PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Home Depot and Sears Home Services as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Home Depot
Sears Home Services

Home Depot and Sears Home Services Overview

Total reviews 3021 2058
Company responses 0 0
Issues resolved 37 7

Home Depot and Sears Home Services Consumer Ratings

Rank
75 out of 350 in Supermarkets and Malls category
168 out of 923 in Household Services category
Customer service
72 in category
115 in category
Product or Service Quality
73 in category
109 in category
Website
56 in category
110 in category
Exchange, Refund and Cancellation Policy
55 in category
75 in category

Home Depot and Sears Home Services Rating Details

Customer service
1.5 (1114 reviews)
1.1 (860 reviews)
Reviewer's quote

...I was furious! Why not have good customer service have him come straight to the door. Like I said "THERE WAS NO ONE IN LINE". This was degrading, unprofessional with no empathy...

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...I have run my own business and this is not customer service. They have me scheduled between 12 and 5 and I fully expect to be put off again. If anyone has any better options I suggest you go somewhere else...

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Product or Service Quality
2 (902 reviews)
1.3 (697 reviews)
Reviewer's quote

...Then they bring you trash wood or defective product, for top dollar. Then the games start on the return process. Obviously i have zero good to say about HD, especially their website...

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Has anyone else had problems with Sears Home Services? My clothes drier has been down for over 2 months now. Service man has been out 3 times and now they seem to be ignoring me. My expensive contract with them says it will either be fixed or replaced...

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Website
2.4 (869 reviews)
1.7 (608 reviews)
Reviewer's quote

Home Depot 's website, glacially slow, search function awful, took me an hour to order two items for curbside pickup, then inexplicably erased my order completely when I pressed "submit order. " Guess they have so much business they don't care. No more of mine though..

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...Website after registering with them, the option to place service does not work. they advertise but don't deliver. the value is not worth the headaches and lost of work hours waiting..

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Exchange, Refund and Cancellation Policy
2.1 (858 reviews)
1.3 (562 reviews)
Reviewer's quote

...After a few calls and many emails we received our refund November 20..

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...Im cancelling the Sears Home Warranty plan and asking my Credit Card company to try to get a refund..

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Home Depot and Sears Home Services Pros and Cons

Pros
  • Location
  • Location of store
  • Product availability
  • Technician
  • How sear was 10 yrs ago
  • Sales people were nice
Cons
  • Customer service
  • Lack of customer service
  • Delivery
  • Poor customer service
  • Inability to repair
  • Lack of customer service

Home Depot and Sears Home Services Most Positive Reviews

Top rated reviews
5

We bought a major appliance and were told that it was in stock. It was later delivered by home depot. (Delivery...

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5

After 3 years and numerous repairs (all 3 doors replaced, electronic board replaced, ice maker repair, now it stops...

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5

The lady that work at the self service on this moment at the Bird road and 112 ave miami.Florida.
Has a complete lack of...

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5

The repairman showed exactly on time. He was very polite, and knowledgeable. I am a do it your selfer with little know...

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Home Depot and Sears Home Services Most Critical Reviews

Lowest rated reviews
1

Twenty-six days ago, I traveled to the Home Depot store on Eureka Rd. in Taylor, Michigan and ordered a front storm...

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1

It cost me $95 to learn never to call Sears Appliance Repair again.

I agreed to the minimum $95 charge just for a hous...

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1

I miscalculated when I bought over $150 in tiles (25 boxes) and didn't have use for $70 worth of leftover (11 boxes), an...

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1

After spending over 8K on all new top of the line kitchen appliances in 03/2014 (which was worst than purchasing a new c...

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Home Depot and Sears Home Services Latest Reviews

Recent published reviews
1

Have been a Home Depot customer for years and spend up to $10,000.00 (TEN THOUSAND) or more every year.I purchased two...

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1

They don't answer phones. Came out and said I needed a new condensor. Never ordered anything.They were supposed to come...

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2

Website is a POS, smarten up marketing retards. I can cut and paste the item name from HD website and search it verbatim...

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1

I cannot get hold of anyone in the home warranty dept. I kept getting transferred, no help. over 20 hours being on hold...

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Home Depot and Sears Home Services Products and Services

Most reviewed product and services
  • Home Depot Delivery Service (191 reviews)
  • Home Depot Installation (174 reviews)
  • Home Depot Rebate (149 reviews)
  • Sears Home Services Refrigerator Repair (253 reviews)
  • Sears Home Services Washing Machine Repair (137 reviews)
  • Sears Home Services Warranty (122 reviews)