PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Home Depot and Sears Parts Direct as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Home Depot
Sears Parts Direct

Home Depot and Sears Parts Direct Overview

Total reviews
2881
374
Company responses
0
0
Issues resolved
33
5

Home Depot and Sears Parts Direct Consumer Ratings

Rank
68 out of 332 in Supermarkets and Malls category
219 out of 931 in Equipment category
Customer service
73 in category
133 in category
Product or Service Quality
70 in category
138 in category
Website
48 in category
181 in category
Exchange, Refund and Cancellation Policy
52 in category
122 in category

Home Depot and Sears Parts Direct Rating Details

Customer service
1.5 (1035 reviews)
1.3 (210 reviews)
Reviewer's quote

...Awful customer service..

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...I used the chat button, the customer service agent advised the bracket came with the fuel tank. He proceeded to let me know he would complete my order for me, well he did and the price for the fuel tank was much higher than it showed on my online order. The fuel tank arrived WITHOUT the bracket...

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Product or Service Quality
2 (830 reviews)
1.4 (169 reviews)
Reviewer's quote

...deere lawn tractor on july 18th 2020 i was told to expect it on aug 3rd-aug 12th i called the customer support on monday aug 10th and spoke to a customer service guy and asked him if there was any way that it could be delivered early in the morning on the 12th because that was the date that i was given in my email from home depot ....

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...Sears hasnt posted a profit since 2010, theyre bankrupt, and their customer service shows it..

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Website
2.4 (803 reviews)
1.8 (185 reviews)
Reviewer's quote

...I went to Home Depot website and inquired about the installation. I was contacted by Green Star Services and set an appointment. I went with this much higher cost company thinking the installation would seamless and quality...

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...After the 2nd time and 2nd call (about 20 to 30 minutes on hold each time) they realized that their website is incorrect. The part on their website for $60 is really $100. They are saying the part for $60 that theyve sent me incorrectly twice is an older version...

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Exchange, Refund and Cancellation Policy
2.1 (796 reviews)
1.2 (165 reviews)
Reviewer's quote

I receive a email showing order cancellation and saying items not in stock, and stating I have 2 to 3 business days before return of money on card. After notifying I am told 3 to 5 days! This is a huge problem! Not only do I have to wait for return of my customers money to card I am unable to even...

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...It took 2 hours to get them to cancel my order and give a refund, nobody spoke good english and they were all rude..

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Home Depot and Sears Parts Direct Pros and Cons

Pros
  • Location of store
  • Location
  • Product availability
  • I found the part on the web site
  • Price
  • It was easy to order
Cons
  • Customer service
  • Lack of customer service
  • Unwilling to fix problem
  • Poor customer service
  • Poor service
  • Customer sevice

Home Depot and Sears Parts Direct Most Positive Reviews

Top rated reviews
5

We bought a major appliance and were told that it was in stock. It was later delivered by home depot. (Delivery...

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5

Wow ! Sent wrong part called and everything was taken care of immediately and the right part on it's way THANKS

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5

The lady that work at the self service on this moment at the Bird road and 112 ave miami.Florida.
Has a complete lack of...

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5

This company is great and very helpful I bought filters for my whirlpool fridg got 4 waters filters 4 for the cost of...

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Home Depot and Sears Parts Direct Most Critical Reviews

Lowest rated reviews
1

Twenty-six days ago, I traveled to the Home Depot store on Eureka Rd. in Taylor, Michigan and ordered a front storm...

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1

Ordered filters online from Sears Parts Direct and cancelled 5 minutes later. Said they could not do. Will have to pay...

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1

I miscalculated when I bought over $150 in tiles (25 boxes) and didn't have use for $70 worth of leftover (11 boxes), an...

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1

It was pouring down rain and I took a lawn mower through the front door. No ramp, and then when I got in two ladies...

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Home Depot and Sears Parts Direct Latest Reviews

Recent published reviews
2.4

placed three thousand dollar online order. One of the items on my receipt showed us as pick up in store. Tried to get...

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1.3

ordered parts 29 June 2020 from your catalogue. three mower blades and sway bar del 17 july. not delivered on 17 th....

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1.2

One of Depots sales people and also a manager of some sort they recommend ARS Rescue Rooter for HVAC work and to do a...

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1

I found out SearsPartsDirect has No Association with the American Company Sears Corporation. This is some third party...

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Home Depot and Sears Parts Direct Products and Services

Most reviewed product and services
  • Home Depot Customer Care (250 reviews)
  • Home Depot Delivery Service (184 reviews)
  • Home Depot Installation (168 reviews)
  • Sears Parts Direct Shipping Service (120 reviews)
  • Sears Parts Direct Customer Care (90 reviews)
  • Sears Parts Direct Delivery Service (10 reviews)