PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Northern Tool And Equipment and Home Depot as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Northern Tool And Equipment
Home Depot

Northern Tool And Equipment and Home Depot Overview

Total reviews
277
2814
Company responses
0
0
Issues resolved
4
31

Northern Tool And Equipment and Home Depot Consumer Ratings

Rank
115 out of 931 in Equipment category
65 out of 321 in Supermarkets and Malls category
Customer service
108 in category
73 in category
Website
77 in category
50 in category
Price Affordability
123 in category
58 in category
Product or Service Quality
62 in category
67 in category

Northern Tool And Equipment and Home Depot Rating Details

Customer service
1.4 (109 reviews)
1.5 (996 reviews)
Reviewer's quote

...for someone to answer !!!! They must only have one person working in Customer service..

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...For the last 5 days, I have been on the phone with HD customer service representatives, including 3 from the so-called resolution team. Each time, I have to explain again what happened and beg for a technician to come to my house and fix the problem. THE PROBLEM THAT THEY CAUSED...

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Website
2.8 (91 reviews)
2.4 (765 reviews)
Reviewer's quote

...I sent an email to customer service as well as filling out a form on their website to see if I could arrange for a return or refund. So far my attempts to contact them have been completely ignored..

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...I went to Home Depot website and inquired about the installation. I was contacted by Green Star Services and set an appointment. I went with this much higher cost company thinking the installation would seamless and quality...

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Price Affordability
2.8 (84 reviews)
2.6 (724 reviews)
Reviewer's quote

I also called about the 110% price match policy. The rebate program is a terrible idea. A low price would get me to buy...

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...Today you sent me an email telling me that you lowered the price on this item to $14. 27 and asked me to purchase it. I am seeking a credit of $5...

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Product or Service Quality
2.1 (82 reviews)
2 (796 reviews)
Reviewer's quote

I had recieved an email coupon for a 200 dollar gift card in the mean time, and called customer service. I spoke with a fellow named Jonathan and asked if, as a thanks for my patience, this gift card could be applied to my purchase, he checked and said it wouldn't be a problem. I thanked him and...

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...If I was you I would get employees that have better customer service skills. I feel like i was talking to a group of incompetent teenagers tha cannot even pronounce inverter. This is the third issue Ive had with this store...

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Northern Tool And Equipment and Home Depot Pros and Cons

Pros
  • Wide variety of products
  • Wide range of quality products
  • Variety
  • Location of store
  • Location
  • Product availability
Cons
  • Customer service
  • Employee lack of concern
  • Shipping process
  • Lack of customer service
  • Customer service
  • Poor customer service

Northern Tool And Equipment and Home Depot Most Positive Reviews

Top rated reviews
5

I bought hey Goodyear air hose from Northern to two of them almost a year ago and both of them busted from the inside...

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5

We bought a major appliance and were told that it was in stock. It was later delivered by home depot. (Delivery...

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5

I purchased some pressure washer equipment in your N Ft Myers store and the cashier Michelle was extremely pleasant and...

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5

The lady that work at the self service on this moment at the Bird road and 112 ave miami.Florida.
Has a complete lack of...

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Northern Tool And Equipment and Home Depot Most Critical Reviews

Lowest rated reviews
1

Ordered a heavy equipment and paid extra for the liftgate feature as delivery truck drivers are not responsible for unlo...

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1

Twenty-six days ago, I traveled to the Home Depot store on Eureka Rd. in Taylor, Michigan and ordered a front storm...

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1

I ordered a pickup crane online from Northern-Tool.. After 6 weeks of being told by the company it had arrived at the...

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1

I miscalculated when I bought over $150 in tiles (25 boxes) and didn't have use for $70 worth of leftover (11 boxes), an...

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Northern Tool And Equipment and Home Depot Latest Reviews

Recent published reviews
3

Waited for 1 hour and 17 mins. for someone to answer !!!! They must only have one person working in Customer service.

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1.8

I wanted an HVAC system installed. I went to Home Depot website and inquired about the installation. I was contacted by...

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1

When you wait over 30 minutes for customer service representative to answer you know they've got serious issues. Do...

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2

I used this about 8 months ago and had no problem, I received a Home Depot gift card. Today I tried to submit the...

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Northern Tool And Equipment and Home Depot Products and Services

Most reviewed product and services
  • Northern Tool And Equipment Customer Care (34 reviews)
  • Northern Tool And Equipment Shipping Service (32 reviews)
  • Northern Tool And Equipment Pressure Washer (16 reviews)
  • Home Depot Customer Care (247 reviews)
  • Home Depot Delivery Service (177 reviews)
  • Home Depot Installation (165 reviews)