PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Home Depot and Sears as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Home Depot
Sears

Home Depot and Sears Overview

Total reviews
2535
6179
Company responses
0
894
Issues resolved
28
39

Sears was first mentioned on PissedConsumer on Jun 20, 2007 and since then this brand received 6179 reviews. It is 3644 reviews more than Home Depot received since Jun 14, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Home Depot customer support team and Sears customer service.

Home Depot and Sears Consumer Ratings

Rank
59 out of 482 in Supermarkets and Malls category
66 out of 482 in Supermarkets and Malls category
Customer service
62 in category
75 in category
Staff
40 in category
67 in category
Product or Service Quality
58 in category
71 in category

According to consumer ratings and reviews, Home Depot ranks 7 points higher in the Supermarkets and Malls category than Sears. People gave Home Depot 1.5 stars for Customer service criterion in Supermarkets and Malls category and it is 50 points higher than the worst rated brand in this category. At the same time, Sears was rated 1.2 stars for Customer service criterion in this category and it is 37 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Home Depot has a higher rating than Sears. Regarding Product or Service Quality criterion, consumers gave Home Depot 2 stars and it is 51% worse than other in category. Sears however was rated 1.6 stars and it is 63% worse than other in category.

Home Depot and Sears Rating Details

Customer service
1.5 (840 reviews)
1.2 (1788 reviews)
Reviewer's quote

...In any case-don't buy from Home Depot-customer service for them is history. Paying customers deserve much better-you can bet if you owe them money they will figure out how to use a mailbox..

lestrunak@yahoo.com

We received great customer service from the salesperson Henry and he provided us the delivery date for our order. Once we left the store to wait on our refrigerator delivery for that Monday the great customer service ended. I received a text letting me know Sears will deliver our order within a 2...

Latangya C
Staff
1.9 (694 reviews)
1.5 (1410 reviews)
Reviewer's quote

Because the carpet sales staff assured me several times that home depot have the11% rebate, I chose to buy their carpet and pads. Several times they told me it all qualified, one even did the math to shore i would get back over$200 on an $1850 order. After waiting over 3 months i finally get a...

PissedConsumer1767378

...Untrained staff and IT personnel. Not to mention fraudulent delivery team that said a replacement was delivered to me today when nothing was delivered. I won't only avoid this company, I'll tell whoever cares to listen...

Okey O
Product or Service Quality
2 (665 reviews)
1.6 (1426 reviews)
Reviewer's quote

...So I come back to gey my refund and a few more things and now they are telling me I at the customer service desk that they will have to refund the whole order for me to get my ten percent. I should have done it but ny then I was over the whole thing. Long story short...

PissedConsumer1765423

I had service appointment on 1/20 for my dryer ETA 1-5 Never showed up neither called. I called twice to find out what was going on and the first time I was told that the time frame was moved back. two hours went by I called again I was advised the tech was not coming...

Kimberly P

Home Depot and Sears Pros and Cons

Pros
  • Location of store
  • Location
  • Service at the store
  • Price
  • I will like it when they are out of business
  • Product
Cons
  • Lack of customer service
  • Customer service
  • Unwilling to fix problem
  • Poor customer service
  • Delivery experience
  • Customer service

Home Depot and Sears Most Positive Reviews

Top rated reviews
5

We bought a major appliance and were told that it was in stock. It was later delivered by home depot. (Delivery...

5

I purchased model # 358341950 which is a 18" 42cc chainsaw with extra 14" bar & chain. It was $119.88 on clearance....

Home Depot and Sears Most Critical Reviews

Lowest rated reviews
1

Twenty-six days ago, I traveled to the Home Depot store on Eureka Rd. in Taylor, Michigan and ordered a front storm...

1

My Mother had a warranty on her air conditioner, a PAID for warranty at that. She has been without a air conditioner...

Home Depot and Sears Latest Reviews

Recent published reviews
1

I ordered new appliances on Black Friday. Original delivery date was moved. The new delivery date came and I was called...

Read all 2535 reviews
1

I had service appointment on 1/20 for my dryer ETA 1-5 Never showed up neither called. I called twice to find out what...

Read all 6179 reviews

Home Depot and Sears Products and Services

Most reviewed product and services
  • Home Depot Customer Care (213 reviews)
  • Home Depot Delivery Service (158 reviews)
  • Home Depot Installation (147 reviews)
  • Sears Repair (507 reviews)
  • Sears Delivery Service (478 reviews)
  • Sears Customer Care (463 reviews)