PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Home Depot and Menards as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Home Depot
Menards

Home Depot and Menards Overview

Total reviews
2869
2908
Company responses
0
0
Issues resolved
31
15

Home Depot and Menards Consumer Ratings

Rank
68 out of 332 in Supermarkets and Malls category
44 out of 332 in Supermarkets and Malls category
Customer service
75 in category
49 in category
Product or Service Quality
71 in category
50 in category
Website
51 in category
49 in category
Exchange, Refund and Cancellation Policy
54 in category
47 in category

Home Depot and Menards Rating Details

Customer service
1.5 (1024 reviews)
1.7 (893 reviews)
Reviewer's quote

I've been a Home Depot customer for over 30 years now and reluctantly have kind of accepted the overall poor customer service and the sloppy, disorganized nature of the store and product layout - UNTIL NOW. Yesterday, I only needed to purchase 2 items from Home Depot: - (1) 3/4" water hose - (1)...

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...They just keep referring me to the other company and both of them are worthless from a customer service perspective. I just want what I'm owed. It's a rebate for Menards so I would have to spend it at that stupid store again anyway so I'm not really sure what there is to lose for them..

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Product or Service Quality
2 (822 reviews)
2.2 (745 reviews)
Reviewer's quote

Immediately following the service technician putting our dryer back together, he did no further testing on the unit and left. I immediately contacted the Manager at the Parker Home Depot and advised them of this information. The Manager said they would not replace the dryer and said it was an issue...

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I went to the Menards in Glendale Heights, IL and received such outstanding service I had to mention it to someone. I needed deck boards for repair to our deck and these gentlemen went out of their way to fill the order I needed. I guess everyone is out of deck boards but they had just received a...

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Website
2.4 (792 reviews)
2.4 (733 reviews)
Reviewer's quote

...I went to Home Depot website and inquired about the installation. I was contacted by Green Star Services and set an appointment. I went with this much higher cost company thinking the installation would seamless and quality...

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...Also, the Menards website says they have the items you are looking for, but when you get to the store the items have been out of stock for a long time. And, talk about waiting for anyone to help you in the store. Menards has changed drastically over the last year...

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Exchange, Refund and Cancellation Policy
2.1 (789 reviews)
2.2 (718 reviews)
Reviewer's quote

I receive a email showing order cancellation and saying items not in stock, and stating I have 2 to 3 business days before return of money on card. After notifying I am told 3 to 5 days! This is a huge problem! Not only do I have to wait for return of my customers money to card I am unable to even...

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I buy lawn mowers less in one month Stop working I come back to return or exchange she say no you cant return it or exchange it over seven days..

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Home Depot and Menards Pros and Cons

Pros
  • Location of store
  • Location
  • Product availability
  • Prices
  • Generally favorable shopping
  • Selection
Cons
  • Customer service
  • Lack of customer service
  • Unwilling to fix problem
  • Poor customer service
  • Rude manager
  • Response of local management

Home Depot and Menards Most Positive Reviews

Top rated reviews
5

We bought a major appliance and were told that it was in stock. It was later delivered by home depot. (Delivery...

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5

We got the machine home and within an hour the transmission stuck in reverse and the oil cooler leaks very badly. ...

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5

The lady that work at the self service on this moment at the Bird road and 112 ave miami.Florida.
Has a complete lack of...

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5

On August 9th I purchased I-Joists. I was told they would take 2 to 3 weeks. Then I received a call they would be the...

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Home Depot and Menards Most Critical Reviews

Lowest rated reviews
1

Twenty-six days ago, I traveled to the Home Depot store on Eureka Rd. in Taylor, Michigan and ordered a front storm...

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1

Ordered and paid for tile for bathroom renovation on Aug 16 with estimated Sept 1 delivery date. Received email on Aug...

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1

I miscalculated when I bought over $150 in tiles (25 boxes) and didn't have use for $70 worth of leftover (11 boxes), an...

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1

On 07/12/2014, Our 501c3 Charity went to Menards and bought a Deck KIT... A KIT is supposed to have all the parts you...

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Home Depot and Menards Latest Reviews

Recent published reviews
1.4

I went in to buy carpet, picked out the style I wanted, and paid the $35.00 for the contractor to come and measure a rec...

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1

Will never shop at a Menards again!

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No votes

WARNING DO NOT PURCHASE CARPETS FROM HOME DEPOT!!!!!!
Interesting my post on how Home Depot does not stand behind their w...

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1

I buy lawn mowers less in one month Stop working I come back to return or exchange she say no you cant return it or...

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Home Depot and Menards Products and Services

Most reviewed product and services
  • Home Depot Customer Care (250 reviews)
  • Home Depot Delivery Service (182 reviews)
  • Home Depot Installation (168 reviews)
  • Menards Rebate (341 reviews)
  • Menards Customer Care (253 reviews)
  • Menards Manager (169 reviews)