PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Home Depot and Sears Home Services as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Home Depot
Sears Home Services

Home Depot and Sears Home Services Overview

Total reviews
2801
1996
Company responses
0
0
Issues resolved
31
7

Home Depot and Sears Home Services Consumer Ratings

Rank
65 out of 321 in Supermarkets and Malls category
164 out of 925 in Household Services category
Customer service
72 in category
112 in category
Product or Service Quality
67 in category
101 in category
Exchange, Refund and Cancellation Policy
50 in category
70 in category
Website
47 in category
104 in category

Home Depot and Sears Home Services Rating Details

Customer service
1.5 (987 reviews)
1.1 (816 reviews)
Reviewer's quote

...Have called several times customer service but no luck. Evidently product still at Luckley Ohio and says its in transit to ups however never gets there ??..

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5 hours today alone and still did not get anywhere, I'm not kidding), well over a dozen calls, talked with well over a dozen customer service people and still no movement. I even emailed Sears customer service as well as their CEO Ed Lampert and still no response (I believe he is the current CEO)...

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Product or Service Quality
2 (788 reviews)
1.3 (659 reviews)
Reviewer's quote

...My credit card was charged and 3 months with many rescheduling dates I cancelled everything! Customer service is a joke! They take your money quickly and take their sweet time returning it! It is only good for basic needs!..

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...Has not made one cube on ice! Repair service line says it will take two weeks for serviceman to return. Totally unacceptable !..

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Exchange, Refund and Cancellation Policy
2.1 (762 reviews)
1.3 (535 reviews)
Reviewer's quote

...Please refund $84. 24 to my PayPal account. Please, do not make me to complain to IRS about unlawful Home Depot tax practice..

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...Trying to get stoppage service, if I get through they schedule plumbers from another state! They then cancel me and not inform me of cancellation. It is a circus. If you corner the person on the phone from the absent-minded logic they then hang up on you...

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Website
2.4 (755 reviews)
1.7 (575 reviews)
Reviewer's quote

This information was misleading as the local website was showing now the package was on backorder until August 22nd, this shows a total disregard for the customer time and a blatant disrespect. At the time I was ordering the appliance package on April 22nd , the website was not showing that the...

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...63) and all the hours of my life that I was on the phone, website and waiting for techs to show up. Did I mention it is a 4 hour window and a tech didn't show up until the 5th hour and stayed into the 6th hour..

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Home Depot and Sears Home Services Pros and Cons

Pros
  • Location of store
  • Location
  • Product availability
  • Technician
  • How sear was 10 yrs ago
  • Sales people were nice
Cons
  • Lack of customer service
  • Customer service
  • Poor customer service
  • Poor customer service
  • Inability to repair
  • Lack of customer service

Home Depot and Sears Home Services Most Positive Reviews

Top rated reviews
5

We bought a major appliance and were told that it was in stock. It was later delivered by home depot. (Delivery...

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5

After 3 years and numerous repairs (all 3 doors replaced, electronic board replaced, ice maker repair, now it stops...

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5

The lady that work at the self service on this moment at the Bird road and 112 ave miami.Florida.
Has a complete lack of...

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5

The repairman showed exactly on time. He was very polite, and knowledgeable. I am a do it your selfer with little know...

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Home Depot and Sears Home Services Most Critical Reviews

Lowest rated reviews
1

Twenty-six days ago, I traveled to the Home Depot store on Eureka Rd. in Taylor, Michigan and ordered a front storm...

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1

It cost me $95 to learn never to call Sears Appliance Repair again.

I agreed to the minimum $95 charge just for a hous...

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1

I miscalculated when I bought over $150 in tiles (25 boxes) and didn't have use for $70 worth of leftover (11 boxes), an...

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1

After spending over 8K on all new top of the line kitchen appliances in 03/2014 (which was worst than purchasing a new c...

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Home Depot and Sears Home Services Latest Reviews

Recent published reviews
No votes

Hello , my name is Manuel pereira . I have ordered real flame Firepit small . I haven’t received it . The confirmation...

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1

Repairman came to our house yesterday and replaced ice maker in our Whirlpool side by side refrigerator/freezer charged...

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1

I rented a compressor and when the contractor came to use it in the afternoon he was having problems with it shutting of...

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No votes

I have been 3 d ays trying to get a real live person to ask a qu estion and all I end up getting is a recording, then I...

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Home Depot and Sears Home Services Products and Services

Most reviewed product and services
  • Home Depot Customer Care (247 reviews)
  • Home Depot Delivery Service (177 reviews)
  • Home Depot Installation (165 reviews)
  • Sears Home Services Refrigerator Repair (248 reviews)
  • Sears Home Services Washing Machine Repair (136 reviews)
  • Sears Home Services Customer Care (135 reviews)