PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Luna Flooring and Home Depot as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Luna Flooring
Home Depot

Luna Flooring and Home Depot Overview

Total reviews
360
2795
Company responses
0
0
Issues resolved
1
31

Luna Flooring and Home Depot Consumer Ratings

Rank
34 out of 204 in Flooring and Tiling category
65 out of 321 in Supermarkets and Malls category
Customer service
27 in category
71 in category
Price Affordability
29 in category
59 in category
Product or Service Quality
21 in category
66 in category
Diversity of Products or Services
28 in category
53 in category

Luna Flooring and Home Depot Rating Details

Customer service
1.1 (142 reviews)
1.5 (980 reviews)
Reviewer's quote

...Once they get your money its F off we will do what we want, forget customer service. Dont use even if they say we will match any price the non responsiveness is not worth the pain..

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Customer service is impossible to reach. I am currently sitting on hold to speak to someone and it has been 53 minutes and 27 seconds. The last time I called the number that was written on the invoice to call if you had questions about an order, I waited on line for over an hour only to be told...

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Price Affordability
2 (112 reviews)
2.6 (711 reviews)
Reviewer's quote

...Why they scammed us almost $7,000 of product price and my floor and service were terrible. I am disappointed and this company is reported to the Bureau of Consumer Complaint, and I am filling a consumer complaint for the product that they scammed me. Luna will be hearing from me good one...

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...Today you sent me an email telling me that you lowered the price on this item to $14. 27 and asked me to purchase it. I am seeking a credit of $5...

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Product or Service Quality
1.4 (109 reviews)
2 (783 reviews)
Reviewer's quote

...Very bad customer service..

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...No way would a corporation the size of THD let some company that provides them a service have total control over part of the system. Not going to happen. Corporation s have 100% control of their operations and Investors would not allow them to influence their profits...

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Diversity of Products or Services
1.9 (105 reviews)
2.6 (724 reviews)
Reviewer's quote

...If you are claiming you sell high quality products with high quality service, you are mistaking. You easily made my decision for me on the second story of my home. I paid a lot of money to have the floor installed and your reputation speaks volumes...

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When purchasing products online Home Depots their website payment went down and my order was not processed I called in a few hours later which I was told the issue was fixed but still had to go online to re-order Same email comes through and says my payment was not processed The next day both...

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Luna Flooring and Home Depot Pros and Cons

Pros
  • Installers worked hard
  • Pricing
  • Speed
  • Location of store
  • Location
  • Product availability
Cons
  • Customer service
  • Given the run around
  • Delivery and customer service responsiveness
  • Lack of customer service
  • Customer service
  • Poor customer service

Luna Flooring and Home Depot Most Positive Reviews

Top rated reviews
5

In February 2015, Luna flooring company replaced my carpet floor into new wood floor. Since the floor is done , it squea...

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5

We bought a major appliance and were told that it was in stock. It was later delivered by home depot. (Delivery...

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5

Suppose to be at my house between 12-3 didn't call 2 hours late! Will never buy from Luna again!

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5

The lady that work at the self service on this moment at the Bird road and 112 ave miami.Florida.
Has a complete lack of...

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Luna Flooring and Home Depot Most Critical Reviews

Lowest rated reviews
1

I had wood floors installed by luna 4 years ago and they said that I would have life time warranty. Now that I have...

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1

Twenty-six days ago, I traveled to the Home Depot store on Eureka Rd. in Taylor, Michigan and ordered a front storm...

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1

Luna Flooring is the absolute worst. Their installers stole our stuff and Luna could not care less. Their attitude is es...

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1

I miscalculated when I bought over $150 in tiles (25 boxes) and didn't have use for $70 worth of leftover (11 boxes), an...

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Luna Flooring and Home Depot Latest Reviews

Recent published reviews
No votes

Good Afternoon,
I am writing this email in regards to two different HORRIBLE sales people. The first sales person in Darr...

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No votes

I ordered exterior door on June 26 on the home depot website. My credit card was charged $893.26 at first but a few...

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1

Salesman had trouble doing the contact on line did it at home a sent it to me, we talked I told him since two floors...

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No votes

not sure why they haven't called back after years of many projects. Now working with Lowes. sad customer service from...

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Luna Flooring and Home Depot Products and Services

Most reviewed product and services
  • Luna Flooring Carpet Installation (80 reviews)
  • Luna Flooring Installation (60 reviews)
  • Luna Flooring Flooring Installation (38 reviews)
  • Home Depot Customer Care (247 reviews)
  • Home Depot Delivery Service (176 reviews)
  • Home Depot Installation (165 reviews)