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Homeaway

Hotels and Resorts
  • 1 ISSUES RESOLVED
  • 106 TOTAL REVIEWS
  • $230K CLAIMED LOSSES
  • $5.7K AVERAGE LOSS
1.4
Customer service
Exchange, Refund and Cancellation Policy
Website
Staff
  • Very little about this company 2
  • Old model 2
  • When i stopped talking to them 1
  • Normaly they have good customer service 1
  • Customer service non responsive when problem is difficult 1

Customers don't like

  • Customer service7
  • Property owners totally unaccountable to customers5
  • Attitude of it is not us to deal it is your problem to resolve5
  • Supervisors attitude in response to my complaintmy problem3
  • Inability and complete lack of understanding3
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Vrbo

Travel Agencies
  • 1 ISSUES RESOLVED
  • 29 TOTAL REVIEWS
  • $18K CLAIMED LOSSES
  • $2.3K AVERAGE LOSS
1.9
Customer service
Exchange, Refund and Cancellation Policy
Website
Staff
  • Location 1
  • Honest company 1
  • Caymans 1

Customers don't like

  • Service fee fraud1
  • Instructions on how to cancel1
  • Honesty1
  • Customer service and company policies1
  • Cleanliness1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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