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Home Depot

Supermarkets and Malls
  • 14 ISSUES RESOLVED
  • 1866 TOTAL REVIEWS
  • $1.9M CLAIMED LOSSES
  • $3.2K AVERAGE LOSS
2.2
Customer service
Staff
Exchange, Refund and Cancellation Policy
Website
Diversity of Products or Services
  • Location of store 10
  • Product availability 6
  • Service at the store 5
  • Product selection 5
  • It was easy to initially purchase 4

Customers don't like

  • Lack of customer service28
  • Customer service16
  • Unwilling to fix problem5
  • Unwilling to fix problems4
  • Policy4
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Lowes

Supermarkets and Malls
  • 26 ISSUES RESOLVED
  • 3584 TOTAL REVIEWS
  • $2.2M CLAIMED LOSSES
  • $2.1K AVERAGE LOSS
2.0
Customer service
Staff
Exchange, Refund and Cancellation Policy
Website
Diversity of Products or Services
  • Product 10
  • Price 8
  • Friendliness of staff 6
  • Would rate zero stars if i could 5
  • That they are close 4

Customers don't like

  • Customer service83
  • Customer service received30
  • Service11
  • Lack of response10
  • His total lack of concern for my needs6
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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#1423207

Years ago Home Depot had the edge on service.Lowes had recently improved enough that due to my military discount being effective online with Lowes, Lowes was given the nod most of the time.

Now with Lowes service having slipped it was a coin toss.

Rebates with Home Depot is simple, with Lowes its a bitch.It got to the point with a recent issue with Lowes rebate being denied, when I submitted the needed paperwork, that I'm back to Home Depot.

Product offerings are similar.

All in all it's back to Home Depot.

Anonymous
#1367652

Home Depot gives you your money back, with no questions asked.Also, if they don't have an item, they will swap a similar item at more than the 5% discount that lowes gives you.

Lowes thinks that 5% off is a discount. Go to the Home Depot, they will take better care of you.....LOWES IS TERRIBLE.

No flexibility on that 5%.Will never shop there again

Anonymous
#1358132

They are equally bad. We will always shop at a locally owned business. Lowes and Home Depot take your money and provide no customer service.

Anonymous
#1355512

Both these stores have gone more downhill from when they first opened. Now i prefer to find local to shop .high prices poor quality and terrible customer service from both home depot and lowes

Anonymous
#1343889

Sorry left one special words out .Correct below .

The words is BAD .

Very bad service by LOWES .Home Depot is better.

The people were very bad to customer .

Wait to talk to there representative on the phone for 45 minutes or more .If you buy from them .

Good luck .This will be my last .

Anonymous
#1343888

Very service by LOWES .Home Depot is better.

The people were very bad to customer . Wait to talk to there representative on the phone for 45 minutes or more . If you buy from them .

Good luck .This will be my last .

Anonymous
Las Vegas, Nevada, United States #1339438

Home Depot is easily better then Lowes; they sell more "AMERICAN" made products! Thats a fact!

Anonymous
Tucson, Arizona, United States #1335797

Home Depot has never had to deliver appliances to my residence.

Anonymous
Fairfax, Virginia, United States #1328631

Lowes tend to have more knowledgeable staff, and better customer care, but obviously the cooperate level feels that they have an abundance of customers, so makes difficult and rigid non customer friendly policies.

Home depot return policy's are more consumer friendly, and Home depot makes more of an effort to accommodate there clients when a complaint goes to cooperate office.

As a whole Home Depot is much more consumer focused.

Anonymous
Redding, California, United States #1326656

I smell something rotten in the air of big box building supply stores!In Redding California, we have 1 Lowe's & 1 Home Depot.

One has the product I want installed, but they have no installers who want to do the work, while Home Depot has installers, yet no product that I would feel compliments the front of the house. Just the same basic builder grade stuff that every other house seems to be wearing these days.

WTF is wrong with Lowe's?Is it that hard to find people to do the work in Redding, or are they not paying fair wages to these people?

Anonymous
#1322947

home depot is much more customer friendly !