PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Thumbtack and Homeadvisor as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Thumbtack
Homeadvisor

Thumbtack and Homeadvisor Overview

Total reviews 3034 280
Company responses 0 114
Issues resolved 6 6

Thumbtack and Homeadvisor Consumer Ratings

Rank
72 out of 325 in Auctions and Marketplaces category
73 out of 325 in Auctions and Marketplaces category
Customer service
41 in category
100 in category
Website
64 in category
112 in category
Product or Service Quality
65 in category
110 in category
Exchange, Refund and Cancellation Policy
48 in category
94 in category

Thumbtack and Homeadvisor Rating Details

Customer service
1.8 (1194 reviews)
1.2 (166 reviews)
Reviewer's quote

...So I am currently paid 160$ for $100 worth of work and no means of contacting anyone in customer service..

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...but nothing was done that was canceled now on 7/29 guy called me and said that he was on his to my house to mow the lawn there was no date for the 7/29 so customer service is crediting me for the month of August any questions please reach out to me 941536****...

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Website
2.2 (1082 reviews)
1.7 (140 reviews)
Reviewer's quote

...Tolbert identified herself as the CEO of this company and was hired by me using the Thumbtack website to prepare my 2019 taxes. She was finished in approximately 20 minutes. She approached my taxes as if it was a EZ form or did she use a Turbo aid to wing it...

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A legitimate contractor's website would have a phone number, most likely a direct local area code phone number (avoid any phishing websites that have a generic 1-800 or 1-855 or 1-833 phone number), other contact information such as an address or an email address, and a license number. Don't fall...

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Product or Service Quality
1.8 (1060 reviews)
1.2 (138 reviews)
Reviewer's quote

...This seems very irresponsible, and I am very disappointed with the service..

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Entirely dissatisfied with Service Professionals shoddy treatment on my recent furnace/AC blower fan motor and control panel replacement. Incorrect/incomplete initial evaluation of problem and 250% inflated estimate of cost ($2506+ vs. $1043+)...

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Exchange, Refund and Cancellation Policy
1.7 (1054 reviews)
1.1 (143 reviews)
Reviewer's quote

Vendors and Professionals BE AWARE Thumbtack will charge you wrongfully for leads, even tho they admit you should not be charged, they still don't give you refund for it. You get charged even tho lead is not in your budget range. I have email from support team member stating i should not be charged...

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I am writing this email within the given 72 hours of cancellation of contract. I do not want to be associated with your company and per your policies, I have 72 hours to cancel my contract with your company. I was giving false information over the phone on what services you provide, billing and...

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Thumbtack and Homeadvisor Pros and Cons

Pros
  • Concept
  • Idea
  • Customer service
  • Wool being pulled over my eyes
  • Website
  • Smooth talker
Cons
  • Lost money
  • No accountability
  • Customer service
  • Fraud
  • Customer service
  • Suck

Thumbtack and Homeadvisor Most Positive Reviews

Top rated reviews
5

Any one can leave you a review without a problem, thumbtack does not investigate or research the so call complaint, they...

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5

I wasnt told i had to pay for leads (im a contractor) so when i was charged that i decided to end it with Home Advisor....

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5

I am a caterer. If I would have booked half the amount of the leads that came through, i would have profited about...

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4

I would like to cancel my last payment made earlier today on March 16th 2020 around 3:15pm because of the current...

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Thumbtack and Homeadvisor Most Critical Reviews

Lowest rated reviews
1

As a contractor I have advertised in many forums and this by far is the biggest waste of valuable time and resources th...

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1

The home advisor is the biggest lier on earth. I have never seen such lier in my life. Don't be *** like me.

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1

I called Thumbtack yesterday to explain to them that there is no way I can submit an accurate bid for a video based on v...

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1

Kept getting sent "leads" that were people who were not homeowners, not ready to buy, completely un-vetted. Basically a...

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Thumbtack and Homeadvisor Latest Reviews

Recent published reviews
1

Activated my account Please activate in my account is this deactivate

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1

Do not use for cleaning. You have no idea who is showing up at your house

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1

I hired a handiman to install a gas wall oven in my house through Thumbtack. All of our correspondence prior to the inst...

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No votes

HomeAdvisor rips off their employees!

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Thumbtack and Homeadvisor Products and Services

Most reviewed product and services
  • Thumbtack Leads (671 reviews)
  • Thumbtack Bidding (129 reviews)
  • Thumbtack Review Listing (42 reviews)
  • Homeadvisor Leads (70 reviews)
  • Homeadvisor Cleaning Leads (7 reviews)
  • Homeadvisor Construction Leads (6 reviews)