PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Home Depot and Sears Home Services as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Home Depot
Sears Home Services

Home Depot and Sears Home Services Overview

Total reviews
2486
1908
Company responses
0
0
Issues resolved
27
7

Home Depot was first mentioned on PissedConsumer on Jun 14, 2007 and since then this brand received 2486 reviews. It is 578 reviews more than Sears Home Services received since Mar 31, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Home Depot customer support team than with Sears Home Services customer service.

Home Depot and Sears Home Services Consumer Ratings

Rank
59 out of 614 in Supermarkets and Malls category
151 out of 1665 in Household Services category
Customer service
62 in category
113 in category
Staff
40 in category
117 in category
Product or Service Quality
50 in category
104 in category

Home Depot and Sears Home Services Rating Details

Customer service
1.5 (807 reviews)
1.1 (776 reviews)
Reviewer's quote

...Worst customer service ever and making a customer wait for install because of your mistake is ridiculous. Sad because I have been a customer for years and now I will never shop there again!!!..

Alysandra

Sears took the call scheduled the service for Wednesday 10/23/2019 So I took day off again and was waiting for the technician to arrive who never showed up. So I called Sears back and wanted to reschedule and was told that they can not do that because the ticket is still open and advised me to call...

Alexander M
Staff
1.9 (666 reviews)
1.4 (676 reviews)
Reviewer's quote

...It seems like the training your staff recieve is just come up with an excuse. Which of course tells me that Home Depot doesnt care about the consumer. There bottom line is we only care about how much money the corporation makes...

John

...The customer service staff is inadequate, untrauned, and use the word "escalation" as a synonym for "good luck, sucker. "..

Brett A
Product or Service Quality
2 (636 reviews)
1.3 (625 reviews)
Reviewer's quote

Patio door lock did not work from the day of installation 6 months ago. The company gives the run-around. Excuses for not replacing or fixing the lock. They don't get back to you when the say. You got to keep following up and still get run around. The door locking system does not work. Sometimes it...

Iwao

Sears finally agreed to replace my heatpump after two years,but we have to pay 600.00 up front to get it installed.

PissedConsumer1712001

Home Depot and Sears Home Services Pros and Cons

Pros
  • Location of store
  • Location
  • Service at the store
  • Technician
  • How sear was 10 yrs ago
  • Sales people were nice
Cons
  • Lack of customer service
  • Customer service
  • Unwilling to fix problem
  • Poor customer service
  • Inability to repair
  • Lack of customer service

Home Depot and Sears Home Services Most Positive Reviews

Top rated reviews
5

We bought a major appliance and were told that it was in stock. It was later delivered by home depot. (Delivery...

5

After 3 years and numerous repairs (all 3 doors replaced, electronic board replaced, ice maker repair, now it stops...

Home Depot and Sears Home Services Most Critical Reviews

Lowest rated reviews
1

Twenty-six days ago, I traveled to the Home Depot store on Eureka Rd. in Taylor, Michigan and ordered a front storm...

1

It cost me $95 to learn never to call Sears Appliance Repair again.

I agreed to the minimum $95 charge just for a hous...

Home Depot and Sears Home Services Latest Reviews

Recent published reviews
2.1

I recently ordered a dishwasher from Home Depot. However, the installers Home Depot hired did their job poorly. A few da...

Read all 2486 reviews

Used Sears Home services for a ge dishwasher repair. The first Tech arrived and said a part needed to be ordered and he...

Read all 1908 reviews

Home Depot and Sears Home Services Products and Services

Most reviewed product and services
  • Home Depot Customer Care (208 reviews)
  • Home Depot Delivery Service (154 reviews)
  • Home Depot Installation (146 reviews)
  • Sears Home Services Refrigerator Repair (246 reviews)
  • Sears Home Services Washing Machine Repair (135 reviews)
  • Sears Home Services Customer Care (135 reviews)