PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Houzz and Homeadvisor as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Houzz
Homeadvisor

Houzz and Homeadvisor Overview

Total reviews
269
187
Company responses
0
114
Issues resolved
2
5

Houzz was first mentioned on PissedConsumer on Mar 25, 2014 and since then this brand received 269 reviews. It is 82 reviews more than Homeadvisor received since Oct 25, 2012. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Homeadvisor customer support team than with Houzz customer service.

Houzz and Homeadvisor Consumer Ratings

Rank
317 out of 2988 in Construction and Repair category
50 out of 469 in Auctions and Marketplaces category
Customer service
243 in category
88 in category
Website
190 in category
99 in category
Exchange, Refund and Cancellation Policy
193 in category
79 in category

Houzz and Homeadvisor Rating Details

Customer service
1.2 (167 reviews)
1.2 (112 reviews)
Reviewer's quote

I sent a question to the customer service department over a week ago and received an automated reply that they would get back to me with three days. Nothing! After a second email with no reply, I decided to call corporate. "Press 3 for all other questions', the phone rings and I'm informed that...

Wanda K

They push down your website as far as possible so a real potential customer will find your company on HomeAdvisor before getting to your site. Now they will sell that lead to you and a dozen others. You would have to have rocks in your head for brains to even consider joining this FRAUDULENT...

Marcelo A
Website
2.2 (142 reviews)
1.7 (102 reviews)
Reviewer's quote

...I scheduled delivery on shipper’s website but the day of delivery I got a call 2 hours earlier than scheduled indicating that the delivery is here. I was at work so I could not receive the delivery. Luckily my neighbor signed for the package...

Lisa V

I READ ON HOMEADVISOR WEBSITE "ALL PROS LICENCED AND INSURED AND BACKGROUND CHECKED" I ACCEPTED A BID FROM ONE OF THE "PROS" CARLITOS WAY INC WE AGREED ON A PRICE , I PAID HALF , REST UPON COMPLETION REPLACE A TOILET REPLACE A SHOWER HEAD REPLACE A FENCE PAINT THE KITCHEN WITHIN 20 MINUTES OF...

MARTHA D
Exchange, Refund and Cancellation Policy
1.1 (141 reviews)
1.1 (98 reviews)
Reviewer's quote

...i called 3 days after ordering the bedframe to cancel it and to order the right one the representative told me that theyd have it processed and try refund my money and all that...

Frederick W

I wasnt told i had to pay for leads (im a contractor) so when i was charged that i decided to end it with Home Advisor. Tried getting some of my money back or some things canceled since i didnt know. they said "sure!" I was very happy at first. I said to my self that if every company was this...

Jacob C

Houzz and Homeadvisor Pros and Cons

Pros
  • Unsatisfied
  • Shopping on the web
  • Pictures of designs to generate ideas
  • Initial sales call
  • Wool being pulled over my eyes
  • Originally liked the exposure for advertising
Cons
  • Poor customer service
  • Apparent lack of concern for customer retention
  • Customer service
  • Unqualified leads
  • Dishonesty and cheating all around with this service
  • Customer serice

Houzz and Homeadvisor Most Positive Reviews

Top rated reviews
5

This was hands down, the WORST online buying experience ever, and, as both 100% disabled veterans, we buy a lot online.
O...

5

I wasnt told i had to pay for leads (im a contractor) so when i was charged that i decided to end it with Home Advisor....

Houzz and Homeadvisor Most Critical Reviews

Lowest rated reviews
1

False advertising. I ordered Thermory Outdoor Deck Tiles, Brown, 23" seen at this link: http://www.houzz.com/photos/4214...

1

The home advisor is the biggest lier on earth. I have never seen such lier in my life. Don't be *** like me.

Houzz and Homeadvisor Latest Reviews

Recent published reviews

They have to call the manufacturer to answer my questions.

Read all 269 reviews
1.1

I hired North Star Construction from Hawkeye,Texas. They asked for &1000.00 up front to get supplies with. When they...

Read all 186 reviews

Houzz and Homeadvisor Products and Services

Most reviewed product and services
  • Houzz Customer Care (51 reviews)
  • Houzz Shipping Service (31 reviews)
  • Houzz Website (11 reviews)
  • Homeadvisor Leads (61 reviews)
  • Homeadvisor Customer Care (15 reviews)
  • Homeadvisor Construction Leads (6 reviews)