PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about HomeAdvisor and Thumbtack as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Thumbtack
Has Verified Representatives
2.0
HomeAdvisor
Thumbtack

HomeAdvisor and Thumbtack Overview

Total reviews 361 3487
Company responses 114 280
Issues resolved 8 9

HomeAdvisor and Thumbtack Consumer Ratings

Rank
183 out of 455 in Auctions and Marketplaces category
76 out of 455 in Auctions and Marketplaces category
Customer service
133 in category
56 in category
Advertised vs Delivered
123 in category
87 in category
Product or Service Quality
144 in category
88 in category
Exchange, Refund and Cancellation Policy
129 in category
72 in category

HomeAdvisor and Thumbtack Rating Details

Customer service
1.2 (215 reviews)
1.7 (1384 reviews)
Reviewer's quote

...Disorganized customer service. Only interested in charging a membership fee. It is a scam!..

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I have been trying to get ahold of somebody from customer service for over a week their text messaging service does not work now they are just stealing my modealing my money I keep getting fraudulent jobs we are no one answers the phone and they refuse to give me a refund for these fraudulent jobs...

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Advertised vs Delivered
1.1 (184 reviews)
1.6 (942 reviews)
Reviewer's quote

...They delivered my things FIVE MONTHS LATE! Furthermore, they already had my $12,400, and said that they did not have it in their bank. Chase proved to they that it was there. Bottom line, I bought a house and had no furniture, no clothes, no pots and pans..

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...or pads for @ 2 weeks-Some of the items included a mattress and padded bed frame which were exposed to the bugs, and elements in this storage unit-When it was delivered our property had been stuffed in a U-Haul-It and once again NO protection. I went to file a claim (I was told and it was stated on the contract he ...

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Product or Service Quality
1.2 (181 reviews)
1.8 (1214 reviews)
Reviewer's quote

You took my money two different times and I did not receive the service. I told you guys I did not want your service because you couldnt show up for it after you scheduled me..

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Paid 135 for consult got a estimate for 2000 as the man was fixing it he found a leak mind you I paid 135 that supposed to go toward repairs this service started April 19 so after paying for the part all excuses started the rain which I understand then week later he told me he will come mid week...

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Exchange, Refund and Cancellation Policy
1.1 (176 reviews)
1.6 (1212 reviews)
Reviewer's quote

...We are out thousands of dollars and trying to get a refund after 10 months of hearing nothing from them!!! This is a ridiculous and fraudulent company to work with..

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I have attempted to request a refund multiple times with no success and they seem to avoid the fact that they are charging people for nothing. They have not taken into account travel expenses for the pro material cost and the actual estimate of the job. It does not make sense to charge a pro $102...

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HomeAdvisor and Thumbtack Pros and Cons

Pros
  • Wool being pulled over my eyes
  • Smooth talker
  • No pros
  • Concept
  • Idea
  • Customer service
Cons
  • Fraud
  • Customer service
  • Suck
  • Lost money
  • No accountability
  • Customer service

HomeAdvisor and Thumbtack Most Positive Reviews

Top rated reviews
5

I wasnt told i had to pay for leads (im a contractor) so when i was charged that i decided to end it with Home Advisor....

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5

Any one can leave you a review without a problem, thumbtack does not investigate or research the so call complaint, they...

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5

I needed a sliding glass door fixed, and I was for a little while, but now its like it was.The customer service person...

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5

I am a caterer. If I would have booked half the amount of the leads that came through, i would have profited about...

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HomeAdvisor and Thumbtack Most Critical Reviews

Lowest rated reviews
1

The home advisor is the biggest lier on earth. I have never seen such lier in my life. Don't be *** like me.

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1

As a contractor I have advertised in many forums and this by far is the biggest waste of valuable time and resources th...

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1

Kept getting sent "leads" that were people who were not homeowners, not ready to buy, completely un-vetted. Basically a...

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1

I called Thumbtack yesterday to explain to them that there is no way I can submit an accurate bid for a video based on v...

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HomeAdvisor and Thumbtack Latest Reviews

Recent published reviews
1

Quoted $192 for yard cleaning, provider worked for 2.25 hrs and said had another job but would return to finish job. No...

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1

Man ran off with 2135.00 and I still have a broken hot tub was told he will enjoy his 1 star and Ill enjoy my broken...

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1

You took my money two different times and I did not receive the service. I told you guys I did not want your service...

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1.4

Lots of leads few responses and the representatives mislead details in to bringing me aboard otherwise I probably would...

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