PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sears Parts Direct and Home Depot as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sears Parts Direct
Home Depot

Sears Parts Direct and Home Depot Overview

Total reviews
353
2481
Company responses
0
0
Issues resolved
5
27

Home Depot was first mentioned on PissedConsumer on Jun 14, 2007 and since then this brand received 2481 reviews. It is 2128 reviews more than Sears Parts Direct received since Nov 13, 2011. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Sears Parts Direct customer support team and Home Depot customer service.

Sears Parts Direct and Home Depot Consumer Ratings

Rank
182 out of 1820 in Equipment category
59 out of 614 in Supermarkets and Malls category
Customer service
115 in category
61 in category
Staff
122 in category
41 in category
Website
160 in category
42 in category

Sears Parts Direct and Home Depot Rating Details

Customer service
1.3 (197 reviews)
1.5 (805 reviews)
Reviewer's quote

This is still an ongoing problem and has been quite frankly one of the worst customer service experiences I ever had. I have opened bin check inquiries, parts solution escalations, back end team research and web expert team inquiries. All tell me the same thing, that they don't know why I keep...

Mike W

...I was a Home Depot customer...

Aneesh
Staff
1.4 (179 reviews)
1.9 (665 reviews)
Reviewer's quote

...the phone staff is Inaccurate and dismissive. Four phone calls, two technician visits, three hours of my time, and Kenmore Elite refrigerator is still not fixed. They sent a technician out who refused to order the part for the homeowner because I purchased to unit...

PissedConsumer703916

...It seems like the training your staff recieve is just come up with an excuse. Which of course tells me that Home Depot doesnt care about the consumer. There bottom line is we only care about how much money the corporation makes...

John
Website
1.8 (178 reviews)
2.5 (614 reviews)
Reviewer's quote

...After the 2nd time and 2nd call (about 20 to 30 minutes on hold each time) they realized that their website is incorrect. The part on their website for $60 is really $100. They are saying the part for $60 that theyve sent me incorrectly twice is an older version...

PissedConsumer1500046

Home Depot has lost a ton of my business (and others I found out) because of their incredibly horrible, painfully slow, and inefficient website. I given up many times and simply gone to Amazon or another competitor with much better success..

PissedConsumer1726965

Sears Parts Direct and Home Depot Pros and Cons

Pros
  • I found the part on the web site
  • Price
  • It was easy to order
  • Location of store
  • Location
  • Service at the store
Cons
  • Poor customer service
  • Customer sevice
  • Unreliable at supplying parts
  • Lack of customer service
  • Customer service
  • Unwilling to fix problem

Sears Parts Direct and Home Depot Most Positive Reviews

Top rated reviews
5

Wow ! Sent wrong part called and everything was taken care of immediately and the right part on it's way THANKS

5

We bought a major appliance and were told that it was in stock. It was later delivered by home depot. (Delivery...

Sears Parts Direct and Home Depot Most Critical Reviews

Lowest rated reviews
1

Ordered filters online from Sears Parts Direct and cancelled 5 minutes later. Said they could not do. Will have to pay...

1

Twenty-six days ago, I traveled to the Home Depot store on Eureka Rd. in Taylor, Michigan and ordered a front storm...

Sears Parts Direct and Home Depot Latest Reviews

Recent published reviews
1

Order a electric ignite for over before thanksgiving part arrived 11/26 but wrong part , my thanksgiving was ruined

Read all 353 reviews

I missed my delivery by 5 minutes and frustrated with the company delivering it
I want to pick up my appliances at your G...

Read all 2481 reviews

Sears Parts Direct and Home Depot Products and Services

Most reviewed product and services
  • Sears Parts Direct Shipping Service (119 reviews)
  • Sears Parts Direct Customer Care (87 reviews)
  • Sears Parts Direct Delivery Service (9 reviews)
  • Home Depot Customer Care (208 reviews)
  • Home Depot Delivery Service (154 reviews)
  • Home Depot Installation (146 reviews)