Lowes vs Home Depot
PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lowes and Home Depot as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Lowes and Home Depot Overview
Lowes was first mentioned on PissedConsumer on Jul 6, 2007 and since then this brand received 4924 reviews. It is 2438 reviews more than Home Depot received since Jun 14, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Lowes customer support team and Home Depot customer service.
Lowes and Home Depot Consumer Ratings
According to consumer ratings and reviews, Home Depot ranks 3 points higher in the Supermarkets and Malls category than Lowes. People gave Lowes 1.4 stars for Customer service criterion in Supermarkets and Malls category and it is 41 points higher than the worst rated brand in this category. At the same time, Home Depot was rated 1.5 stars for Customer service criterion in this category and it is 48 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Home Depot has a higher rating than Lowes. Regarding Product or Service Quality criterion, consumers gave Lowes 1.9 stars and it is 56% worse than other in category. Home Depot however was rated 2 stars and it is 55% greater than other in category.
Lowes and Home Depot Rating Details
Lowes and Home Depot Pros and Cons
- Product
- Price
- Location
- Location of store
- Location
- Service at the store
- Customer service
- Customer service received
- Service
- Lack of customer service
- Customer service
- Unwilling to fix problem
Lowes and Home Depot Most Positive Reviews
Lowes and Home Depot Most Critical Reviews
Lowes and Home Depot Latest Reviews
Lowes and Home Depot Products and Services
- Lowes Customer Care (481 reviews)
- Lowes Delivery Service (338 reviews)
- Lowes Manager (297 reviews)
- Home Depot Customer Care (208 reviews)
- Home Depot Delivery Service (154 reviews)
- Home Depot Installation (146 reviews)
Home depot much better service.
Both have extremely poor basic customer service.I had 2X emplooyees at Lowes they were too busy to help me after pressung the button to helo me.I beluve they hire folks ,throw them onto the warehouse floor with no directions of manners add basuc cystimer xsre
I shop at these both... comparison shop.
For items that I have purchases they are both equally good. One some may have more selection of a particular item...but I personally find them equally the same. My latest run is with Home Depot for carpeting which has not been resolved quite yet.
Home Depot them selves has shown an interest to resolve however for the carpeting they use another company to measure and lay the carpets.... they need to find another company to represent them.
I have never used Home Depot for appliance delivery. They are always pricier than Lowe's and seem to have a lower selection.
As far as walk in purchases go, it is Home Depot all the way simply because they are much closer to my home. IMHO, Home Depot appears to be more of a equipment/parts/supplies kind of store where as Lowe's is leaning more towards becoming Wal Mart. Yesterday I had to visit both stores. Lowe's had tons of grills and a few plants outside.
As soon as you walked in the door, there were giant inflatable Halloween decorations. Home Depot had a bunch of grills, fencing options and plants outside. You walk in the door and there were bags of construction materials for sale and power tools. I had to walk thru the store some for the few Halloween items.
The Lowe's store appeared to be larger, cleaner and brighter. (I believe it is much newer than the Home Depot). The Home Depot has dirty/dusty floors and is somewhat "darker". I cannot attest to the knowledge of the Lowe's employees.
I can tell you that whenever I went to Home Depot to get supplies for some DIY project, Home Depot employees rarely let me down. Their advice was usually spot on. When we began our recent appliance odyssey, we stopped at Home Depot first. The woman working in their very small appliance section very obviously did not want to help us and was not interested in making a sale.
I had never run into that kind of attitude at Home Depot before. The Lowe's appliance section was much larger with many more employees who were more than willing to help us spend our money. Even if it meant giving us misleading information.
As I told the Lowe's CSA, unless Lowe's changes it's delivery company, I will never be buying appliances from them again. Since Home Depot is closer to me, my walk in traffic will be to Home Depot.
How would you compare Lowes vs Home Depot?
y behind Home Depot in terms of satisfaction. Starting with attitude and endind with wait times!
I will no longer shop at Lowes, even though it is much closer/easier to drive to.
Product or Service Quality
Service
I have something else to compare
Lowes fraudulently sells what they call extended warranties on their product, when in fact they are just selling you a warranty that voids the manufacturer's warranty. I purchased a Masterbuilt smoker from Lowes and a 4 year extended warranty. Masterbuilt has a 1-year warranty.
What Lowes does is to start the "extended" warranty at the time of sale. 1+4=5 by my math.
So they are overstating the terms of their extended warranty. Home Depot on the otherhand, starts their extended warranty at the conclusion of the manufacturer's warranty (this gives consumers a true extended warranty).
The same...
Product or Service Quality
The same...
I have something else to compare
None...
not very helpful
Product or Service Quality
plumbing
I have something else to compare
home depot