PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Home Instead and Right At Home as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Home Instead
Right At Home

Home Instead and Right At Home Overview

Total reviews
66
46
Company responses
0
0
Issues resolved
0
0

Home Instead and Right At Home Consumer Ratings

Rank
268 out of 1973 in Hospitals, Clinics and Medical Centers category
272 out of 1973 in Hospitals, Clinics and Medical Centers category
Customer service
201 in category
209 in category
Product or Service Quality
212 in category
224 in category
Price Affordability
282 in category
226 in category
Website
334 in category
228 in category

Home Instead and Right At Home Rating Details

Customer service
1.6 (22 reviews)
1.5 (25 reviews)
Reviewer's quote

Jerri, the franchise owner in Colorado Springs, is totally non-compassionate and has horrid customer service skills. We experienced high turnover and weren't happy with the care givers she kept changing for my Mom. We chose to transitions to another company...

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Lousy customer service! Phony and not friendly! up up up with their noses...

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Product or Service Quality
1.6 (19 reviews)
1.5 (23 reviews)
Reviewer's quote

...THE COMPANY DOES NOT PROVIDE ENOUGH QUALITY TRAINING TO PERFORM YOUR JOB ADEQUATELY. This will leave you in many situations where you are helpless to the client you are caring for and will leave you in an UNSAFE situation. They honestly don't care about the quality of care they provide to clients...

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I have used various caring companies but found Right at Home be elitist in caring, they provide a bespoke service and are the only caring company i have used that actually do what they say they will do. They have provided care for my mother since March of this year. I find the company and all the...

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Price Affordability
1.4 (14 reviews)
1.8 (20 reviews)
Reviewer's quote

My head supervisor called me a ni**er when they thought I wasn't listening to what was going on during the employment meeting. (*=g) The meeting was about an old woman having a heart attack due to faulty phone services on the part of the facility. An employee was almost attacked by clients Siberian...

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Look tried right at home. Don't do it. They will do there best to get you in trouble for eler abuse even though you pay a fortune for bath care and cleaning. The white assistant have my mom a bath and then cleaned the house and I PAId for it. She really helped mom out. The black assistant didn't...

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Website
1.7 (13 reviews)
2.2 (18 reviews)
Reviewer's quote

The office staff are dismissive, and fail to carry out duties ie: updating care plans/implementation, Medication changes are not done expeditiously.Skin breakdown is frequently ignored and they go into CYA mode when questioned. They are incompetent for basic wound care and hygiene. The personal...

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Ok so how to start of they pay not much when they get paid 25 and hour for every client not even half of that is yours. They say they will send some one to train you and there only there for 2 hours and leave so i had to train my self to do the job on my own. They want you to do more hours but yet...

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Home Instead and Right At Home Pros and Cons

Pros
  • One caregiver out of ten
  • Horrid
  • Two of the five caregivers they sent to our home
Cons
  • Much at all
  • Treatment
  • Staff
  • Customer service
  • In particular the assault by the care giver

Home Instead and Right At Home Most Positive Reviews

Top rated reviews
5

The caliber of people who write these reviews should tell you why the company let them go! Really take a look at...

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5

In 2 months we had several caregivers in and out of the house. They could not keep anyone that we liked. When we...

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5

Home Instead caregivers took wonderful care of my elderly aunt and gave us the peace of mind we needed. I know that...

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5

I find this to be the most professional and courteous company in the Pinellas County area. They go beyond what is...

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Home Instead and Right At Home Most Critical Reviews

Lowest rated reviews
1

I worked for this company for a few months. They are very unprofessional to their employees and will do anything they...

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1

Let me just say ive done this work for many years right at home MAKES u take on call shifts even if yr at full time...

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1

Oh yeah, their very compassionate, right, could of fooled me. After suing me for subpar work for $8,000.00, it turned i...

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1

My caregiver assaulted me while I was asleep.

I have no idea why. I am still stunned and sore.

However, she has 23...

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Home Instead and Right At Home Latest Reviews

Recent published reviews
1

My head supervisor called me a ni**er when they thought I wasn't listening to what was going on during the employment...

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1

Look tried right at home. Don't do it. They will do there best to get you in trouble for eler abuse even though you pay...

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1

My girlfriend works for Home Instead in Pasadena, CA for under a year now and is assigned to a healthcare facility in no...

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4.8

I have used various caring companies but found Right at Home be elitist in caring, they provide a bespoke service and ar...

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Home Instead and Right At Home Products and Services

Most reviewed product and services
  • Home Instead Adult Care (3 reviews)
  • Right At Home Adult Care (10 reviews)
  • Right At Home Customer Care (8 reviews)
  • Right At Home Owner (2 reviews)