PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about HomeAway and VRBO as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

HomeAway
VRBO

HomeAway and VRBO Overview

Total reviews
275
134
Company responses
0
0
Issues resolved
2
1

HomeAway was first mentioned on PissedConsumer on Nov 22, 2011 and since then this brand received 275 reviews. It is 141 reviews more than VRBO received since May 25, 2011. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with HomeAway customer support team and VRBO customer service.

HomeAway and VRBO Consumer Ratings

Rank
52 out of 695 in Travel category
106 out of 695 in Travel Agencies category
Customer service
42 in category
86 in category
Exchange, Refund and Cancellation Policy
37 in category
55 in category
Website
40 in category
86 in category

HomeAway and VRBO Rating Details

Customer service
1.1 (135 reviews)
1.3 (67 reviews)
Reviewer's quote

...The customer service is poor and slow and has stated that they made the refund but 10 days later informed me they had a system problem and had made the refund. Still no sign of the refund. I am concerned that they are in financial trouble and this is the reason the refund has not arrived..

Andrew M

Just received our first payment and the commission fees are way too high to receive funds into our international bank account. I got onto a chat call and asked if I could switch my payout method from a bank to paypal and the chat agent told me that's not possible. He then discontinued the...

Rebecca K
Exchange, Refund and Cancellation Policy
1.2 (118 reviews)
1.4 (46 reviews)
Reviewer's quote

...I did get my refund but I'm still mad about the cancellation without an explanation. Very rude and poor business. I want to warn others to not book his property...

PissedConsumer1645923

...After 3 months, 10 "customer service" reps and 3 different departments, I finally got my refund - ridiculous! Will never use VRBO again..

PissedConsumer1615590
Website
1.6 (106 reviews)
2 (55 reviews)
Reviewer's quote

...Most consumers depend upon unbiased feedback, but this website won't publish reviews so it seems very shady and deceitful..

Karen A

...onto thousands of dollars of other people's money! They don't care about the owners, the guests, or good business, there is only greed coming out of their website - classic behaviour for companies that get too big for their boots!!! Please give me names of other more ethical websites if you know them. Please contact me if you're interested in getting together to make a forceful complaint to the right...

Christine F

HomeAway and VRBO Pros and Cons

Pros
  • Customer service non responsive when problem is difficult
  • Very little about this company
  • Was nice seeing what you were going to rent
  • Variety
  • Online traffic
  • World wide advertisisng
Cons
  • Customer service
  • Property owners totally unaccountable to customers
  • Attitude of it is not us to deal it is your problem to resolve
  • Way i was treated
  • Customer service and company policies
  • Way i was disrespected

HomeAway and VRBO Most Positive Reviews

Top rated reviews
5

I am going to tell my story I am Spanish. I wanted to spend some days with my aunt that had cancer and now is in good...

5

In four years we have never had a problem with VRBO. UNLIKE THE OTHER RENTAL COMPANIES. and we use them all. VRBO...

HomeAway and VRBO Most Critical Reviews

Lowest rated reviews
1

The home was dirty and had a foul, musty smell throughout that would not air out. We cleaned the house for 2 hours,...

1

My wife and I rented an apartment for one week in Avignon, France. We went through the VRBO website to a company called...

HomeAway and VRBO Latest Reviews

Recent published reviews
1

VRBO initially didn't pay me for rentals in August, I called many, many times and emailed. They finally (in late Oct)...

Read all 275 reviews
1

HI , IM SO DISAPPOINTED WITH YOUR SYSTEM. HOW CAN YOU CREDITED THE REFUND BUT SO EASILY TAKE IT OUT FROM MY ACCOUNT ?
IM...

Read all 134 reviews

HomeAway and VRBO Products and Services

Most reviewed product and services
  • Homeaway Property Rental (61 reviews)
  • Homeaway Property Listing (45 reviews)
  • Homeaway Customer Care (42 reviews)
  • Vrbo House Rental (21 reviews)
  • Vrbo Property Listing (18 reviews)
  • Vrbo Customer Care (16 reviews)