Home Depot vs Sears
PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Home Depot and Sears as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Home Depot and Sears Overview
Sears was first mentioned on PissedConsumer on Jun 20, 2007 and since then this brand received 6179 reviews. It is 3644 reviews more than Home Depot received since Jun 14, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Home Depot customer support team and Sears customer service.
Home Depot and Sears Consumer Ratings
According to consumer ratings and reviews, Home Depot ranks 7 points higher in the Supermarkets and Malls category than Sears. People gave Home Depot 1.5 stars for Customer service criterion in Supermarkets and Malls category and it is 50 points higher than the worst rated brand in this category. At the same time, Sears was rated 1.2 stars for Customer service criterion in this category and it is 37 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Home Depot has a higher rating than Sears. Regarding Product or Service Quality criterion, consumers gave Home Depot 2 stars and it is 51% worse than other in category. Sears however was rated 1.6 stars and it is 63% worse than other in category.
Home Depot and Sears Rating Details
Home Depot and Sears Pros and Cons
- Location of store
- Location
- Service at the store
- Price
- I will like it when they are out of business
- Product
- Lack of customer service
- Customer service
- Unwilling to fix problem
- Poor customer service
- Delivery experience
- Customer service
Home Depot and Sears Most Positive Reviews
Home Depot and Sears Most Critical Reviews
Home Depot and Sears Latest Reviews
Home Depot and Sears Products and Services
- Home Depot Customer Care (213 reviews)
- Home Depot Delivery Service (158 reviews)
- Home Depot Installation (147 reviews)
- Sears Repair (507 reviews)
- Sears Delivery Service (478 reviews)
- Sears Customer Care (463 reviews)
How would you compare Home Depot vs Sears?
Home Depot has better telephone customer service
Product or Service Quality
Sears has better appliance delivery crews
Home Depot is the better choice, their customer service is incredible ready willing and able to help. Not transferring you to several people and no one can resovle the issue.
No language barrier issue.
Product or Service Quality
The few times I have had an issue they make up for it, offer credit, easy return policy, warm and friendly. I you bought it on line you can easily return it at the store
Everyone has an opinion and mine is that I should have gone to Home Depot to buy my freezer. I have seen prices of appliances at Sears continue to rise quite a bit over the past few years.
While they sell different brands, they mostly stick to the Kenmore brand. Home Depot's prices are usually more reasonable and I have never had a problem with having to return anything to them. They have been very nice at returns. Same products (minus Kenmore) but better prices and easier returns.
One more thing....Home Depot honors the veterans with a discount....Sears refuses. For many reasons, I understand why Sears is going out of business, slowly but surely.