PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Home Depot and Lowes as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Home Depot
Lowes

Home Depot and Lowes Overview

Total reviews
2476
4916
Company responses
0
3
Issues resolved
27
49

Lowes was first mentioned on PissedConsumer on Jul 6, 2007 and since then this brand received 4916 reviews. It is 2440 reviews more than Home Depot received since Jun 14, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Home Depot customer support team and Lowes customer service.

Home Depot and Lowes Consumer Ratings

Rank
59 out of 614 in Supermarkets and Malls category
62 out of 614 in Supermarkets and Malls category
Customer service
61 in category
68 in category
Staff
41 in category
53 in category
Product or Service Quality
49 in category
62 in category

According to consumer ratings and reviews, Home Depot ranks 3 points higher in the Supermarkets and Malls category than Lowes. People gave Home Depot 1.5 stars for Customer service criterion in Supermarkets and Malls category and it is 48 points higher than the worst rated brand in this category. At the same time, Lowes was rated 1.4 stars for Customer service criterion in this category and it is 41 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Home Depot has a higher rating than Lowes. Regarding Product or Service Quality criterion, consumers gave Home Depot 2 stars and it is 55% greater than other in category. Lowes however was rated 1.9 stars and it is 56% worse than other in category.

Home Depot and Lowes Rating Details

Customer service
1.5 (803 reviews)
1.4 (1709 reviews)
Reviewer's quote

...Deceiving tactics to cover the merchandise with black plastic, so the customer would not be able to see the prices until the Black Friday sale. BS..

Rene C

...I did get great customer service from kendrick mack in the store. Order # 398481599. Learned my lesson, lowes for small stuff only..

Andrea J
Staff
1.9 (663 reviews)
1.7 (1512 reviews)
Reviewer's quote

...It seems like the training your staff recieve is just come up with an excuse. Which of course tells me that Home Depot doesnt care about the consumer. There bottom line is we only care about how much money the corporation makes...

John

The staff in customer service and the appliance department said that since the Washer and Dryer were not in stock that I should not get the order credited off of my BMO Credit Card because the would mess up the order and delivery of the appliances, to wait until the two appliance were delivered and...

Larry D
Product or Service Quality
2 (631 reviews)
1.9 (1328 reviews)
Reviewer's quote

Home Depot rebatesDid everything just as specified Dotted all T’s and crossed all I’sOver Several months I would receive an email that they have received my rebate request and would respond in 24-48 hours they never responded, called and got someone who sounded like they were in India ??1st time...

John P

...At 6:15 pm I called customer service and was told the driver was a little behind still but would be at my location soon. At 8 pm I call again and was told driver was on way to my location. This is ridiculous...

Christopher R

Home Depot and Lowes Pros and Cons

Pros
  • Location of store
  • Location
  • Service at the store
  • Product
  • Price
  • Location
Cons
  • Lack of customer service
  • Customer service
  • Unwilling to fix problem
  • Customer service
  • Customer service received
  • Service

Home Depot and Lowes Most Positive Reviews

Top rated reviews
5

We bought a major appliance and were told that it was in stock. It was later delivered by home depot. (Delivery...

5

ok *** lips this is what hapend i went to lowes to by a gas chain saw on the shelf it clearly says gas chain saw so u...

Home Depot and Lowes Most Critical Reviews

Lowest rated reviews
1

Twenty-six days ago, I traveled to the Home Depot store on Eureka Rd. in Taylor, Michigan and ordered a front storm...

1

Contracted lowes for new roof, installers arrive, start bringing shingles up and I asked where did you get those., they...

Home Depot and Lowes Latest Reviews

Recent published reviews

No way to reach Customer Service to submit a complaint online so, after spending a half hour trying I will post it here...

Read all 2476 reviews
1.4

Samsung refrigerator ice-maker never worked even after 17 service calls. I was told they had to do 5 complete service...

Read all 4916 reviews

Home Depot and Lowes Products and Services

Most reviewed product and services
  • Home Depot Customer Care (207 reviews)
  • Home Depot Delivery Service (154 reviews)
  • Home Depot Installation (146 reviews)
  • Lowes Customer Care (481 reviews)
  • Lowes Delivery Service (336 reviews)
  • Lowes Manager (297 reviews)