PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about QVC and Home Shopping Network as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

QVC
Home Shopping Network

QVC and Home Shopping Network Overview

Total reviews
726
193
Company responses
0
0
Issues resolved
2
0

QVC was first mentioned on PissedConsumer on Nov 8, 2008 and since then this brand received 726 reviews. It is 533 reviews more than Home Shopping Network received since Sep 4, 2007.

QVC and Home Shopping Network Consumer Ratings

Rank
238 out of 4208 in E-commerce category
329 out of 4208 in E-commerce category
Customer service
155 in category
263 in category
Website
294 in category
366 in category
Exchange, Refund and Cancellation Policy
131 in category
175 in category

According to consumer ratings and reviews, QVC ranks 91 points higher in the E-commerce category than Home Shopping Network. People gave QVC 2.1 stars for Customer service criterion in E-commerce category and it is 970 points higher than the worst rated brand in this category. At the same time, Home Shopping Network was rated 1.5 stars for Customer service criterion in this category and it is 862 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that QVC has a higher rating than Home Shopping Network. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave QVC 2.3 stars and it is 88% greater than other in category. Home Shopping Network however was rated 2 stars and it is 84% greater than other in category.

QVC and Home Shopping Network Rating Details

Customer service
2.1 (210 reviews)
1.5 (49 reviews)
Reviewer's quote

A ‘Live Chat’ I did on their website resulted in the snotty customer service rep disconnecting me. Supposedly the matter was turned over to the finance department, but that was in November so clearly they plan to ignore me too. Have been a customer of QVC for years but they’ve changed! Some of the...

Vickie

...I quickly realized my coupon code had been removed and immediately contacted Customer Service. First I was told they could apply it, then I was told they could not due to my having selected the Flex Payments. I was then instructed to wait a couple days and contact them back for a refund...

Adina S
Website
2.6 (178 reviews)
2.2 (42 reviews)
Reviewer's quote

I ordered three things make-up a tablet and a blanket I receive the blanket the other two Ive never received when I went onto your website it says I have no orders. This is not a great first impression of QVC..

Merari

I purchased an Arlo Pro 3-pack Camera Security System w/ 2-pack Arlo Security Lights for Eric for Christmas, and we have been trying without success to completely set it up. Im not a complete dummy when it comes to electronics but I just couldnt figure out what was wrong.Two of the batteries would...

Lieutenant
Exchange, Refund and Cancellation Policy
2.3 (174 reviews)
2 (32 reviews)
Reviewer's quote

They keep promising to have corporate resolve this issue and refund my money! STILL not done!! Also, they keep promising to have a manager call me back to resolve this, and STILL NOTHING!!! There are other charges also but not as much money involved. This is day 3!! Still nothing!! I wonder how...

Laurie B

...THE LATE CHARGE OFF BUT MY PAYMENT NEVER CREDITED FROM HSN TO COMENITY CCARD ACCOUNT, I AM NOW STUCK PAYING BACK 1000 FOR NOTHING,NO COMPUTER, I DIDN'T GET REFUND FOR THE 159. 00 ASSURIAN WHICH WOULDN'T COVER IT, AND THEY CONSTANTLY RECIEVE THE PAYMENT ON TIME BUT DON'T POST THE PAYMENT, TILL ER. THEY ALL THREE A FALSELY ADVERTISING, AFTER THE DUE SO THEY CAN GIVE YOU A LATE...

carol d

QVC and Home Shopping Network Pros and Cons

Pros
  • Merchandise
  • Some items are fine
  • Hosts and product variety
  • Flex-pay
  • Terms of my purchase
  • First year of support was excellent
Cons
  • Customer service
  • Return policy
  • Was not given proper inform
  • Product not as described
  • Misleading practice
  • Horrible customer service

QVC and Home Shopping Network Most Positive Reviews

Top rated reviews
5

Not complaining about the company, but about ALL the hosts and their incessant use of the word "awesome". Hey, newsflas...

5

When you call to place an order : Have the item # Know your address and phone # Have your CC # handy Sales Associates ar...

QVC and Home Shopping Network Most Critical Reviews

Lowest rated reviews
1

I have spent more than $5000 dollars with QVC a over the past 16 years. Of course I have made many returns and I have...

1

I ORDERED A MONOGRAM NECKLACE THROUGH HSN FROM MOON LOLA AND COMPANY IT WAS A 240 DOLLAR NECKLACE WHEN IT ARRIVED IT...

QVC and Home Shopping Network Latest Reviews

Recent published reviews

Michael Kor sells a lot of Cashmere sweaters on QVC, wich make me cringe and very angry. I have seen the way cashmere...

Read all 726 reviews
1

I purchased an Arlo Pro 3-pack Camera Security System w/ 2-pack Arlo Security Lights for Eric for Christmas, and we have...

Read all 193 reviews

QVC and Home Shopping Network Products and Services

Most reviewed product and services
  • Qvc Account (70 reviews)
  • Qvc Customer Care (67 reviews)
  • Qvc Shipping Service (46 reviews)
  • Home Shopping Network Customer Care (12 reviews)
  • Home Shopping Network Shipping Service (11 reviews)
  • Home Shopping Network Sales Representative (2 reviews)