PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lowes and Home Depot as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lowes
2.2
Lowes
Home Depot

Lowes and Home Depot Overview

Total reviews 7972 3782
Company responses 3 0
Issues resolved 112 48

Lowes and Home Depot Consumer Ratings

Rank
135 out of 533 in Supermarkets and Malls category
125 out of 533 in Supermarkets and Malls category
Customer service
151 in category
141 in category
Product or Service Quality
146 in category
140 in category
Website
113 in category
103 in category
Diversity of Products or Services
126 in category
103 in category

Lowes and Home Depot Rating Details

Customer service
1.4
(3378 reviews)
1.5
(1491 reviews)
Reviewer's quote

...It is Friday and its impossible to connect with customer service to find out where my order is..

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...So I call customer service she says it'll be the Friday 23rd. Well it's Friday 23 no dam shelf! I wonder if Lowe's would lie to me like Home Depot is doing! The shelf is coming out of Ga I'm in NC. Are they another GA on the other side of the world I'm unaware of??..

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Product or Service Quality
1.9
(2674 reviews)
1.9
(1211 reviews)
Reviewer's quote

...In the meantime Service Pro arrived, however they noticed a slope on the floor. They called their manager that stated until I have foundation leveled they could not do the job. As many people coming into my home no one notice it...

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...I included installation and haul away of the old washer service. When the washer was delivered, the delivery service would not install it because the old washer was on a pedestal. The delivery service driver contacted someone who stated putting it on the old pedestal created a liability issue...

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Website
2.3
(2549 reviews)
2.3
(1154 reviews)
Reviewer's quote

I have been trying to process a claim from Lowes through Sedgwick for well over 2 months via phone, chat, text or their website claims page dedicated to my claim. I have reached out to both Lowes and Sedgwick customer service but can only leave a message but nobody bothers to contact me back....

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...The reason for the email is that I tried contacting the store by phone as instructed on your website. Between yesterday and today I called a total of 6 times. One time I stayed on for 10 minutes while the other 5 times I hung up after 2 minutes...

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Diversity of Products or Services
2.5
(2470 reviews)
2.6
(1107 reviews)
Reviewer's quote

Ive recently came back shopping with you guys ive spent over $12k in the last few weeks with lowes and have had nothing but issues with products !!! Im installing a new kitchen remoldel with lowes products this will be the 3rd time in a week ive got 2 busted cabinets , warpped countertop , a order...

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...I've tried obtaining manual to their HD branded products I cannot use or assemble now...

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Lowes and Home Depot Pros and Cons

Pros
  • Location
  • Price
  • Close by
  • Location
  • Location of store
  • Product availability
Cons
  • Customer service
  • Customer service received
  • Service
  • Customer service
  • Lack of customer service
  • No customer service

Lowes and Home Depot Most Positive Reviews

Top rated reviews
5

Plumbers claimed that disposal could only be installed under small sink which is not the sink we use for the...

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5

All of a sudden Home Depot denied my return. I was treated like a criminal. We have built several houses and spend...

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5

ok *** lips this is what hapend i went to lowes to by a gas chain saw on the shelf it clearly says gas chain saw so u...

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5

The lady that work at the self service on this moment at the Bird road and 112 ave miami.Florida.
Has a complete lack of...

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Lowes and Home Depot Most Critical Reviews

Lowest rated reviews
1

Bosch dishwasher died in 3 years. Called for service to Lowes. Gave serial number and model number. Informed part is...

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1

Home Depot on Two Notch Road Columbia, SC is the worse store ever. Because of them I will be closing my account.

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1

Lowe's and their warranty provider refuse to adhere to the extended warranty that I purchased. I purchased a Samsung...

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1

Pathetic customer services. Need to buy an AC and installation services. I have been transferred to at least 10 times...

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Lowes and Home Depot Latest Reviews

Recent published reviews
1

Lowes wont respond to a damage claim
Worse treatment from an alleged American company
Discrimination against older custome...

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2.5

I purchased a new LG clothes washer from The Home Depot. I included installation and haul away of the old washer service...

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1

In February 2024, I received the measurements, a quote for tile then made my payment. Lowes delivered the wrong material...

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No votes

To whom it may concern. My 82 year old mom on a budget had to buy a range. She came to your store. After not letting us...

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