Home Depot vs Sears
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Customers like
- Location of store 10
- Product availability 6
- Service at the store 5
- Product selection 5
- Friendly personnel 5
Customers don't like
- Lack of customer service28
- Unwilling to fix problem6
- Customer service6
- Not as advertised4
- Company response4
Products by Home Depot
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Customers like
- Price 19
- I will like it when they are out of business 10
- Product 9
- Nightmare 5
- Convenience of online ordering 5
Customers don't like
- Poor customer service72
- Delivery experience27
- Service17
- Home delivery17
- Whole process8
Products by Sears
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Discussion
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Everyone has an opinion and mine is that I should have gone to Home Depot to buy my freezer.I have seen prices of appliances at Sears continue to rise quite a bit over the past few years.
While they sell different brands, they mostly stick to the Kenmore brand. Home Depot's prices are usually more reasonable and I have never had a problem with having to return anything to them. They have been very nice at returns. Same products (minus Kenmore) but better prices and easier returns.
One more thing....Home Depot honors the veterans with a discount....Sears refuses.For many reasons, I understand why Sears is going out of business, slowly but surely.