PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Visiting Angels and Home Instead as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Visiting Angels
Home Instead

Visiting Angels and Home Instead Overview

Total reviews
213
66
Company responses
1
0
Issues resolved
1
0

Visiting Angels and Home Instead Consumer Ratings

Rank
307 out of 2002 in Hospitals, Clinics and Medical Centers category
270 out of 2002 in Hospitals, Clinics and Medical Centers category
Customer service
243 in category
199 in category
Product or Service Quality
201 in category
216 in category
Website
241 in category
339 in category
Reliability
195 in category
244 in category

Visiting Angels and Home Instead Rating Details

Customer service
1.4 (72 reviews)
1.6 (22 reviews)
Reviewer's quote

...Remember that customer service is first and foremost the most crucial and important thing about this job. Owner only cared about the money - no respect for employee. Believed in blaming all the staff employees for the revenue declines...

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Jerri, the franchise owner in Colorado Springs, is totally non-compassionate and has horrid customer service skills. We experienced high turnover and weren't happy with the care givers she kept changing for my Mom. We chose to transitions to another company...

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Product or Service Quality
1.7 (64 reviews)
1.6 (19 reviews)
Reviewer's quote

...Terrible service do not use for your loved ones..

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...THE COMPANY DOES NOT PROVIDE ENOUGH QUALITY TRAINING TO PERFORM YOUR JOB ADEQUATELY. This will leave you in many situations where you are helpless to the client you are caring for and will leave you in an UNSAFE situation. They honestly don't care about the quality of care they provide to clients...

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Website
2.1 (60 reviews)
1.7 (13 reviews)
Reviewer's quote

...I was THINKING about being a "Companion" so i went on website, put my name in & decided i didnt want to do the online app at that time. The Director never looked me in the eye during a less than 5 minute interview. I asked Director if she wanted my tedume & she said no...

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My head supervisor called me a ni**er when they thought I wasn't listening to what was going on during the employment meeting. (*=g) The meeting was about an old woman having a heart attack due to faulty phone services on the part of the facility. An employee was almost attacked by clients Siberian...

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Reliability
1.5 (58 reviews)
1.2 (11 reviews)
Reviewer's quote

Your home care steals money from my card and me money I've receipts for she never cleans I have to clean if she shows up she'll be on her phone for maybe 20 minutes and leave she owes me 600.00 or more i have a receipt when i loaned her money

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My girlfriend works for Home Instead in Pasadena, CA for under a year now and is assigned to a healthcare facility in north Pasadena in Healthcare Row within Fair Oaks and is simply assigned one client. She has witnessed several patient abuses at the facility she works at including the CNA staff at...

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Visiting Angels and Home Instead Pros and Cons

Pros
  • Very professional
  • Outstanding service
  • Most workers were caring
  • One caregiver out of ten
  • Horrid
Cons
  • Ignorant
  • Very unprofessional
  • Unprofessionalism
  • Much at all
  • Treatment
  • Staff

Visiting Angels and Home Instead Most Positive Reviews

Top rated reviews
5

Visiting Angels has cared for my dad, and for another dear friend of our family. They did a great job on screening...

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5

The caliber of people who write these reviews should tell you why the company let them go! Really take a look at...

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5

Vivisting angels,so great and yes they care very much wouldnt work for anybody else if your mad its because you have not...

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5

Home Instead caregivers took wonderful care of my elderly aunt and gave us the peace of mind we needed. I know that...

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Visiting Angels and Home Instead Most Critical Reviews

Lowest rated reviews
1

VA care giver was suppose to assist my mother with taking baths. She didn't. In fact, none of them did. I guess they...

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1

I worked for this company for a few months. They are very unprofessional to their employees and will do anything they...

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1

They would rather drug your loved one with adavan or xanax than care for them. They let them sleep drugged all day long...

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1

Oh yeah, their very compassionate, right, could of fooled me. After suing me for subpar work for $8,000.00, it turned i...

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Visiting Angels and Home Instead Latest Reviews

Recent published reviews
1.8

Your home care steals money from my card and me money I've receipts for she never cleans I have to clean if she shows...

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1

My head supervisor called me a ni**er when they thought I wasn't listening to what was going on during the employment...

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1

Hired these people for my dad. The director said shed *** caregiver that would be consistent so my dad would feel...

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1

My girlfriend works for Home Instead in Pasadena, CA for under a year now and is assigned to a healthcare facility in no...

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Visiting Angels and Home Instead Products and Services

Most reviewed product and services
  • Visiting Angels Adult Care (19 reviews)
  • Visiting Angels Customer Care (18 reviews)
  • Visiting Angels Owner (17 reviews)
  • Home Instead Adult Care (3 reviews)