PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Home Instead and Visiting Angels as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Home Instead
Visiting Angels

Home Instead and Visiting Angels Overview

Total reviews 67 214
Company responses 0 1
Issues resolved 0 1

Home Instead and Visiting Angels Consumer Ratings

Rank
281 out of 2062 in Hospitals, Clinics and Medical Centers category
317 out of 2062 in Hospitals, Clinics and Medical Centers category
Customer service
206 in category
248 in category
Product or Service Quality
220 in category
206 in category
Price Affordability
298 in category
245 in category
Website
343 in category
247 in category

Home Instead and Visiting Angels Rating Details

Customer service
1.6 (22 reviews)
1.4 (72 reviews)
Reviewer's quote

Jerri, the franchise owner in Colorado Springs, is totally non-compassionate and has horrid customer service skills. We experienced high turnover and weren't happy with the care givers she kept changing for my Mom. We chose to transitions to another company...

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...Remember that customer service is first and foremost the most crucial and important thing about this job. Owner only cared about the money - no respect for employee. Believed in blaming all the staff employees for the revenue declines...

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Product or Service Quality
1.6 (19 reviews)
1.7 (64 reviews)
Reviewer's quote

...THE COMPANY DOES NOT PROVIDE ENOUGH QUALITY TRAINING TO PERFORM YOUR JOB ADEQUATELY. This will leave you in many situations where you are helpless to the client you are caring for and will leave you in an UNSAFE situation. They honestly don't care about the quality of care they provide to clients...

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...Terrible service do not use for your loved ones..

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Price Affordability
1.4 (14 reviews)
1.7 (57 reviews)
Reviewer's quote

My head supervisor called me a ni**er when they thought I wasn't listening to what was going on during the employment meeting. (*=g) The meeting was about an old woman having a heart attack due to faulty phone services on the part of the facility. An employee was almost attacked by clients Siberian...

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I had called Visiting Angels 800 number . Talked to two different people and 3 people left me messages that they would be in office at 8am next morning calling me back from my local area, with their names and local number. Next morning came and went. Gave numerous calls to local office. We are so...

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Website
1.7 (13 reviews)
2.1 (60 reviews)
Reviewer's quote

The office staff are dismissive, and fail to carry out duties ie: updating care plans/implementation, Medication changes are not done expeditiously.Skin breakdown is frequently ignored and they go into CYA mode when questioned. They are incompetent for basic wound care and hygiene. The personal...

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...I was THINKING about being a "Companion" so i went on website, put my name in & decided i didnt want to do the online app at that time. The Director never looked me in the eye during a less than 5 minute interview. I asked Director if she wanted my tedume & she said no...

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Home Instead and Visiting Angels Pros and Cons

Pros
  • One caregiver out of ten
  • Horrid
  • Very professional
  • Outstanding service
  • Most workers were caring
Cons
  • Much at all
  • Treatment
  • Staff
  • Ignorant
  • Very unprofessional
  • Unprofessionalism

Home Instead and Visiting Angels Most Positive Reviews

Top rated reviews
5

The caliber of people who write these reviews should tell you why the company let them go! Really take a look at...

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5

Visiting Angels has cared for my dad, and for another dear friend of our family. They did a great job on screening...

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5

Home Instead caregivers took wonderful care of my elderly aunt and gave us the peace of mind we needed. I know that...

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5

Vivisting angels,so great and yes they care very much wouldnt work for anybody else if your mad its because you have not...

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Home Instead and Visiting Angels Most Critical Reviews

Lowest rated reviews
1

I worked for this company for a few months. They are very unprofessional to their employees and will do anything they...

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1

VA care giver was suppose to assist my mother with taking baths. She didn't. In fact, none of them did. I guess they...

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1

Oh yeah, their very compassionate, right, could of fooled me. After suing me for subpar work for $8,000.00, it turned i...

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1

They would rather drug your loved one with adavan or xanax than care for them. They let them sleep drugged all day long...

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Home Instead and Visiting Angels Latest Reviews

Recent published reviews
No votes

First visit called out day of. Supervisor came. Second visit, all good. Third visit, called out day of, said can't make...

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No votes

My boss is doing everything she can to keep from contacting works an comp about my accident I had on the job she claim...

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1

My head supervisor called me a ni**er when they thought I wasn't listening to what was going on during the employment...

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1.8

Your home care steals money from my card and me money I've receipts for she never cleans I have to clean if she shows...

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Home Instead and Visiting Angels Products and Services

Most reviewed product and services
  • Home Instead Adult Care (4 reviews)
  • Visiting Angels Adult Care (19 reviews)
  • Visiting Angels Owner (17 reviews)
  • Visiting Angels Medical Care (4 reviews)