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Home Depot

Supermarkets and Malls
  • 13 ISSUES RESOLVED
  • 1798 TOTAL REVIEWS
  • $1.9M CLAIMED LOSSES
  • $3.2K AVERAGE LOSS
2.2
Customer service
Exchange, Refund and Cancellation Policy
Staff
Website
Diversity of Products or Services
  • Location of store 10
  • Product availability 6
  • Service at the store 5
  • Product selection 5
  • It was easy to initially purchase 4

Customers don't like

  • Lack of customer service28
  • Customer service6
  • Unwilling to fix problem5
  • Unwilling to fix problems4
  • Not as advertised4
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Sears

Supermarkets and Malls
  • 19 ISSUES RESOLVED
  • 4728 TOTAL REVIEWS
  • $2.3M CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
2.0
Customer service
Exchange, Refund and Cancellation Policy
Staff
Website
Diversity of Products or Services
  • Price 19
  • I will like it when they are out of business 10
  • Product 9
  • Nightmare 5
  • Convenience of online ordering 5

Customers don't like

  • Poor customer service68
  • Delivery experience27
  • Service17
  • Home delivery17
  • Whole process8
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
#1348564

Everyone has an opinion and mine is that I should have gone to Home Depot to buy my freezer.I have seen prices of appliances at Sears continue to rise quite a bit over the past few years.

While they sell different brands, they mostly stick to the Kenmore brand. Home Depot's prices are usually more reasonable and I have never had a problem with having to return anything to them. They have been very nice at returns. Same products (minus Kenmore) but better prices and easier returns.

One more thing....Home Depot honors the veterans with a discount....Sears refuses.For many reasons, I understand why Sears is going out of business, slowly but surely.