PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Thumbtack and HomeAdvisor as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Thumbtack
HomeAdvisor

Thumbtack and HomeAdvisor Overview

Total reviews 3960 379
Company responses 351 114
Issues resolved 13 9

Thumbtack and HomeAdvisor Consumer Ratings

Rank
169 out of 676 in Auctions and Marketplaces category
143 out of 550 in Household Services category
Customer service
92 in category
100 in category
Website
118 in category
101 in category
Exchange, Refund and Cancellation Policy
121 in category
86 in category
Product or Service Quality
150 in category
104 in category

Thumbtack and HomeAdvisor Rating Details

Customer service
1.7
(1605 reviews)
1.2
(228 reviews)
Reviewer's quote

...Not only are the leads less expensive, the customer service is much better and they actually seem to care about their customers, not just about making as much money as possible (at their customers expense). Rev. Joseph Schmidt..

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Called Home Advisor customer service and was given a refund immediately with no hassle. Representative was very friendly and professional..

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Website
2.1
(1421 reviews)
1.7
(185 reviews)
Reviewer's quote

Then on the website, it says you can chat with someone on there, and you click it and that button doesn't work lol. I have googled trying to find a customer service number. You call any number associated with Thumbtack, and then you reach an automated system telling you to type in your phone number...

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Original reason was their credit department's review showed that they called several times within 2 hours of me requesting the credit by phone, because their website was *** They denied the credit on BOTH because couldn't "verify information". This is common. Therefore, it's reasonable to deny...

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Exchange, Refund and Cancellation Policy
1.6
(1405 reviews)
1.1
(183 reviews)
Reviewer's quote

...with no possible way of refund. (Even though on their site, there is a box that says "customer stopped replying"...

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...We are out thousands of dollars and trying to get a refund after 10 months of hearing nothing from them!!! This is a ridiculous and fraudulent company to work with..

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Product or Service Quality
1.7
(1400 reviews)
1.2
(189 reviews)
Reviewer's quote

Charging me for leads that I never even clicked on the leads that they generate for you are full of it people dont wanna have nothing to do with it some of them say that theyre never even called us a waste of my time, my gas my hours, indefinitely my money Junk service..

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...I paid for a service, which I contracted for, in advance, and never received. Appointment was rescheduled and given to another person, Jessica, to handle. On the rescheduled day, she never showed...

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Thumbtack and HomeAdvisor Pros and Cons

Pros
  • Concept
  • Idea
  • Ease of use
  • Wool being pulled over my eyes
  • Smooth talker
  • No pros
Cons
  • Lost money
  • No accountability
  • Customer service
  • Fraud
  • Customer service
  • Suck

Thumbtack and HomeAdvisor Most Positive Reviews

Top rated reviews
5

I am not having access to speak to the client due to my criminal record as I have not attached a photo ID and it is...

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5

HomeAdvisor rips off their own employees for leads that don't even pan out!! I only had 2 jobs and have been charged a...

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5

Thumbtack is not fake. If you take the time to read the tips they send, completely setup your profile, and write a...

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5

I wasnt told i had to pay for leads (im a contractor) so when i was charged that i decided to end it with Home Advisor....

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Thumbtack and HomeAdvisor Most Critical Reviews

Lowest rated reviews
1

I have been struggling with your lead charging system. I have been hired only 4 times yet I have been charged for over 5...

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1

I hired 3 pros from Homeadvisor but one doesn't show anywhere except in my Fav Pros which they say is no proof I hired...

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1

I need refund I didnt receive any back from the customer so you just take the money and no one answer me back so I need...

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1

As a contractor of Twenty plus years I have never experienced such a RIP-OFF of contractors by HomeAdvisor (HA). I...

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Thumbtack and HomeAdvisor Latest Reviews

Recent published reviews
No votes

Was kick off thumbtack now i can reach no one and every time I call i get sent to to text messages and can get not...

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No votes

Angi leads/Home Advisor did not even do my onboarding every time I called the guy they gave me the number for on...

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1

Who is doing a lawsuit!!!???! I've lost ALOT OF MONEY AND ALL OF MY BUSINESS ON THUMBTACK AND IM IN THE NYC AREA!!!...

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No votes

I give 150% to my job at all times always on time love what I do. I communicate very well with my customers. I always...

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