PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Home Depot and National Floors Direct as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Home Depot
National Floors Direct

Home Depot and National Floors Direct Overview

Total reviews
2870
105
Company responses
0
0
Issues resolved
31
2

Home Depot and National Floors Direct Consumer Ratings

Rank
68 out of 332 in Supermarkets and Malls category
38 out of 209 in Flooring and Tiling category
Customer service
76 in category
40 in category
Product or Service Quality
72 in category
26 in category
Exchange, Refund and Cancellation Policy
55 in category
21 in category
Diversity of Products or Services
57 in category
34 in category

Home Depot and National Floors Direct Rating Details

Customer service
1.5 (1025 reviews)
1 (61 reviews)
Reviewer's quote

I've been a Home Depot customer for over 30 years now and reluctantly have kind of accepted the overall poor customer service and the sloppy, disorganized nature of the store and product layout - UNTIL NOW. Yesterday, I only needed to purchase 2 items from Home Depot: - (1) 3/4" water hose - (1)...

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...Customer service manager named Kevin called me "Lady"..

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Product or Service Quality
2 (822 reviews)
1.2 (54 reviews)
Reviewer's quote

Immediately following the service technician putting our dryer back together, he did no further testing on the unit and left. I immediately contacted the Manager at the Parker Home Depot and advised them of this information. The Manager said they would not replace the dryer and said it was an issue...

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Bad service...

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Exchange, Refund and Cancellation Policy
2.1 (789 reviews)
1.1 (52 reviews)
Reviewer's quote

I receive a email showing order cancellation and saying items not in stock, and stating I have 2 to 3 business days before return of money on card. After notifying I am told 3 to 5 days! This is a huge problem! Not only do I have to wait for return of my customers money to card I am unable to even...

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They violated the contract by not following their own 72 hour rescheduling policy and tried to charge me outrageous fees for restocking after having to cancel, then doubled down when I fought back. They're all Liars and Cheaters, from the sleazy salesmen to the losers in customer service,...

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Diversity of Products or Services
2.6 (758 reviews)
1.3 (47 reviews)
Reviewer's quote

...I was contacted by Green Star Services and set an appointment. I went with this much higher cost company thinking the installation would seamless and quality. This was far from what I got, it seemed immediately that this was not a professional crew...

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On 09/24/2018, customer services worker, Linda called me and reported the floors were backed ordered once again, the date is pushed to 10/26/2018. At this time, I asked if the carpet for the upstairs hallway and staircase can be installed in the meantime, while we wait for the floor to get in...

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Home Depot and National Floors Direct Pros and Cons

Pros
  • Location of store
  • Location
  • Product availability
  • Convenience of the in home quote and selection
  • Two installers were the only silver lining
  • When 1st put down
Cons
  • Customer service
  • Lack of customer service
  • Unwilling to fix problem
  • Customer service
  • Rude and condescending
  • Refuse to acknowledge or even admit they made a mistake

Home Depot and National Floors Direct Most Positive Reviews

Top rated reviews
5

We bought a major appliance and were told that it was in stock. It was later delivered by home depot. (Delivery...

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No votes
5

The lady that work at the self service on this moment at the Bird road and 112 ave miami.Florida.
Has a complete lack of...

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No votes

Home Depot and National Floors Direct Most Critical Reviews

Lowest rated reviews
1

Twenty-six days ago, I traveled to the Home Depot store on Eureka Rd. in Taylor, Michigan and ordered a front storm...

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1

We had carpet installed yesterday by national dloors direct. The in home estimate man was very nice and promised us the...

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1

I miscalculated when I bought over $150 in tiles (25 boxes) and didn't have use for $70 worth of leftover (11 boxes), an...

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1

I called this morning to CANCEL my free in home estimate after finding this site and reading reviews. WELL, you are...

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Home Depot and National Floors Direct Latest Reviews

Recent published reviews
2

I HAVE QUESTIONS ABOUT THEIR CARPET SERVICE...NO WHERE TO WRITE TO...AND HOME DEPOT NEVER ANSWERS PHONES.

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1

National Floor Direct (NFD) is getting one star only because there is no option for negative numbers. If so, NFD would h...

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1.4

I went in to buy carpet, picked out the style I wanted, and paid the $35.00 for the contractor to come and measure a rec...

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1

We were scheduled for carpet installation today. We’re told we would receive a call between 7-8 AM. No call ever came. W...

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Home Depot and National Floors Direct Products and Services

Most reviewed product and services
  • Home Depot Customer Care (250 reviews)
  • Home Depot Delivery Service (182 reviews)
  • Home Depot Installation (168 reviews)
  • National Floors Direct Flooring Installation (30 reviews)
  • National Floors Direct Carpet Installation (21 reviews)
  • National Floors Direct Customer Care (8 reviews)