PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Home Depot and Sears Home Services as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Home Depot
Sears Home Services

Home Depot and Sears Home Services Overview

Total reviews
2529
1929
Company responses
0
0
Issues resolved
28
7

Home Depot was first mentioned on PissedConsumer on Jun 14, 2007 and since then this brand received 2529 reviews. It is 600 reviews more than Sears Home Services received since Mar 31, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Home Depot customer support team than with Sears Home Services customer service.

Home Depot and Sears Home Services Consumer Ratings

Rank
59 out of 482 in Supermarkets and Malls category
149 out of 1502 in Household Services category
Customer service
63 in category
113 in category
Staff
40 in category
116 in category
Product or Service Quality
58 in category
103 in category

Home Depot and Sears Home Services Rating Details

Customer service
1.5 (834 reviews)
1.1 (787 reviews)
Reviewer's quote

...I called Home Depots customer service two days ago. They said to call their insurer. Now called the insurer and left a message...

givot

...I have never experienced such poor customer service- I called the Gainesville location and they hung up on me. I will never use this company again- I dont know what has happened to Sears but this is no longer the company I have known all these years. No customer service whatsoever..

Rosemary M
Staff
1.9 (690 reviews)
1.4 (686 reviews)
Reviewer's quote

...It seems like the training your staff recieve is just come up with an excuse. Which of course tells me that Home Depot doesnt care about the consumer. There bottom line is we only care about how much money the corporation makes...

John

...The customer service staff is inadequate, untrauned, and use the word "escalation" as a synonym for "good luck, sucker. "..

Brett A
Product or Service Quality
2 (661 reviews)
1.3 (636 reviews)
Reviewer's quote

...One time they were a complete no show and twice they had to cancel cuz they either didnt have my product or didnt have someone to install. Its been a complete Clusterf$ck sh!tshow. I would have returned it by now but I bought with gift cards and dont want to ever shop there again with store credit..

Joe H

...my reference number is 6547644 when i booked this appointment i double checked that the service call was credited towards the bill if i used you and i was told it was, when the guy got there the service call was added on. the service guy said it happens all the time ..

PissedConsumer1748896

Home Depot and Sears Home Services Pros and Cons

Pros
  • Location of store
  • Location
  • Service at the store
  • Technician
  • How sear was 10 yrs ago
  • Sales people were nice
Cons
  • Lack of customer service
  • Customer service
  • Unwilling to fix problem
  • Poor customer service
  • Inability to repair
  • Lack of customer service

Home Depot and Sears Home Services Most Positive Reviews

Top rated reviews
5

We bought a major appliance and were told that it was in stock. It was later delivered by home depot. (Delivery...

5

After 3 years and numerous repairs (all 3 doors replaced, electronic board replaced, ice maker repair, now it stops...

Home Depot and Sears Home Services Most Critical Reviews

Lowest rated reviews
1

Twenty-six days ago, I traveled to the Home Depot store on Eureka Rd. in Taylor, Michigan and ordered a front storm...

1

It cost me $95 to learn never to call Sears Appliance Repair again.

I agreed to the minimum $95 charge just for a hous...

Home Depot and Sears Home Services Latest Reviews

Recent published reviews
1

Your company should be ashamed!! Lured me into buying a kitchen set in November. Promised delivery December 16th so we...

Read all 2529 reviews
1

I scheduled my appointment on Friday, Jan. 11 for Wed. Jan 15 from 8am-12pm. I asked if they had an afternoon...

Read all 1929 reviews

Home Depot and Sears Home Services Products and Services

Most reviewed product and services
  • Home Depot Customer Care (212 reviews)
  • Home Depot Delivery Service (157 reviews)
  • Home Depot Installation (147 reviews)
  • Sears Home Services Refrigerator Repair (247 reviews)
  • Sears Home Services Washing Machine Repair (136 reviews)
  • Sears Home Services Customer Care (135 reviews)