PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sears and Home Depot as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sears
Home Depot

Sears and Home Depot Overview

Total reviews 6504 2978
Company responses 870 0
Issues resolved 42 35

Sears and Home Depot Consumer Ratings

Rank
85 out of 344 in Supermarkets and Malls category
72 out of 344 in Supermarkets and Malls category
Customer service
84 in category
67 in category
Product or Service Quality
80 in category
66 in category
Exchange, Refund and Cancellation Policy
77 in category
51 in category
Website
75 in category
50 in category

Sears and Home Depot Rating Details

Customer service
1.2 (1950 reviews)
1.5 (1089 reviews)
Reviewer's quote

...Customer Service sucks! They dont know what real Customer Service is! I need a Refrigerator that works! Bottom line. Waiting for repair isnt cutting it. Each day costs me more money in food I have to throw away..

Read full review

...Terrible customer service. Employee #zna123o..

Read full review
Product or Service Quality
1.5 (1566 reviews)
2 (883 reviews)
Reviewer's quote

I have already dealt with them on several occasions because their service was very bad, they sent my order to the wrong address then I couldn’t track it. They were not responding to my emails at first then sears customer service had to contact them. They were very unprofessional when I had several...

Read full review

Finally one say's can I help you and I said yes we would like to pay for our stuff and she said or I can help you but this is usually for customer service /returns and I asked THEN PLEASE EXPLAIN TO ME WHY THE ENTER ONLY SIGN IS THERE AND THATS WHAT WE GO no reply. Your management needs to be fired...

Read full review
Exchange, Refund and Cancellation Policy
1.3 (1514 reviews)
2.1 (835 reviews)
Reviewer's quote

com cause good luck if you want to exchange it or If you need assistance for something you purchased at Sears, call 855-7OO-O571 That is an executive dept. can help you more than anyone else. Don't call the regular service or delivery dept unless you want to talk to someone in Guatemala or the...

Read full review

I explained then that I wanted a refund for the delivery fee, and for the broken and damaged parts, and that I would go to another store to get what I need. She said she could not do that, she would have to connect me to the manager. The manager said that he would refund my money only after they...

Read full review
Website
1.8 (1501 reviews)
2.4 (846 reviews)
Reviewer's quote

...She assessed a website that was available to her and found that the authorization for the replacement unit was pending. Two days later, I called her and she confirmed the authorization had gone through. However nobody at the Benefits Department ever called me to let me know...

Read full review

...I did not buy the containers as I have my own but they do give you the ratios to use on the website for mixing them. They are free so I will use them until I run out but I will not purchase anymore of them. This system is probably as good as any so I cannot say I am unhappy with it, yet...

Read full review

Sears and Home Depot Pros and Cons

Pros
  • Price
  • I will like it when they are out of business
  • Product
  • Location
  • Location of store
  • Product availability
Cons
  • Poor customer service
  • Delivery experience
  • Service
  • Customer service
  • Lack of customer service
  • Delivery

Sears and Home Depot Most Positive Reviews

Top rated reviews
5

I purchased model # 35834**** which is a 18" 42cc chainsaw with extra 14" bar & chain. It was $119.88 on clearance....

Read full review
5

We bought a major appliance and were told that it was in stock. It was later delivered by home depot. (Delivery...

Read full review
5

We bought a new craftsman lawn trator, this is the second season, warrenty out by one month. Uses 1/2 quart of oil...

Read full review
5

The lady that work at the self service on this moment at the Bird road and 112 ave miami.Florida.
Has a complete lack of...

Read full review

Sears and Home Depot Most Critical Reviews

Lowest rated reviews
1

My Mother had a warranty on her air conditioner, a PAID for warranty at that. She has been without a air conditioner...

Read full review
1

Twenty-six days ago, I traveled to the Home Depot store on Eureka Rd. in Taylor, Michigan and ordered a front storm...

Read full review
1

Bought tires there and cant even get car in to get tires serviced. 1 person working counter and one person working in...

Read full review
1

I miscalculated when I bought over $150 in tiles (25 boxes) and didn't have use for $70 worth of leftover (11 boxes), an...

Read full review

Sears and Home Depot Latest Reviews

Recent published reviews
No votes

Unable to receive help to get refund for Kenmore freezer

Read full review
2.2

I ordered my washing machine on September 22 with a delivery date of the October 1. The whole reason I ordered from...

Read full review
No votes

My Kenmore freezer could not be fixed. the technician told me to call PA for replacement or refund I have called this...

Read full review
2.2

The employee was so damn rude ...I couldnt even ask my question without him cutting me off and not listening to my...

Read full review

Sears and Home Depot Products and Services

Most reviewed product and services
  • Sears Repair (518 reviews)
  • Sears Delivery Service (480 reviews)
  • Sears Manager (208 reviews)
  • Home Depot Delivery Service (191 reviews)
  • Home Depot Installation (172 reviews)
  • Home Depot Rebate (149 reviews)