PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lowes and Home Depot as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lowes
Home Depot

Lowes and Home Depot Overview

Total reviews
4989
2531
Company responses
3
0
Issues resolved
50
28

Lowes was first mentioned on PissedConsumer on Jul 6, 2007 and since then this brand received 4989 reviews. It is 2458 reviews more than Home Depot received since Jun 14, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Lowes customer support team and Home Depot customer service.

Lowes and Home Depot Consumer Ratings

Rank
61 out of 482 in Supermarkets and Malls category
59 out of 482 in Supermarkets and Malls category
Customer service
68 in category
62 in category
Staff
53 in category
40 in category
Product or Service Quality
61 in category
57 in category

According to consumer ratings and reviews, Home Depot ranks 2 points higher in the Supermarkets and Malls category than Lowes. People gave Lowes 1.4 stars for Customer service criterion in Supermarkets and Malls category and it is 42 points higher than the worst rated brand in this category. At the same time, Home Depot was rated 1.5 stars for Customer service criterion in this category and it is 48 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Home Depot has a higher rating than Lowes. Regarding Product or Service Quality criterion, consumers gave Lowes 1.9 stars and it is 55% worse than other in category. Home Depot however was rated 2 stars and it is 51% worse than other in category.

Lowes and Home Depot Rating Details

Customer service
1.4 (1746 reviews)
1.5 (836 reviews)
Reviewer's quote

Every time I deal with Lowes in Monroe Michigan, they get nothing right! It is the worse store for customer service. Today the sales associate tried to tell me they don't sell a certain brand. They did sell the brand, the associates need more training at Lowes inb Monroe Mi...

jeff g

...So I come back to gey my refund and a few more things and now they are telling me I at the customer service desk that they will have to refund the whole order for me to get my ten percent. I should have done it but ny then I was over the whole thing. Long story short...

PissedConsumer1765423
Staff
1.7 (1550 reviews)
1.9 (692 reviews)
Reviewer's quote

The staff in customer service and the appliance department said that since the Washer and Dryer were not in stock that I should not get the order credited off of my BMO Credit Card because the would mess up the order and delivery of the appliances, to wait until the two appliance were delivered and...

Larry D

...It seems like the training your staff recieve is just come up with an excuse. Which of course tells me that Home Depot doesnt care about the consumer. There bottom line is we only care about how much money the corporation makes...

John
Product or Service Quality
1.9 (1361 reviews)
2 (663 reviews)
Reviewer's quote

...I called customer service and they told me they could merely escalate the situation to the rebate center because its a 3rd party and not Lowes. How are you supposed to resolve the rebate issues with the company if you cant even reach a person to do it?..

PissedConsumer1754631

...One time they were a complete no show and twice they had to cancel cuz they either didnt have my product or didnt have someone to install. Its been a complete Clusterf$ck sh!tshow. I would have returned it by now but I bought with gift cards and dont want to ever shop there again with store credit..

Joe H

Lowes and Home Depot Pros and Cons

Pros
  • Product
  • Price
  • Location
  • Location of store
  • Location
  • Service at the store
Cons
  • Customer service
  • Customer service received
  • Service
  • Lack of customer service
  • Customer service
  • Unwilling to fix problem

Lowes and Home Depot Most Positive Reviews

Top rated reviews
5

ok *** lips this is what hapend i went to lowes to by a gas chain saw on the shelf it clearly says gas chain saw so u...

5

We bought a major appliance and were told that it was in stock. It was later delivered by home depot. (Delivery...

Lowes and Home Depot Most Critical Reviews

Lowest rated reviews
1

Contracted lowes for new roof, installers arrive, start bringing shingles up and I asked where did you get those., they...

1

Twenty-six days ago, I traveled to the Home Depot store on Eureka Rd. in Taylor, Michigan and ordered a front storm...

Lowes and Home Depot Latest Reviews

Recent published reviews
2.1

years ago i was talked into signing up for a mylowes card which i was told would like my military discount to the...

Read all 4989 reviews
3.1

So I finally used the gift card from Home Depot and I am a Veteran. So you should get 10 percent. The store was closing...

Read all 2531 reviews

Lowes and Home Depot Products and Services

Most reviewed product and services
  • Lowes Customer Care (484 reviews)
  • Lowes Delivery Service (341 reviews)
  • Lowes Manager (298 reviews)
  • Home Depot Customer Care (213 reviews)
  • Home Depot Delivery Service (157 reviews)
  • Home Depot Installation (147 reviews)