PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sears Home Services and Home Depot as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sears Home Services
Home Depot

Sears Home Services and Home Depot Overview

Total reviews
2013
2869
Company responses
0
0
Issues resolved
7
31

Sears Home Services and Home Depot Consumer Ratings

Rank
168 out of 921 in Household Services category
68 out of 332 in Supermarkets and Malls category
Customer service
115 in category
75 in category
Product or Service Quality
105 in category
71 in category
Website
105 in category
51 in category
Value for money
82 in category
60 in category

Sears Home Services and Home Depot Rating Details

Customer service
1.1 (830 reviews)
1.5 (1024 reviews)
Reviewer's quote

...Call customer service and was told next available appt is 3 weeks away. I am going to cancel but I have 2k in credits that I will loose so I am having them send me the contract to review. My frustration is over the top at this point..

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I've been a Home Depot customer for over 30 years now and reluctantly have kind of accepted the overall poor customer service and the sloppy, disorganized nature of the store and product layout - UNTIL NOW. Yesterday, I only needed to purchase 2 items from Home Depot: - (1) 3/4" water hose - (1)...

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Product or Service Quality
1.3 (671 reviews)
2 (822 reviews)
Reviewer's quote

...I have been trying to get service. Every part replaced has failed and refrigerator problems have progressed from failed icemaker, as well as, it;s replacement, to replaced compressor and it's failure. No refrigerator since 27 July..

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Immediately following the service technician putting our dryer back together, he did no further testing on the unit and left. I immediately contacted the Manager at the Parker Home Depot and advised them of this information. The Manager said they would not replace the dryer and said it was an issue...

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Website
1.7 (584 reviews)
2.4 (792 reviews)
Reviewer's quote

...Website after registering with them, the option to place service does not work. they advertise but don't deliver. the value is not worth the headaches and lost of work hours waiting..

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...I went to Home Depot website and inquired about the installation. I was contacted by Green Star Services and set an appointment. I went with this much higher cost company thinking the installation would seamless and quality...

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Value for money
1.3 (578 reviews)
2.3 (679 reviews)
Reviewer's quote

...They claim now they won't refund MY Money until I return the part. I asked where he was from and his reply was all around the world. I was very angry and unfortunately I swore...

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...I believe that for the money I paid to have this done with a renowned company such as Home Depot that I would not be having this problem with a less than a 3 year old roof. What I ask for is to be credited for this inconvenience..

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Sears Home Services and Home Depot Pros and Cons

Pros
  • Technician
  • How sear was 10 yrs ago
  • Sales people were nice
  • Location of store
  • Location
  • Product availability
Cons
  • Poor customer service
  • Inability to repair
  • Lack of customer service
  • Customer service
  • Lack of customer service
  • Unwilling to fix problem

Sears Home Services and Home Depot Most Positive Reviews

Top rated reviews
5

After 3 years and numerous repairs (all 3 doors replaced, electronic board replaced, ice maker repair, now it stops...

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5

We bought a major appliance and were told that it was in stock. It was later delivered by home depot. (Delivery...

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5

The repairman showed exactly on time. He was very polite, and knowledgeable. I am a do it your selfer with little know...

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5

The lady that work at the self service on this moment at the Bird road and 112 ave miami.Florida.
Has a complete lack of...

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Sears Home Services and Home Depot Most Critical Reviews

Lowest rated reviews
1

It cost me $95 to learn never to call Sears Appliance Repair again.

I agreed to the minimum $95 charge just for a hous...

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1

Twenty-six days ago, I traveled to the Home Depot store on Eureka Rd. in Taylor, Michigan and ordered a front storm...

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1

After spending over 8K on all new top of the line kitchen appliances in 03/2014 (which was worst than purchasing a new c...

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1

I miscalculated when I bought over $150 in tiles (25 boxes) and didn't have use for $70 worth of leftover (11 boxes), an...

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Sears Home Services and Home Depot Latest Reviews

Recent published reviews
1

I stayed home to be here for the 4-hour repair window today. I got a text everyday for the past 3 days reminding me of t...

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1.4

I went in to buy carpet, picked out the style I wanted, and paid the $35.00 for the contractor to come and measure a rec...

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1

From 26 June until today, 4 August. I have been trying to get service. Every part replaced has failed and refrigerator p...

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No votes

WARNING DO NOT PURCHASE CARPETS FROM HOME DEPOT!!!!!!
Interesting my post on how Home Depot does not stand behind their w...

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Sears Home Services and Home Depot Products and Services

Most reviewed product and services
  • Sears Home Services Refrigerator Repair (250 reviews)
  • Sears Home Services Washing Machine Repair (136 reviews)
  • Sears Home Services Customer Care (135 reviews)
  • Home Depot Customer Care (250 reviews)
  • Home Depot Delivery Service (182 reviews)
  • Home Depot Installation (168 reviews)