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Homeaway

Hotels and Resorts
  • 1 ISSUES RESOLVED
  • 99 TOTAL REVIEWS
  • $220K CLAIMED LOSSES
  • $6K AVERAGE LOSS
1.4
Customer service
Exchange, Refund and Cancellation Policy
Website
Staff
  • Old model 2
  • When i stopped talking to them 1
  • Very little about this company 1
  • Normaly they have good customer service 1
  • Customer service non responsive when problem is difficult 1

Customers don't like

  • Customer service6
  • Property owners totally unaccountable to customers5
  • Attitude of it is not us to deal it is your problem to resolve5
  • Supervisors attitude in response to my complaintmy problem3
  • Inability and complete lack of understanding3
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Priceline

Travel Agencies
  • 5 ISSUES RESOLVED
  • 1140 TOTAL REVIEWS
  • $250K CLAIMED LOSSES
  • $437 AVERAGE LOSS
1.3
Customer service
Exchange, Refund and Cancellation Policy
Website
Staff
  • Price 3
  • Complete dishonest business model 3
  • Chat feature 3
  • Ease of booking 2
  • Your people were friendly and patient 1

Customers don't like

  • Horrible customer service64
  • Did not receive refund18
  • Given the runaround9
  • Poor phone service7
  • Failure to disclose and resolve6
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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