PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Luna Flooring and Home Depot as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Luna Flooring
Home Depot

Luna Flooring and Home Depot Overview

Total reviews 372 2942
Company responses 0 0
Issues resolved 1 34

Luna Flooring and Home Depot Consumer Ratings

Rank
34 out of 208 in Flooring and Tiling category
70 out of 333 in Supermarkets and Malls category
Customer service
27 in category
70 in category
Price Affordability
31 in category
61 in category
Product or Service Quality
22 in category
66 in category
Diversity of Products or Services
29 in category
54 in category

Luna Flooring and Home Depot Rating Details

Customer service
1.1 (149 reviews)
1.5 (1069 reviews)
Reviewer's quote

...Once they get your money its F off we will do what we want, forget customer service. Dont use even if they say we will match any price the non responsiveness is not worth the pain..

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...I will go to ANY of their competitors who value customer service rather than deal with a company who obviously does not..

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Price Affordability
2 (118 reviews)
2.6 (783 reviews)
Reviewer's quote

...The carpet is nice and you might get a great price but it's horrible business practices and the company doesn't care one way or the other. There are plenty of other companies out there who I'm sure will give you a decent price and less hassle! I honestly don't know how they stay in business..

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I asked about price on merchandise on clearance rack and it took forever for a manager to be tracked down to tell me that it didnt belong there and they would only give me 10% off. Went back a few days later and the same box was misplaced on another shelf still with no price on it!! Boo Apache...

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Product or Service Quality
1.4 (116 reviews)
2 (864 reviews)
Reviewer's quote

...They are happy to take your money and lie about the quality offers their products but will not even call back to provide anything promised. A complete waste of funds. And all I can do is keep calling back but no manager, no one to take anything to the next level...

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...this is the first time in my life I've gone out of my way to "complain" let people know about bad behavior and rude service..

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Diversity of Products or Services
1.9 (112 reviews)
2.6 (792 reviews)
Reviewer's quote

...If you are claiming you sell high quality products with high quality service, you are mistaking. You easily made my decision for me on the second story of my home. I paid a lot of money to have the floor installed and your reputation speaks volumes...

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Woman working in appliance dept told me that for her to try and do that it would screw up everything because their delivery services are so screwed up. Her advice was to wait until I get everything, dont have them take old ones and then contact them to get my credit for removal. Right! After all...

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Luna Flooring and Home Depot Pros and Cons

Pros
  • Installers worked hard
  • Speed
  • Pricing
  • Location
  • Location of store
  • Product availability
Cons
  • Customer service
  • Given the run around
  • Delivery and customer service responsiveness
  • Customer service
  • Lack of customer service
  • Unwilling to fix problem

Luna Flooring and Home Depot Most Positive Reviews

Top rated reviews
5

In February 2015, Luna flooring company replaced my carpet floor into new wood floor. Since the floor is done , it squea...

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5

We bought a major appliance and were told that it was in stock. It was later delivered by home depot. (Delivery...

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5

Suppose to be at my house between 12-3 didn't call 2 hours late! Will never buy from Luna again!

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5

The lady that work at the self service on this moment at the Bird road and 112 ave miami.Florida.
Has a complete lack of...

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Luna Flooring and Home Depot Most Critical Reviews

Lowest rated reviews
1

I had wood floors installed by luna 4 years ago and they said that I would have life time warranty. Now that I have...

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1

Twenty-six days ago, I traveled to the Home Depot store on Eureka Rd. in Taylor, Michigan and ordered a front storm...

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1

Luna Flooring is the absolute worst. Their installers stole our stuff and Luna could not care less. Their attitude is es...

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1

I miscalculated when I bought over $150 in tiles (25 boxes) and didn't have use for $70 worth of leftover (11 boxes), an...

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Luna Flooring and Home Depot Latest Reviews

Recent published reviews
1

I have made a scone claim and have not heard from them. I had the carpet cleaned and it still looks matted down and...

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4.2

Tried to return sent to a site that is restricted.I understand why it dosent help me . I will avoid Home Depot in the...

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1

I am so upset. I am a single mother and this company is a big scam. I paid 1750 for carpet that is 10 months later...

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1

I am old and have very swollen legs from diabetes so I send grandson to return tools from my business brand new with...

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Luna Flooring and Home Depot Products and Services

Most reviewed product and services
  • Luna Flooring Carpet Installation (81 reviews)
  • Luna Flooring Installation (60 reviews)
  • Luna Flooring Flooring Installation (38 reviews)
  • Home Depot Customer Care (257 reviews)
  • Home Depot Delivery Service (190 reviews)
  • Home Depot Installation (169 reviews)