PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Home Depot and Sears Parts Direct as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Home Depot
Sears Parts Direct

Home Depot and Sears Parts Direct Overview

Total reviews
2476
353
Company responses
0
0
Issues resolved
27
5

Home Depot was first mentioned on PissedConsumer on Jun 14, 2007 and since then this brand received 2476 reviews. It is 2123 reviews more than Sears Parts Direct received since Nov 13, 2011. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Home Depot customer support team and Sears Parts Direct customer service.

Home Depot and Sears Parts Direct Consumer Ratings

Rank
59 out of 614 in Supermarkets and Malls category
182 out of 1818 in Equipment category
Customer service
61 in category
113 in category
Staff
41 in category
121 in category
Product or Service Quality
49 in category
110 in category

Home Depot and Sears Parts Direct Rating Details

Customer service
1.5 (803 reviews)
1.3 (197 reviews)
Reviewer's quote

...Deceiving tactics to cover the merchandise with black plastic, so the customer would not be able to see the prices until the Black Friday sale. BS..

Rene C

This is still an ongoing problem and has been quite frankly one of the worst customer service experiences I ever had. I have opened bin check inquiries, parts solution escalations, back end team research and web expert team inquiries. All tell me the same thing, that they don't know why I keep...

Mike W
Staff
1.9 (663 reviews)
1.4 (179 reviews)
Reviewer's quote

...It seems like the training your staff recieve is just come up with an excuse. Which of course tells me that Home Depot doesnt care about the consumer. There bottom line is we only care about how much money the corporation makes...

John

...the phone staff is Inaccurate and dismissive. Four phone calls, two technician visits, three hours of my time, and Kenmore Elite refrigerator is still not fixed. They sent a technician out who refused to order the part for the homeowner because I purchased to unit...

PissedConsumer703916
Product or Service Quality
2 (631 reviews)
1.4 (160 reviews)
Reviewer's quote

Home Depot rebatesDid everything just as specified Dotted all T’s and crossed all I’sOver Several months I would receive an email that they have received my rebate request and would respond in 24-48 hours they never responded, called and got someone who sounded like they were in India ??1st time...

John P

Purchased a product paid for with my ATM card, product deliv ered, wrong pt# did not match what I gave them. They send me a UPS label to return product. I did so the very same day I received the wrong product...

PissedConsumer1702242

Home Depot and Sears Parts Direct Pros and Cons

Pros
  • Location of store
  • Location
  • Service at the store
  • I found the part on the web site
  • Price
  • It was easy to order
Cons
  • Lack of customer service
  • Customer service
  • Unwilling to fix problem
  • Poor customer service
  • Customer sevice
  • Unreliable at supplying parts

Home Depot and Sears Parts Direct Most Positive Reviews

Top rated reviews
5

We bought a major appliance and were told that it was in stock. It was later delivered by home depot. (Delivery...

5

Wow ! Sent wrong part called and everything was taken care of immediately and the right part on it's way THANKS

Home Depot and Sears Parts Direct Most Critical Reviews

Lowest rated reviews
1

Twenty-six days ago, I traveled to the Home Depot store on Eureka Rd. in Taylor, Michigan and ordered a front storm...

1

Ordered filters online from Sears Parts Direct and cancelled 5 minutes later. Said they could not do. Will have to pay...

Home Depot and Sears Parts Direct Latest Reviews

Recent published reviews

No way to reach Customer Service to submit a complaint online so, after spending a half hour trying I will post it here...

Read all 2476 reviews
1

Order a electric ignite for over before thanksgiving part arrived 11/26 but wrong part , my thanksgiving was ruined

Read all 353 reviews

Home Depot and Sears Parts Direct Products and Services

Most reviewed product and services
  • Home Depot Customer Care (207 reviews)
  • Home Depot Delivery Service (154 reviews)
  • Home Depot Installation (146 reviews)
  • Sears Parts Direct Shipping Service (119 reviews)
  • Sears Parts Direct Customer Care (87 reviews)
  • Sears Parts Direct Delivery Service (9 reviews)