PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about National Floors Direct and Home Depot as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

National Floors Direct
Home Depot

National Floors Direct and Home Depot Overview

Total reviews
Company responses
Issues resolved

Home Depot was first mentioned on PissedConsumer on Jun 14, 2007 and since then this brand received 2543 reviews. It is 2442 reviews more than National Floors Direct received since Oct 29, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with National Floors Direct customer support team than with Home Depot customer service.

National Floors Direct and Home Depot Consumer Ratings

37 out of 257 in Flooring and Tiling category
59 out of 482 in Supermarkets and Malls category
Customer service
38 in category
62 in category
Product or Service Quality
25 in category
58 in category
Exchange, Refund and Cancellation Policy
19 in category
41 in category

National Floors Direct and Home Depot Rating Details

Customer service
1 (59 reviews)
1.5 (845 reviews)
Reviewer's quote

On 09/01/2018, the installer left my home, without notifying me he was leaving, after I called customer service over 30 times. I was hung up 20 and then cursed out by the customer service manager. The customer service manager states the installers will not rip out the existing carpet in the hallway...

Margaret N

...KeShauna at the Measurement Center was entremely rude, had a smart mouth (so much for customer service). When I asked to speak to a manager, I was placed on hold and held there. I cancelled my order!..

Product or Service Quality
1.2 (53 reviews)
2 (669 reviews)
Reviewer's quote

Bad service...


...Packaging weight which exceeds the product weight, it has the recycle symbol but none of it can be because it is plastic glued to paper, and the paper has a plastic veneer. Surely the bar code could be printed on the wall plate back and eliminate the package!..

Bill C
Exchange, Refund and Cancellation Policy
1.1 (50 reviews)
2.1 (654 reviews)
Reviewer's quote

They violated the contract by not following their own 72 hour rescheduling policy and tried to charge me outrageous fees for restocking after having to cancel, then doubled down when I fought back. They're all Liars and Cheaters, from the sleazy salesmen to the losers in customer service,...


Home Depot hangs banners from the ceiling with promises that are repeated on the receipt: Return anything anytime for a full refund. HA! I purchased a $120 drill set that did not work. I returned it two weeks later with the receipt...

Richard R

National Floors Direct and Home Depot Pros and Cons

  • Two installers were the only silver lining
  • Convenience of the in home quote and selection
  • When 1st put down
  • Location of store
  • Location
  • Service at the store
  • Customer service
  • No help in resolving issue
  • Misrepresentation of salesman
  • Lack of customer service
  • Customer service
  • Unwilling to fix problem

National Floors Direct and Home Depot Most Positive Reviews

Top rated reviews
No votes

We bought a major appliance and were told that it was in stock. It was later delivered by home depot. (Delivery...

National Floors Direct and Home Depot Most Critical Reviews

Lowest rated reviews

We had carpet installed yesterday by national dloors direct. The in home estimate man was very nice and promised us the...


Twenty-six days ago, I traveled to the Home Depot store on Eureka Rd. in Taylor, Michigan and ordered a front storm...

National Floors Direct and Home Depot Latest Reviews

Recent published reviews

Had hardwood flooring installed and one of our contractors scratched it while moving some furniture. Contacted customer...

Read all 101 reviews

Home Depot measuring and flooring center has been a nightmare. First, when I made an appt for measurement, I was 35.00,...

Read all 2543 reviews

National Floors Direct and Home Depot Products and Services

Most reviewed product and services
  • National Floors Direct Flooring Installation (30 reviews)
  • National Floors Direct Carpet Installation (20 reviews)
  • National Floors Direct Customer Care (8 reviews)
  • Home Depot Customer Care (213 reviews)
  • Home Depot Delivery Service (158 reviews)
  • Home Depot Installation (149 reviews)