PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sears Parts Direct and Home Depot as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sears Parts Direct
Home Depot

Sears Parts Direct and Home Depot Overview

Total reviews
374
2882
Company responses
0
0
Issues resolved
5
33

Sears Parts Direct and Home Depot Consumer Ratings

Rank
219 out of 931 in Equipment category
68 out of 332 in Supermarkets and Malls category
Customer service
133 in category
73 in category
Website
182 in category
48 in category
Product or Service Quality
138 in category
70 in category
Exchange, Refund and Cancellation Policy
122 in category
52 in category

Sears Parts Direct and Home Depot Rating Details

Customer service
1.3 (210 reviews)
1.5 (1036 reviews)
Reviewer's quote

...I used the chat button, the customer service agent advised the bracket came with the fuel tank. He proceeded to let me know he would complete my order for me, well he did and the price for the fuel tank was much higher than it showed on my online order. The fuel tank arrived WITHOUT the bracket...

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...Awful customer service..

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Website
1.8 (185 reviews)
2.4 (804 reviews)
Reviewer's quote

...After the 2nd time and 2nd call (about 20 to 30 minutes on hold each time) they realized that their website is incorrect. The part on their website for $60 is really $100. They are saying the part for $60 that theyve sent me incorrectly twice is an older version...

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...I went to Home Depot website and inquired about the installation. I was contacted by Green Star Services and set an appointment. I went with this much higher cost company thinking the installation would seamless and quality...

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Product or Service Quality
1.4 (169 reviews)
2 (831 reviews)
Reviewer's quote

...Sears hasnt posted a profit since 2010, theyre bankrupt, and their customer service shows it..

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...deere lawn tractor on july 18th 2020 i was told to expect it on aug 3rd-aug 12th i called the customer support on monday aug 10th and spoke to a customer service guy and asked him if there was any way that it could be delivered early in the morning on the 12th because that was the date that i was given in my email from home depot ....

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Exchange, Refund and Cancellation Policy
1.2 (165 reviews)
2.1 (797 reviews)
Reviewer's quote

...It took 2 hours to get them to cancel my order and give a refund, nobody spoke good english and they were all rude..

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I receive a email showing order cancellation and saying items not in stock, and stating I have 2 to 3 business days before return of money on card. After notifying I am told 3 to 5 days! This is a huge problem! Not only do I have to wait for return of my customers money to card I am unable to even...

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Sears Parts Direct and Home Depot Pros and Cons

Pros
  • I found the part on the web site
  • Price
  • It was easy to order
  • Location of store
  • Location
  • Product availability
Cons
  • Poor customer service
  • Poor service
  • Customer sevice
  • Customer service
  • Lack of customer service
  • Unwilling to fix problem

Sears Parts Direct and Home Depot Most Positive Reviews

Top rated reviews
5

Wow ! Sent wrong part called and everything was taken care of immediately and the right part on it's way THANKS

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5

We bought a major appliance and were told that it was in stock. It was later delivered by home depot. (Delivery...

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5

This company is great and very helpful I bought filters for my whirlpool fridg got 4 waters filters 4 for the cost of...

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5

The lady that work at the self service on this moment at the Bird road and 112 ave miami.Florida.
Has a complete lack of...

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Sears Parts Direct and Home Depot Most Critical Reviews

Lowest rated reviews
1

Ordered filters online from Sears Parts Direct and cancelled 5 minutes later. Said they could not do. Will have to pay...

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1

Twenty-six days ago, I traveled to the Home Depot store on Eureka Rd. in Taylor, Michigan and ordered a front storm...

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1

It was pouring down rain and I took a lawn mower through the front door. No ramp, and then when I got in two ladies...

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1

I miscalculated when I bought over $150 in tiles (25 boxes) and didn't have use for $70 worth of leftover (11 boxes), an...

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Sears Parts Direct and Home Depot Latest Reviews

Recent published reviews
1.3

ordered parts 29 June 2020 from your catalogue. three mower blades and sway bar del 17 july. not delivered on 17 th....

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1

i called the home depot to see if they had a item that was showing out of stock,,i was told they had 4,,,got there and...

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1

I found out SearsPartsDirect has No Association with the American Company Sears Corporation. This is some third party...

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2.4

placed three thousand dollar online order. One of the items on my receipt showed us as pick up in store. Tried to get...

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Sears Parts Direct and Home Depot Products and Services

Most reviewed product and services
  • Sears Parts Direct Shipping Service (120 reviews)
  • Sears Parts Direct Customer Care (90 reviews)
  • Sears Parts Direct Delivery Service (10 reviews)
  • Home Depot Customer Care (250 reviews)
  • Home Depot Delivery Service (184 reviews)
  • Home Depot Installation (168 reviews)