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Sears
Home Depot

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Sears

Sears

1.9
  • 36 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 5959 TOTAL REVIEWS
Rank
66 out of 611
in Supermarkets and Malls category
Rating Details
Customer service
Product or Service Quality
Staff
Exchange, Refund and Cancellation Policy
Website
Statistics of Customer Service Calls
  • TOTAL CALLS
    367
  • SUCCESSFUL
    56%
  • AVG CALL DURATION
    04:32
  • ISSUES RESOLVED
    10%
Top Products and Services
2
503 reviews
2.1
471 reviews
2
434 reviews
Home Depot

Home Depot

2.1
  • 23 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 2408 TOTAL REVIEWS
Rank
58 out of 611
in Supermarkets and Malls category
Rating Details
Customer service
Product or Service Quality
Staff
Exchange, Refund and Cancellation Policy
Website
Statistics of Customer Service Calls
  • TOTAL CALLS
    28
  • SUCCESSFUL
    64%
  • AVG CALL DURATION
    07:17
  • ISSUES RESOLVED
    20%
Top Products and Services
2.4
204 reviews
2.1
147 reviews
2.3
143 reviews

How would you compare Sears vs Home Depot?

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JealousSnowshoe986
#1760474
Customer service
Home Depot is the better choice, their customer service is incredible ready willing and able to help. Not transferring you to several people and no one can resovle the issue.

No language barrier issue.


Product or Service Quality
The few times I have had an issue they make up for it, offer credit, easy return policy, warm and friendly. I you bought it on line you can easily return it at the store
Anonymous
#1348564

Everyone has an opinion and mine is that I should have gone to Home Depot to buy my freezer. I have seen prices of appliances at Sears continue to rise quite a bit over the past few years.

While they sell different brands, they mostly stick to the Kenmore brand. Home Depot's prices are usually more reasonable and I have never had a problem with having to return anything to them. They have been very nice at returns. Same products (minus Kenmore) but better prices and easier returns.

One more thing....Home Depot honors the veterans with a discount....Sears refuses. For many reasons, I understand why Sears is going out of business, slowly but surely.

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