PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lowes and Home Depot as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lowes
Home Depot

Lowes and Home Depot Overview

Total reviews 5832 2948
Company responses 3 0
Issues resolved 60 35

Lowes and Home Depot Consumer Ratings

Rank
75 out of 333 in Supermarkets and Malls category
70 out of 333 in Supermarkets and Malls category
Customer service
79 in category
72 in category
Product or Service Quality
74 in category
68 in category
Website
51 in category
52 in category
Price Affordability
64 in category
63 in category

Lowes and Home Depot Rating Details

Customer service
1.4 (2244 reviews)
1.5 (1071 reviews)
Reviewer's quote

...We were given the customer service number was that they would be the ones to reverse the policy. We speaking with customer who was also rude would Not do anything. We are long time customer and after this incident we never shop in your stores...

Read full review

...Customer service is not answering the calls. There are no words to explain how disappointed I am. I do not know what to do..

Read full review
Product or Service Quality
1.9 (1761 reviews)
2 (866 reviews)
Reviewer's quote

Lowes does not honour Service or Extends Plan Lowes provides a phone number that links to NOTHINGS. Lowes does honour the Entended Plans or Service..

Read full review

...this is the first time in my life I've gone out of my way to "complain" let people know about bad behavior and rude service..

Read full review
Website
2.4 (1719 reviews)
2.3 (832 reviews)
Reviewer's quote

Your website shows 4 in stock at all locations of item Flex Seal Paste 48oz. White. After an assoc...

Read full review

We immediately had several issues opening the account due to problems with the Home Depot website, which required several telephone communications to complete the card and the purchase. These problems continued to occur, preventing us from paying off the balance immediately, as had been our...

Read full review
Price Affordability
2.6 (1657 reviews)
2.6 (784 reviews)
Reviewer's quote

...With the 30% discount off of filters and if we make no claims, we get 30% of the initial purchase price of the EPP back...

Read full review

I asked about price on merchandise on clearance rack and it took forever for a manager to be tracked down to tell me that it didnt belong there and they would only give me 10% off. Went back a few days later and the same box was misplaced on another shelf still with no price on it!! Boo Apache...

Read full review

Lowes and Home Depot Pros and Cons

Pros
  • Location
  • Product
  • Price
  • Location
  • Location of store
  • Product availability
Cons
  • Customer service
  • Customer service received
  • Service
  • Customer service
  • Lack of customer service
  • Unwilling to fix problem

Lowes and Home Depot Most Positive Reviews

Top rated reviews
5

ok *** lips this is what hapend i went to lowes to by a gas chain saw on the shelf it clearly says gas chain saw so u...

Read full review
5

We bought a major appliance and were told that it was in stock. It was later delivered by home depot. (Delivery...

Read full review
5

I recently remodeled my bathroom with the PSI in Kissimmee, fl. It was absolutely a smooth sailing experience. The...

Read full review
5

The lady that work at the self service on this moment at the Bird road and 112 ave miami.Florida.
Has a complete lack of...

Read full review

Lowes and Home Depot Most Critical Reviews

Lowest rated reviews
1

Contracted lowes for new roof, installers arrive, start bringing shingles up and I asked where did you get those., they...

Read full review
1

Twenty-six days ago, I traveled to the Home Depot store on Eureka Rd. in Taylor, Michigan and ordered a front storm...

Read full review
1

PURCHASED A FRIDGE, IT STOPPED WORKING 2 MONTHS LATER! I HAVE GONE THROUGH ALL HOOPS WITH THEM ALONG WITH TERMS AND...

Read full review
1

I miscalculated when I bought over $150 in tiles (25 boxes) and didn't have use for $70 worth of leftover (11 boxes), an...

Read full review

Lowes and Home Depot Latest Reviews

Recent published reviews
No votes

If you see something at Lowes and Home Depot for the same rebate $ go to Home Depot. They have a much easier rebate...

Read full review
2.5

Cannot get the third party that delivered for Home Depot to pick up two toilets that were broken in pieces when...

Read full review
1

We recently purchased a house in Spring Hill Florida.We are not living here yet, and come down when we can. February 27...

Read full review
No votes

DO NO USE HOME DEPOT TO PURCHASE CARPET!!
We had discussed our carpet needs twice with store employees, decided on what w...

Read full review

Lowes and Home Depot Products and Services

Most reviewed product and services
  • Lowes Customer Care (553 reviews)
  • Lowes Delivery Service (371 reviews)
  • Lowes Manager (308 reviews)
  • Home Depot Customer Care (257 reviews)
  • Home Depot Delivery Service (191 reviews)
  • Home Depot Installation (169 reviews)