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Homeaway

Hotels and Resorts
  • 1 ISSUES RESOLVED
  • 61 TOTAL REVIEWS
  • $160K CLAIMED LOSSES
  • $6K AVERAGE LOSS
1.6
Customer service
Exchange, Refund and Cancellation Policy
Website
Staff
  • Old model 2
  • Normaly they have good customer service 1
  • Customer service non responsive when problem is difficult 1

Customers don't like

  • Property owners totally unaccountable to customers4
  • Customer service4
  • Attitude of it is not us to deal it is your problem to resolve3
  • No refund2
  • Inept advisors2
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VRBO

Travel Agencies
  • 1 ISSUES RESOLVED
  • 18 TOTAL REVIEWS
  • $17.1K CLAIMED LOSSES
  • $2.4K AVERAGE LOSS
1.7
Customer service
Exchange, Refund and Cancellation Policy
Website
Staff
  • Location 1
  • Honest company 1
  • Caymans 1

Customers don't like

  • Service fee fraud1
  • Instructions on how to cancel1
  • Honesty1
  • Customer service and company policies1
  • Cleanliness1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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