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Homeaway

Hotels and Resorts
  • 1 ISSUES RESOLVED
  • 52 TOTAL REVIEWS
  • $160K CLAIMED LOSSES
  • $6.7K AVERAGE LOSS
1.7
Customer service
Exchange, Refund and Cancellation Policy
Website
Staff
  • Old model 1
  • Normaly they have good customer service 1
  • Customer service non responsive when problem is difficult 1

Customers don't like

  • Property owners totally unaccountable to customers3
  • Customer service3
  • No refund2
  • Inability and complete lack of understanding2
  • Ignorance of customer service staff2
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Priceline

Travel Agencies
  • 5 ISSUES RESOLVED
  • 1094 TOTAL REVIEWS
  • $230K CLAIMED LOSSES
  • $429 AVERAGE LOSS
1.3
Customer service
Exchange, Refund and Cancellation Policy
Website
Staff
  • Price 3
  • Complete dishonest business model 3
  • Chat feature 3
  • Ease of booking 2
  • Website 1

Customers don't like

  • Horrible customer service65
  • Did not receive refund18
  • Given the runaround8
  • Poor phone service6
  • Agents unwilling to help5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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