PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Home Depot and Menards as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Home Depot
Menards

Home Depot and Menards Overview

Total reviews 3285 4107
Company responses 0 0
Issues resolved 41 23

Home Depot and Menards Consumer Ratings

Rank
87 out of 372 in Supermarkets and Malls category
75 out of 372 in Supermarkets and Malls category
Customer service
81 in category
64 in category
Product or Service Quality
79 in category
57 in category
Website
61 in category
63 in category
Exchange, Refund and Cancellation Policy
63 in category
60 in category

Home Depot and Menards Rating Details

Customer service
1.5 (1248 reviews)
1.6 (1437 reviews)
Reviewer's quote

...Nice customer service. But true to my word, I did buy elsewhere, paid more and was glad to NOT give my business to Bonnie and the business she works for. Im sure you wont care as I am but one person and you are a large corporation...

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...She call me ignorant and you shut up right st the customer service returns . UNACCEPTABLE. She is NOT for a job as manager...

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Product or Service Quality
1.9 (1016 reviews)
2.2 (1206 reviews)
Reviewer's quote

...service call and Frigidaire refused to exchange after 2 months. Home Depot still refuses..

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...I ask for refund i got my refund and even when they make a mistake they still charge $150 for service charge . I will never again order anything from Menard ane i will not reccomend them to nobody they are really..

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Website
2.3 (966 reviews)
2.3 (1195 reviews)
Reviewer's quote

The rep there tried to help---by reading the Home Depot website page about the product--which I had already read. The combination of very bad lying and the presumption that their customers are idiots make me wonder why Home Depot has any customers at all. Oh, wait; they are a virtual; monopoly...

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While I am able to enter my credit card info onto the website, it is not accepted or retained. I have tried several credit cards. I am unable to order and pay for online purchases and have to go to the store...

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Exchange, Refund and Cancellation Policy
2 (963 reviews)
2.1 (1171 reviews)
Reviewer's quote

...Going back today to try to put a third time to get a refund..

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Bought a mower, worked 10 minutes then broke.. return/exchange is not an option since the item was open and used! Now they want me to drive to a service center an hour away for repair! That shouldnt be my responsibility! Unreal please dont buy from them again! They dont stand behind their products!

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Home Depot and Menards Pros and Cons

Pros
  • Location
  • Location of store
  • Product availability
  • Prices
  • Generally favorable shopping
  • Selection
Cons
  • Customer service
  • Lack of customer service
  • Unwilling to fix problem
  • Poor customer service
  • Rude manager
  • Customer service

Home Depot and Menards Most Positive Reviews

Top rated reviews
5

We bought a major appliance and were told that it was in stock. It was later delivered by home depot. (Delivery...

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5

We got the machine home and within an hour the transmission stuck in reverse and the oil cooler leaks very badly. ...

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5

The lady that work at the self service on this moment at the Bird road and 112 ave miami.Florida.
Has a complete lack of...

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5

On August 9th I purchased I-Joists. I was told they would take 2 to 3 weeks. Then I received a call they would be the...

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Home Depot and Menards Most Critical Reviews

Lowest rated reviews
1

Twenty-six days ago, I traveled to the Home Depot store on Eureka Rd. in Taylor, Michigan and ordered a front storm...

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1

Ordered and paid for tile for bathroom renovation on Aug 16 with estimated Sept 1 delivery date. Received email on Aug...

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1

I miscalculated when I bought over $150 in tiles (25 boxes) and didn't have use for $70 worth of leftover (11 boxes), an...

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1

On 07/12/2014, Our 501c3 Charity went to Menards and bought a Deck KIT... A KIT is supposed to have all the parts you...

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Home Depot and Menards Latest Reviews

Recent published reviews
2.9

I am rewriting this email because the other one kicked me out and would not allow me to send. On 9/01/21 I came into the...

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1

Returning items with a receipt but not ringing up in the system so I have I have been informed they are not able to...

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No votes

HD contacted me about potential CC fraud. Im out of town but provided SS # but also wanted HD CC# which I didnt have;...

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2.7

Sharon Berent canceled order 3193**** twice one half hour after I placed it. Got an email telling me they are...

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