PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Visiting Angels and Home Instead as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Visiting Angels
Home Instead

Visiting Angels and Home Instead Overview

Total reviews
211
65
Company responses
1
0
Issues resolved
1
0

Visiting Angels was first mentioned on PissedConsumer on Oct 28, 2010 and since then this brand received 211 reviews. It is 146 reviews more than Home Instead received since Sep 25, 2007.

Visiting Angels and Home Instead Consumer Ratings

Rank
312 out of 2627 in Hospitals, Clinics and Medical Centers category
279 out of 2627 in Hospitals, Clinics and Medical Centers category
Staff
313 in category
304 in category
Customer service
234 in category
192 in category
Product or Service Quality
189 in category
202 in category

According to consumer ratings and reviews, Home Instead ranks 33 points higher in the Hospitals, Clinics and Medical Centers category than Visiting Angels. People gave Visiting Angels 1.5 stars for Staff criterion in Hospitals, Clinics and Medical Centers category and it is 435 points higher than the worst rated brand in this category. At the same time, Home Instead was rated 1.5 stars for Staff criterion in this category and it is 444 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Home Instead has a higher rating than Visiting Angels. Regarding Product or Service Quality criterion, consumers gave Visiting Angels 1.7 stars and it is 75% greater than other in category. Home Instead however was rated 1.6 stars and it is 73% greater than other in category.

Visiting Angels and Home Instead Rating Details

Staff
1.5 (77 reviews)
1.5 (18 reviews)
Reviewer's quote

...I witnessed the phone call from client to office staff member and nothing was done about it. I regret having to leave this Agency and my many kind and terrific Clients but this Agency has some serious issues..

Janet T

The office staff are dismissive, and fail to carry out duties ie: updating care plans/implementation, Medication changes are not done expeditiously. Skin breakdown is frequently ignored and they go into CYA mode when questioned. They are incompetent for basic wound care and hygiene...

PissedConsumer1550718
Customer service
1.4 (71 reviews)
1.6 (21 reviews)
Reviewer's quote

...Remember that customer service is first and foremost the most crucial and important thing about this job. Owner only cared about the money - no respect for employee. Believed in blaming all the staff employees for the revenue declines...

Kinzlee

Jerri, the franchise owner in Colorado Springs, is totally non-compassionate and has horrid customer service skills. We experienced high turnover and weren't happy with the care givers she kept changing for my Mom. We chose to transitions to another company...

Evelio
Product or Service Quality
1.7 (62 reviews)
1.6 (18 reviews)
Reviewer's quote

This was a Monday she was to be back on Wednesday never cam and no one called to say no one was coming come Friday next day of service same thing so my mother called the caregiver and she said she wasn’t coming back. I called the come in Temple Terrace on Thursday the 8th of March on what had...

PissedConsumer1309357

...THE COMPANY DOES NOT PROVIDE ENOUGH QUALITY TRAINING TO PERFORM YOUR JOB ADEQUATELY. This will leave you in many situations where you are helpless to the client you are caring for and will leave you in an UNSAFE situation. They honestly don't care about the quality of care they provide to clients...

PissedConsumer999783

Visiting Angels and Home Instead Pros and Cons

Pros
  • Very professional
  • Outstanding service
  • Most workers were caring
  • One caregiver out of ten
  • Horrid
Cons
  • Ignorant
  • Very unprofessional
  • Unprofessionalism
  • Much at all
  • Treatment
  • Lack of responsibility

Visiting Angels and Home Instead Most Positive Reviews

Top rated reviews
5

Beware of disgruntled employees who use the internet as their sounding board. Best homecare company out there. Office...

5

The caliber of people who write these reviews should tell you why the company let them go! Really take a look at...

Visiting Angels and Home Instead Most Critical Reviews

Lowest rated reviews
1

VA care giver was suppose to assist my mother with taking baths. She didn't. In fact, none of them did. I guess they...

1

Home instead of somersault point/cape may/atlantic county is the worst of many agencies I've hired to care for my...

Visiting Angels and Home Instead Latest Reviews

Recent published reviews
1

I worked as a Caregiver for VA for over five years. I was expected to use my car for Client errands and appointments wit...

Read all 211 reviews
1

My girlfriend works for Home Instead in Pasadena, CA for under a year now and is assigned to a healthcare facility in no...

Read all 65 reviews

Visiting Angels and Home Instead Products and Services

Most reviewed product and services
  • Visiting Angels Adult Care (19 reviews)
  • Visiting Angels Owner (18 reviews)
  • Visiting Angels Customer Care (17 reviews)
  • Home Instead Adult Care (3 reviews)