PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Home Depot and Luna Flooring as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Home Depot
Luna Flooring

Home Depot and Luna Flooring Overview

Total reviews
2867
363
Company responses
0
0
Issues resolved
31
1

Home Depot and Luna Flooring Consumer Ratings

Rank
68 out of 333 in Supermarkets and Malls category
34 out of 209 in Flooring and Tiling category
Customer service
75 in category
27 in category
Product or Service Quality
71 in category
22 in category
Exchange, Refund and Cancellation Policy
54 in category
19 in category
Diversity of Products or Services
56 in category
29 in category

Home Depot and Luna Flooring Rating Details

Customer service
1.5 (1023 reviews)
1.1 (145 reviews)
Reviewer's quote

I've been a Home Depot customer for over 30 years now and reluctantly have kind of accepted the overall poor customer service and the sloppy, disorganized nature of the store and product layout - UNTIL NOW. Yesterday, I only needed to purchase 2 items from Home Depot: - (1) 3/4" water hose - (1)...

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...Once they get your money its F off we will do what we want, forget customer service. Dont use even if they say we will match any price the non responsiveness is not worth the pain..

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Product or Service Quality
2 (821 reviews)
1.4 (112 reviews)
Reviewer's quote

Immediately following the service technician putting our dryer back together, he did no further testing on the unit and left. I immediately contacted the Manager at the Parker Home Depot and advised them of this information. The Manager said they would not replace the dryer and said it was an issue...

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...They are happy to take your money and lie about the quality offers their products but will not even call back to provide anything promised. A complete waste of funds. And all I can do is keep calling back but no manager, no one to take anything to the next level...

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Exchange, Refund and Cancellation Policy
2.1 (788 reviews)
1.3 (101 reviews)
Reviewer's quote

I receive a email showing order cancellation and saying items not in stock, and stating I have 2 to 3 business days before return of money on card. After notifying I am told 3 to 5 days! This is a huge problem! Not only do I have to wait for return of my customers money to card I am unable to even...

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Not to mention, installers left mountains of carpet shavings all over my driveway! Contacted sales rep who promised to refund me $200 for inconvenience. Said it would be refunded in 7-10 business days. Contacted him 2 weeks later, promised he would put through $200 refund and to please give him a...

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Diversity of Products or Services
2.6 (757 reviews)
1.9 (107 reviews)
Reviewer's quote

...I was contacted by Green Star Services and set an appointment. I went with this much higher cost company thinking the installation would seamless and quality. This was far from what I got, it seemed immediately that this was not a professional crew...

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...If you are claiming you sell high quality products with high quality service, you are mistaking. You easily made my decision for me on the second story of my home. I paid a lot of money to have the floor installed and your reputation speaks volumes...

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Home Depot and Luna Flooring Pros and Cons

Pros
  • Location of store
  • Location
  • Product availability
  • Installers worked hard
  • Pricing
  • Speed
Cons
  • Customer service
  • Lack of customer service
  • Unwilling to fix problem
  • Customer service
  • Given the run around
  • Delivery and customer service responsiveness

Home Depot and Luna Flooring Most Positive Reviews

Top rated reviews
5

We bought a major appliance and were told that it was in stock. It was later delivered by home depot. (Delivery...

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5

In February 2015, Luna flooring company replaced my carpet floor into new wood floor. Since the floor is done , it squea...

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5

The lady that work at the self service on this moment at the Bird road and 112 ave miami.Florida.
Has a complete lack of...

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5

Suppose to be at my house between 12-3 didn't call 2 hours late! Will never buy from Luna again!

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Home Depot and Luna Flooring Most Critical Reviews

Lowest rated reviews
1

Twenty-six days ago, I traveled to the Home Depot store on Eureka Rd. in Taylor, Michigan and ordered a front storm...

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1

I had wood floors installed by luna 4 years ago and they said that I would have life time warranty. Now that I have...

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1

I miscalculated when I bought over $150 in tiles (25 boxes) and didn't have use for $70 worth of leftover (11 boxes), an...

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1

Luna Flooring is the absolute worst. Their installers stole our stuff and Luna could not care less. Their attitude is es...

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Home Depot and Luna Flooring Latest Reviews

Recent published reviews
No votes

I requested the Home Depot deliver to the entranceway of my house I paid extra for them to put it in the entranceway of...

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1

I have made 3 calls to Luna (6/25, 7/14 &;;;;;;;;;; 7/20) notifying them that the carpet we had installed last fall...

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No votes

called for one week and still unable to get warranty work done as none of the servicing providers would return any...

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1.3

Had a sales guy, Brian, come up to price flooring for us. We wanted 2 bedrooms, an office, a hallway and living room to...

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Home Depot and Luna Flooring Products and Services

Most reviewed product and services
  • Home Depot Customer Care (251 reviews)
  • Home Depot Delivery Service (181 reviews)
  • Home Depot Installation (168 reviews)
  • Luna Flooring Carpet Installation (80 reviews)
  • Luna Flooring Installation (60 reviews)
  • Luna Flooring Flooring Installation (38 reviews)