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Home Depot

Supermarkets and Malls
  • 16 ISSUES RESOLVED
  • 1990 TOTAL REVIEWS
  • $2.2M CLAIMED LOSSES
  • $3.4K AVERAGE LOSS
2.2
Customer service
Staff
Exchange, Refund and Cancellation Policy
Website
  • Location of store 10
  • Product availability 6
  • Service at the store 5
  • Product selection 5
  • Location 4

Customers don't like

  • Lack of customer service28
  • Customer service19
  • Unwilling to fix problem5
  • Unwilling to fix problems4
  • Policy4
Delete
  • 2 ISSUES RESOLVED
  • 241 TOTAL REVIEWS
  • $1M CLAIMED LOSSES
  • $10.7K AVERAGE LOSS
1.4
Customer service
Staff
Exchange, Refund and Cancellation Policy
Website
  • Price 3
  • Polite cs reps based in usa 2
  • Impossible to get help 2
  • I found the part on the web site 2
  • That the guy seemed concerned atfirst till i paid 1

Customers don't like

  • Poor customer service8
  • Unreliable at supplying parts4
  • Poor service4
  • Customer sevice4
  • That they misinformed me about the part that i was looking for3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
Commerce City, Colorado, United States #1329896

At least at home Depot I can take product back no hassle , or get parts needed , Sears say we got you covered when you buy Craftsman , I try to get my remote control replace, do sell it any more, need and ell for air compressor which was leaking need to have that part , air compressor Mf say the build them but no parts for compressor either , don't know where to buy part`s for compressor yes Sears is a has been store you can buy sears product's anywhere and get parts. doors close in a year buyers beware.

no parts to replace parts are broking. I talk to a sears parts warehouse in AL.

they said good luck finding the parts for their air compressor`s. everyone one internet said same thing .