PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Homeadvisor and Thumbtack as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Homeadvisor
Thumbtack

Homeadvisor and Thumbtack Overview

Total reviews 285 3051
Company responses 114 0
Issues resolved 6 6

Homeadvisor and Thumbtack Consumer Ratings

Rank
76 out of 333 in Auctions and Marketplaces category
75 out of 333 in Auctions and Marketplaces category
Customer service
98 in category
43 in category
Advertised vs Delivered
93 in category
63 in category
Exchange, Refund and Cancellation Policy
93 in category
47 in category
Website
112 in category
62 in category

Homeadvisor and Thumbtack Rating Details

Customer service
1.2 (170 reviews)
1.8 (1199 reviews)
Reviewer's quote

...but nothing was done that was canceled now on 7/29 guy called me and said that he was on his to my house to mow the lawn there was no date for the 7/29 so customer service is crediting me for the month of August any questions please reach out to me 941536****...

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...So I am currently paid 160$ for $100 worth of work and no means of contacting anyone in customer service..

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Advertised vs Delivered
1.1 (152 reviews)
1.6 (807 reviews)
Reviewer's quote

Paid $489 for a termite inspection while trying to buy our house. Canceled the service 24 hours later because I found a better rate and company. Tried 3x to contact Home Advisor for a refund. Each time, I was either transferred to multiple departments that couldn't help me or hung up on. So, I...

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...I replied that it was being delivered. We scheduled a date and time. I asked him to call me before he arrived, and he said he would, but did not...

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Exchange, Refund and Cancellation Policy
1.1 (147 reviews)
1.7 (1061 reviews)
Reviewer's quote

I am writing this email within the given 72 hours of cancellation of contract. I do not want to be associated with your company and per your policies, I have 72 hours to cancel my contract with your company. I was giving false information over the phone on what services you provide, billing and...

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I was listened to, had some questions answered, but I hate a policy of this company, and I haven't get a refund..

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Website
1.7 (143 reviews)
2.2 (1088 reviews)
Reviewer's quote

A legitimate contractor's website would have a phone number, most likely a direct local area code phone number (avoid any phishing websites that have a generic 1-800 or 1-855 or 1-833 phone number), other contact information such as an address or an email address, and a license number. Don't fall...

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...Tolbert identified herself as the CEO of this company and was hired by me using the Thumbtack website to prepare my 2019 taxes. She was finished in approximately 20 minutes. She approached my taxes as if it was a EZ form or did she use a Turbo aid to wing it...

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Homeadvisor and Thumbtack Pros and Cons

Pros
  • Wool being pulled over my eyes
  • Website
  • Smooth talker
  • Concept
  • Idea
  • Customer service
Cons
  • Fraud
  • Customer service
  • Suck
  • Lost money
  • No accountability
  • Customer service

Homeadvisor and Thumbtack Most Positive Reviews

Top rated reviews
5

I wasnt told i had to pay for leads (im a contractor) so when i was charged that i decided to end it with Home Advisor....

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5

Any one can leave you a review without a problem, thumbtack does not investigate or research the so call complaint, they...

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4

I would like to cancel my last payment made earlier today on March 16th 2020 around 3:15pm because of the current...

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5

I am a caterer. If I would have booked half the amount of the leads that came through, i would have profited about...

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Homeadvisor and Thumbtack Most Critical Reviews

Lowest rated reviews
1

The home advisor is the biggest lier on earth. I have never seen such lier in my life. Don't be *** like me.

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1

As a contractor I have advertised in many forums and this by far is the biggest waste of valuable time and resources th...

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1

Kept getting sent "leads" that were people who were not homeowners, not ready to buy, completely un-vetted. Basically a...

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1

I called Thumbtack yesterday to explain to them that there is no way I can submit an accurate bid for a video based on v...

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Homeadvisor and Thumbtack Latest Reviews

Recent published reviews
1

Paid $489 for a termite inspection while trying to buy our house. Canceled the service 24 hours later because I found a...

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1

They canceled my account because they said it was linked to a past employee which has nothing to do with my company,...

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1.2

I paid a fixed rate for a move out clean.
I was told 3-5 people would come.
Only one came, and without a vacuum cleaner.
In...

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No votes

They responded on email quickly!

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Homeadvisor and Thumbtack Products and Services

Most reviewed product and services
  • Homeadvisor Leads (71 reviews)
  • Homeadvisor Cleaning Leads (7 reviews)
  • Homeadvisor Construction Leads (6 reviews)
  • Thumbtack Leads (672 reviews)
  • Thumbtack Bidding (129 reviews)
  • Thumbtack Review Listing (42 reviews)