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Home Depot

Supermarkets and Malls
  • 14 ISSUES RESOLVED
  • 1860 TOTAL REVIEWS
  • $1.9M CLAIMED LOSSES
  • $3.2K AVERAGE LOSS
2.2
Customer service
Staff
Exchange, Refund and Cancellation Policy
Website
Diversity of Products or Services
  • Location of store 10
  • Product availability 6
  • Service at the store 5
  • Product selection 5
  • It was easy to initially purchase 4

Customers don't like

  • Lack of customer service28
  • Customer service16
  • Unwilling to fix problem5
  • Unwilling to fix problems4
  • Policy4
Delete
  • 3 ISSUES RESOLVED
  • 236 TOTAL REVIEWS
  • $65.4K CLAIMED LOSSES
  • $769 AVERAGE LOSS
2.0
Customer service
Staff
Exchange, Refund and Cancellation Policy
Website
Diversity of Products or Services
  • Wide range of quality products 3
  • Variety 3
  • Wide variety of products 2
  • Quick customer service response 2
  • Terri the phone customer service rep was very helpful and nice 1

Customers don't like

  • Customer service15
  • Shipping process3
  • Manager or quality3
  • Employee lack of concern3
  • Store return not allowed2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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