PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Home Depot and Menards as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Home Depot
Menards

Home Depot and Menards Overview

Total reviews
2531
2298
Company responses
0
0
Issues resolved
28
13

Home Depot was first mentioned on PissedConsumer on Jun 14, 2007 and since then this brand received 2531 reviews. It is 233 reviews more than Menards received since Aug 5, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Home Depot customer support team and Menards customer service.

Home Depot and Menards Consumer Ratings

Rank
59 out of 482 in Supermarkets and Malls category
36 out of 482 in Supermarkets and Malls category
Customer service
62 in category
38 in category
Staff
40 in category
28 in category
Product or Service Quality
57 in category
34 in category

According to consumer ratings and reviews, Menards ranks 23 points higher in the Supermarkets and Malls category than Home Depot. People gave Home Depot 1.5 stars for Customer service criterion in Supermarkets and Malls category and it is 48 points higher than the worst rated brand in this category. At the same time, Menards was rated 1.8 stars for Customer service criterion in this category and it is 72 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Menards has a higher rating than Home Depot. Regarding Product or Service Quality criterion, consumers gave Home Depot 2 stars and it is 51% worse than other in category. Menards however was rated 2.3 stars and it is 69% greater than other in category.

Home Depot and Menards Rating Details

Customer service
1.5 (836 reviews)
1.8 (611 reviews)
Reviewer's quote

...So I come back to gey my refund and a few more things and now they are telling me I at the customer service desk that they will have to refund the whole order for me to get my ten percent. I should have done it but ny then I was over the whole thing. Long story short...

PissedConsumer1765423

Give me Menards customer service, not their bank..

Darlene
Staff
1.9 (692 reviews)
2.2 (535 reviews)
Reviewer's quote

...It seems like the training your staff recieve is just come up with an excuse. Which of course tells me that Home Depot doesnt care about the consumer. There bottom line is we only care about how much money the corporation makes...

John

...Staff of Menards hardware, hardware@menard-inc. com attn, Hardware Associate Buyer, Menard, Inc. as well as Menards “guest services” guest@menard-inc...

David P
Product or Service Quality
2 (663 reviews)
2.3 (514 reviews)
Reviewer's quote

...One time they were a complete no show and twice they had to cancel cuz they either didnt have my product or didnt have someone to install. Its been a complete Clusterf$ck sh!tshow. I would have returned it by now but I bought with gift cards and dont want to ever shop there again with store credit..

Joe H

...I experienced a problem in the store and was not able to contact their customer service department as its NON EXISTENT! Thats right. No way to contact on a corporate level. However, you can fill out a card at their rebate center in the store...

Hinata

Home Depot and Menards Pros and Cons

Pros
  • Location of store
  • Location
  • Service at the store
  • Prices
  • Generally favorable shopping
  • Selection
Cons
  • Lack of customer service
  • Customer service
  • Unwilling to fix problem
  • Poor customer service
  • Rude manager
  • Response of local management

Home Depot and Menards Most Positive Reviews

Top rated reviews
5

We bought a major appliance and were told that it was in stock. It was later delivered by home depot. (Delivery...

5

We got the machine home and within an hour the transmission stuck in reverse and the oil cooler leaks very badly. ...

Home Depot and Menards Most Critical Reviews

Lowest rated reviews
1

Twenty-six days ago, I traveled to the Home Depot store on Eureka Rd. in Taylor, Michigan and ordered a front storm...

1

Ordered and paid for tile for bathroom renovation on Aug 16 with estimated Sept 1 delivery date. Received email on Aug...

Home Depot and Menards Latest Reviews

Recent published reviews
3.1

So I finally used the gift card from Home Depot and I am a Veteran. So you should get 10 percent. The store was closing...

Read all 2531 reviews
1

I got shorted on my special order and need my items

Read all 2298 reviews

Home Depot and Menards Products and Services

Most reviewed product and services
  • Home Depot Customer Care (213 reviews)
  • Home Depot Delivery Service (157 reviews)
  • Home Depot Installation (147 reviews)
  • Menards Rebate (295 reviews)
  • Menards Customer Care (227 reviews)
  • Menards Manager (165 reviews)