PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Home Depot and Lowes as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Home Depot
Lowes

Home Depot and Lowes Overview

Total reviews 3016 6036
Company responses 0 3
Issues resolved 37 62

Home Depot and Lowes Consumer Ratings

Rank
76 out of 350 in Supermarkets and Malls category
83 out of 350 in Supermarkets and Malls category
Customer service
73 in category
78 in category
Product or Service Quality
74 in category
79 in category
Website
57 in category
59 in category
Exchange, Refund and Cancellation Policy
56 in category
57 in category

Home Depot and Lowes Rating Details

Customer service
1.5 (1112 reviews)
1.4 (2372 reviews)
Reviewer's quote

...I was furious! Why not have good customer service have him come straight to the door. Like I said "THERE WAS NO ONE IN LINE". This was degrading, unprofessional with no empathy...

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There customer service is horrible. Even had to contact the manufacturer to show them its wrong after being told it was installed correctly does this look correct. Would like to speak to supervisor at corporate office and district manager of Willougbhy Ohio Lowes to tell them my whole experience i...

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Product or Service Quality
2 (898 reviews)
1.9 (1862 reviews)
Reviewer's quote

...I wont recommend a Ryobi product. The pull cord housing breaking in to two pieces on third time use tells me this 4 cylinder weed eater is built cheap. I wont do business at Home Depot again and will tell everyone I know what happened to me!..

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...I called customer service at Lowes. They didnt care. Do not shop at Lowes! I will never shop there again..

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Website
2.4 (865 reviews)
2.3 (1811 reviews)
Reviewer's quote

Why is your website so dammed slow !..

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...Very common on website. makes online shopping a real time/energy waster. Causes mistakes from buying wrong items thinking they will do the job needed...

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Exchange, Refund and Cancellation Policy
2.1 (854 reviews)
2.1 (1638 reviews)
Reviewer's quote

...After a few calls and many emails we received our refund November 20..

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...Lowes said I would be receiving a refund credit for my washer within 1-2 weeks. After 2 weeks of not receiving my credit, they keep making excuses saying I should have received it, they will call me back within 1-2 days, etc. After 4 days, I still have not received the phone call...

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Home Depot and Lowes Pros and Cons

Pros
  • Location
  • Location of store
  • Product availability
  • Location
  • Product
  • Price
Cons
  • Customer service
  • Lack of customer service
  • Delivery
  • Customer service
  • Customer service received
  • Service

Home Depot and Lowes Most Positive Reviews

Top rated reviews
5

We bought a major appliance and were told that it was in stock. It was later delivered by home depot. (Delivery...

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5

ok *** lips this is what hapend i went to lowes to by a gas chain saw on the shelf it clearly says gas chain saw so u...

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5

The lady that work at the self service on this moment at the Bird road and 112 ave miami.Florida.
Has a complete lack of...

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5

I recently remodeled my bathroom with the PSI in Kissimmee, fl. It was absolutely a smooth sailing experience. The...

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Home Depot and Lowes Most Critical Reviews

Lowest rated reviews
1

Twenty-six days ago, I traveled to the Home Depot store on Eureka Rd. in Taylor, Michigan and ordered a front storm...

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1

Contracted lowes for new roof, installers arrive, start bringing shingles up and I asked where did you get those., they...

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1

I miscalculated when I bought over $150 in tiles (25 boxes) and didn't have use for $70 worth of leftover (11 boxes), an...

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1

PURCHASED A FRIDGE, IT STOPPED WORKING 2 MONTHS LATER! I HAVE GONE THROUGH ALL HOOPS WITH THEM ALONG WITH TERMS AND...

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Home Depot and Lowes Latest Reviews

Recent published reviews
1

Why is your website so dammed slow !

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1

Willougbhy Ohio Lowes.
$7500 for a vinyl fence installed incorrectly and had to put it back together 3 times in less than...

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4.9

We ordered two appliances and refused one due to the fact Home Depot couldnt install it. This was back in September....

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2.2

Bought new cabinets for my home with a 10percent rebate in March of 2020. Not only
Were the cabinets delayed until June o...

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Home Depot and Lowes Products and Services

Most reviewed product and services
  • Home Depot Delivery Service (191 reviews)
  • Home Depot Installation (174 reviews)
  • Home Depot Rebate (149 reviews)
  • Lowes Delivery Service (373 reviews)
  • Lowes Manager (308 reviews)
  • Lowes Installation (246 reviews)