PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about National Floors Direct and Home Depot as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

National Floors Direct
Home Depot

National Floors Direct and Home Depot Overview

Total reviews 108 2951
Company responses 0 0
Issues resolved 2 35

National Floors Direct and Home Depot Consumer Ratings

Rank
38 out of 209 in Flooring and Tiling category
70 out of 333 in Supermarkets and Malls category
Customer service
39 in category
72 in category
Exchange, Refund and Cancellation Policy
20 in category
53 in category
Product or Service Quality
25 in category
68 in category
Value for money
24 in category
61 in category

National Floors Direct and Home Depot Rating Details

Customer service
1 (63 reviews)
1.5 (1071 reviews)
Reviewer's quote

...Customer service, horrible, planning horrible, communication with their installers horrible. There's a reason you can't find any contact information for Management online. Sadly we are stuck in the middle of a giant cluster with them right now...

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...Customer service is not answering the calls. There are no words to explain how disappointed I am. I do not know what to do..

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Exchange, Refund and Cancellation Policy
1.1 (55 reviews)
2.1 (824 reviews)
Reviewer's quote

They violated the contract by not following their own 72 hour rescheduling policy and tried to charge me outrageous fees for restocking after having to cancel, then doubled down when I fought back. They're all Liars and Cheaters, from the sleazy salesmen to the losers in customer service,...

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...a total refund and do not want either one because it was disreputable. Please let me know when this has been cancelled! cherylj18@yahoo. com Cheryl Hdo not take ddart 351-563-0940..

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Product or Service Quality
1.2 (56 reviews)
2 (868 reviews)
Reviewer's quote

...Customer service manager named Kevin called me "Lady"..

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...this is the first time in my life I've gone out of my way to "complain" let people know about bad behavior and rude service..

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Value for money
1.2 (54 reviews)
2.3 (715 reviews)
Reviewer's quote

...Fake product horrible company and employees save your money and go far away from them. It’s a cash business which means no way of getting back your funds..

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...I pay good money to have decent service, and i do believe my weekly purchases gives you a job so being said Either smile and help me load my crap or by all means kick rocks to the unemployment office because i am tired of this lazy *** Americains..

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National Floors Direct and Home Depot Pros and Cons

Pros
  • Convenience of the in home quote and selection
  • Two installers were the only silver lining
  • 3rd party installers are nice
  • Location
  • Location of store
  • Product availability
Cons
  • Refuse to acknowledge or even admit they made a mistake
  • No help in resolving issue
  • Customer service
  • Customer service
  • Lack of customer service
  • Unwilling to fix problem

National Floors Direct and Home Depot Most Positive Reviews

Top rated reviews
No votes
5

We bought a major appliance and were told that it was in stock. It was later delivered by home depot. (Delivery...

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No votes
5

The lady that work at the self service on this moment at the Bird road and 112 ave miami.Florida.
Has a complete lack of...

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National Floors Direct and Home Depot Most Critical Reviews

Lowest rated reviews
1

We had carpet installed yesterday by national dloors direct. The in home estimate man was very nice and promised us the...

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1

Twenty-six days ago, I traveled to the Home Depot store on Eureka Rd. in Taylor, Michigan and ordered a front storm...

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1

I called this morning to CANCEL my free in home estimate after finding this site and reading reviews. WELL, you are...

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1

I miscalculated when I bought over $150 in tiles (25 boxes) and didn't have use for $70 worth of leftover (11 boxes), an...

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National Floors Direct and Home Depot Latest Reviews

Recent published reviews
1

The salesman was very persuasive so I did the order however tried to cancel for the 3 days nobody answered the phone...

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2

Damage to wall when installing microwave. Delivery person tore off a backsplash causing the destruction of a large...

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1.8

We had nothing but trouble from the start of the installation. Not the installers, very poor communication between sales...

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No votes

Damaged wall while installing microwave. Since July 2nd, 2020 our wall has never been repaired. Reported damage to...

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National Floors Direct and Home Depot Products and Services

Most reviewed product and services
  • National Floors Direct Flooring Installation (30 reviews)
  • National Floors Direct Carpet Installation (21 reviews)
  • National Floors Direct Customer Care (8 reviews)
  • Home Depot Customer Care (257 reviews)
  • Home Depot Delivery Service (191 reviews)
  • Home Depot Installation (169 reviews)