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Home Depot

Supermarkets and Malls
  • 13 ISSUES RESOLVED
  • 1773 TOTAL REVIEWS
  • $1.9M CLAIMED LOSSES
  • $3.2K AVERAGE LOSS
2.2
Customer service
Exchange, Refund and Cancellation Policy
Staff
Website
  • Location of store 10
  • Product availability 6
  • Service at the store 5
  • Product selection 5
  • Friendly personnel 5

Customers don't like

  • Lack of customer service29
  • Unwilling to fix problem6
  • Customer service6
  • Not as advertised4
  • Company response4
Delete
  • 1 ISSUES RESOLVED
  • 164 TOTAL REVIEWS
  • $16K CLAIMED LOSSES
  • $238 AVERAGE LOSS
1.4
Customer service
Exchange, Refund and Cancellation Policy
Staff
Website
  • Polite cs reps based in usa 2
  • Impossible to get help 2
  • Not much 1
  • It looks nice 1
  • I found the part on the web site 1

Customers don't like

  • Supervisor would not take call2
  • Poor service2
  • Poor customer service2
  • Mistake - no recourse2
  • I still do not have my part2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Discussion

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Anonymous
Commerce City, Colorado, United States #1329896

At least at home Depot I can take product back no hassle , or get parts needed , Sears say we got you covered when you buy Craftsman , I try to get my remote control replace, do sell it any more, need and ell for air compressor which was leaking need to have that part , air compressor Mf say the build them but no parts for compressor either , don't know where to buy part`s for compressor yes Sears is a has been store you can buy sears product's anywhere and get parts.doors close in a year buyers beware.

no parts to replace parts are broking. I talk to a sears parts warehouse in AL.

they said good luck finding the parts for their air compressor`s.everyone one internet said same thing .