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Home Depot

Supermarkets and Malls
  • 10 ISSUES RESOLVED
  • 1728 TOTAL REVIEWS
  • $1.9M CLAIMED LOSSES
  • $3.3K AVERAGE LOSS
2.2
Customer service
Exchange, Refund and Cancellation Policy
Staff
Website
Diversity of Products or Services
  • Location of store 10
  • Product availability 6
  • Friendly personnel 5
  • Service at the store 5
  • Product selection 5

Customers don't like

  • Lack of customer service28
  • Customer service6
  • Unwilling to fix problem6
  • Company response4
  • Not as advertised4
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Lowes

Supermarkets and Malls
  • 22 ISSUES RESOLVED
  • 3280 TOTAL REVIEWS
  • $1.9M CLAIMED LOSSES
  • $2K AVERAGE LOSS
2.0
Customer service
Exchange, Refund and Cancellation Policy
Staff
Website
Diversity of Products or Services
  • Product 10
  • Friendliness of staff 6
  • Price 6
  • Would rate zero stars if i could 5
  • Product was fine 4

Customers don't like

  • Customer service received29
  • Customer service24
  • Service11
  • Lack of response8
  • Lack of communication5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
#1367652

Home Depot gives you your money back, with no questions asked.Also, if they don't have an item, they will swap a similar item at more than the 5% discount that lowes gives you.

Lowes thinks that 5% off is a discount. Go to the Home Depot, they will take better care of you.....LOWES IS TERRIBLE.

No flexibility on that 5%.Will never shop there again

Anonymous
#1358132

They are equally bad. We will always shop at a locally owned business. Lowes and Home Depot take your money and provide no customer service.

Anonymous
#1355512

Both these stores have gone more downhill from when they first opened. Now i prefer to find local to shop .high prices poor quality and terrible customer service from both home depot and lowes

Anonymous
#1343889

Sorry left one special words out .Correct below .

The words is BAD .

Very bad service by LOWES .Home Depot is better.

The people were very bad to customer .

Wait to talk to there representative on the phone for 45 minutes or more .If you buy from them .

Good luck .This will be my last .

Anonymous
#1343888

Very service by LOWES .Home Depot is better.

The people were very bad to customer . Wait to talk to there representative on the phone for 45 minutes or more . If you buy from them .

Good luck .This will be my last .

Anonymous
Las Vegas, Nevada, United States #1339438

Home Depot is easily better then Lowes; they sell more "AMERICAN" made products! Thats a fact!

Anonymous
Tucson, Arizona, United States #1335797

Home Depot has never had to deliver appliances to my residence.

Anonymous
Fairfax, Virginia, United States #1328631

Lowes tend to have more knowledgeable staff, and better customer care, but obviously the cooperate level feels that they have an abundance of customers, so makes difficult and rigid non customer friendly policies.

Home depot return policy's are more consumer friendly, and Home depot makes more of an effort to accommodate there clients when a complaint goes to cooperate office.

As a whole Home Depot is much more consumer focused.

Anonymous
Redding, California, United States #1326656

I smell something rotten in the air of big box building supply stores!In Redding California, we have 1 Lowe's & 1 Home Depot.

One has the product I want installed, but they have no installers who want to do the work, while Home Depot has installers, yet no product that I would feel compliments the front of the house. Just the same basic builder grade stuff that every other house seems to be wearing these days.

WTF is wrong with Lowe's?Is it that hard to find people to do the work in Redding, or are they not paying fair wages to these people?

Anonymous
#1322947

home depot is much more customer friendly !