PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Home Depot and Sears as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Home Depot
Sears

Home Depot and Sears Overview

Total reviews
2867
6406
Company responses
0
871
Issues resolved
31
40

Home Depot and Sears Consumer Ratings

Rank
68 out of 333 in Supermarkets and Malls category
83 out of 333 in Supermarkets and Malls category
Customer service
71 in category
85 in category
Product or Service Quality
66 in category
79 in category
Website
46 in category
73 in category
Exchange, Refund and Cancellation Policy
51 in category
76 in category

Home Depot and Sears Rating Details

Customer service
1.5 (1023 reviews)
1.2 (1899 reviews)
Reviewer's quote

I've been a Home Depot customer for over 30 years now and reluctantly have kind of accepted the overall poor customer service and the sloppy, disorganized nature of the store and product layout - UNTIL NOW. Yesterday, I only needed to purchase 2 items from Home Depot: - (1) 3/4" water hose - (1)...

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...Good customer service Sears. If you want your labor cost- take it out of the paycheck of the technician and/or repair person who didnt show up..

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Product or Service Quality
2 (821 reviews)
1.5 (1519 reviews)
Reviewer's quote

Immediately following the service technician putting our dryer back together, he did no further testing on the unit and left. I immediately contacted the Manager at the Parker Home Depot and advised them of this information. The Manager said they would not replace the dryer and said it was an issue...

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...Look I work in customer service. In fact my husbands runs an appliance repair business. We would never treat our customers this horribly..

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Website
2.4 (791 reviews)
1.8 (1462 reviews)
Reviewer's quote

...I went to Home Depot website and inquired about the installation. I was contacted by Green Star Services and set an appointment. I went with this much higher cost company thinking the installation would seamless and quality...

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They make it impossible to cancel an order! I cancelled with sears by online chatting with an agent on their website, and i cancelled with the "seller" by messaging him on the website where it sends him an email. Sears told me I would get a refund, but no, they have to ask the seller to give me the...

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Exchange, Refund and Cancellation Policy
2.1 (788 reviews)
1.3 (1476 reviews)
Reviewer's quote

I receive a email showing order cancellation and saying items not in stock, and stating I have 2 to 3 business days before return of money on card. After notifying I am told 3 to 5 days! This is a huge problem! Not only do I have to wait for return of my customers money to card I am unable to even...

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I never received thses two products and want a refund! (1) Samsung RF265BEAESG/AA 24 cu. ft. 3 -Door French Door Refrig Size: 36...

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Home Depot and Sears Pros and Cons

Pros
  • Location of store
  • Location
  • Product availability
  • Price
  • I will like it when they are out of business
  • Product
Cons
  • Customer service
  • Lack of customer service
  • Unwilling to fix problem
  • Poor customer service
  • Delivery experience
  • Service

Home Depot and Sears Most Positive Reviews

Top rated reviews
5

We bought a major appliance and were told that it was in stock. It was later delivered by home depot. (Delivery...

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5

I purchased model # 358341950 which is a 18" 42cc chainsaw with extra 14" bar & chain. It was $119.88 on clearance....

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5

The lady that work at the self service on this moment at the Bird road and 112 ave miami.Florida.
Has a complete lack of...

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5

We bought a new craftsman lawn trator, this is the second season, warrenty out by one month. Uses 1/2 quart of oil...

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Home Depot and Sears Most Critical Reviews

Lowest rated reviews
1

Twenty-six days ago, I traveled to the Home Depot store on Eureka Rd. in Taylor, Michigan and ordered a front storm...

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1

My Mother had a warranty on her air conditioner, a PAID for warranty at that. She has been without a air conditioner...

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1

I miscalculated when I bought over $150 in tiles (25 boxes) and didn't have use for $70 worth of leftover (11 boxes), an...

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1

Bought tires there and cant even get car in to get tires serviced. 1 person working counter and one person working in...

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Home Depot and Sears Latest Reviews

Recent published reviews
No votes

I requested the Home Depot deliver to the entranceway of my house I paid extra for them to put it in the entranceway of...

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1

My delivery is suppose to be today but last night I did not get a call stating what time they are to be here.

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No votes

called for one week and still unable to get warranty work done as none of the servicing providers would return any...

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1

I have a Kenmore elite refrigerator I have a new compressor that needs to be installed.Sears said They could get...

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Home Depot and Sears Products and Services

Most reviewed product and services
  • Home Depot Customer Care (251 reviews)
  • Home Depot Delivery Service (181 reviews)
  • Home Depot Installation (168 reviews)
  • Sears Repair (516 reviews)
  • Sears Delivery Service (481 reviews)
  • Sears Customer Care (470 reviews)