Home Depot vs Sears Parts Direct
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Our website collected and compiled various consumer reviews about Home Depot and Sears Parts Direct as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Home Depot and Sears Parts Direct Overview
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Home Depot and Sears Parts Direct Consumer Ratings
Rank
68
out of 332 in Supermarkets and Malls category
219
out of 931 in Equipment category
Customer service
73
in category
133
in category
Product or Service Quality
70
in category
138
in category
Website
48
in category
181
in category
Exchange, Refund and Cancellation Policy
52
in category
122
in category
Home Depot and Sears Parts Direct Rating Details
Reviewer's quote
...Awful customer service..
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...I used the chat button, the customer service agent advised the bracket came with the fuel tank. He proceeded to let me know he would complete my order for me, well he did and the price for the fuel tank was much higher than it showed on my online order. The fuel tank arrived WITHOUT the bracket...
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Product or Service Quality
Reviewer's quote
...deere lawn tractor on july 18th 2020 i was told to expect it on aug 3rd-aug 12th i called the customer support on monday aug 10th and spoke to a customer service guy and asked him if there was any way that it could be delivered early in the morning on the 12th because that was the date that i was given in my email from home depot ....
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...Sears hasnt posted a profit since 2010, theyre bankrupt, and their customer service shows it..
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Reviewer's quote
...I went to Home Depot website and inquired about the installation. I was contacted by Green Star Services and set an appointment. I went with this much higher cost company thinking the installation would seamless and quality...
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...After the 2nd time and 2nd call (about 20 to 30 minutes on hold each time) they realized that their website is incorrect. The part on their website for $60 is really $100. They are saying the part for $60 that theyve sent me incorrectly twice is an older version...
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Exchange, Refund and Cancellation Policy
Reviewer's quote
I receive a email showing order cancellation and saying items not in stock, and stating I have 2 to 3 business days before return of money on card. After notifying I am told 3 to 5 days! This is a huge problem! Not only do I have to wait for return of my customers money to card I am unable to even...
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...It took 2 hours to get them to cancel my order and give a refund, nobody spoke good english and they were all rude..
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Home Depot and Sears Parts Direct Pros and Cons
Pros
- Location of store
- Location
- Product availability
- I found the part on the web site
- Price
- It was easy to order
Cons
- Customer service
- Lack of customer service
- Unwilling to fix problem
- Poor customer service
- Poor service
- Customer sevice
Home Depot and Sears Parts Direct Most Positive Reviews
Top rated reviews
We bought a major appliance and were told that it was in stock. It was later delivered by home depot. (Delivery...
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Wow ! Sent wrong part called and everything was taken care of immediately and the right part on it's way THANKS
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The lady that work at the self service on this moment at the Bird road and 112 ave miami.Florida.
Has a complete lack of...
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This company is great and very helpful I bought filters for my whirlpool fridg got 4 waters filters 4 for the cost of...
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Home Depot and Sears Parts Direct Most Critical Reviews
Lowest rated reviews
Twenty-six days ago, I traveled to the Home Depot store on Eureka Rd. in Taylor, Michigan and ordered a front storm...
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Ordered filters online from Sears Parts Direct and cancelled 5 minutes later. Said they could not do. Will have to pay...
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I miscalculated when I bought over $150 in tiles (25 boxes) and didn't have use for $70 worth of leftover (11 boxes), an...
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It was pouring down rain and I took a lawn mower through the front door. No ramp, and then when I got in two ladies...
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Home Depot and Sears Parts Direct Latest Reviews
Recent published reviews
placed three thousand dollar online order. One of the items on my receipt showed us as pick up in store. Tried to get...
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ordered parts 29 June 2020 from your catalogue. three mower blades and sway bar del 17 july. not delivered on 17 th....
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One of Depots sales people and also a manager of some sort they recommend ARS Rescue Rooter for HVAC work and to do a...
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I found out SearsPartsDirect has No Association with the American Company Sears Corporation. This is some third party...
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Home Depot and Sears Parts Direct Products and Services
Most reviewed product and services
-
Home Depot Customer Care
(250 reviews)
-
Home Depot Delivery Service
(184 reviews)
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Home Depot Installation
(168 reviews)
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Sears Parts Direct Shipping Service
(120 reviews)
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Sears Parts Direct Customer Care
(90 reviews)
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Sears Parts Direct Delivery Service
(10 reviews)
How would you compare Home Depot vs Sears Parts Direct?
At least at home Depot I can take product back no hassle , or get parts needed , Sears say we got you covered when you buy Craftsman , I try to get my remote control replace, do sell it any more, need and ell for air compressor which was leaking need to have that part , air compressor Mf say the build them but no parts for compressor either , don't know where to buy part`s for compressor yes Sears is a has been store you can buy sears product's anywhere and get parts. doors close in a year buyers beware.
no parts to replace parts are broking. I talk to a sears parts warehouse in AL.
they said good luck finding the parts for their air compressor`s. everyone one internet said same thing .