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Homeaway

Hotels and Resorts
  • 0 ISSUES RESOLVED
  • 32 TOTAL REVIEWS
  • $89.5K CLAIMED LOSSES
  • $5.6K AVERAGE LOSS
1.5
Exchange, Refund and Cancellation Policy
Customer service
Staff
Website
  • Old model 1

Customers don't like

  • Failure to accept constructive challenge2
  • Inability and complete lack of understanding1
  • Inept advisors1
  • Lack of site security1
  • No refund1
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Priceline

Travel Agencies
  • 5 ISSUES RESOLVED
  • 1051 TOTAL REVIEWS
  • $230K CLAIMED LOSSES
  • $431 AVERAGE LOSS
1.3
Exchange, Refund and Cancellation Policy
Customer service
Staff
Website
  • Not a thing to like 6
  • Chat feature 3
  • Price 3
  • Complete dishonest business model 2
  • Ease of booking 2

Customers don't like

  • Did not receive refund18
  • Given the runaround7
  • Customer service6
  • Poor phone service6
  • Agents unwilling to help5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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