PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Home Depot and Menards as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Home Depot
Menards

Home Depot and Menards Overview

Total reviews 3782 4825
Company responses 0 0
Issues resolved 48 36

Home Depot and Menards Consumer Ratings

Rank
125 out of 533 in Supermarkets and Malls category
109 out of 533 in Supermarkets and Malls category
Customer service
141 in category
125 in category
Product or Service Quality
140 in category
106 in category
Exchange, Refund and Cancellation Policy
120 in category
118 in category
Website
103 in category
112 in category

Home Depot and Menards Rating Details

Customer service
1.5
(1491 reviews)
1.6
(1712 reviews)
Reviewer's quote

...So I call customer service she says it'll be the Friday 23rd. Well it's Friday 23 no dam shelf! I wonder if Lowe's would lie to me like Home Depot is doing! The shelf is coming out of Ga I'm in NC. Are they another GA on the other side of the world I'm unaware of??..

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POOR NO RESPONSE TO QUESTIONS LOOK SOME WHER ELSE TO GET CUSTOMER SERVICE AND HELP WITH YOUR QUESTIONS..

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Product or Service Quality
1.9
(1211 reviews)
2.2
(1439 reviews)
Reviewer's quote

...I included installation and haul away of the old washer service. When the washer was delivered, the delivery service would not install it because the old washer was on a pedestal. The delivery service driver contacted someone who stated putting it on the old pedestal created a liability issue...

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Recently bought bedroom set and chair from them, wasnt aware of there delivery service, charged 150 dollars was told they had the stuff at the store, driver and helper showed up from a hundred miles away with a UHAUAL truck had to help them unload it and they did not even set up ( Seventy plus...

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Exchange, Refund and Cancellation Policy
2.1
(1162 reviews)
2.1
(1392 reviews)
Reviewer's quote

...He assured me the order would be picked up that day, and my refund processed that day I was shocked it went so easy. After a few days of no refund processed, and materials still sprawled out all over the sidewalk, and completely covering the ADA access ramp to the strip mall...

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...At time of purchase I was under the impression it was either a prepaid gift card, of a refund check. Not either one, just a bar code good for their store. And no good for the online store/...

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Website
2.3
(1154 reviews)
2.3
(1427 reviews)
Reviewer's quote

...The reason for the email is that I tried contacting the store by phone as instructed on your website. Between yesterday and today I called a total of 6 times. One time I stayed on for 10 minutes while the other 5 times I hung up after 2 minutes...

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Had trouble with website, information was not loading properly information conflicted itself. Called local store to get clarification on pricing for siding however apparently was put through to their National call center. Told the woman website was not working had questions about the siding was...

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Home Depot and Menards Pros and Cons

Pros
  • Location
  • Location of store
  • Product availability
  • Prices
  • Generally favorable shopping
  • Selection
Cons
  • Customer service
  • Lack of customer service
  • No customer service
  • Poor customer service
  • Customer service
  • Rude manager

Home Depot and Menards Most Positive Reviews

Top rated reviews
5

All of a sudden Home Depot denied my return. I was treated like a criminal. We have built several houses and spend...

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5

I bought some cabinet hinges at Menards in Forsythe last week and mistakenly picked up 2 different which I didn't...

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5

The lady that work at the self service on this moment at the Bird road and 112 ave miami.Florida.
Has a complete lack of...

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5

Menards is the only store I know of that has never made a mistake on a sales price, nor failed to send me a requested...

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Home Depot and Menards Most Critical Reviews

Lowest rated reviews
1

I completed the application for my paint rebate but I had gotten some of the numbers incorrect. When I realized what...

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1

I called, and asked who I could speak to about an order that was placed almost a month ago. He transferred me to a line...

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1

Could not get assistance. Just wanted a special light bulb and asked 3 different workers and none of them knew what to...

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1

I ordered 3 pairs of work pants online from Menard's. The next day, my card was charged, and I received a confirmation...

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Home Depot and Menards Latest Reviews

Recent published reviews
2.5

I purchased a new LG clothes washer from The Home Depot. I included installation and haul away of the old washer service...

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2.7

POOR NO RESPONSE TO QUESTIONS
LOOK SOME WHER ELSE TO GET CUSTOMER SERVICE AND HELP WITH YOUR QUESTIONS

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No votes

To whom it may concern. My 82 year old mom on a budget had to buy a range. She came to your store. After not letting us...

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1

I bought a washing machine in stock they brought up to check out on cart we inspected box said to sales associate the...

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