PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Thumbtack and Homeadvisor as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Thumbtack
Homeadvisor

Thumbtack and Homeadvisor Overview

Total reviews 3058 265
Company responses 0 114
Issues resolved 6 6

Thumbtack and Homeadvisor Consumer Ratings

Rank
73 out of 318 in Auctions and Marketplaces category
74 out of 318 in Auctions and Marketplaces category
Customer service
38 in category
105 in category
Website
64 in category
110 in category
Product or Service Quality
64 in category
113 in category
Exchange, Refund and Cancellation Policy
47 in category
95 in category

Thumbtack and Homeadvisor Rating Details

Customer service
1.8 (1188 reviews)
1.2 (159 reviews)
Reviewer's quote

the customer service agent was very nice and helpful. she resolved the issue for me. :y:..

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...but nothing was done that was canceled now on 7/29 guy called me and said that he was on his to my house to mow the lawn there was no date for the 7/29 so customer service is crediting me for the month of August any questions please reach out to me 9415368734...

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Website
2.2 (1073 reviews)
1.7 (135 reviews)
Reviewer's quote

...Tolbert identified herself as the CEO of this company and was hired by me using the Thumbtack website to prepare my 2019 taxes. She was finished in approximately 20 minutes. She approached my taxes as if it was a EZ form or did she use a Turbo aid to wing it...

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A legitimate contractor's website would have a phone number, most likely a direct local area code phone number (avoid any phishing websites that have a generic 1-800 or 1-855 or 1-833 phone number), other contact information such as an address or an email address, and a license number. Don't fall...

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Product or Service Quality
1.8 (1053 reviews)
1.2 (131 reviews)
Reviewer's quote

Thumbtack is a shady service that basically steals from its customers. Even though I have preferences set for specific types of leads in my profile, they reset very easily without my consent and I get charged automatically for leads that are worthless to me. I have complained about the issue...

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Entirely dissatisfied with Service Professionals shoddy treatment on my recent furnace/AC blower fan motor and control panel replacement. Incorrect/incomplete initial evaluation of problem and 250% inflated estimate of cost ($2506+ vs. $1043+)...

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Exchange, Refund and Cancellation Policy
1.7 (1045 reviews)
1.1 (137 reviews)
Reviewer's quote

Vendors and Professionals BE AWARE Thumbtack will charge you wrongfully for leads, even tho they admit you should not be charged, they still don't give you refund for it. You get charged even tho lead is not in your budget range. I have email from support team member stating i should not be charged...

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I cancelled a handyman project and looked to find a way to get a refund of my $247. 00 the fixed price. I could not find any info or way to contact on Home Advisor's web page for this program...

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Thumbtack and Homeadvisor Pros and Cons

Pros
  • Concept
  • Idea
  • Customer service
  • Wool being pulled over my eyes
  • Initial sales call
  • Website
Cons
  • Lost money
  • No accountability
  • Customer service
  • Fraud
  • Customer service
  • Suck

Thumbtack and Homeadvisor Most Positive Reviews

Top rated reviews
5

Any one can leave you a review without a problem, thumbtack does not investigate or research the so call complaint, they...

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5

I wasnt told i had to pay for leads (im a contractor) so when i was charged that i decided to end it with Home Advisor....

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5

I am a caterer. If I would have booked half the amount of the leads that came through, i would have profited about...

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4

I would like to cancel my last payment made earlier today on March 16th 2020 around 3:15pm because of the current...

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Thumbtack and Homeadvisor Most Critical Reviews

Lowest rated reviews
1

As a contractor I have advertised in many forums and this by far is the biggest waste of valuable time and resources th...

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1

The home advisor is the biggest lier on earth. I have never seen such lier in my life. Don't be *** like me.

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1

I called Thumbtack yesterday to explain to them that there is no way I can submit an accurate bid for a video based on v...

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1

Kept getting sent "leads" that were people who were not homeowners, not ready to buy, completely un-vetted. Basically a...

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Thumbtack and Homeadvisor Latest Reviews

Recent published reviews
1.5

I am TIRED of Direct Leads that at NOT appropriate ... and sadly, that's most of them. Your entire filter is the word, "...

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1

They tried to bill my credit card prior to service for 10 hours. The service was actually 4 hours and will not adjust...

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No votes

The customer never spoke to me and didn't leave her phone number and marked me not hired, so I need my refund for fifty...

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No votes

They tried to bill my credit card prior to service My bank refused the charge. They tried to bill me for 10 hours of wor...

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Thumbtack and Homeadvisor Products and Services

Most reviewed product and services
  • Thumbtack Leads (665 reviews)
  • Thumbtack Customer Care (199 reviews)
  • Thumbtack Account (177 reviews)
  • Homeadvisor Leads (69 reviews)
  • Homeadvisor Customer Care (23 reviews)
  • Homeadvisor Cleaning Leads (7 reviews)