PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Home Depot and Sears as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Home Depot
Sears

Home Depot and Sears Overview

Total reviews
2481
6095
Company responses
0
895
Issues resolved
27
38

Sears was first mentioned on PissedConsumer on Jun 20, 2007 and since then this brand received 6095 reviews. It is 3614 reviews more than Home Depot received since Jun 14, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Home Depot customer support team and Sears customer service.

Home Depot and Sears Consumer Ratings

Rank
59 out of 614 in Supermarkets and Malls category
67 out of 614 in Supermarkets and Malls category
Customer service
61 in category
75 in category
Staff
40 in category
67 in category
Product or Service Quality
49 in category
69 in category

According to consumer ratings and reviews, Home Depot ranks 8 points higher in the Supermarkets and Malls category than Sears. People gave Home Depot 1.5 stars for Customer service criterion in Supermarkets and Malls category and it is 48 points higher than the worst rated brand in this category. At the same time, Sears was rated 1.2 stars for Customer service criterion in this category and it is 34 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Home Depot has a higher rating than Sears. Regarding Product or Service Quality criterion, consumers gave Home Depot 2 stars and it is 55% greater than other in category. Sears however was rated 1.6 stars and it is 62% worse than other in category.

Home Depot and Sears Rating Details

Customer service
1.5 (805 reviews)
1.2 (1749 reviews)
Reviewer's quote

...I was a Home Depot customer...

Aneesh

bottom was off it i used the chat with customer service and she sent me a return label to send back damaged one I thought they would just send me another to replace but NO you have to get a refund of money which takes 5 to 10 days to get back and order a new one and pay again I am on a budget so if...

Vanice
Staff
1.9 (665 reviews)
1.5 (1377 reviews)
Reviewer's quote

...It seems like the training your staff recieve is just come up with an excuse. Which of course tells me that Home Depot doesnt care about the consumer. There bottom line is we only care about how much money the corporation makes...

John

...Untrained staff and IT personnel. Not to mention fraudulent delivery team that said a replacement was delivered to me today when nothing was delivered. I won't only avoid this company, I'll tell whoever cares to listen...

Okey O
Product or Service Quality
2 (633 reviews)
1.6 (1393 reviews)
Reviewer's quote

Patio door lock did not work from the day of installation 6 months ago. The company gives the run-around. Excuses for not replacing or fixing the lock. They don't get back to you when the say. You got to keep following up and still get run around. The door locking system does not work. Sometimes it...

Iwao

I was in key west for vacation I was a little depress walking in the an asking for help didn't quite get the young ladies name but she had long blonde hair and walking like she was an important so I believe it was the back of the store and ask the young lady who had name tag her name was Grace she...

Fran W

Home Depot and Sears Pros and Cons

Pros
  • Location of store
  • Location
  • Service at the store
  • Price
  • I will like it when they are out of business
  • Product
Cons
  • Lack of customer service
  • Customer service
  • Unwilling to fix problem
  • Poor customer service
  • Delivery experience
  • Customer service

Home Depot and Sears Most Positive Reviews

Top rated reviews
5

We bought a major appliance and were told that it was in stock. It was later delivered by home depot. (Delivery...

5

I purchased model # 358341950 which is a 18" 42cc chainsaw with extra 14" bar & chain. It was $119.88 on clearance....

Home Depot and Sears Most Critical Reviews

Lowest rated reviews
1

Twenty-six days ago, I traveled to the Home Depot store on Eureka Rd. in Taylor, Michigan and ordered a front storm...

1

My Mother had a warranty on her air conditioner, a PAID for warranty at that. She has been without a air conditioner...

Home Depot and Sears Latest Reviews

Recent published reviews

I missed my delivery by 5 minutes and frustrated with the company delivering it
I want to pick up my appliances at your G...

Read all 2481 reviews
1.3

I bought an Kenmore elite Refrigerator from them in 2016 and have had nothing but trouble out of this refrigerator from...

Read all 6095 reviews

Home Depot and Sears Products and Services

Most reviewed product and services
  • Home Depot Customer Care (208 reviews)
  • Home Depot Delivery Service (154 reviews)
  • Home Depot Installation (146 reviews)
  • Sears Repair (505 reviews)
  • Sears Delivery Service (475 reviews)
  • Sears Customer Care (449 reviews)