Home Depot vs Sears Home Services

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Home Depot

Supermarkets and Malls
  • 8 ISSUES RESOLVED
  • 1539 TOTAL REVIEWS
  • $1.5M CLAIMED LOSSES
  • $2.9K AVERAGE LOSS
2.2
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Diversity of Products or Services
  • Location of store 10
  • Product availability 6
  • Friendly personnel 5
  • Service at the store 5
  • Product selection 5

Customers don't like

  • Lack of customer service43
  • Unwilling to fix problem19
  • Customer service8
  • Not as advertised6
  • Policy6

Products by Home Depot

No items

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Sears Home Services

Household Services
  • 3 ISSUES RESOLVED
  • 1018 TOTAL REVIEWS
  • $660K CLAIMED LOSSES
  • $1.5K AVERAGE LOSS
1.4
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Diversity of Products or Services
  • Repairman 4
  • Repairmen informed and friendly 3
  • Sales people were nice 3
  • Technician was friendly 3
  • Worst experience ever 3

Customers don't like

  • Inability to repair19
  • Poor customer service16
  • Customer escalation department12
  • Customer service11
  • No one with athority11

Products by Sears Home Services

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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