PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rural King and Home Depot as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rural King
Home Depot

Rural King and Home Depot Overview

Total reviews
717
2544
Company responses
0
0
Issues resolved
2
28

Home Depot was first mentioned on PissedConsumer on Jun 14, 2007 and since then this brand received 2544 reviews. It is 1827 reviews more than Rural King received since May 11, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Home Depot customer support team than with Rural King customer service.

Rural King and Home Depot Consumer Ratings

Rank
42 out of 482 in Supermarkets and Malls category
59 out of 482 in Supermarkets and Malls category
Customer service
54 in category
62 in category
Website
41 in category
43 in category
Exchange, Refund and Cancellation Policy
36 in category
41 in category

According to consumer ratings and reviews, Rural King ranks 17 points higher in the Supermarkets and Malls category than Home Depot. People gave Rural King 1.6 stars for Customer service criterion in Supermarkets and Malls category and it is 58 points higher than the worst rated brand in this category. At the same time, Home Depot was rated 1.5 stars for Customer service criterion in this category and it is 50 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Rural King has a higher rating than Home Depot. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Rural King 2.2 stars and it is 68% greater than other in category. Home Depot however was rated 2.1 stars and it is 63% greater than other in category.

Rural King and Home Depot Rating Details

Customer service
1.6 (260 reviews)
1.5 (845 reviews)
Reviewer's quote

has no ETA of shipment and we will have to cancel your order" I continued to try to contact customer service and finally got through to them on 1/6/2020. It apparently comes down to that RKGuns can't count, and even though I bought it when in stock, and the web site showed the item as in stock for...

Arda

...KeShauna at the Measurement Center was entremely rude, had a smart mouth (so much for customer service). When I asked to speak to a manager, I was placed on hold and held there. I cancelled my order!..

PissedConsumer1772306
Website
2.5 (241 reviews)
2.4 (639 reviews)
Reviewer's quote

...Their website says easy returns but this is not the case. They have the worst return department I have ever seen. Never had a problem with AMAZON or Walmart...

Lawrence S

...The"customer service" informed me i should have checked their website for"excluded items" which apparently is everything that costs very much! Store management will do nothing, corporate will do nothing, so DON'T trust the 11% unless you get it in writing that what you but will qualify!..

PissedConsumer1767378
Exchange, Refund and Cancellation Policy
2.2 (228 reviews)
2.1 (654 reviews)
Reviewer's quote

...I even had to bring it back twice in a week, so I asked that they exchange the saw and was told that they cant. I asked them to fix it and they had to wait days in order for the tech to get to it. I had brought it there On December 20th to fix one of the studs and on the 24 it was still not touched...

PissedConsumer1745542

Home Depot hangs banners from the ceiling with promises that are repeated on the receipt: Return anything anytime for a full refund. HA! I purchased a $120 drill set that did not work. I returned it two weeks later with the receipt...

Richard R

Rural King and Home Depot Pros and Cons

Pros
  • Most employees
  • Undecided
  • Store overall
  • Location of store
  • Location
  • Service at the store
Cons
  • Very rude
  • Fail to deliver
  • How they handle complaints
  • Lack of customer service
  • Customer service
  • Unwilling to fix problem

Rural King and Home Depot Most Positive Reviews

Top rated reviews
5

I'm a coach for lake wales steelers youth football we had a car wash scheduled at another location but it was rainy out...

5

We bought a major appliance and were told that it was in stock. It was later delivered by home depot. (Delivery...

Rural King and Home Depot Most Critical Reviews

Lowest rated reviews
1

Appr. 2 weeks ago I drove 30 miles to Muncie, In. to purchase a gun safe. I paid for it and notified the manager that I...

1

Twenty-six days ago, I traveled to the Home Depot store on Eureka Rd. in Taylor, Michigan and ordered a front storm...

Rural King and Home Depot Latest Reviews

Recent published reviews
3

Going to take close to a month to get a toolbox I needed that I could have gotten elsewhere.

Read all 717 reviews
1

I reserved 2 N-95 masks in the morning, but when I went to pick them up I was told that the masks were sold out....

Read all 2544 reviews

Rural King and Home Depot Products and Services

Most reviewed product and services
  • Rural King Customer Care (108 reviews)
  • Rural King Manager (100 reviews)
  • Rural King Shipping Service (51 reviews)
  • Home Depot Customer Care (213 reviews)
  • Home Depot Delivery Service (158 reviews)
  • Home Depot Installation (149 reviews)