PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sears Home Services and Home Depot as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sears Home Services
Home Depot

Sears Home Services and Home Depot Overview

Total reviews
1906
2474
Company responses
0
0
Issues resolved
7
27

Home Depot was first mentioned on PissedConsumer on Jun 14, 2007 and since then this brand received 2474 reviews. It is 568 reviews more than Sears Home Services received since Mar 31, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Home Depot customer support team than with Sears Home Services customer service.

Sears Home Services and Home Depot Consumer Ratings

Rank
151 out of 1664 in Household Services category
59 out of 614 in Supermarkets and Malls category
Customer service
115 in category
62 in category
Staff
117 in category
41 in category
Product or Service Quality
104 in category
50 in category

Sears Home Services and Home Depot Rating Details

Customer service
1.1 (775 reviews)
1.5 (802 reviews)
Reviewer's quote

Sears took the call scheduled the service for Wednesday 10/23/2019 So I took day off again and was waiting for the technician to arrive who never showed up. So I called Sears back and wanted to reschedule and was told that they can not do that because the ticket is still open and advised me to call...

Alexander M

...Deceiving tactics to cover the merchandise with black plastic, so the customer would not be able to see the prices until the Black Friday sale. BS..

Rene C
Staff
1.4 (676 reviews)
1.9 (662 reviews)
Reviewer's quote

...The customer service staff is inadequate, untrauned, and use the word "escalation" as a synonym for "good luck, sucker. "..

Brett A

...It seems like the training your staff recieve is just come up with an excuse. Which of course tells me that Home Depot doesnt care about the consumer. There bottom line is we only care about how much money the corporation makes...

John
Product or Service Quality
1.3 (625 reviews)
2 (630 reviews)
Reviewer's quote

Sears finally agreed to replace my heatpump after two years,but we have to pay 600.00 up front to get it installed.

PissedConsumer1712001

Home Depot rebatesDid everything just as specified Dotted all T’s and crossed all I’sOver Several months I would receive an email that they have received my rebate request and would respond in 24-48 hours they never responded, called and got someone who sounded like they were in India ??1st time...

John P

Sears Home Services and Home Depot Pros and Cons

Pros
  • Technician
  • How sear was 10 yrs ago
  • Sales people were nice
  • Location of store
  • Location
  • Service at the store
Cons
  • Poor customer service
  • Inability to repair
  • Lack of customer service
  • Lack of customer service
  • Customer service
  • Unwilling to fix problem

Sears Home Services and Home Depot Most Positive Reviews

Top rated reviews
5

After 3 years and numerous repairs (all 3 doors replaced, electronic board replaced, ice maker repair, now it stops...

5

We bought a major appliance and were told that it was in stock. It was later delivered by home depot. (Delivery...

Sears Home Services and Home Depot Most Critical Reviews

Lowest rated reviews
1

It cost me $95 to learn never to call Sears Appliance Repair again.

I agreed to the minimum $95 charge just for a hous...

1

Twenty-six days ago, I traveled to the Home Depot store on Eureka Rd. in Taylor, Michigan and ordered a front storm...

Sears Home Services and Home Depot Latest Reviews

Recent published reviews
1.3

I have spent literally hours emailing, chatting and calling various SHS persons to dispute an excessive labor charge.

Read all 1906 reviews

I purchased behr paint and received homedepot debit issued by Mastercard on 07/18. I did not know this card has...

Read all 2474 reviews

Sears Home Services and Home Depot Products and Services

Most reviewed product and services
  • Sears Home Services Refrigerator Repair (246 reviews)
  • Sears Home Services Washing Machine Repair (135 reviews)
  • Sears Home Services Customer Care (135 reviews)
  • Home Depot Customer Care (207 reviews)
  • Home Depot Delivery Service (154 reviews)
  • Home Depot Installation (146 reviews)