PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Home Depot and Lowes as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Home Depot
Lowes

Home Depot and Lowes Overview

Total reviews
2529
4987
Company responses
0
3
Issues resolved
28
50

Lowes was first mentioned on PissedConsumer on Jul 6, 2007 and since then this brand received 4987 reviews. It is 2458 reviews more than Home Depot received since Jun 14, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Home Depot customer support team and Lowes customer service.

Home Depot and Lowes Consumer Ratings

Rank
59 out of 482 in Supermarkets and Malls category
61 out of 482 in Supermarkets and Malls category
Customer service
63 in category
68 in category
Staff
40 in category
53 in category
Product or Service Quality
58 in category
62 in category

According to consumer ratings and reviews, Home Depot ranks 2 points higher in the Supermarkets and Malls category than Lowes. People gave Home Depot 1.5 stars for Customer service criterion in Supermarkets and Malls category and it is 48 points higher than the worst rated brand in this category. At the same time, Lowes was rated 1.4 stars for Customer service criterion in this category and it is 43 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Home Depot has a higher rating than Lowes. Regarding Product or Service Quality criterion, consumers gave Home Depot 2 stars and it is 51% worse than other in category. Lowes however was rated 1.9 stars and it is 55% worse than other in category.

Home Depot and Lowes Rating Details

Customer service
1.5 (834 reviews)
1.4 (1744 reviews)
Reviewer's quote

...I called Home Depots customer service two days ago. They said to call their insurer. Now called the insurer and left a message...

givot

Every time I deal with Lowes in Monroe Michigan, they get nothing right! It is the worse store for customer service. Today the sales associate tried to tell me they don't sell a certain brand. They did sell the brand, the associates need more training at Lowes inb Monroe Mi...

jeff g
Staff
1.9 (690 reviews)
1.7 (1548 reviews)
Reviewer's quote

...It seems like the training your staff recieve is just come up with an excuse. Which of course tells me that Home Depot doesnt care about the consumer. There bottom line is we only care about how much money the corporation makes...

John

The staff in customer service and the appliance department said that since the Washer and Dryer were not in stock that I should not get the order credited off of my BMO Credit Card because the would mess up the order and delivery of the appliances, to wait until the two appliance were delivered and...

Larry D
Product or Service Quality
2 (661 reviews)
1.9 (1359 reviews)
Reviewer's quote

...One time they were a complete no show and twice they had to cancel cuz they either didnt have my product or didnt have someone to install. Its been a complete Clusterf$ck sh!tshow. I would have returned it by now but I bought with gift cards and dont want to ever shop there again with store credit..

Joe H

...I called customer service and they told me they could merely escalate the situation to the rebate center because its a 3rd party and not Lowes. How are you supposed to resolve the rebate issues with the company if you cant even reach a person to do it?..

PissedConsumer1754631

Home Depot and Lowes Pros and Cons

Pros
  • Location of store
  • Location
  • Service at the store
  • Product
  • Price
  • Location
Cons
  • Lack of customer service
  • Customer service
  • Unwilling to fix problem
  • Customer service
  • Customer service received
  • Service

Home Depot and Lowes Most Positive Reviews

Top rated reviews
5

We bought a major appliance and were told that it was in stock. It was later delivered by home depot. (Delivery...

5

ok *** lips this is what hapend i went to lowes to by a gas chain saw on the shelf it clearly says gas chain saw so u...

Home Depot and Lowes Most Critical Reviews

Lowest rated reviews
1

Twenty-six days ago, I traveled to the Home Depot store on Eureka Rd. in Taylor, Michigan and ordered a front storm...

1

Contracted lowes for new roof, installers arrive, start bringing shingles up and I asked where did you get those., they...

Home Depot and Lowes Latest Reviews

Recent published reviews
1

Your company should be ashamed!! Lured me into buying a kitchen set in November. Promised delivery December 16th so we...

Read all 2529 reviews
1

The refrigerator was delivery to my house and the men stated they could not install it. Then took it back to the store.

Read all 4987 reviews

Home Depot and Lowes Products and Services

Most reviewed product and services
  • Home Depot Customer Care (212 reviews)
  • Home Depot Delivery Service (157 reviews)
  • Home Depot Installation (147 reviews)
  • Lowes Customer Care (484 reviews)
  • Lowes Delivery Service (341 reviews)
  • Lowes Manager (298 reviews)