PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Home Depot and Sears as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Home Depot
Sears

Home Depot and Sears Overview

Total reviews 3013 6548
Company responses 0 870
Issues resolved 37 42

Home Depot and Sears Consumer Ratings

Rank
76 out of 349 in Supermarkets and Malls category
89 out of 349 in Supermarkets and Malls category
Customer service
72 in category
92 in category
Product or Service Quality
73 in category
89 in category
Website
57 in category
85 in category
Exchange, Refund and Cancellation Policy
56 in category
87 in category

Home Depot and Sears Rating Details

Customer service
1.5 (1109 reviews)
1.2 (1964 reviews)
Reviewer's quote

...I was furious! Why not have good customer service have him come straight to the door. Like I said "THERE WAS NO ONE IN LINE". This was degrading, unprofessional with no empathy...

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I bought a kennamore Sears elite washer and dryer in March 2020, I am very very disappointed in their services, customer service stinks, I have had a technician scheduled to come out twice in three weeks, for some reason I cant explain they have canceled on me and I cant seem to get in touch with...

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Product or Service Quality
2 (897 reviews)
1.5 (1580 reviews)
Reviewer's quote

...I wont recommend a Ryobi product. The pull cord housing breaking in to two pieces on third time use tells me this 4 cylinder weed eater is built cheap. I wont do business at Home Depot again and will tell everyone I know what happened to me!..

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Sears - has terrible customer service, in fact there is No Customer Service. Spent over $1600 on new washer/dryer - cannot get proper installation and/or resolution via escalation or online/telephone complaints. This company has disintegrated into a low performer with terrible to non-existent...

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Website
2.4 (862 reviews)
1.8 (1510 reviews)
Reviewer's quote

...Their website was the final straw. Screw you Home Depot executives!..

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...She assessed a website that was available to her and found that the authorization for the replacement unit was pending. Two days later, I called her and she confirmed the authorization had gone through. However nobody at the Benefits Department ever called me to let me know...

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Exchange, Refund and Cancellation Policy
2.1 (852 reviews)
1.3 (1522 reviews)
Reviewer's quote

Cooperate than told me to go to the store and I would get a full refund and the credit back on my card so I could get it somewhere else. Went to the store and recieved most of my refund. Was not the full amount and they refused to give me the credit and said the manager was on vacation so nothing...

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Thanks to 6ABC consumer complaints I have received a full refund..

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Home Depot and Sears Pros and Cons

Pros
  • Location
  • Location of store
  • Product availability
  • Price
  • I will like it when they are out of business
  • Product
Cons
  • Customer service
  • Lack of customer service
  • Delivery
  • Poor customer service
  • Delivery experience
  • Service

Home Depot and Sears Most Positive Reviews

Top rated reviews
5

We bought a major appliance and were told that it was in stock. It was later delivered by home depot. (Delivery...

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5

I purchased model # 35834**** which is a 18" 42cc chainsaw with extra 14" bar & chain. It was $119.88 on clearance....

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5

The lady that work at the self service on this moment at the Bird road and 112 ave miami.Florida.
Has a complete lack of...

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5

We bought a new craftsman lawn trator, this is the second season, warrenty out by one month. Uses 1/2 quart of oil...

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Home Depot and Sears Most Critical Reviews

Lowest rated reviews
1

Twenty-six days ago, I traveled to the Home Depot store on Eureka Rd. in Taylor, Michigan and ordered a front storm...

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1

My Mother had a warranty on her air conditioner, a PAID for warranty at that. She has been without a air conditioner...

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1

I miscalculated when I bought over $150 in tiles (25 boxes) and didn't have use for $70 worth of leftover (11 boxes), an...

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1

Bought tires there and cant even get car in to get tires serviced. 1 person working counter and one person working in...

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Home Depot and Sears Latest Reviews

Recent published reviews
1

Citibank that writes home depots credit They are *** thieves

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1

Was referred to a computer specialist who in turn ask for a credit card information with a charge fee.
I did not give the...

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1

I ordered a tablesaw from home depot I was giving a window of dates That it might arrive. I never received any...

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No votes

I have a gift card balance on my Sears card, but when I try to redeem it, it says the balance is zero.

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Home Depot and Sears Products and Services

Most reviewed product and services
  • Home Depot Delivery Service (191 reviews)
  • Home Depot Installation (174 reviews)
  • Home Depot Rebate (149 reviews)
  • Sears Repair (521 reviews)
  • Sears Delivery Service (481 reviews)
  • Sears Manager (208 reviews)