PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Homeadvisor and Thumbtack as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Homeadvisor
Thumbtack

Homeadvisor and Thumbtack Overview

Total reviews
187
2966
Company responses
114
0
Issues resolved
5
5

Thumbtack was first mentioned on PissedConsumer on May 18, 2012 and since then this brand received 2966 reviews. It is 2779 reviews more than Homeadvisor received since Oct 25, 2012. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Homeadvisor customer support team than with Thumbtack customer service.

Homeadvisor and Thumbtack Consumer Ratings

Rank
50 out of 475 in Auctions and Marketplaces category
69 out of 475 in Auctions and Marketplaces category
Customer service
88 in category
35 in category
Advertised vs Delivered
78 in category
52 in category
Website
99 in category
62 in category

According to consumer ratings and reviews, Homeadvisor ranks 19 points higher in the Auctions and Marketplaces category than Thumbtack. People gave Homeadvisor 1.2 stars for Customer service criterion in Auctions and Marketplaces category and it is 90 points higher than the worst rated brand in this category. At the same time, Thumbtack was rated 1.8 stars for Customer service criterion in this category and it is 143 points higher than the worst rated brand in this category. If we look at Advertised vs Delivered criterion, than we see that Thumbtack has a higher rating than Homeadvisor. Regarding Website criterion, consumers gave Homeadvisor 1.7 stars and it is 55% worse than other in category. Thumbtack however was rated 2.3 stars and it is 65% greater than other in category.

Homeadvisor and Thumbtack Rating Details

Customer service
1.2 (112 reviews)
1.8 (1149 reviews)
Reviewer's quote

They push down your website as far as possible so a real potential customer will find your company on HomeAdvisor before getting to your site. Now they will sell that lead to you and a dozen others. You would have to have rocks in your head for brains to even consider joining this FRAUDULENT...

Marcelo A

We pay thousands of dollars to thumbtack for leads each month. The quality of the lead is not and issue although, regardless of how many times I change the distance traveled it continues to go to 150 miles away??? SMH.The sales team are all english speaking in thumbtack, once they sell you then you...

PissedConsumer1717530
Advertised vs Delivered
1.1 (107 reviews)
1.6 (767 reviews)
Reviewer's quote

Spoke with Cody from customer service. He was not able to help me with my complaint. His team leader- supervisor was not able to come to the phone. Supervisor demanded my information and again left me waiting on the phone. Fifteen (15) min on the phone and no one was able to solve a problem for one...

PissedConsumer1637407

I have wood fences only as a provided service. I have just been charged $48 for someone to ask me about iron fences. I should not be charged money because customers don't look at my profile before contacting me. Had they looked they would have seen I only install wood fences and I would not have...

Daoud
Website
1.7 (102 reviews)
2.3 (1037 reviews)
Reviewer's quote

I READ ON HOMEADVISOR WEBSITE "ALL PROS LICENCED AND INSURED AND BACKGROUND CHECKED" I ACCEPTED A BID FROM ONE OF THE "PROS" CARLITOS WAY INC WE AGREED ON A PRICE , I PAID HALF , REST UPON COMPLETION REPLACE A TOILET REPLACE A SHOWER HEAD REPLACE A FENCE PAINT THE KITCHEN WITHIN 20 MINUTES OF...

MARTHA D

...The website is absolutely flawed on multiple levels. Well the "employee" suffice to say gave me tons of bull for 30 minutes and dished out lies for why I need to spend a minimum of $600 for unproven services. Totally fraudulent claims and lies...

D. L

Homeadvisor and Thumbtack Pros and Cons

Pros
  • Initial sales call
  • Wool being pulled over my eyes
  • Originally liked the exposure for advertising
  • Concept
  • Idea
  • Ease of use
Cons
  • Unqualified leads
  • Dishonesty and cheating all around with this service
  • Customer serice
  • Lost money
  • No accountability
  • Customer service

Homeadvisor and Thumbtack Most Positive Reviews

Top rated reviews
5

I wasnt told i had to pay for leads (im a contractor) so when i was charged that i decided to end it with Home Advisor....

5

Any one can leave you a review without a problem, thumbtack does not investigate or research the so call complaint, they...

Homeadvisor and Thumbtack Most Critical Reviews

Lowest rated reviews
1

The home advisor is the biggest lier on earth. I have never seen such lier in my life. Don't be *** like me.

1

As a contractor I have advertised in many forums and this by far is the biggest waste of valuable time and resources th...

Homeadvisor and Thumbtack Latest Reviews

Recent published reviews
1.1

I hired North Star Construction from Hawkeye,Texas. They asked for &1000.00 up front to get supplies with. When they...

Read all 186 reviews

I have a customer who left a review before an issue was resolved. We resolved the issue and she would like to edit the...

Read all 2966 reviews

Homeadvisor and Thumbtack Products and Services

Most reviewed product and services
  • Homeadvisor Leads (61 reviews)
  • Homeadvisor Customer Care (15 reviews)
  • Homeadvisor Construction Leads (6 reviews)
  • Thumbtack Leads (656 reviews)
  • Thumbtack Customer Care (192 reviews)
  • Thumbtack Account (175 reviews)