PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Menards and Home Depot as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Menards
Home Depot

Menards and Home Depot Overview

Total reviews
2307
2546
Company responses
0
0
Issues resolved
13
28

Home Depot was first mentioned on PissedConsumer on Jun 14, 2007 and since then this brand received 2546 reviews. It is 239 reviews more than Menards received since Aug 5, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Menards customer support team and Home Depot customer service.

Menards and Home Depot Consumer Ratings

Rank
36 out of 483 in Supermarkets and Malls category
59 out of 483 in Supermarkets and Malls category
Customer service
38 in category
63 in category
Staff
28 in category
41 in category
Website
36 in category
44 in category

According to consumer ratings and reviews, Menards ranks 23 points higher in the Supermarkets and Malls category than Home Depot. People gave Menards 1.8 stars for Customer service criterion in Supermarkets and Malls category and it is 74 points higher than the worst rated brand in this category. At the same time, Home Depot was rated 1.5 stars for Customer service criterion in this category and it is 49 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Menards has a higher rating than Home Depot. Regarding Website criterion, consumers gave Menards 2.5 stars and it is 68% greater than other in category. Home Depot however was rated 2.4 stars and it is 61% greater than other in category.

Menards and Home Depot Rating Details

Customer service
1.8 (617 reviews)
1.5 (846 reviews)
Reviewer's quote

Give me Menards customer service, not their bank..

Darlene

...KeShauna at the Measurement Center was entremely rude, had a smart mouth (so much for customer service). When I asked to speak to a manager, I was placed on hold and held there. I cancelled my order!..

PissedConsumer1772306
Staff
2.2 (541 reviews)
1.9 (700 reviews)
Reviewer's quote

...Was told this by a manager and several staff members, find this a little ridiculous..

William V

Because the carpet sales staff assured me several times that home depot have the11% rebate, I chose to buy their carpet and pads. Several times they told me it all qualified, one even did the math to shore i would get back over$200 on an $1850 order. After waiting over 3 months i finally get a...

PissedConsumer1767378
Website
2.5 (521 reviews)
2.4 (639 reviews)
Reviewer's quote

...I think the customer service # listed on menards website is for their menards card. So sent an email..

PissedConsumer1655060

...BBB involved and the home depot rep told me not to listen to online support (the website you are directed to) and she has the real info. Well her dates have come and gone now as well with no card..

PissedConsumer1754989

Menards and Home Depot Pros and Cons

Pros
  • Prices
  • Generally favorable shopping
  • Selection
  • Location of store
  • Location
  • Service at the store
Cons
  • Poor customer service
  • Rude manager
  • Response of local management
  • Lack of customer service
  • Customer service
  • Unwilling to fix problem

Menards and Home Depot Most Positive Reviews

Top rated reviews
5

We got the machine home and within an hour the transmission stuck in reverse and the oil cooler leaks very badly. ...

5

We bought a major appliance and were told that it was in stock. It was later delivered by home depot. (Delivery...

Menards and Home Depot Most Critical Reviews

Lowest rated reviews
1

Ordered and paid for tile for bathroom renovation on Aug 16 with estimated Sept 1 delivery date. Received email on Aug...

1

Twenty-six days ago, I traveled to the Home Depot store on Eureka Rd. in Taylor, Michigan and ordered a front storm...

Menards and Home Depot Latest Reviews

Recent published reviews
2.3

Before you say you didn't receive your rebate just take a look at the front and back photos above. Menards rebates come...

Read all 2307 reviews
1.6

Ordered custom-made kitchen cabinets, wife and husband measured wrong. Home Depot wanted a fortune for installation....

Read all 2546 reviews

Menards and Home Depot Products and Services

Most reviewed product and services
  • Menards Rebate (297 reviews)
  • Menards Customer Care (228 reviews)
  • Menards Manager (165 reviews)
  • Home Depot Customer Care (213 reviews)
  • Home Depot Delivery Service (158 reviews)
  • Home Depot Installation (149 reviews)