PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sears and Home Depot as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sears
Home Depot

Sears and Home Depot Overview

Total reviews
6103
2488
Company responses
895
0
Issues resolved
37
27

Sears was first mentioned on PissedConsumer on Jun 20, 2007 and since then this brand received 6103 reviews. It is 3615 reviews more than Home Depot received since Jun 14, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Sears customer support team and Home Depot customer service.

Sears and Home Depot Consumer Ratings

Rank
67 out of 614 in Supermarkets and Malls category
59 out of 614 in Supermarkets and Malls category
Customer service
76 in category
63 in category
Product or Service Quality
70 in category
50 in category
Staff
68 in category
40 in category

According to consumer ratings and reviews, Home Depot ranks 8 points higher in the Supermarkets and Malls category than Sears. People gave Sears 1.2 stars for Customer service criterion in Supermarkets and Malls category and it is 34 points higher than the worst rated brand in this category. At the same time, Home Depot was rated 1.5 stars for Customer service criterion in this category and it is 47 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Home Depot has a higher rating than Sears. Regarding Staff criterion, consumers gave Sears 1.5 stars and it is 61% worse than other in category. Home Depot however was rated 1.9 stars and it is 64% greater than other in category.

Sears and Home Depot Rating Details

Customer service
1.2 (1751 reviews)
1.5 (810 reviews)
Reviewer's quote

I purchased microwave oven from sears store Stockton almost a month still not receive order for LG microwave call customer service numbers and delivery and install numbers but nothing everybody transferred me back and forth and chat too but nothing..

Jagmohan G

...Worst customer service ever and making a customer wait for install because of your mistake is ridiculous. Sad because I have been a customer for years and now I will never shop there again!!!..

Alysandra
Product or Service Quality
1.6 (1395 reviews)
2 (638 reviews)
Reviewer's quote

com November 24th and apparently it was sold by a third-party person which I had no idea about my product has not yet been sent out I do have a tracking number for the USPS office and they have not received a package yet they have received a email telling them that a package was going to be sent to...

Kyion

Patio door lock did not work from the day of installation 6 months ago. The company gives the run-around. Excuses for not replacing or fixing the lock. They don't get back to you when the say. You got to keep following up and still get run around. The door locking system does not work. Sometimes it...

Iwao
Staff
1.5 (1377 reviews)
1.9 (669 reviews)
Reviewer's quote

...Untrained staff and IT personnel. Not to mention fraudulent delivery team that said a replacement was delivered to me today when nothing was delivered. I won't only avoid this company, I'll tell whoever cares to listen...

Okey O

...It seems like the training your staff recieve is just come up with an excuse. Which of course tells me that Home Depot doesnt care about the consumer. There bottom line is we only care about how much money the corporation makes...

John

Sears and Home Depot Pros and Cons

Pros
  • Price
  • I will like it when they are out of business
  • Product
  • Location of store
  • Location
  • Service at the store
Cons
  • Poor customer service
  • Delivery experience
  • Customer service
  • Lack of customer service
  • Customer service
  • Unwilling to fix problem

Sears and Home Depot Most Positive Reviews

Top rated reviews
5

I purchased model # 358341950 which is a 18" 42cc chainsaw with extra 14" bar & chain. It was $119.88 on clearance....

5

We bought a major appliance and were told that it was in stock. It was later delivered by home depot. (Delivery...

Sears and Home Depot Most Critical Reviews

Lowest rated reviews
1

My Mother had a warranty on her air conditioner, a PAID for warranty at that. She has been without a air conditioner...

1

Twenty-six days ago, I traveled to the Home Depot store on Eureka Rd. in Taylor, Michigan and ordered a front storm...

Sears and Home Depot Latest Reviews

Recent published reviews

Replace my order from November 24 which I never received

Read all 6103 reviews
1.1

Immediately filed rebate for $200 (John Deere fathers day promo), it is now almost 6 months. tried chat which is NEVER...

Read all 2488 reviews

Sears and Home Depot Products and Services

Most reviewed product and services
  • Sears Repair (505 reviews)
  • Sears Delivery Service (477 reviews)
  • Sears Customer Care (449 reviews)
  • Home Depot Customer Care (208 reviews)
  • Home Depot Delivery Service (154 reviews)
  • Home Depot Installation (146 reviews)