PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Home Depot and Lowes as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lowes
2.2
Home Depot
Lowes

Home Depot and Lowes Overview

Total reviews 3785 7976
Company responses 0 3
Issues resolved 49 112

Home Depot and Lowes Consumer Ratings

Rank
124 out of 537 in Supermarkets and Malls category
133 out of 537 in Supermarkets and Malls category
Customer service
142 in category
151 in category
Product or Service Quality
140 in category
145 in category
Exchange, Refund and Cancellation Policy
121 in category
122 in category
Website
104 in category
113 in category

Home Depot and Lowes Rating Details

Customer service
1.5
(1493 reviews)
1.4
(3379 reviews)
Reviewer's quote

...To contact customer service for website technical support. I cannot correct my text message. Notification system due to inaccurate information on website..

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...It is Friday and its impossible to connect with customer service to find out where my order is..

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Product or Service Quality
1.9
(1213 reviews)
1.9
(2675 reviews)
Reviewer's quote

...I included installation and haul away of the old washer service. When the washer was delivered, the delivery service would not install it because the old washer was on a pedestal. The delivery service driver contacted someone who stated putting it on the old pedestal created a liability issue...

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...In the meantime Service Pro arrived, however they noticed a slope on the floor. They called their manager that stated until I have foundation leveled they could not do the job. As many people coming into my home no one notice it...

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Exchange, Refund and Cancellation Policy
2.1
(1164 reviews)
2
(2394 reviews)
Reviewer's quote

...He assured me the order would be picked up that day, and my refund processed that day I was shocked it went so easy. After a few days of no refund processed, and materials still sprawled out all over the sidewalk, and completely covering the ADA access ramp to the strip mall...

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Im meeding to pick ulp a complete bathroom remoldel tomorrow and honestly regretting going to my lowes store except i need to take back and exchange the warpped countertop and diahwasher thats junk !!! 4 unnecessary trips . I dont want to walk away from lowes but not leaving many more options . I...

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Website
2.3
(1156 reviews)
2.3
(2550 reviews)
Reviewer's quote

...The reason for the email is that I tried contacting the store by phone as instructed on your website. Between yesterday and today I called a total of 6 times. One time I stayed on for 10 minutes while the other 5 times I hung up after 2 minutes...

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I have been trying to process a claim from Lowes through Sedgwick for well over 2 months via phone, chat, text or their website claims page dedicated to my claim. I have reached out to both Lowes and Sedgwick customer service but can only leave a message but nobody bothers to contact me back....

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Home Depot and Lowes Pros and Cons

Pros
  • Location
  • Location of store
  • Product availability
  • Location
  • Price
  • Close by
Cons
  • Customer service
  • Lack of customer service
  • No customer service
  • Customer service
  • Customer service received
  • Service

Home Depot and Lowes Most Positive Reviews

Top rated reviews
5

All of a sudden Home Depot denied my return. I was treated like a criminal. We have built several houses and spend...

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5

Plumbers claimed that disposal could only be installed under small sink which is not the sink we use for the...

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5

The lady that work at the self service on this moment at the Bird road and 112 ave miami.Florida.
Has a complete lack of...

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5

ok *** lips this is what hapend i went to lowes to by a gas chain saw on the shelf it clearly says gas chain saw so u...

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Home Depot and Lowes Most Critical Reviews

Lowest rated reviews
1

I bought a special order sliding door on Sept 18th. I got a call from the installer 2 days later to have my house...

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1

This has been a complete *** show. Went to the store and ordered a fridge on the order of several thousand dollars....

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1

I miscalculated when I bought over $150 in tiles (25 boxes) and didn't have use for $70 worth of leftover (11 boxes), an...

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1

Lowe's quoted me on building a privacy wall. The paper work was signed and I gave a $800 for the project. I am now...

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Home Depot and Lowes Latest Reviews

Recent published reviews
1.8

I bought my dishwasher in dec /2023. I explained to the clerk I would be in Tx , home on April 19/2024. She said not a p...

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No votes

Ive tried for a week to sign up for my Lowes rewards. The website replies oops try again. So I contacted Lowes service...

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2.3

Appears to be no way at all on the website. To contact customer service for website technical support. I cannot correct...

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1

Wont pay for damage done during installation of dishwasher
Lowes cant control the installation company
Looks like fraud

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