PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Homeadvisor and Thumbtack as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Homeadvisor
Thumbtack

Homeadvisor and Thumbtack Overview

Total reviews 267 3059
Company responses 114 0
Issues resolved 6 6

Homeadvisor and Thumbtack Consumer Ratings

Rank
74 out of 318 in Auctions and Marketplaces category
73 out of 318 in Auctions and Marketplaces category
Customer service
102 in category
38 in category
Advertised vs Delivered
93 in category
60 in category
Exchange, Refund and Cancellation Policy
95 in category
46 in category
Website
111 in category
65 in category

Homeadvisor and Thumbtack Rating Details

Customer service
1.2 (160 reviews)
1.8 (1188 reviews)
Reviewer's quote

...but nothing was done that was canceled now on 7/29 guy called me and said that he was on his to my house to mow the lawn there was no date for the 7/29 so customer service is crediting me for the month of August any questions please reach out to me 9415368734...

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the customer service agent was very nice and helpful. she resolved the issue for me. :y:..

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Advertised vs Delivered
1.1 (140 reviews)
1.6 (799 reviews)
Reviewer's quote

My name Ryan Smith & I sometimes complete small tasks for money through the HandyPro application. Occasionally, Handy will offer a &150 bonus for completing a job which I have done before with no issues. Recently, however, I received an email staing that I would receive a $150 bonus if I completed...

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...Im an Attorney in Ohio and have received charges for leads in Michigan delivered to me. Not licensed in Michigan..

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Exchange, Refund and Cancellation Policy
1.1 (137 reviews)
1.7 (1046 reviews)
Reviewer's quote

I cancelled a handyman project and looked to find a way to get a refund of my $247. 00 the fixed price. I could not find any info or way to contact on Home Advisor's web page for this program...

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Vendors and Professionals BE AWARE Thumbtack will charge you wrongfully for leads, even tho they admit you should not be charged, they still don't give you refund for it. You get charged even tho lead is not in your budget range. I have email from support team member stating i should not be charged...

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Website
1.7 (135 reviews)
2.2 (1073 reviews)
Reviewer's quote

A legitimate contractor's website would have a phone number, most likely a direct local area code phone number (avoid any phishing websites that have a generic 1-800 or 1-855 or 1-833 phone number), other contact information such as an address or an email address, and a license number. Don't fall...

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...Tolbert identified herself as the CEO of this company and was hired by me using the Thumbtack website to prepare my 2019 taxes. She was finished in approximately 20 minutes. She approached my taxes as if it was a EZ form or did she use a Turbo aid to wing it...

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Homeadvisor and Thumbtack Pros and Cons

Pros
  • Wool being pulled over my eyes
  • Initial sales call
  • Website
  • Concept
  • Idea
  • Customer service
Cons
  • Fraud
  • Customer service
  • Suck
  • Lost money
  • No accountability
  • Customer service

Homeadvisor and Thumbtack Most Positive Reviews

Top rated reviews
5

I wasnt told i had to pay for leads (im a contractor) so when i was charged that i decided to end it with Home Advisor....

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5

Any one can leave you a review without a problem, thumbtack does not investigate or research the so call complaint, they...

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4

I would like to cancel my last payment made earlier today on March 16th 2020 around 3:15pm because of the current...

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5

I am a caterer. If I would have booked half the amount of the leads that came through, i would have profited about...

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Homeadvisor and Thumbtack Most Critical Reviews

Lowest rated reviews
1

The home advisor is the biggest lier on earth. I have never seen such lier in my life. Don't be *** like me.

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1

As a contractor I have advertised in many forums and this by far is the biggest waste of valuable time and resources th...

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1

Kept getting sent "leads" that were people who were not homeowners, not ready to buy, completely un-vetted. Basically a...

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1

I called Thumbtack yesterday to explain to them that there is no way I can submit an accurate bid for a video based on v...

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Homeadvisor and Thumbtack Latest Reviews

Recent published reviews
2.4

Handy Man was Over his HEAD

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1.2

Wow! Im honestly shocked. When I had the thought that I could be getting scammed, I googled it hoping to be wrong...look...

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No votes

Homeadvisor sent out Beau Hickman to my home to replace the Pressure Vacuum Breaker Value Cut Off. There are 2 Cut Off...

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1.5

I am TIRED of Direct Leads that at NOT appropriate ... and sadly, that's most of them. Your entire filter is the word, "...

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Homeadvisor and Thumbtack Products and Services

Most reviewed product and services
  • Homeadvisor Leads (69 reviews)
  • Homeadvisor Customer Care (24 reviews)
  • Homeadvisor Cleaning Leads (7 reviews)
  • Thumbtack Leads (666 reviews)
  • Thumbtack Customer Care (199 reviews)
  • Thumbtack Account (177 reviews)