PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lowes and Home Depot as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lowes
Home Depot

Lowes and Home Depot Overview

Total reviews
5525
2802
Company responses
3
0
Issues resolved
56
31

Lowes and Home Depot Consumer Ratings

Rank
67 out of 321 in Supermarkets and Malls category
65 out of 321 in Supermarkets and Malls category
Customer service
78 in category
74 in category
Product or Service Quality
73 in category
70 in category
Website
50 in category
48 in category
Price Affordability
61 in category
60 in category

Lowes and Home Depot Rating Details

Customer service
1.4 (2057 reviews)
1.5 (987 reviews)
Reviewer's quote

...with the current online order to make sure no issues will arise upon delivery of the dryer I purchased the stacking kit over the phone and the Lowes customer service took payment and assured me that the kit will be added to the delivery for Thursday. I was excited and pleased. Thursday, Waited until 8pm no call or email to where the delivery truck...

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...Have called several times customer service but no luck. Evidently product still at Luckley Ohio and says its in transit to ups however never gets there ??..

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Product or Service Quality
1.9 (1599 reviews)
2 (788 reviews)
Reviewer's quote

...This is totally unacceptable service in my point of view. First of all, the web site was misleading on the delivery date. Secondly, I was NOT given an estimated delivery date on the confirmation notice...

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...My credit card was charged and 3 months with many rescheduling dates I cancelled everything! Customer service is a joke! They take your money quickly and take their sweet time returning it! It is only good for basic needs!..

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Website
2.4 (1577 reviews)
2.4 (755 reviews)
Reviewer's quote

...The website to track rebates has not been operational for months. The manager at my store hasnt a clue. ..

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This information was misleading as the local website was showing now the package was on backorder until August 22nd, this shows a total disregard for the customer time and a blatant disrespect. At the time I was ordering the appliance package on April 22nd , the website was not showing that the...

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Price Affordability
2.6 (1513 reviews)
2.6 (717 reviews)
Reviewer's quote

Purchased Samsung washer and dryer because of the price promised once 100. 00 rebate was received. Submitted rebate February 25, 2020...

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...Today you sent me an email telling me that you lowered the price on this item to $14. 27 and asked me to purchase it. I am seeking a credit of $5...

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Lowes and Home Depot Pros and Cons

Pros
  • Location
  • Product
  • Price
  • Location of store
  • Location
  • Product availability
Cons
  • Customer service
  • Customer service received
  • Service
  • Lack of customer service
  • Customer service
  • Poor customer service

Lowes and Home Depot Most Positive Reviews

Top rated reviews
5

ok *** lips this is what hapend i went to lowes to by a gas chain saw on the shelf it clearly says gas chain saw so u...

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5

We bought a major appliance and were told that it was in stock. It was later delivered by home depot. (Delivery...

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5

I recently remodeled my bathroom with the PSI in Kissimmee, fl. It was absolutely a smooth sailing experience. The...

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5

The lady that work at the self service on this moment at the Bird road and 112 ave miami.Florida.
Has a complete lack of...

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Lowes and Home Depot Most Critical Reviews

Lowest rated reviews
1

Contracted lowes for new roof, installers arrive, start bringing shingles up and I asked where did you get those., they...

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1

Twenty-six days ago, I traveled to the Home Depot store on Eureka Rd. in Taylor, Michigan and ordered a front storm...

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1

PURCHASED A FRIDGE, IT STOPPED WORKING 2 MONTHS LATER! I HAVE GONE THROUGH ALL HOOPS WITH THEM ALONG WITH TERMS AND...

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1

I miscalculated when I bought over $150 in tiles (25 boxes) and didn't have use for $70 worth of leftover (11 boxes), an...

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Lowes and Home Depot Latest Reviews

Recent published reviews
1

Ordered a freezer! Said it would take 45 days. Called to get the status after 2 months and was told I cancelled my...

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No votes

Hello , my name is Manuel pereira . I have ordered real flame Firepit small . I haven’t received it . The confirmation...

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1

I was a Lowes customer until today. I placed an order for delivery that never showed up to the job site when, I called...

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1

I rented a compressor and when the contractor came to use it in the afternoon he was having problems with it shutting of...

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Lowes and Home Depot Products and Services

Most reviewed product and services
  • Lowes Customer Care (519 reviews)
  • Lowes Delivery Service (359 reviews)
  • Lowes Manager (304 reviews)
  • Home Depot Customer Care (247 reviews)
  • Home Depot Delivery Service (177 reviews)
  • Home Depot Installation (165 reviews)