PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Thumbtack and Homeadvisor as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Thumbtack
Homeadvisor

Thumbtack and Homeadvisor Overview

Total reviews
3015
236
Company responses
0
114
Issues resolved
6
5

Thumbtack and Homeadvisor Consumer Ratings

Rank
72 out of 306 in Auctions and Marketplaces category
58 out of 306 in Auctions and Marketplaces category
Customer service
34 in category
96 in category
Website
62 in category
103 in category
Product or Service Quality
62 in category
105 in category
Exchange, Refund and Cancellation Policy
46 in category
93 in category

Thumbtack and Homeadvisor Rating Details

Customer service
1.8 (1170 reviews)
1.2 (145 reviews)
Reviewer's quote

the customer service agent was very nice and helpful. she resolved the issue for me. :y:..

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...I knew this as the night prior I received a phone call from a customer service rep. from Ohio telling me that the original handyman couldn't do the job. A five star rated vendor...

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Website
2.3 (1054 reviews)
1.7 (123 reviews)
Reviewer's quote

...The unsubscribe link only takes you to their website that has no link to unsubscribe. AVOID THIS SITE..

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A legitimate contractor's website would have a phone number, most likely a direct local area code phone number (avoid any phishing websites that have a generic 1-800 or 1-855 or 1-833 phone number), other contact information such as an address or an email address, and a license number. Don't fall...

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Product or Service Quality
1.8 (1038 reviews)
1.2 (125 reviews)
Reviewer's quote

Thumbtack is a shady service that basically steals from its customers. Even though I have preferences set for specific types of leads in my profile, they reset very easily without my consent and I get charged automatically for leads that are worthless to me. I have complained about the issue...

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On the May 27th after 4 days of pool cleaning service, this so-call the "professional" by the HomeAdvisor had turned my pool into a pound (from blue to green). I have STATED on my first call that the service will be "ONE-TIME" service, and HomeAdvisor turned my credit card into an ATM machine...

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Exchange, Refund and Cancellation Policy
1.7 (1026 reviews)
1.1 (125 reviews)
Reviewer's quote

Vendors and Professionals BE AWARE Thumbtack will charge you wrongfully for leads, even tho they admit you should not be charged, they still don't give you refund for it. You get charged even tho lead is not in your budget range. I have email from support team member stating i should not be charged...

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...Finally, they refund me according to them. But SARA from HOME ADVISOR went and put one too many zeros and instead of a refund that she had to do, one for $237. 00 and the other for $275...

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Thumbtack and Homeadvisor Pros and Cons

Pros
  • Concept
  • Idea
  • Customer service
  • Wool being pulled over my eyes
  • Initial sales call
  • Website
Cons
  • Lost money
  • No accountability
  • Customer service
  • Suck
  • Fraud
  • Dishonesty and cheating all around with this service

Thumbtack and Homeadvisor Most Positive Reviews

Top rated reviews
5

Any one can leave you a review without a problem, thumbtack does not investigate or research the so call complaint, they...

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5

I wasnt told i had to pay for leads (im a contractor) so when i was charged that i decided to end it with Home Advisor....

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5

I am a caterer. If I would have booked half the amount of the leads that came through, i would have profited about...

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4

I would like to cancel my last payment made earlier today on March 16th 2020 around 3:15pm because of the current...

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Thumbtack and Homeadvisor Most Critical Reviews

Lowest rated reviews
1

As a contractor I have advertised in many forums and this by far is the biggest waste of valuable time and resources th...

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1

The home advisor is the biggest lier on earth. I have never seen such lier in my life. Don't be *** like me.

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1

I called Thumbtack yesterday to explain to them that there is no way I can submit an accurate bid for a video based on v...

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1

Kept getting sent "leads" that were people who were not homeowners, not ready to buy, completely un-vetted. Basically a...

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Thumbtack and Homeadvisor Latest Reviews

Recent published reviews
No votes

No answer . No one has called me back.

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2.2

Trying to reach out to them since three weeks continuous calls don't pick up... And call gets disconnects after after...

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2

I keep getting leads for days my company isnt open and my business hours are set.

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No votes

I called the sales guy signing up my son who wanted to advertise as a handyman,I told him I would pay the 100& to...

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Thumbtack and Homeadvisor Products and Services

Most reviewed product and services
  • Thumbtack Leads (661 reviews)
  • Thumbtack Customer Care (197 reviews)
  • Thumbtack Account (176 reviews)
  • Homeadvisor Leads (69 reviews)
  • Homeadvisor Customer Care (20 reviews)
  • Homeadvisor Membership (6 reviews)