Houzz vs Homeadvisor: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Houzz and Homeadvisor as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Houzz

1.5

Homeadvisor

2.0

Houzz

Homeadvisor

Houzz and Homeadvisor Overview

Total reviews

292

196

Company responses

114

Issues resolved

Houzz was first mentioned on PissedConsumer on Mar 25, 2014 and since then this brand received 292 reviews. It is 96 reviews more than Homeadvisor received since Oct 25, 2012. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Homeadvisor customer support team than with Houzz customer service.

Houzz and Homeadvisor Consumer Ratings

Rank

318 out of 2728 in Construction and Repair category

52 out of 431 in Auctions and Marketplaces category

Customer service

244 in category

85 in category

Website

193 in category

100 in category

Exchange, Refund and Cancellation Policy

192 in category

78 in category

Houzz and Homeadvisor Rating Details

Customer service

1.2 (177 reviews)

1.2 (119 reviews)

Reviewer's quote

Customer service was to get back to me. No one has contacted me. This is the worst company I dealt with during the holidays...

PissedConsumer1742461

Spoke with Cody from customer service. He was not able to help me with my complaint. His team leader- supervisor was not able to come to the phone...

PissedConsumer1637407

Website

2.2 (149 reviews)

1.6 (107 reviews)

Reviewer's quote

...I scheduled delivery on shipper’s website but the day of delivery I got a call 2 hours earlier than scheduled indicating that the delivery is here. I was at work so I could not receive the delivery. Luckily my neighbor signed for the package...

Lisa V

They push down your website as far as possible so a real potential customer will find your company on HomeAdvisor before getting to your site. Now they will sell that lead to you and a dozen others. You would have to have rocks in your head for brains to even consider joining this FRAUDULENT...

Marcelo A

Exchange, Refund and Cancellation Policy

1.2 (147 reviews)

1.1 (105 reviews)

Reviewer's quote

Very nice people, I do not agree w the return policy of having to pay for returns. However very nice and professional staff..

They are quick to charge you card for services you haven't received, but will take 3-5 days to refund you when their contractor fails to show for a confirmed appointment and never bothers to call. And when you call Home Advisor for support they do nothing beyond apologize for the inconvenience and...

Anonymousse11

Houzz and Homeadvisor Pros and Cons

Pros

Unsatisfied
Shopping on the web
Items offered

Initial sales call
Wool being pulled over my eyes
Smooth talker

Cons

Poor customer service
Apparent lack of concern for customer retention
Customer service

Unqualified leads
Them chargeing card after i told them not to
Suck

Houzz and Homeadvisor Most Positive Reviews

Top rated reviews

This was hands down, the WORST online buying experience ever, and, as both 100% disabled veterans, we buy a lot online.
O...

I wasnt told i had to pay for leads (im a contractor) so when i was charged that i decided to end it with Home Advisor....

Houzz and Homeadvisor Most Critical Reviews

Lowest rated reviews

False advertising. I ordered Thermory Outdoor Deck Tiles, Brown, 23" seen at this link: http://www.houzz.com/photos/4214...

The home advisor is the biggest lier on earth. I have never seen such lier in my life. Don't be *** like me.

Houzz and Homeadvisor Latest Reviews

Recent published reviews

As A Contractor they have deceived me and bilked me out of $300.00 @ month for literally nothing , now im seeng the cust...

Read all 292 reviews

They start fake ads in a persons
location to draw other people to their
own contractors to make them money.

Read all 195 reviews

Houzz and Homeadvisor Products and Services

Most reviewed product and services

Houzz Customer Care (52 reviews)
Houzz Shipping Service (34 reviews)
Houzz Website (11 reviews)

Homeadvisor Leads (63 reviews)
Homeadvisor Customer Care (15 reviews)
Homeadvisor Membership (6 reviews)

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