PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Home Depot and Menards as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Home Depot
Menards

Home Depot and Menards Overview

Total reviews
2485
2268
Company responses
0
0
Issues resolved
27
13

Home Depot was first mentioned on PissedConsumer on Jun 14, 2007 and since then this brand received 2485 reviews. It is 217 reviews more than Menards received since Aug 5, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Home Depot customer support team and Menards customer service.

Home Depot and Menards Consumer Ratings

Rank
59 out of 614 in Supermarkets and Malls category
35 out of 614 in Supermarkets and Malls category
Customer service
62 in category
40 in category
Staff
40 in category
29 in category
Product or Service Quality
50 in category
36 in category

According to consumer ratings and reviews, Menards ranks 24 points higher in the Supermarkets and Malls category than Home Depot. People gave Home Depot 1.5 stars for Customer service criterion in Supermarkets and Malls category and it is 48 points higher than the worst rated brand in this category. At the same time, Menards was rated 1.8 stars for Customer service criterion in this category and it is 70 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Menards has a higher rating than Home Depot. Regarding Product or Service Quality criterion, consumers gave Home Depot 2 stars and it is 55% greater than other in category. Menards however was rated 2.3 stars and it is 67% greater than other in category.

Home Depot and Menards Rating Details

Customer service
1.5 (807 reviews)
1.8 (594 reviews)
Reviewer's quote

...Worst customer service ever and making a customer wait for install because of your mistake is ridiculous. Sad because I have been a customer for years and now I will never shop there again!!!..

Alysandra

... was to take everything down on his own and he gets injured Can you imagine the HUGE lawsuit we would be filing against Menard for such an extreme low customer service/satisfaction If something so necessary like the escalator is broken service should be called in immediately to try and repair plus have signs blocking so no one goes down thru there But of course there was nothing blocking which is an OSHA violation....

Gladys G
Staff
1.9 (666 reviews)
2.2 (522 reviews)
Reviewer's quote

...It seems like the training your staff recieve is just come up with an excuse. Which of course tells me that Home Depot doesnt care about the consumer. There bottom line is we only care about how much money the corporation makes...

John

...Staff of Menards hardware, hardware@menard-inc. com attn, Hardware Associate Buyer, Menard, Inc. as well as Menards “guest services” guest@menard-inc...

David P
Product or Service Quality
2 (636 reviews)
2.3 (499 reviews)
Reviewer's quote

Patio door lock did not work from the day of installation 6 months ago. The company gives the run-around. Excuses for not replacing or fixing the lock. They don't get back to you when the say. You got to keep following up and still get run around. The door locking system does not work. Sometimes it...

Iwao

Charge me a late fee for making my payment after 5 p. m. its still the same day where i live its an electronic payment they get the money immediately complete ripoff!!!!!!!!!!!!!!!

Hellen

Home Depot and Menards Pros and Cons

Pros
  • Location of store
  • Location
  • Service at the store
  • Prices
  • Generally favorable shopping
  • Selection
Cons
  • Lack of customer service
  • Customer service
  • Unwilling to fix problem
  • Poor customer service
  • Response of local management
  • Rude manager

Home Depot and Menards Most Positive Reviews

Top rated reviews
5

We bought a major appliance and were told that it was in stock. It was later delivered by home depot. (Delivery...

5

We got the machine home and within an hour the transmission stuck in reverse and the oil cooler leaks very badly. ...

Home Depot and Menards Most Critical Reviews

Lowest rated reviews
1

Twenty-six days ago, I traveled to the Home Depot store on Eureka Rd. in Taylor, Michigan and ordered a front storm...

1

Ordered and paid for tile for bathroom renovation on Aug 16 with estimated Sept 1 delivery date. Received email on Aug...

Home Depot and Menards Latest Reviews

Recent published reviews
1.1

Clown Depot, for ruining My Thanksgiving and now Christmas I tried to be patienceHow hard is it to install 5interior...

Read all 2485 reviews
1.2

They no longer allow people to check out by their parked car near the return area. Instead, you must travel through...

Read all 2268 reviews

Home Depot and Menards Products and Services

Most reviewed product and services
  • Home Depot Customer Care (208 reviews)
  • Home Depot Delivery Service (154 reviews)
  • Home Depot Installation (146 reviews)
  • Menards Rebate (290 reviews)
  • Menards Customer Care (220 reviews)
  • Menards Manager (164 reviews)