PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lowes and Home Depot as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lowes
Home Depot

Lowes and Home Depot Overview

Total reviews
4924
2486
Company responses
3
0
Issues resolved
49
27

Lowes was first mentioned on PissedConsumer on Jul 6, 2007 and since then this brand received 4924 reviews. It is 2438 reviews more than Home Depot received since Jun 14, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Lowes customer support team and Home Depot customer service.

Lowes and Home Depot Consumer Ratings

Rank
62 out of 614 in Supermarkets and Malls category
59 out of 614 in Supermarkets and Malls category
Customer service
69 in category
62 in category
Staff
54 in category
40 in category
Product or Service Quality
63 in category
50 in category

According to consumer ratings and reviews, Home Depot ranks 3 points higher in the Supermarkets and Malls category than Lowes. People gave Lowes 1.4 stars for Customer service criterion in Supermarkets and Malls category and it is 41 points higher than the worst rated brand in this category. At the same time, Home Depot was rated 1.5 stars for Customer service criterion in this category and it is 48 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Home Depot has a higher rating than Lowes. Regarding Product or Service Quality criterion, consumers gave Lowes 1.9 stars and it is 56% worse than other in category. Home Depot however was rated 2 stars and it is 55% greater than other in category.

Lowes and Home Depot Rating Details

Customer service
1.4 (1713 reviews)
1.5 (807 reviews)
Reviewer's quote

assistant manager using profanity in front of a customer while chastising a cashier at checkout. justin the assistant manager was swearing at the cashier as i was checking out the other day and was using profanity..

PissedConsumer1729173

...Worst customer service ever and making a customer wait for install because of your mistake is ridiculous. Sad because I have been a customer for years and now I will never shop there again!!!..

Alysandra
Staff
1.7 (1516 reviews)
1.9 (666 reviews)
Reviewer's quote

The staff in customer service and the appliance department said that since the Washer and Dryer were not in stock that I should not get the order credited off of my BMO Credit Card because the would mess up the order and delivery of the appliances, to wait until the two appliance were delivered and...

Larry D

...It seems like the training your staff recieve is just come up with an excuse. Which of course tells me that Home Depot doesnt care about the consumer. There bottom line is we only care about how much money the corporation makes...

John
Product or Service Quality
1.9 (1333 reviews)
2 (636 reviews)
Reviewer's quote

My flooring job is incomplete since I started this job with Lowes 07-29-2019. I have to speak through Google translation to get an answer with my Installers. They damage and unfinished job. Please find other options for your installation. I am telling you, the worst job experience.

Kingslee

Patio door lock did not work from the day of installation 6 months ago. The company gives the run-around. Excuses for not replacing or fixing the lock. They don't get back to you when the say. You got to keep following up and still get run around. The door locking system does not work. Sometimes it...

Iwao

Lowes and Home Depot Pros and Cons

Pros
  • Product
  • Price
  • Location
  • Location of store
  • Location
  • Service at the store
Cons
  • Customer service
  • Customer service received
  • Service
  • Lack of customer service
  • Customer service
  • Unwilling to fix problem

Lowes and Home Depot Most Positive Reviews

Top rated reviews
5

ok *** lips this is what hapend i went to lowes to by a gas chain saw on the shelf it clearly says gas chain saw so u...

5

We bought a major appliance and were told that it was in stock. It was later delivered by home depot. (Delivery...

Lowes and Home Depot Most Critical Reviews

Lowest rated reviews
1

Contracted lowes for new roof, installers arrive, start bringing shingles up and I asked where did you get those., they...

1

Twenty-six days ago, I traveled to the Home Depot store on Eureka Rd. in Taylor, Michigan and ordered a front storm...

Lowes and Home Depot Latest Reviews

Recent published reviews
2.4

I purchased a washer and dryer set at Lowes and requested delivery. The delivery date was set for December 8th. On...

Read all 4924 reviews
2.1

I recently ordered a dishwasher from Home Depot. However, the installers Home Depot hired did their job poorly. A few da...

Read all 2486 reviews

Lowes and Home Depot Products and Services

Most reviewed product and services
  • Lowes Customer Care (481 reviews)
  • Lowes Delivery Service (338 reviews)
  • Lowes Manager (297 reviews)
  • Home Depot Customer Care (208 reviews)
  • Home Depot Delivery Service (154 reviews)
  • Home Depot Installation (146 reviews)