PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sears Home Services and Home Depot as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sears Home Services
Home Depot

Sears Home Services and Home Depot Overview

Total reviews 2045 2986
Company responses 0 0
Issues resolved 7 36

Sears Home Services and Home Depot Consumer Ratings

Rank
168 out of 921 in Household Services category
71 out of 345 in Supermarkets and Malls category
Customer service
114 in category
75 in category
Product or Service Quality
108 in category
72 in category
Website
110 in category
56 in category
Value for money
84 in category
64 in category

Sears Home Services and Home Depot Rating Details

Customer service
1.1 (850 reviews)
1.5 (1094 reviews)
Reviewer's quote

No common sense or customer service in the way one would expect. I concluded the conversation to have a supervisor contact me. I contacted every email for executives at corporate I could locate and finally I got a response from the warranty team asking me for the information so the order could be...

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...Never in my life have I had such bad customer service. I know to them I am a little fish and do not spend as much as the big contractors. From now on I will travel the extra 5 miles and use Lowes..

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Product or Service Quality
1.2 (689 reviews)
2 (886 reviews)
Reviewer's quote

IT HAS BEEN OVER TWO MONTHS SINCE MY SERVICE. IT HAS BEEN DETERMINED THAT THE REPLACEMENT PARTS FOR MY DRYER AND STOVE TOP ARE NO LONGER AVAILABLE. PER THE CONTRACT THEY WERE TO REPLACE...

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...On the same date, I reached out to Home Depot customer service via Twitter (@HDCares). I was connected with someone named Kourtney F, who told me that she would follow up with me in 24¬48 hours. Kourtneys contact info is 1-80*-***-**** ext...

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Website
1.7 (600 reviews)
2.4 (850 reviews)
Reviewer's quote

...Website after registering with them, the option to place service does not work. they advertise but don't deliver. the value is not worth the headaches and lost of work hours waiting..

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...Sorry but I won't go back or buy on your website I'm done with Homedepot..

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Value for money
1.3 (596 reviews)
2.3 (735 reviews)
Reviewer's quote

...I let her know how disappointed I am with Sears and I asked they simply refund the money because I do not care to continue this process. They are so hard up for money the have to do this to customers. Shame on Sears: scamming customer like this..

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...I get a call from project person saying that they can't come back the next day because the guy need to do carpeting and I don't think this Job was worth the money I Paid oh and Saturday is the earliest the same guy can come out to finish I said can any one else she said well it might be longer...

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Sears Home Services and Home Depot Pros and Cons

Pros
  • Technician
  • How sear was 10 yrs ago
  • Sales people were nice
  • Location
  • Location of store
  • Product availability
Cons
  • Poor customer service
  • Inability to repair
  • Lack of customer service
  • Customer service
  • Lack of customer service
  • Delivery

Sears Home Services and Home Depot Most Positive Reviews

Top rated reviews
5

After 3 years and numerous repairs (all 3 doors replaced, electronic board replaced, ice maker repair, now it stops...

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5

We bought a major appliance and were told that it was in stock. It was later delivered by home depot. (Delivery...

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5

The repairman showed exactly on time. He was very polite, and knowledgeable. I am a do it your selfer with little know...

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5

The lady that work at the self service on this moment at the Bird road and 112 ave miami.Florida.
Has a complete lack of...

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Sears Home Services and Home Depot Most Critical Reviews

Lowest rated reviews
1

It cost me $95 to learn never to call Sears Appliance Repair again.

I agreed to the minimum $95 charge just for a hous...

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1

Twenty-six days ago, I traveled to the Home Depot store on Eureka Rd. in Taylor, Michigan and ordered a front storm...

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1

After spending over 8K on all new top of the line kitchen appliances in 03/2014 (which was worst than purchasing a new c...

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1

I miscalculated when I bought over $150 in tiles (25 boxes) and didn't have use for $70 worth of leftover (11 boxes), an...

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Sears Home Services and Home Depot Latest Reviews

Recent published reviews
1.3

After hurricane Laura our GE Range was working fine. Technician came, identified the problem, ordered the part. Someone...

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1

I never leave reviews but this has really been bothering me. In March time frame I ordered a very specific white vinyl...

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No votes

Today, there are droplets of water on the roof of the refrigerator and drops of water dripping on to our food pkgs....

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No votes

Due to Covid-19 Home Depot changed its in house order policies, couldn't receive vet discount because I was told to...

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Sears Home Services and Home Depot Products and Services

Most reviewed product and services
  • Sears Home Services Refrigerator Repair (252 reviews)
  • Sears Home Services Washing Machine Repair (137 reviews)
  • Sears Home Services Warranty (122 reviews)
  • Home Depot Delivery Service (191 reviews)
  • Home Depot Installation (173 reviews)
  • Home Depot Rebate (149 reviews)