PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lowes and Home Depot as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lowes
Home Depot

Lowes and Home Depot Overview

Total reviews 6045 3022
Company responses 3 0
Issues resolved 62 37

Lowes and Home Depot Consumer Ratings

Rank
82 out of 350 in Supermarkets and Malls category
75 out of 350 in Supermarkets and Malls category
Customer service
73 in category
71 in category
Product or Service Quality
75 in category
70 in category
Website
58 in category
56 in category
Price Affordability
64 in category
62 in category

Lowes and Home Depot Rating Details

Customer service
1.4 (2379 reviews)
1.5 (1114 reviews)
Reviewer's quote

Well I been waiting since June 2020 &;;;;;;;;;;;;;;;;;;;;;;;; every time I inquire with customer service I keep getting the following run around:Your Lowe's Gift Card based on mower purchases (Offer 13984) from your Lowe's John Deere Tractor or ZTR Rebate registration has been processed and is...

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...I was furious! Why not have good customer service have him come straight to the door. Like I said "THERE WAS NO ONE IN LINE". This was degrading, unprofessional with no empathy...

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Product or Service Quality
1.9 (1866 reviews)
2 (902 reviews)
Reviewer's quote

...This is so frustrating and doesn't look good for the Lowes reputation, I always thought they had better customer service and follow up compare to their competitors, NOT! Lowe's Bosch February Dishwasher Install Visa Prepaid Card Rebate Confirmation ID: JQJW-7074-**** Rebate of $166..

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...Then they bring you trash wood or defective product, for top dollar. Then the games start on the return process. Obviously i have zero good to say about HD, especially their website...

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Website
2.3 (1816 reviews)
2.4 (869 reviews)
Reviewer's quote

i am blocked from your website i was able yo use it all along till i placed an order..

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Home Depot 's website, glacially slow, search function awful, took me an hour to order two items for curbside pickup, then inexplicably erased my order completely when I pressed "submit order. " Guess they have so much business they don't care. No more of mine though..

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Price Affordability
2.6 (1745 reviews)
2.6 (814 reviews)
Reviewer's quote

So I get my pack of wire wheels go to register set them down then remembered I wanted to do a price check on a 2 pack of your small propane bottles so I turn around and almost bumped into the same cop to go over by the garden area to get propane. Got my propane got almost to the customer service...

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...Talked to manager about the major inconvenience and was offered $100 off another model that was twice the price and unassembled. This to me feels like switch and bait tactics. I will start using Lowes even though the closest store is 35 miles away...

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Lowes and Home Depot Pros and Cons

Pros
  • Location
  • Product
  • Price
  • Location
  • Location of store
  • Product availability
Cons
  • Customer service
  • Customer service received
  • Service
  • Customer service
  • Lack of customer service
  • Delivery

Lowes and Home Depot Most Positive Reviews

Top rated reviews
5

ok *** lips this is what hapend i went to lowes to by a gas chain saw on the shelf it clearly says gas chain saw so u...

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5

We bought a major appliance and were told that it was in stock. It was later delivered by home depot. (Delivery...

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5

I recently remodeled my bathroom with the PSI in Kissimmee, fl. It was absolutely a smooth sailing experience. The...

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5

The lady that work at the self service on this moment at the Bird road and 112 ave miami.Florida.
Has a complete lack of...

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Lowes and Home Depot Most Critical Reviews

Lowest rated reviews
1

Contracted lowes for new roof, installers arrive, start bringing shingles up and I asked where did you get those., they...

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1

Twenty-six days ago, I traveled to the Home Depot store on Eureka Rd. in Taylor, Michigan and ordered a front storm...

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1

PURCHASED A FRIDGE, IT STOPPED WORKING 2 MONTHS LATER! I HAVE GONE THROUGH ALL HOOPS WITH THEM ALONG WITH TERMS AND...

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1

I miscalculated when I bought over $150 in tiles (25 boxes) and didn't have use for $70 worth of leftover (11 boxes), an...

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Lowes and Home Depot Latest Reviews

Recent published reviews
3.6

Unmasked customers were ignored by Lowes staff. When a complaint was made they indicated they could do nothing.

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No votes

Ordered a Samsung top freezer refrigerator from Home Depot online. Upon delivery it was noted that the door latch...

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No votes

Need to get in touch with someone in lumber and building material at the Hattiesburg store been trying for weeks day...

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1

Have been a Home Depot customer for years and spend up to $10,000.00 (TEN THOUSAND) or more every year.I purchased two...

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Lowes and Home Depot Products and Services

Most reviewed product and services
  • Lowes Delivery Service (373 reviews)
  • Lowes Manager (308 reviews)
  • Lowes Installation (246 reviews)
  • Home Depot Delivery Service (191 reviews)
  • Home Depot Installation (174 reviews)
  • Home Depot Rebate (149 reviews)