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Home Depot

Supermarkets and Malls
  • 9 ISSUES RESOLVED
  • 1653 TOTAL REVIEWS
  • $1.6M CLAIMED LOSSES
  • $2.9K AVERAGE LOSS
2.2
Customer service
Exchange, Refund and Cancellation Policy
Website
Staff
Diversity of Products or Services
  • Location of store 10
  • Product availability 6
  • Friendly personnel 5
  • Service at the store 5
  • Product selection 5

Customers don't like

  • Lack of customer service26
  • Unwilling to fix problem6
  • Customer service5
  • Company response4
  • Not as advertised4
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Lowes

Supermarkets and Malls
  • 16 ISSUES RESOLVED
  • 3061 TOTAL REVIEWS
  • $1.8M CLAIMED LOSSES
  • $2K AVERAGE LOSS
2.0
Customer service
Exchange, Refund and Cancellation Policy
Website
Staff
Diversity of Products or Services
  • Product 10
  • Friendliness of staff 6
  • Price 5
  • Would rate zero stars if i could 5
  • Product was fine 4

Customers don't like

  • Customer service received25
  • Customer service13
  • Service11
  • Lack of response8
  • Poor customer service5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Sha

Lowes tend to have more knowledgeable staff, and better customer care, but obviously the cooperate level feels that they have an abundance of customers, so makes difficult and rigid non customer friendly policies.

Home depot return policy's are more consumer friendly, and Home depot makes more of an effort to accommodate there clients when a complaint goes to cooperate office.

As a whole Home Depot is much more consumer focused.

Sherry Dee

I smell something rotten in the air of big box building supply stores!In Redding California, we have 1 Lowe's & 1 Home Depot.

One has the product I want installed, but they have no installers who want to do the work, while Home Depot has installers, yet no product that I would feel compliments the front of the house. Just the same basic builder grade stuff that every other house seems to be wearing these days.

WTF is wrong with Lowe's?Is it that hard to find people to do the work in Redding, or are they not paying fair wages to these people?

roger
#1322947

home depot is much more customer friendly !