PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Northern Tool And Equipment and Home Depot as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Northern Tool And Equipment
Home Depot

Northern Tool And Equipment and Home Depot Overview

Total reviews 284 2973
Company responses 0 0
Issues resolved 4 35

Northern Tool And Equipment and Home Depot Consumer Ratings

Rank
122 out of 941 in Equipment category
72 out of 343 in Supermarkets and Malls category
Customer service
107 in category
65 in category
Website
79 in category
48 in category
Price Affordability
122 in category
59 in category
Exchange, Refund and Cancellation Policy
79 in category
49 in category

Northern Tool And Equipment and Home Depot Rating Details

Customer service
1.4 (113 reviews)
1.5 (1086 reviews)
Reviewer's quote

...Horrible horrible company customer service..

Read full review

Finally one say's can I help you and I said yes we would like to pay for our stuff and she said or I can help you but this is usually for customer service /returns and I asked THEN PLEASE EXPLAIN TO ME WHY THE ENTER ONLY SIGN IS THERE AND THATS WHAT WE GO no reply. Your management needs to be fired...

Read full review
Website
2.7 (95 reviews)
2.3 (841 reviews)
Reviewer's quote

Called customer service 7/3 as no shipping info is available on website was told it had shipped. Called again on 7/10, once again because no way to get info from website and the "helpful" chat window isn't working - was told it was delayed but I would be billed when it shipped and tracking info...

Read full review

...I did not buy the containers as I have my own but they do give you the ratios to use on the website for mixing them. They are free so I will use them until I run out but I will not purchase anymore of them. This system is probably as good as any so I cannot say I am unhappy with it, yet...

Read full review
Price Affordability
2.7 (87 reviews)
2.6 (795 reviews)
Reviewer's quote

I also called about the 110% price match policy. The rebate program is a terrible idea. A low price would get me to buy...

Read full review

I asked about price on merchandise on clearance rack and it took forever for a manager to be tracked down to tell me that it didnt belong there and they would only give me 10% off. Went back a few days later and the same box was misplaced on another shelf still with no price on it!! Boo Apache...

Read full review
Exchange, Refund and Cancellation Policy
1.6 (85 reviews)
2.1 (834 reviews)
Reviewer's quote

...When I call NT for a refund they indicated i would get the refund right away. The order was placed on 9/8/2020 and it is now 10/5/2020 and still no refund..

Read full review

I explained then that I wanted a refund for the delivery fee, and for the broken and damaged parts, and that I would go to another store to get what I need. She said she could not do that, she would have to connect me to the manager. The manager said that he would refund my money only after they...

Read full review

Northern Tool And Equipment and Home Depot Pros and Cons

Pros
  • Wide variety of products
  • Wide range of quality products
  • Variety
  • Location
  • Location of store
  • Product availability
Cons
  • Customer service
  • Employee lack of concern
  • Shipping process
  • Customer service
  • Lack of customer service
  • Unwilling to fix problem

Northern Tool And Equipment and Home Depot Most Positive Reviews

Top rated reviews
5

I bought hey Goodyear air hose from Northern to two of them almost a year ago and both of them busted from the inside...

Read full review
5

We bought a major appliance and were told that it was in stock. It was later delivered by home depot. (Delivery...

Read full review
5

I purchased some pressure washer equipment in your N Ft Myers store and the cashier Michelle was extremely pleasant and...

Read full review
5

The lady that work at the self service on this moment at the Bird road and 112 ave miami.Florida.
Has a complete lack of...

Read full review

Northern Tool And Equipment and Home Depot Most Critical Reviews

Lowest rated reviews
1

Ordered a heavy equipment and paid extra for the liftgate feature as delivery truck drivers are not responsible for unlo...

Read full review
1

Twenty-six days ago, I traveled to the Home Depot store on Eureka Rd. in Taylor, Michigan and ordered a front storm...

Read full review
1

I ordered a pickup crane online from Northern-Tool.. After 6 weeks of being told by the company it had arrived at the...

Read full review
1

I miscalculated when I bought over $150 in tiles (25 boxes) and didn't have use for $70 worth of leftover (11 boxes), an...

Read full review

Northern Tool And Equipment and Home Depot Latest Reviews

Recent published reviews
1

I ordered a Band Saw for over 800.00 from Northern Tool with an estimated delivery date of 5 to 7 business days. After...

Read full review
1

Went to the store listed above tried to find a certain Christmas Item NO ONE around to help so I went and found someone...

Read full review
1.2

They will not respond! Have called, transferred, they've disconnected me over and over. They will not respond to email...

Read full review
1

On 8/16/20 I bought 3 kitchen cabinets from the Home Depot Blaine store Order H2828-8****. The cabinets were supposed...

Read full review

Northern Tool And Equipment and Home Depot Products and Services

Most reviewed product and services
  • Northern Tool And Equipment Customer Care (34 reviews)
  • Northern Tool And Equipment Shipping Service (33 reviews)
  • Northern Tool And Equipment Pressure Washer (16 reviews)
  • Home Depot Customer Care (257 reviews)
  • Home Depot Delivery Service (191 reviews)
  • Home Depot Installation (171 reviews)