)
1.9 (150 reviews)
Reviewer's quote

I have not received my travelers payment as of yet and the travelers are at the end of their stay!! After being disconnected on the chat and finally getting connected to someone on the phone I have spent 2 hours trying to rectify this. I was told there was no booking for this person, and then I was...

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Somehow our reservation got cancelled (we did not cancel - VRBO says we did as they provided a print out from their website as proof which I believe was altered or completely fabricated). We immediately emailed the property owner telling him we did not cancel and wanted to continue with the...

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Price Affordability
1.7 (105 reviews)
1.7 (143 reviews)
Reviewer's quote

Four weeks before we travel to France for my sons wedding we found out the property owner was not even renting his place out! HomeAway blamed the owner and gave us no help other than false promises! Had to seek private place at double the price, I spent two weeks “begging” for help!!!!..

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I was forced to find another place to stay (at a much higher price), and because Dusseldorf city is very crowded in this period (because of the boat show) I've only managed to find a location outside the city (that generated a lot of extra costs on transportation). On that evening I've contacted...

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HomeAway and VRBO Pros and Cons

Pros
  • Customer service non responsive when problem is difficult
  • Very little about this company
  • Was nice seeing what you were going to rent
  • Variety
  • Ease of use
  • Online traffic
Cons
  • Customer service
  • Property owners totally unaccountable to customers
  • Attitude of it is not us to deal it is your problem to resolve
  • Poor customer service
  • Way i was treated
  • Refusal of refund

HomeAway and VRBO Most Positive Reviews

Top rated reviews
5

I am going to tell my story I am Spanish. I wanted to spend some days with my aunt that had cancer and now is in good...

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5

In four years we have never had a problem with VRBO. UNLIKE THE OTHER RENTAL COMPANIES. and we use them all. VRBO...

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5

I recently made a reservation on Property ID HA-8VN903 1034079VB. Two days later the property manager informed me that t...

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5

Great support and crystal clear information!

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HomeAway and VRBO Most Critical Reviews

Lowest rated reviews
1

The home was dirty and had a foul, musty smell throughout that would not air out. We cleaned the house for 2 hours,...

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1

My wife and I rented an apartment for one week in Avignon, France. We went through the VRBO website to a company called...

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1

Found a property to rent in Florida on home away.com so I messaged the renter via the homeway website. I got an answer...

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1

Our trip was ruined by this dishonest owner and his unlivable house. We have indisputable photos and texts for evidence....

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HomeAway and VRBO Latest Reviews

Recent published reviews
No votes

HomeAway are currently not paying Home Owners for each booking, pleading technical problems, this means if you book...

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No votes

I CANCELLED MY RESERVATION BACK ON 5/29/20 AND HAVE YET TO SEE MY REFUND. EVERYTIME I CALL, THEY TELL ME THEY WILL...

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No votes

I have not received my travelers payment as of yet and the travelers are at the end of their stay!! After being disconne...

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1

No idea when they will refund two cancellations. It is very hard to budget when they take the money from my account at...

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HomeAway and VRBO Products and Services

Most reviewed product and services
  • Homeaway Property Rental (65 reviews)
  • Homeaway Customer Care (46 reviews)
  • Homeaway Property Listing (45 reviews)
  • Vrbo Property Booking (50 reviews)
  • Vrbo Customer Care (46 reviews)
  • Vrbo House Rental (33 reviews)