PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Home Depot and Menards as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Home Depot
Menards

Home Depot and Menards Overview

Total reviews 3016 3300
Company responses 0 0
Issues resolved 37 17

Home Depot and Menards Consumer Ratings

Rank
76 out of 350 in Supermarkets and Malls category
62 out of 350 in Supermarkets and Malls category
Customer service
73 in category
53 in category
Product or Service Quality
74 in category
54 in category
Website
57 in category
56 in category
Exchange, Refund and Cancellation Policy
56 in category
50 in category

Home Depot and Menards Rating Details

Customer service
1.5 (1112 reviews)
1.7 (1089 reviews)
Reviewer's quote

...I was furious! Why not have good customer service have him come straight to the door. Like I said "THERE WAS NO ONE IN LINE". This was degrading, unprofessional with no empathy...

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Its crazy that I cannot speak with customer service when Im spending $3,000 at Menards!!!!..

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Product or Service Quality
2 (898 reviews)
2.2 (896 reviews)
Reviewer's quote

...I wont recommend a Ryobi product. The pull cord housing breaking in to two pieces on third time use tells me this 4 cylinder weed eater is built cheap. I wont do business at Home Depot again and will tell everyone I know what happened to me!..

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...I need to speak with a customer service rep not from a local store but from the online store. It is impossible to find a phone number for this..

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Website
2.4 (865 reviews)
2.4 (890 reviews)
Reviewer's quote

Why is your website so dammed slow !..

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...I have searched in their website for my rebate and it doesn't show that I am getting anything or have even submitted any. The store customer service pleads that its not Menards- its Rebates International. BS...

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Exchange, Refund and Cancellation Policy
2.1 (854 reviews)
2.2 (868 reviews)
Reviewer's quote

...After a few calls and many emails we received our refund November 20..

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...I was not even offered a reasonable and amicable refund for an error completely on their part. Very disappointing..

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Home Depot and Menards Pros and Cons

Pros
  • Location
  • Location of store
  • Product availability
  • Prices
  • Rebate programs
  • Generally favorable shopping
Cons
  • Customer service
  • Lack of customer service
  • Delivery
  • Poor customer service
  • Rude manager
  • Response of local management

Home Depot and Menards Most Positive Reviews

Top rated reviews
5

We bought a major appliance and were told that it was in stock. It was later delivered by home depot. (Delivery...

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5

We got the machine home and within an hour the transmission stuck in reverse and the oil cooler leaks very badly. ...

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5

The lady that work at the self service on this moment at the Bird road and 112 ave miami.Florida.
Has a complete lack of...

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5

On August 9th I purchased I-Joists. I was told they would take 2 to 3 weeks. Then I received a call they would be the...

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Home Depot and Menards Most Critical Reviews

Lowest rated reviews
1

Twenty-six days ago, I traveled to the Home Depot store on Eureka Rd. in Taylor, Michigan and ordered a front storm...

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1

Ordered and paid for tile for bathroom renovation on Aug 16 with estimated Sept 1 delivery date. Received email on Aug...

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1

I miscalculated when I bought over $150 in tiles (25 boxes) and didn't have use for $70 worth of leftover (11 boxes), an...

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1

On 07/12/2014, Our 501c3 Charity went to Menards and bought a Deck KIT... A KIT is supposed to have all the parts you...

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Home Depot and Menards Latest Reviews

Recent published reviews
1

Why is your website so dammed slow !

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2

Didn't receive package in 2 weeks. ordered
on November 15

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4.9

We ordered two appliances and refused one due to the fact Home Depot couldnt install it. This was back in September....

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1

Sent in rebates totaling more than $100.00 more than two months ago and still have not received the rebates. Checked...

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Home Depot and Menards Products and Services

Most reviewed product and services
  • Home Depot Delivery Service (191 reviews)
  • Home Depot Installation (174 reviews)
  • Home Depot Rebate (149 reviews)
  • Menards Rebate (379 reviews)
  • Menards Manager (173 reviews)
  • Menards Delivery Service (66 reviews)