PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about HomeAway and VRBO as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

HomeAway
VRBO

HomeAway and VRBO Overview

Total reviews 344 404
Company responses 0 0
Issues resolved 3 2

HomeAway and VRBO Consumer Ratings

Rank
57 out of 319 in Travel category
129 out of 580 in Travel Agencies category
Customer service
No votes
92 in category
Exchange, Refund and Cancellation Policy
No votes
65 in category
Website
No votes
88 in category
Price Affordability
No votes
109 in category

HomeAway and VRBO Rating Details

Customer service
No votes
1.2 (213 reviews)
Reviewer's quote

...The most frustrating part is the lack of customer service and the attitude of indifference exhibited by the people that answer the phone at HomeAway. When they can't resolve a problem, the rep states that they will have someone return the call. However, the return call is never received...

Read full review

You cant just edit a mistake, you can try to have it removed after speaking to someone from customer service where they pass it on to another dept. I then wanted to resubmit my review with the corrected info. The next day I was emailed to say they had erased the submitted review but I would not be...

Read full review
Exchange, Refund and Cancellation Policy
No votes
1.2 (187 reviews)
Reviewer's quote

... problem and an added frustration factor is the difficulty Owners have navigating this website!!! I am VERY UNHAPPY with your company and I believe you should refund my processing fee!....

Read full review

I have been asking about my refund with VRBO on two different booking charges. One form June, and the other from early August. The property owner stated that they credited my account in June, and the refund was up to VRBO...

Read full review
Website
No votes
1.8 (170 reviews)
Reviewer's quote

I have not received my travelers payment as of yet and the travelers are at the end of their stay!! After being disconnected on the chat and finally getting connected to someone on the phone I have spent 2 hours trying to rectify this. I was told there was no booking for this person, and then I was...

Read full review

...I went on the website- there were multiple prices for different dates. I picked the dates I needed and booked it. Thanks for any help you can give me...

Read full review
Price Affordability
No votes
1.8 (160 reviews)
Reviewer's quote

Four weeks before we travel to France for my sons wedding we found out the property owner was not even renting his place out! HomeAway blamed the owner and gave us no help other than false promises! Had to seek private place at double the price, I spent two weeks “begging” for help!!!!..

Read full review

I was forced to find another place to stay (at a much higher price), and because Dusseldorf city is very crowded in this period (because of the boat show) I've only managed to find a location outside the city (that generated a lot of extra costs on transportation). On that evening I've contacted...

Read full review

HomeAway and VRBO Pros and Cons

Pros
  • Customer service non responsive when problem is difficult
  • Very little about this company
  • Was nice seeing what you were going to rent
  • Variety
  • Ease of use
  • Large variety of choices all over the world
Cons
  • Customer service
  • Property owners totally unaccountable to customers
  • Attitude of it is not us to deal it is your problem to resolve
  • Poor customer service
  • Way i was treated
  • Refusal of refund

HomeAway and VRBO Most Positive Reviews

Top rated reviews
5

I am going to tell my story I am Spanish. I wanted to spend some days with my aunt that had cancer and now is in good...

Read full review
5

In four years we have never had a problem with VRBO. UNLIKE THE OTHER RENTAL COMPANIES. and we use them all. VRBO...

Read full review
5

I recently made a reservation on Property ID HA-8VN903 103****VB. Two days later the property manager informed me that t...

Read full review
5

Island Escapes (Jackie, Kaitlyn, and Sarah have worked tirelessly to make the house perfect! A couple of things worked o...

Read full review

HomeAway and VRBO Most Critical Reviews

Lowest rated reviews
1

The home was dirty and had a foul, musty smell throughout that would not air out. We cleaned the house for 2 hours,...

Read full review
1

My wife and I rented an apartment for one week in Avignon, France. We went through the VRBO website to a company called...

Read full review
1

Found a property to rent in Florida on home away.com so I messaged the renter via the homeway website. I got an answer...

Read full review
1

Our trip was ruined by this dishonest owner and his unlivable house. We have indisputable photos and texts for evidence....

Read full review

HomeAway and VRBO Latest Reviews

Recent published reviews
No votes

This woman booked a month ago she knew that we would not be here and we were not going to be in the house and she still...

Read full review
1

Clueless operator no return call

Read full review
5

Hello I am a house manager and I was asked to cancel a reservation. The system however does not let me do so and it asks...

Read full review
1

My experience with VRBO has been horrible! I tried to sign up my property rental with them with no luck.
Like many online...

Read full review

HomeAway and VRBO Products and Services

Most reviewed product and services
  • Homeaway Property Rental (65 reviews)
  • Homeaway Property Listing (45 reviews)
  • Homeaway Property Booking (40 reviews)
  • Vrbo Property Booking (53 reviews)
  • Vrbo House Rental (34 reviews)
  • Vrbo House Booking (23 reviews)