PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Home Depot and Toolbarn as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Home Depot
Toolbarn

Home Depot and Toolbarn Overview

Total reviews
2704
60
Company responses
0
0
Issues resolved
29
1

Home Depot and Toolbarn Consumer Ratings

Rank
66 out of 320 in Supermarkets and Malls category
44 out of 304 in Building Products category
Customer service
75 in category
47 in category
Product or Service Quality
71 in category
36 in category
Exchange, Refund and Cancellation Policy
50 in category
36 in category
Website
51 in category
42 in category

Home Depot and Toolbarn Rating Details

Customer service
1.5 (937 reviews)
1.2 (24 reviews)
Reviewer's quote

...Next week I'll go back to Lowes which is farther away but has had better customer service. I know with the Pandemic that these are difficult times. I work as a first responder and am VERY busy taking care of my patients...

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...When I first contacted customer service I was told order wasnt in stock and backordered and would be there onctober 13th. Today I checked tracking and nothing changed. Now Im told itll be at the warehouse by the end of the week...

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Product or Service Quality
2 (747 reviews)
1.8 (17 reviews)
Reviewer's quote

I called home depot customer service and waited on hold for 45min then pushed 1 to get a call back- being promised I wont lose my place in que by a recording. 4 hours pass and no call back (was the que that long?) So I call back and don't push 1 and wait 1 hr on hold listening to terribly looped...

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Or, maybe they just don't answer their phones because they are so bad at what they do their customer service operators have just given up and quit. Who knows? Have to hang up now and contact my credit card company, the BBB, and Nebraska state AG or consumer affairs department. I will not be treated...

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Exchange, Refund and Cancellation Policy
2.1 (727 reviews)
1.2 (9 reviews)
Reviewer's quote

...00 I am told no matter whom I speak with that I can only receive the refund via a Home Depot gift card, I am extremely upset. Why should I be forced to spend my money at their store? I am unable to receive an answer. I want my money back!..

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...I returned it for an exchange and got back the same lantern with the package stapled back together. This was done on purpose. I also bought a Milwaukee M12 drill and it came with a permanent black marker inked on it and the screws were worn and tampered...

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Website
2.4 (710 reviews)
2.5 (20 reviews)
Reviewer's quote

This information was misleading as the local website was showing now the package was on backorder until August 22nd, this shows a total disregard for the customer time and a blatant disrespect. At the time I was ordering the appliance package on April 22nd , the website was not showing that the...

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...Their website promised that it would ship in only 2-3 business days. Placed the order on Feb. 20th and received an order confirmation..

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Home Depot and Toolbarn Pros and Cons

Pros
  • Location
  • Location of store
  • Service at the store
  • Website
  • Price
  • Great price
Cons
  • Lack of customer service
  • Customer service
  • Poor customer service
  • Slow to ship
  • Customer service
  • Service

Home Depot and Toolbarn Most Positive Reviews

Top rated reviews
5

We bought a major appliance and were told that it was in stock. It was later delivered by home depot. (Delivery...

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5

Poor customer service and poor delivery time.... I order a combo drill kit and some drill bits, both showed in stock...

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5

The lady that work at the self service on this moment at the Bird road and 112 ave miami.Florida.
Has a complete lack of...

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4.5

So far this year i have ordered over 2000 dollars in makita cordless tools from toolbarn. Other than recieving one...

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Home Depot and Toolbarn Most Critical Reviews

Lowest rated reviews
1

Twenty-six days ago, I traveled to the Home Depot store on Eureka Rd. in Taylor, Michigan and ordered a front storm...

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1

I ordered three parts from Toolbarn almost a year ago. About two and a half months later I still had not received my...

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1

I miscalculated when I bought over $150 in tiles (25 boxes) and didn't have use for $70 worth of leftover (11 boxes), an...

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1

I sent an order in on line, no problem. Everything looked legitimate, they sent back a purchase receipt, all looked...

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Home Depot and Toolbarn Latest Reviews

Recent published reviews
No votes

Early in 2020 I'd received a notification that if i didn't use my Home Depot credit card by april 1,2020 my credit...

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1

TOOK MONEY IMMEDIATELY, DID NOT SHIP

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No votes

i purchased the protection plan for my samsung stove just in case i ever needed it ! sure enough i was cooking on my sto...

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1.3

I ordered a saw blade and was told after several days the blade was not available anymore. After trying for a month...

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Home Depot and Toolbarn Products and Services

Most reviewed product and services
  • Home Depot Customer Care (241 reviews)
  • Home Depot Delivery Service (174 reviews)
  • Home Depot Installation (164 reviews)
  • Toolbarn Shipping Service (18 reviews)