PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Thumbtack and Homeadvisor as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Thumbtack
Homeadvisor

Thumbtack and Homeadvisor Overview

Total reviews
2970
196
Company responses
0
114
Issues resolved
5
5

Thumbtack was first mentioned on PissedConsumer on May 18, 2012 and since then this brand received 2970 reviews. It is 2774 reviews more than Homeadvisor received since Oct 25, 2012. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Homeadvisor customer support team than with Thumbtack customer service.

Thumbtack and Homeadvisor Consumer Ratings

Rank
58 out of 432 in Auctions and Marketplaces category
52 out of 432 in Auctions and Marketplaces category
Customer service
30 in category
No votes
Website
53 in category
No votes
Product or Service Quality
54 in category
No votes

According to consumer ratings and reviews, Homeadvisor ranks 6 points higher in the Auctions and Marketplaces category than Thumbtack. People gave Thumbtack 1.8 stars for Customer service criterion in Auctions and Marketplaces category and it is 131 points higher than the worst rated brand in this category. Regarding Product or Service Quality criterion, consumers gave Thumbtack 1.8 stars and it is 66% greater than other in category.

Thumbtack and Homeadvisor Rating Details

Customer service
1.8 (1150 reviews)
No votes
Reviewer's quote

...Used to be a great customer service experience when done through the States. Very personalized and friendly. This is horrible...

Kkm C

Spoke with Cody from customer service. He was not able to help me with my complaint. His team leader- supervisor was not able to come to the phone...

PissedConsumer1637407
Website
2.3 (1038 reviews)
No votes
Reviewer's quote

...The website is absolutely flawed on multiple levels. Well the "employee" suffice to say gave me tons of bull for 30 minutes and dished out lies for why I need to spend a minimum of $600 for unproven services. Totally fraudulent claims and lies...

D. L

They push down your website as far as possible so a real potential customer will find your company on HomeAdvisor before getting to your site. Now they will sell that lead to you and a dozen others. You would have to have rocks in your head for brains to even consider joining this FRAUDULENT...

Marcelo A
Product or Service Quality
1.8 (1026 reviews)
No votes
Reviewer's quote

The quality of the lead is not and issue although, regardless of how many times I change the distance traveled it continues to go to 150 miles away??? SMH. The sales team are all english speaking in thumbtack, once they sell you then you no longer get anyone english speaking. The language barrier...

PissedConsumer1717530

Word of warning: Do not use Home Advisor's pre-paid contracting service. They are quick to charge you card for services you haven't received, but will take 3-5 days to refund you when their contractor fails to show for a confirmed appointment and never bothers to call. And when you call Home...

Anonymousse11

Thumbtack and Homeadvisor Pros and Cons

Pros
  • Concept
  • Idea
  • Ease of use
  • Initial sales call
  • Wool being pulled over my eyes
  • Smooth talker
Cons
  • Lost money
  • No accountability
  • Customer service
  • Unqualified leads
  • Them chargeing card after i told them not to
  • Suck

Thumbtack and Homeadvisor Most Positive Reviews

Top rated reviews
5

Any one can leave you a review without a problem, thumbtack does not investigate or research the so call complaint, they...

5

I wasnt told i had to pay for leads (im a contractor) so when i was charged that i decided to end it with Home Advisor....

Thumbtack and Homeadvisor Most Critical Reviews

Lowest rated reviews
1

As a contractor I have advertised in many forums and this by far is the biggest waste of valuable time and resources th...

1

The home advisor is the biggest lier on earth. I have never seen such lier in my life. Don't be *** like me.

Thumbtack and Homeadvisor Latest Reviews

Recent published reviews
2.7

When you call you are always routed out of the country. It is horrible. They don't understand your questions, way too...

Read all 2970 reviews

They start fake ads in a persons
location to draw other people to their
own contractors to make them money.

Read all 195 reviews

Thumbtack and Homeadvisor Products and Services

Most reviewed product and services
  • Thumbtack Leads (657 reviews)
  • Thumbtack Customer Care (193 reviews)
  • Thumbtack Account (175 reviews)
  • Homeadvisor Leads (63 reviews)
  • Homeadvisor Customer Care (15 reviews)
  • Homeadvisor Construction Leads (6 reviews)