PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Homeadvisor and Thumbtack as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Homeadvisor
Thumbtack

Homeadvisor and Thumbtack Overview

Total reviews
219
3002
Company responses
114
0
Issues resolved
5
6

Homeadvisor and Thumbtack Consumer Ratings

Rank
57 out of 300 in Auctions and Marketplaces category
68 out of 300 in Auctions and Marketplaces category
Customer service
94 in category
35 in category
Advertised vs Delivered
84 in category
57 in category
Website
104 in category
58 in category
Product or Service Quality
103 in category
60 in category

Homeadvisor and Thumbtack Rating Details

Customer service
1.2 (133 reviews)
1.8 (1164 reviews)
Reviewer's quote

Spoke with Cody from customer service. He was not able to help me with my complaint. His team leader- supervisor was not able to come to the phone...

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the customer service agent was very nice and helpful. she resolved the issue for me. :y:..

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Advertised vs Delivered
1.1 (124 reviews)
1.6 (780 reviews)
Reviewer's quote

Abuse the disabled by "The supposed PROS". All they have is a bunch of clowns. They send the pro and then the pro charges you again for more. Then you try to get your money back and you have to wait forever. Because they have phony phones from an application. You have to wait and bend your knees...

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...Im an Attorney in Ohio and have received charges for leads in Michigan delivered to me. Not licensed in Michigan..

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Website
1.7 (118 reviews)
2.2 (1050 reviews)
Reviewer's quote

A legitimate contractor's website would have a phone number, most likely a direct local area code phone number (avoid any phishing websites that have a generic 1-800 or 1-855 or 1-833 phone number), other contact information such as an address or an email address, and a license number. Don't fall...

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...The unsubscribe link only takes you to their website that has no link to unsubscribe. AVOID THIS SITE..

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Product or Service Quality
1.2 (118 reviews)
1.8 (1036 reviews)
Reviewer's quote

...They charge you for leads for things you do not provide as a service. Disgracefully run a company for a Publicly traded organization..

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Thumbtack is a shady service that basically steals from its customers. Even though I have preferences set for specific types of leads in my profile, they reset very easily without my consent and I get charged automatically for leads that are worthless to me. I have complained about the issue...

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Homeadvisor and Thumbtack Pros and Cons

Pros
  • Wool being pulled over my eyes
  • Initial sales call
  • Smooth talker
  • Concept
  • Idea
  • Customer service
Cons
  • Fraud
  • Dishonesty and cheating all around with this service
  • Unqualified leads
  • Lost money
  • No accountability
  • Customer service

Homeadvisor and Thumbtack Most Positive Reviews

Top rated reviews
5

I wasnt told i had to pay for leads (im a contractor) so when i was charged that i decided to end it with Home Advisor....

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5

Any one can leave you a review without a problem, thumbtack does not investigate or research the so call complaint, they...

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4

I would like to cancel my last payment made earlier today on March 16th 2020 around 3:15pm because of the current...

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5

I am a caterer. If I would have booked half the amount of the leads that came through, i would have profited about...

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Homeadvisor and Thumbtack Most Critical Reviews

Lowest rated reviews
1

The home advisor is the biggest lier on earth. I have never seen such lier in my life. Don't be *** like me.

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1

As a contractor I have advertised in many forums and this by far is the biggest waste of valuable time and resources th...

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1

Kept getting sent "leads" that were people who were not homeowners, not ready to buy, completely un-vetted. Basically a...

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1

I called Thumbtack yesterday to explain to them that there is no way I can submit an accurate bid for a video based on v...

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Homeadvisor and Thumbtack Latest Reviews

Recent published reviews
No votes

Madison lied for *** month, so I would sign up. She said I would only get charged for work that I had worked. Well if...

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1

I'm paying for unnecessary leads I'm not even doing any jobs I just opened the account up if it's going to steal money...

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2.3

Abuse the disabled by "The supposed PROS". All they have is a bunch of clowns. They send the pro and then the pro...

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1

You take my money and i get no leads

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Homeadvisor and Thumbtack Products and Services

Most reviewed product and services
  • Homeadvisor Leads (69 reviews)
  • Homeadvisor Customer Care (18 reviews)
  • Homeadvisor Membership (6 reviews)
  • Thumbtack Leads (660 reviews)
  • Thumbtack Customer Care (197 reviews)
  • Thumbtack Account (175 reviews)