PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sears and Home Depot as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sears
Home Depot

Sears and Home Depot Overview

Total reviews
6423
2882
Company responses
871
0
Issues resolved
40
33

Sears and Home Depot Consumer Ratings

Rank
83 out of 332 in Supermarkets and Malls category
68 out of 332 in Supermarkets and Malls category
Customer service
87 in category
73 in category
Product or Service Quality
83 in category
70 in category
Exchange, Refund and Cancellation Policy
78 in category
52 in category
Website
75 in category
48 in category

Sears and Home Depot Rating Details

Customer service
1.2 (1906 reviews)
1.5 (1036 reviews)
Reviewer's quote

...Good customer service Sears. If you want your labor cost- take it out of the paycheck of the technician and/or repair person who didnt show up..

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...Awful customer service..

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Product or Service Quality
1.5 (1526 reviews)
2 (831 reviews)
Reviewer's quote

I do not believe that the service man actually fixed the problem but because the door is closed while the machine is supposedly working, it is difficult to determine what exactly is happening. I do know that for quite some time I was dissatisfied with its performance and thought it was the soap or...

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...deere lawn tractor on july 18th 2020 i was told to expect it on aug 3rd-aug 12th i called the customer support on monday aug 10th and spoke to a customer service guy and asked him if there was any way that it could be delivered early in the morning on the 12th because that was the date that i was given in my email from home depot ....

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Exchange, Refund and Cancellation Policy
1.3 (1480 reviews)
2.1 (797 reviews)
Reviewer's quote

...person only to tell me they are the online division and they can not help me!!!! I call the store and get a very nice person named Cody, he tells me he can refund my order but I would need to be in the store to receive the refund (I ordered online since the store is near Seattle and I refuse to go anywhere near there!) he says he will have a manager call...

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I receive a email showing order cancellation and saying items not in stock, and stating I have 2 to 3 business days before return of money on card. After notifying I am told 3 to 5 days! This is a huge problem! Not only do I have to wait for return of my customers money to card I am unable to even...

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Website
1.8 (1466 reviews)
2.4 (804 reviews)
Reviewer's quote

They make it impossible to cancel an order! I cancelled with sears by online chatting with an agent on their website, and i cancelled with the "seller" by messaging him on the website where it sends him an email. Sears told me I would get a refund, but no, they have to ask the seller to give me the...

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...I went to Home Depot website and inquired about the installation. I was contacted by Green Star Services and set an appointment. I went with this much higher cost company thinking the installation would seamless and quality...

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Sears and Home Depot Pros and Cons

Pros
  • Price
  • I will like it when they are out of business
  • Product
  • Location of store
  • Location
  • Product availability
Cons
  • Poor customer service
  • Delivery experience
  • Service
  • Customer service
  • Lack of customer service
  • Unwilling to fix problem

Sears and Home Depot Most Positive Reviews

Top rated reviews
5

I purchased model # 358341950 which is a 18" 42cc chainsaw with extra 14" bar & chain. It was $119.88 on clearance....

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5

We bought a major appliance and were told that it was in stock. It was later delivered by home depot. (Delivery...

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5

We bought a new craftsman lawn trator, this is the second season, warrenty out by one month. Uses 1/2 quart of oil...

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5

The lady that work at the self service on this moment at the Bird road and 112 ave miami.Florida.
Has a complete lack of...

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Sears and Home Depot Most Critical Reviews

Lowest rated reviews
1

My Mother had a warranty on her air conditioner, a PAID for warranty at that. She has been without a air conditioner...

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1

Twenty-six days ago, I traveled to the Home Depot store on Eureka Rd. in Taylor, Michigan and ordered a front storm...

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1

Bought tires there and cant even get car in to get tires serviced. 1 person working counter and one person working in...

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1

I miscalculated when I bought over $150 in tiles (25 boxes) and didn't have use for $70 worth of leftover (11 boxes), an...

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Sears and Home Depot Latest Reviews

Recent published reviews
1.2

My dish washer has been broken since July 26th of this year. Today is August 12th. I have tried multiple times to get in...

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1

i called the home depot to see if they had a item that was showing out of stock,,i was told they had 4,,,got there and...

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No votes

Auto battery issues I purcause a new auto battery jumper that don’t work for my parents in louisiana I live in Phoenix...

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2.4

placed three thousand dollar online order. One of the items on my receipt showed us as pick up in store. Tried to get...

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Sears and Home Depot Products and Services

Most reviewed product and services
  • Sears Repair (516 reviews)
  • Sears Delivery Service (481 reviews)
  • Sears Customer Care (470 reviews)
  • Home Depot Customer Care (250 reviews)
  • Home Depot Delivery Service (184 reviews)
  • Home Depot Installation (168 reviews)