PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sears and Home Depot as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sears
1.7
Sears
Home Depot

Sears and Home Depot Overview

Total reviews 7579 3782
Company responses 844 0
Issues resolved 56 48

Sears and Home Depot Consumer Ratings

Rank
192 out of 533 in Supermarkets and Malls category
125 out of 533 in Supermarkets and Malls category
Customer service
177 in category
141 in category
Product or Service Quality
171 in category
140 in category
Exchange, Refund and Cancellation Policy
176 in category
120 in category
Website
170 in category
103 in category

Sears and Home Depot Rating Details

Customer service
1.2
(2419 reviews)
1.5
(1491 reviews)
Reviewer's quote

...This is the worst customer service ever!..

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...So I call customer service she says it'll be the Friday 23rd. Well it's Friday 23 no dam shelf! I wonder if Lowe's would lie to me like Home Depot is doing! The shelf is coming out of Ga I'm in NC. Are they another GA on the other side of the world I'm unaware of??..

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Product or Service Quality
1.5
(1947 reviews)
1.9
(1211 reviews)
Reviewer's quote

I called sears and reported this and they scheduled a service visit two days later. We stayed home all day and I received a text stating that the were hear with a picture of our house from summer time with flowers in full bloom obviously not a real visit as this is still March. Also I have a door...

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...I included installation and haul away of the old washer service. When the washer was delivered, the delivery service would not install it because the old washer was on a pedestal. The delivery service driver contacted someone who stated putting it on the old pedestal created a liability issue...

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Exchange, Refund and Cancellation Policy
1.3
(1888 reviews)
2.1
(1162 reviews)
Reviewer's quote

...)and that's it they have my money I have no parts can't contact them its all AI automated *** no parts no refund, signed, Bent Over. Your contact #didn't go through..

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...He assured me the order would be picked up that day, and my refund processed that day I was shocked it went so easy. After a few days of no refund processed, and materials still sprawled out all over the sidewalk, and completely covering the ADA access ramp to the strip mall...

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Website
1.7
(1865 reviews)
2.3
(1154 reviews)
Reviewer's quote

...on website regular price over $230 and selling price was$132 so nicely i been ripped off. please work out with my issues otherwise i will take appropriate legal action and i mean it..

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...The reason for the email is that I tried contacting the store by phone as instructed on your website. Between yesterday and today I called a total of 6 times. One time I stayed on for 10 minutes while the other 5 times I hung up after 2 minutes...

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Sears and Home Depot Pros and Cons

Pros
  • Price
  • I will like it when they are out of business
  • Back when they knew how to take care of their customers
  • Location
  • Location of store
  • Product availability
Cons
  • Poor customer service
  • Delivery experience
  • Service
  • Customer service
  • Lack of customer service
  • No customer service

Sears and Home Depot Most Positive Reviews

Top rated reviews
5

Dear Review #141****:
With the filing of bankruptcy for Sears, the cleanup process is lengthy and has brought about signi...

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5

All of a sudden Home Depot denied my return. I was treated like a criminal. We have built several houses and spend...

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5

went to sears toda to buy just two pants thats it.
i was stuck at register for half a freakin hour cus the check out p...

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5

The lady that work at the self service on this moment at the Bird road and 112 ave miami.Florida.
Has a complete lack of...

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Sears and Home Depot Most Critical Reviews

Lowest rated reviews
1

Bought string weed whacker which did not work. Spent a lot of time on phone with no help. Told to take to outside...

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1

I bought a special order sliding door on Sept 18th. I got a call from the installer 2 days later to have my house...

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1

So many people on this page with almost the same exact story. Fridge dying with year or 2. Compressor. Sears not making...

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1

I miscalculated when I bought over $150 in tiles (25 boxes) and didn't have use for $70 worth of leftover (11 boxes), an...

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Sears and Home Depot Latest Reviews

Recent published reviews
No votes

My washer started leaking water at the end of January this year and to date still hasn't been repaired even though 2 or...

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2.5

I purchased a new LG clothes washer from The Home Depot. I included installation and haul away of the old washer service...

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No votes

I needed to speak to a person about my washing machine and I cannot talk to a person only a recording. I have called...

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No votes

To whom it may concern. My 82 year old mom on a budget had to buy a range. She came to your store. After not letting us...

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