PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Menards and Home Depot as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Menards
Home Depot

Menards and Home Depot Overview

Total reviews 3460 3056
Company responses 0 0
Issues resolved 17 38

Menards and Home Depot Consumer Ratings

Rank
63 out of 334 in Supermarkets and Malls category
74 out of 334 in Supermarkets and Malls category
Customer service
54 in category
76 in category
Product or Service Quality
53 in category
77 in category
Website
57 in category
56 in category
Exchange, Refund and Cancellation Policy
51 in category
57 in category

Menards and Home Depot Rating Details

Customer service
1.7 (1146 reviews)
1.5 (1130 reviews)
Reviewer's quote

My order was lost on the truck not one time but twice! Two different days as I sat home waiting for them for hours! This is awful and when I call customer service it is a recording stating I have to send a e mail. Cant speak to a representative. This is absurd...

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...Called customer service today to cancel my entire order due to the amount of stress this has caused. I was told they have to continue to wait and check back until my cabinet comes in to cancel/refund money. At this point, I am so fed up...

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Product or Service Quality
2.2 (949 reviews)
2 (918 reviews)
Reviewer's quote

It appears that Menards can NOT find when a product is sold from a given location. They tell me that the only way to track a sale is if I know my credit card number. I find that hard to believe..

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...They never came to install, they don't want to hear about in customer service in the store...

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Website
2.3 (945 reviews)
2.4 (882 reviews)
Reviewer's quote

...being unable to get information on my rebates - I go searching and see I am not the only one with this problem, after seeing all the complaints on the BBB website, and consumer protection websites. I feel it necessary to file complaints with the BBB and the consumer protection offices, as well as to contact the local and the national media to warn the...

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Your website is horrible. Slow loading times, product filters not working, bad design. Im a web designer 10 years and a microsoft MCSA...

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Exchange, Refund and Cancellation Policy
2.2 (929 reviews)
2.1 (868 reviews)
Reviewer's quote

...Need replacement or refund. Submitted my complaint via PissedConsumer but have not received a reply from Menards..

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order never received, had to cancel and receive my refund..

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Menards and Home Depot Pros and Cons

Pros
  • Prices
  • Rebate programs
  • Generally favorable shopping
  • Location
  • Location of store
  • Product availability
Cons
  • Poor customer service
  • Rude manager
  • Response of local management
  • Customer service
  • Lack of customer service
  • Unwilling to fix problem

Menards and Home Depot Most Positive Reviews

Top rated reviews
5

We got the machine home and within an hour the transmission stuck in reverse and the oil cooler leaks very badly. ...

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5

We bought a major appliance and were told that it was in stock. It was later delivered by home depot. (Delivery...

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5

On August 9th I purchased I-Joists. I was told they would take 2 to 3 weeks. Then I received a call they would be the...

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5

The lady that work at the self service on this moment at the Bird road and 112 ave miami.Florida.
Has a complete lack of...

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Menards and Home Depot Most Critical Reviews

Lowest rated reviews
1

Ordered and paid for tile for bathroom renovation on Aug 16 with estimated Sept 1 delivery date. Received email on Aug...

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1

Twenty-six days ago, I traveled to the Home Depot store on Eureka Rd. in Taylor, Michigan and ordered a front storm...

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1

On 07/12/2014, Our 501c3 Charity went to Menards and bought a Deck KIT... A KIT is supposed to have all the parts you...

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1

I miscalculated when I bought over $150 in tiles (25 boxes) and didn't have use for $70 worth of leftover (11 boxes), an...

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Menards and Home Depot Latest Reviews

Recent published reviews
1

Where is it?unable to track on your site.i just want an answer.its been 3 months.owed around 3 to 4hundred dollars.

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No votes

Hello, I moved from the Greenville, SC area to Texas almost two and a half years ago. I have REPEATEDLY asked, if you're...

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1.5

To: Menard corporate offices,
I've been fed up with being unable to get information on my rebates - I go searching and se...

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1

Went to Home Depot to buy kitchen faucet. Seen it online but it was also sold in store. When I went to the store to...

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Menards and Home Depot Products and Services

Most reviewed product and services
  • Menards Rebate (390 reviews)
  • Menards Manager (173 reviews)
  • Menards Delivery Service (66 reviews)
  • Home Depot Delivery Service (191 reviews)
  • Home Depot Installation (175 reviews)
  • Home Depot Rebate (149 reviews)