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Homeaway

Hotels and Resorts
  • 0 ISSUES RESOLVED
  • 38 TOTAL REVIEWS
  • $90.9K CLAIMED LOSSES
  • $4.8K AVERAGE LOSS
1.5
Exchange, Refund and Cancellation Policy
Customer service
Staff
Website
  • Old model 1

Customers don't like

  • Failure to accept constructive challenge2
  • Property owners totally unaccountable to customers1
  • No refund1
  • Lack of site security1
  • Inept advisors1
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VRBO

Travel Agencies
  • 1 ISSUES RESOLVED
  • 18 TOTAL REVIEWS
  • $17.1K CLAIMED LOSSES
  • $2.4K AVERAGE LOSS
1.9
Exchange, Refund and Cancellation Policy
Customer service
Staff
Website
  • Location 1
  • Honest company 1
  • Caymans 1

Customers don't like

  • Service fee fraud1
  • Integrity1
  • Instructions on how to cancel1
  • Honesty1
  • Customer service and company policies1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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