PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Home Depot and Lowes as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Home Depot
Lowes

Home Depot and Lowes Overview

Total reviews
2870
5683
Company responses
0
3
Issues resolved
31
58

Home Depot and Lowes Consumer Ratings

Rank
68 out of 332 in Supermarkets and Malls category
70 out of 332 in Supermarkets and Malls category
Customer service
76 in category
80 in category
Product or Service Quality
72 in category
75 in category
Website
51 in category
53 in category
Exchange, Refund and Cancellation Policy
55 in category
53 in category

Home Depot and Lowes Rating Details

Customer service
1.5 (1025 reviews)
1.4 (2145 reviews)
Reviewer's quote

I've been a Home Depot customer for over 30 years now and reluctantly have kind of accepted the overall poor customer service and the sloppy, disorganized nature of the store and product layout - UNTIL NOW. Yesterday, I only needed to purchase 2 items from Home Depot: - (1) 3/4" water hose - (1)...

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I have contractors on stand by, cannot confirm if we start on time and no way of tracking delivery! Customer service is rude and won't help with status. Will never order contract material again ..

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Product or Service Quality
2 (822 reviews)
1.9 (1684 reviews)
Reviewer's quote

Immediately following the service technician putting our dryer back together, he did no further testing on the unit and left. I immediately contacted the Manager at the Parker Home Depot and advised them of this information. The Manager said they would not replace the dryer and said it was an issue...

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...In addition, Lowes corporate has created a structure to insulate themselves from providing any customer service. You literally can't get anyone on the phone, especially at corporate. Based on the CEO's track record with JC Penney going out of business I can see Lowes is not far behind...

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Website
2.4 (793 reviews)
2.4 (1646 reviews)
Reviewer's quote

...I went to Home Depot website and inquired about the installation. I was contacted by Green Star Services and set an appointment. I went with this much higher cost company thinking the installation would seamless and quality...

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...Instead, I repeatedly get the run around, even the website says my freezer is ready for delivery. I would really like the CEOs email address or phone number. I feel they should know how poorly the Abingdon office is running...

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Exchange, Refund and Cancellation Policy
2.1 (789 reviews)
2.1 (1467 reviews)
Reviewer's quote

I receive a email showing order cancellation and saying items not in stock, and stating I have 2 to 3 business days before return of money on card. After notifying I am told 3 to 5 days! This is a huge problem! Not only do I have to wait for return of my customers money to card I am unable to even...

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...They did say they would refund our money. Well see if that happens. We plan on contacting the corporation...

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Home Depot and Lowes Pros and Cons

Pros
  • Location of store
  • Location
  • Product availability
  • Location
  • Product
  • Price
Cons
  • Customer service
  • Lack of customer service
  • Unwilling to fix problem
  • Customer service
  • Customer service received
  • Service

Home Depot and Lowes Most Positive Reviews

Top rated reviews
5

We bought a major appliance and were told that it was in stock. It was later delivered by home depot. (Delivery...

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5

ok *** lips this is what hapend i went to lowes to by a gas chain saw on the shelf it clearly says gas chain saw so u...

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5

The lady that work at the self service on this moment at the Bird road and 112 ave miami.Florida.
Has a complete lack of...

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5

I recently remodeled my bathroom with the PSI in Kissimmee, fl. It was absolutely a smooth sailing experience. The...

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Home Depot and Lowes Most Critical Reviews

Lowest rated reviews
1

Twenty-six days ago, I traveled to the Home Depot store on Eureka Rd. in Taylor, Michigan and ordered a front storm...

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1

Contracted lowes for new roof, installers arrive, start bringing shingles up and I asked where did you get those., they...

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1

I miscalculated when I bought over $150 in tiles (25 boxes) and didn't have use for $70 worth of leftover (11 boxes), an...

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1

PURCHASED A FRIDGE, IT STOPPED WORKING 2 MONTHS LATER! I HAVE GONE THROUGH ALL HOOPS WITH THEM ALONG WITH TERMS AND...

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Home Depot and Lowes Latest Reviews

Recent published reviews
2

I HAVE QUESTIONS ABOUT THEIR CARPET SERVICE...NO WHERE TO WRITE TO...AND HOME DEPOT NEVER ANSWERS PHONES.

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No votes

Your new ads shown on HGTV are so disgusting and offensive. Please do not force your offensive mask wearing employees...

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1.4

I went in to buy carpet, picked out the style I wanted, and paid the $35.00 for the contractor to come and measure a rec...

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2

Order two doors in May, 2020. Was told they would be installed in the beginning of July. To now get in or out you must...

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Home Depot and Lowes Products and Services

Most reviewed product and services
  • Home Depot Customer Care (250 reviews)
  • Home Depot Delivery Service (182 reviews)
  • Home Depot Installation (168 reviews)
  • Lowes Customer Care (539 reviews)
  • Lowes Delivery Service (363 reviews)
  • Lowes Manager (306 reviews)