Home Depot vs Sears Parts Direct
PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions.
Our website collected and compiled various consumer reviews about Home Depot and Sears Parts Direct as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Home Depot and Sears Parts Direct Overview
Home Depot was first mentioned on PissedConsumer on Jun 14, 2007 and since then this brand received 2476 reviews. It is 2123 reviews more than Sears Parts Direct received since Nov 13, 2011. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Home Depot customer support team and Sears Parts Direct customer service.
Home Depot and Sears Parts Direct Consumer Ratings
Rank
59
out of 614 in Supermarkets and Malls category
182
out of 1818 in Equipment category
Customer service
61
in category
113
in category
Staff
41
in category
121
in category
Product or Service Quality
49
in category
110
in category
Home Depot and Sears Parts Direct Rating Details
Reviewer's quote
...Deceiving tactics to cover the merchandise with black plastic, so the customer would not be able to see the prices until the Black Friday sale. BS..
Rene C
This is still an ongoing problem and has been quite frankly one of the worst customer service experiences I ever had. I have opened bin check inquiries, parts solution escalations, back end team research and web expert team inquiries. All tell me the same thing, that they don't know why I keep...
Mike W
Reviewer's quote
...It seems like the training your staff recieve is just come up with an excuse. Which of course tells me that Home Depot doesnt care about the consumer. There bottom line is we only care about how much money the corporation makes...
John
...the phone staff is Inaccurate and dismissive. Four phone calls, two technician visits, three hours of my time, and Kenmore Elite refrigerator is still not fixed. They sent a technician out who refused to order the part for the homeowner because I purchased to unit...
PissedConsumer703916
Product or Service Quality
Reviewer's quote
Home Depot rebatesDid everything just as specified Dotted all T’s and crossed all I’sOver Several months I would receive an email that they have received my rebate request and would respond in 24-48 hours they never responded, called and got someone who sounded like they were in India ??1st time...
John P
Purchased a product paid for with my ATM card, product deliv ered, wrong pt# did not match what I gave them. They send me a UPS label to return product. I did so the very same day I received the wrong product...
PissedConsumer1702242
Home Depot and Sears Parts Direct Pros and Cons
Pros
- Location of store
- Location
- Service at the store
- I found the part on the web site
- Price
- It was easy to order
Cons
- Lack of customer service
- Customer service
- Unwilling to fix problem
- Poor customer service
- Customer sevice
- Unreliable at supplying parts
Home Depot and Sears Parts Direct Most Positive Reviews
Top rated reviews
We bought a major appliance and were told that it was in stock. It was later delivered by home depot. (Delivery...
Wow ! Sent wrong part called and everything was taken care of immediately and the right part on it's way THANKS
Home Depot and Sears Parts Direct Most Critical Reviews
Lowest rated reviews
Twenty-six days ago, I traveled to the Home Depot store on Eureka Rd. in Taylor, Michigan and ordered a front storm...
Ordered filters online from Sears Parts Direct and cancelled 5 minutes later. Said they could not do. Will have to pay...
Home Depot and Sears Parts Direct Latest Reviews
Recent published reviews
No way to reach Customer Service to submit a complaint online so, after spending a half hour trying I will post it here...
Read all 2476 reviews
Order a electric ignite for over before thanksgiving part arrived 11/26 but wrong part , my thanksgiving was ruined
Read all 353 reviews
Home Depot and Sears Parts Direct Products and Services
Most reviewed product and services
-
Home Depot Customer Care
(207 reviews)
-
Home Depot Delivery Service
(154 reviews)
-
Home Depot Installation
(146 reviews)
-
Sears Parts Direct Shipping Service
(119 reviews)
-
Sears Parts Direct Customer Care
(87 reviews)
-
Sears Parts Direct Delivery Service
(9 reviews)
How would you compare Home Depot vs Sears Parts Direct?
At least at home Depot I can take product back no hassle , or get parts needed , Sears say we got you covered when you buy Craftsman , I try to get my remote control replace, do sell it any more, need and ell for air compressor which was leaking need to have that part , air compressor Mf say the build them but no parts for compressor either , don't know where to buy part`s for compressor yes Sears is a has been store you can buy sears product's anywhere and get parts. doors close in a year buyers beware.
no parts to replace parts are broking. I talk to a sears parts warehouse in AL.
they said good luck finding the parts for their air compressor`s. everyone one internet said same thing .