PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Home Depot and Sears as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sears
1.8
Home Depot
Sears

Home Depot and Sears Overview

Total reviews 3169 6712
Company responses 0 870
Issues resolved 41 43

Home Depot and Sears Consumer Ratings

Rank
77 out of 358 in Supermarkets and Malls category
106 out of 358 in Supermarkets and Malls category
Customer service
77 in category
93 in category
Product or Service Quality
74 in category
90 in category
Website
56 in category
85 in category
Exchange, Refund and Cancellation Policy
60 in category
93 in category

Home Depot and Sears Rating Details

Customer service
1.5 (1185 reviews)
1.2 (2047 reviews)
Reviewer's quote

Customer Service staff called to schedule an appt on 4/26 , installer never showed up , I called , staff said oh it is not for today it is for next week 5/3. I patiently waited . Boom May 3 came no installer came again when I called the Manager Cameron he said oh there was a confusion this morning...

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...Customer service was very helpful. No complaints..

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Product or Service Quality
1.9 (960 reviews)
1.5 (1645 reviews)
Reviewer's quote

...You cannot even get customer service to speak with you by phone. I would definitely not recommend their stores to anyone and from now on LOWES has my business as they are customer friendly and staff are well-trained..

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Trying to get service under protection plan, what a waste of time. By the time service did not do full service on both items washer/dryer a waste of time. Will work with locally owned business only..

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Website
2.4 (921 reviews)
1.8 (1572 reviews)
Reviewer's quote

...Only to discover that the Website had updated, and was now displaying the delivery date as the 25th once again. My order was apparently not delivered to the store. I searched everywhere on their website for an email, I could send the pictures I had taken of the dates...

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...However, when I clicked on the add and was taken to your website, m. sears. com, the item was listed for a different and higher price...

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Exchange, Refund and Cancellation Policy
2.1 (911 reviews)
1.3 (1591 reviews)
Reviewer's quote

...The problem arose when we stood in the rain waiting for somebody to come exchange the tank. 5 minutes turned into ten then fifteen with no employee coming out to help. I even went back to the cashier who callled twice to have somebody come unlock LP box so we could get a refill...

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...They refuse to refund my money, give any discount or even try to make this right. They offered to fire the technician and thats all. This company is the worst and I will never buy from Sears or anything Sears has something to do with...

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Home Depot and Sears Pros and Cons

Pros
  • Location
  • Location of store
  • Product availability
  • Price
  • I will like it when they are out of business
  • Product
Cons
  • Customer service
  • Lack of customer service
  • Unwilling to fix problem
  • Poor customer service
  • Delivery experience
  • Service

Home Depot and Sears Most Positive Reviews

Top rated reviews
5

We bought a major appliance and were told that it was in stock. It was later delivered by home depot. (Delivery...

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5

I purchased model # 35834**** which is a 18" 42cc chainsaw with extra 14" bar & chain. It was $119.88 on clearance....

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5

The lady that work at the self service on this moment at the Bird road and 112 ave miami.Florida.
Has a complete lack of...

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5

We bought a new craftsman lawn trator, this is the second season, warrenty out by one month. Uses 1/2 quart of oil...

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Home Depot and Sears Most Critical Reviews

Lowest rated reviews
1

Twenty-six days ago, I traveled to the Home Depot store on Eureka Rd. in Taylor, Michigan and ordered a front storm...

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1

My Mother had a warranty on her air conditioner, a PAID for warranty at that. She has been without a air conditioner...

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1

I miscalculated when I bought over $150 in tiles (25 boxes) and didn't have use for $70 worth of leftover (11 boxes), an...

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1

Bought tires there and cant even get car in to get tires serviced. 1 person working counter and one person working in...

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Home Depot and Sears Latest Reviews

Recent published reviews
No votes

I bid a job with a price you had on a shed! Now I go to purchase the shed a few days later and you raised the price...

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1

I had purchased a trimmer a couple of years ago. it wasn't used much, just on grass occasionally. The orange...

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No votes

Home Depot does a poor job of keeping customers alerted as to when products come off the shelves in their stores. I've...

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2.8

This didn't work, but messaging them on FB did. They emailed me back today at my old email address and said they...

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