PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about The Dump and Home Zone Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

The Dump
Home Zone Furniture

The Dump and Home Zone Furniture Overview

Total reviews
143
202
Company responses
0
0
Issues resolved
0
1

The Dump and Home Zone Furniture Consumer Ratings

Rank
360 out of 1511 in Furniture and Decor category
239 out of 1511 in Furniture and Decor category
Customer service
277 in category
156 in category
Product or Service Quality
260 in category
142 in category
Exchange, Refund and Cancellation Policy
300 in category
191 in category
Reliability
251 in category
140 in category

The Dump and Home Zone Furniture Rating Details

Customer service
1.3 (59 reviews)
1.8 (74 reviews)
Reviewer's quote

...I've called, emailed, and sent chat messages to customer service numerous times and do not receive any response or delivery date. I would like my furniture delivery to be scheduled and executed ASAP..

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...FOR 45 MINUTES AND WAS GIVING RUN AROUND ABOUT THE ISSUE GLADYS CALLED THE FOLLOW DAY TO TRY AND HELP BUT WAS OUT OF HER CONTROL TO BE ABLE TO ASSIST ON CUSTOMER SERVICE ISSUES I AM HOPING THIS REVIEW WILL BE READ BY JERMY AND MAYBE HE WILL ASSIST ME IN THE...

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Product or Service Quality
1.5 (56 reviews)
2 (63 reviews)
Reviewer's quote

...I attempted to contact customer service via chat and did not receive a response. On 7/18, I returned to The Dump requesting the reversal of the electronic debit. Copies of the both transactions were copied by the sales associate, and I was informed she would contact the audit division for handling...

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We contacted customer service and were told to take 3 pictures of each issue and then Email the pictures to customer service. It was then 2 or three weeks before we heard back from Home Zone. They set up an appointment and sent out a supposed Technician who looked at the above described issues and...

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Exchange, Refund and Cancellation Policy
1.1 (46 reviews)
1.5 (65 reviews)
Reviewer's quote

...I was told the store would take my money and I would likely wait over 2 months only to receive a refund and no sofa. They told me this has happened to customers many times. I reluctantly agreed to purchase the set...

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...Two days later we got a call saying they were no longer delivering to our area, and we had to either get a refund or pay $700 for delivery. (Yes, you read that right. ) We demanded that they take responsibility and honor their commitment to our sale...

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Reliability
1.3 (45 reviews)
1.7 (54 reviews)
Reviewer's quote

Deception They lied to me .. I allowed them to take money out of my account for 90 days to pay off a bed , they then tricked me to pay double the amount.

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Went to home zone in lawton really just to look for a clearance head board,young lady greated me offered water an ice cream, showed an got prices head boards ranging $100 ,but then walked me around an started just talking an befriending me telling me an convencing me i deserve better ,before i knew...

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The Dump and Home Zone Furniture Pros and Cons

Pros
  • Store layout and selection
  • Salesman
  • Upset
  • Price
  • No pros
  • Store staff before sales
Cons
  • Customer service
  • Bad uality leather couch
  • Worst experience
  • Customer service
  • Worst customer service i have ever experienced
  • Resolution process

The Dump and Home Zone Furniture Most Positive Reviews

Top rated reviews
4.8

We've made two large purchases at the Dump Atlanta, and both experiences were very positive. We received everything on...

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5

I purchased a full bedroom suit and couch from Home Zone on 1/12/17 and the furniture was delivered on 1/17/17. In the...

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4.7

I have purchased furniture and rugs at The Dump store in Houston three times and refer the store to friends. Always...

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5

We went into Home Zone on a pretty tight budget to find a bed and a couch. The wonderful store manager Robert helped us...

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The Dump and Home Zone Furniture Most Critical Reviews

Lowest rated reviews
1

Bought a brass Top Table which was delivered 4 hours late it had a ding contacted the Dump they refused to fix or exch...

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1

False advertising going on now. Went to the Wichita falls store to possibly get a table with 8 chairs per tv commercial...

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1

I bought a sofa from The Dump in Atlanta. Delivery guys put *** on my wall by not listening to me asking them to...

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1

My wife and son bought a queen size bed frame and head board from sherman tx home zone. The sales woman said last...

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The Dump and Home Zone Furniture Latest Reviews

Recent published reviews
2.6

Deception They lied to me .. I allowed them to take money out of my account for 90 days to pay off a bed , they then...

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No votes

I placed an order online for a queen mattress set. Would not allow me to change my email address and set up a delivery...

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2.7

I purchased a dinning room set on 7/2 using a check. The check cleared on 7/6. The furniture was delivered, however on 7...

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1

Not wanting to spend a whole lot of time doing this however they are very shady and trustpilot system shows they flag...

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The Dump and Home Zone Furniture Products and Services

Most reviewed product and services
  • The Dump Delivery Service (13 reviews)
  • The Dump Customer Care (13 reviews)
  • The Dump Manager (6 reviews)
  • Home Zone Furniture Delivery Service (19 reviews)
  • Home Zone Furniture Customer Care (9 reviews)
  • Home Zone Furniture Manager (5 reviews)