PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Home Depot and Totalprotect as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Home Depot
Totalprotect

Home Depot and Totalprotect Overview

Total reviews 2946 24
Company responses 0 0
Issues resolved 34 1

Home Depot and Totalprotect Consumer Ratings

Rank
70 out of 333 in Supermarkets and Malls category
123 out of 918 in Household Services category
Customer service
72 in category
72 in category
Product or Service Quality
68 in category
97 in category
Website
52 in category
132 in category
Exchange, Refund and Cancellation Policy
54 in category
70 in category

Home Depot and Totalprotect Rating Details

Customer service
1.5 (1071 reviews)
1.7 (12 reviews)
Reviewer's quote

...Customer service is not answering the calls. There are no words to explain how disappointed I am. I do not know what to do..

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...Customer Service will never let us speak with a supervisor, or they lie to us and say the supervisor just tried to call you. Customer Service is a complete disaster. Run!! And please understand: Ive never posted a review in my life..

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Product or Service Quality
2 (866 reviews)
1.3 (12 reviews)
Reviewer's quote

...this is the first time in my life I've gone out of my way to "complain" let people know about bad behavior and rude service..

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it has been a month and am still waiting to hear what is going on with my water heater, I was told a custormer service person would con tact me as to what they were doing about the repair. when I call I get a person in Colombia who know nothing about my claim and can not refer me to supervisor or...

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Website
2.3 (832 reviews)
1.5 (11 reviews)
Reviewer's quote

We immediately had several issues opening the account due to problems with the Home Depot website, which required several telephone communications to complete the card and the purchase. These problems continued to occur, preventing us from paying off the balance immediately, as had been our...

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I have been with the dryer problem since July 27 they fix the machine but the next day h it broth again the motor stop working one week after another guy came he said that need a motor .Nobody came back and call ether i still waiting for some one to resolve this matter Thank

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Exchange, Refund and Cancellation Policy
2.1 (824 reviews)
1.3 (9 reviews)
Reviewer's quote

...a total refund and do not want either one because it was disreputable. Please let me know when this has been cancelled! cherylj18@yahoo. com Cheryl Hdo not take ddart 351-563-0940..

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I was a customer for 12 years. I had a failure in my central heat and air system. The company claimed they didn't have any providers in my area, so I would have to find my own provider, pay for the repair, and then they would reimburse. It took 2 months to get the repair approved. My provider had...

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Home Depot and Totalprotect Pros and Cons

Pros
  • Location
  • Location of store
  • Product availability
  • Initial service was good
  • Difficult to imagine
Cons
  • Customer service
  • Lack of customer service
  • Unwilling to fix problem
  • Not having the problem taken care of
  • Non fulfillment of promises
  • Were rude and unwilling to help

Home Depot and Totalprotect Most Positive Reviews

Top rated reviews
5

We bought a major appliance and were told that it was in stock. It was later delivered by home depot. (Delivery...

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5

Have had them for 15 yrs and have NO complaints

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5

The lady that work at the self service on this moment at the Bird road and 112 ave miami.Florida.
Has a complete lack of...

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No votes

Home Depot and Totalprotect Most Critical Reviews

Lowest rated reviews
1

Twenty-six days ago, I traveled to the Home Depot store on Eureka Rd. in Taylor, Michigan and ordered a front storm...

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1

I would like for someone to contact i have a issue that has not been resolved please contact 601 750 2040

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1

I miscalculated when I bought over $150 in tiles (25 boxes) and didn't have use for $70 worth of leftover (11 boxes), an...

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1

Total scam! 10 days without air! No service whatsoever. Found out too late happened to my neighbor. They gave him...

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Home Depot and Totalprotect Latest Reviews

Recent published reviews
1

No communication from installation services out of Tampa, Fl. I put in 18 Simonton windows and 1 front door through Home...

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No votes

My claim was serviced 1st on 9/14/2020 by a service woman from Sears, who stated that my A/C needed only a fan for it to...

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1

I rented a scissor lift. The next morning at 7:30 they call and say my machine has been flagged because your using it on...

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No votes

I currently have a contract but misplaced my warrantee and contract information. Please send me a copy. My name is...

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Home Depot and Totalprotect Products and Services

Most reviewed product and services
  • Home Depot Customer Care (257 reviews)
  • Home Depot Delivery Service (191 reviews)
  • Home Depot Installation (169 reviews)
  • Totalprotect Home Warranty (3 reviews)
  • Totalprotect Homeowners Policy Claim (3 reviews)
  • Totalprotect Plumbing Service (1 review)