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Home Depot

Supermarkets and Malls
  • 9 ISSUES RESOLVED
  • 1599 TOTAL REVIEWS
  • $1.5M CLAIMED LOSSES
  • $3K AVERAGE LOSS
2.2
Customer service
Exchange, Refund and Cancellation Policy
Website
Staff
Diversity of Products or Services
  • Location of store 10
  • Product availability 6
  • Friendly personnel 5
  • Service at the store 5
  • Product selection 5

Customers don't like

  • Lack of customer service43
  • Unwilling to fix problem19
  • Customer service10
  • Waste of time7
  • Policy6
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Sears Home Services

Household Services
  • 3 ISSUES RESOLVED
  • 1047 TOTAL REVIEWS
  • $680K CLAIMED LOSSES
  • $1.5K AVERAGE LOSS
1.4
Customer service
Exchange, Refund and Cancellation Policy
Website
Staff
Diversity of Products or Services
  • Repairman 4
  • Repairmen informed and friendly 3
  • Sales people were nice 3
  • Technician was friendly 3
  • Worst experience ever 3

Customers don't like

  • Inability to repair19
  • Poor customer service16
  • Customer service14
  • Customer escalation department12
  • No one with athority11
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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