PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sears Home Services and Home Depot as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sears Home Services
Home Depot

Sears Home Services and Home Depot Overview

Total reviews 2432 3782
Company responses 0 0
Issues resolved 16 48

Sears Home Services and Home Depot Consumer Ratings

Rank
142 out of 550 in Household Services category
125 out of 533 in Supermarkets and Malls category
Customer service
115 in category
141 in category
Product or Service Quality
102 in category
140 in category
Website
107 in category
103 in category
Value for money
89 in category
128 in category

Sears Home Services and Home Depot Rating Details

Customer service
1.1
(1069 reviews)
1.5
(1491 reviews)
Reviewer's quote

I couldn't get through to customer service. I even asked Siri for the customer service number. When I tried to call it, another screen came up and I couldnt finish my call..

Read full review

...So I call customer service she says it'll be the Friday 23rd. Well it's Friday 23 no dam shelf! I wonder if Lowe's would lie to me like Home Depot is doing! The shelf is coming out of Ga I'm in NC. Are they another GA on the other side of the world I'm unaware of??..

Read full review
Product or Service Quality
1.3
(860 reviews)
1.9
(1211 reviews)
Reviewer's quote

...They sent out a technician from Sears Home Service Center. Tech initially came out and said that something was definitely wrong with washer and that he needed to order a part that would be shipped to our house. Came back out a week later to install the part...

Read full review

...I included installation and haul away of the old washer service. When the washer was delivered, the delivery service would not install it because the old washer was on a pedestal. The delivery service driver contacted someone who stated putting it on the old pedestal created a liability issue...

Read full review
Website
1.5
(761 reviews)
2.3
(1154 reviews)
Reviewer's quote

Tried to use phone number on website and entered into phone *** Could not get to an agent and kept on getting into a loop. Found another phone number on the web (not on the website) Have spent 2 hours arguing about this. Despite being asked multiple times to stop trying to sell me additional...

Read full review

...The reason for the email is that I tried contacting the store by phone as instructed on your website. Between yesterday and today I called a total of 6 times. One time I stayed on for 10 minutes while the other 5 times I hung up after 2 minutes...

Read full review
Value for money
1.3
(758 reviews)
2.3
(1022 reviews)
Reviewer's quote

...Neither will ever be worth your time or money..

Read full review

I am losing money daily because we have not been able to rent the property, which means that I am incurring the costs as the seconds go by. These are tough economic times and this whole situation is raising my anxiety, I literally had to coax myself out of a panic attack yesterday. At this point I...

Read full review

Sears Home Services and Home Depot Pros and Cons

Pros
  • Technician
  • Run around after run around
  • How sear was 10 yrs ago
  • Location
  • Location of store
  • Product availability
Cons
  • Poor customer service
  • Inability to repair
  • Lack of customer service
  • Customer service
  • Lack of customer service
  • No customer service

Sears Home Services and Home Depot Most Positive Reviews

Top rated reviews
5

they are great!!!!!!! very fast, neat and did a great job replacing a small part on my washer. Sears has been awesome...

Read full review
5

All of a sudden Home Depot denied my return. I was treated like a criminal. We have built several houses and spend...

Read full review
5

I had a washer and dryer delivered and installed. I paid extra to have the old one taken off. The delivery guys name...

Read full review
5

The lady that work at the self service on this moment at the Bird road and 112 ave miami.Florida.
Has a complete lack of...

Read full review

Sears Home Services and Home Depot Most Critical Reviews

Lowest rated reviews
1

I had an appointment for lawn mover servicing between 8 and 5. I took the day off work. At 4pm they texted me a...

Read full review
1

*** windows... period. Saleman didn't give any options. I just want what i had. Nothing even close to mine. Not even...

Read full review
1

was charged once by them, are now trying to charge me again. still havent made repairs and technician wasnt very...

Read full review
1

I am a vet and send my wife in to the store to buy me stuff for our house and have been doing so for a long time now,...

Read full review

Sears Home Services and Home Depot Latest Reviews

Recent published reviews
No votes

I incidentally canceled a service apt that I WAITED AROUND ALL DAY for. There is NO WAY ON THE SEARS APP that allows...

Read full review
2.5

I purchased a new LG clothes washer from The Home Depot. I included installation and haul away of the old washer service...

Read full review
No votes

Chat and customer service number keeps referring me to the website to reschedule appointment. After choosing new date...

Read full review
No votes

To whom it may concern. My 82 year old mom on a budget had to buy a range. She came to your store. After not letting us...

Read full review