PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kmart and Home Depot as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kmart
Home Depot

Kmart and Home Depot Overview

Total reviews
1023
2476
Company responses
0
0
Issues resolved
9
27

Home Depot was first mentioned on PissedConsumer on Jun 14, 2007 and since then this brand received 2476 reviews. It is 1453 reviews more than Kmart received since Apr 10, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Kmart customer support team and Home Depot customer service.

Kmart and Home Depot Consumer Ratings

Rank
63 out of 614 in Supermarkets and Malls category
59 out of 614 in Supermarkets and Malls category
Customer service
71 in category
61 in category
Exchange, Refund and Cancellation Policy
60 in category
39 in category
Website
56 in category
42 in category

According to consumer ratings and reviews, Home Depot ranks 4 points higher in the Supermarkets and Malls category than Kmart. People gave Kmart 1.3 stars for Customer service criterion in Supermarkets and Malls category and it is 38 points higher than the worst rated brand in this category. At the same time, Home Depot was rated 1.5 stars for Customer service criterion in this category and it is 48 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Home Depot has a higher rating than Kmart. Regarding Website criterion, consumers gave Kmart 2.1 stars and it is 50% worse than other in category. Home Depot however was rated 2.5 stars and it is 61% greater than other in category.

Kmart and Home Depot Rating Details

Customer service
1.3 (288 reviews)
1.5 (803 reviews)
Reviewer's quote

...I call customer rep. Saids Im stuck nothing she can go for not even A store credit. This is bad service...

Christopher22

...Deceiving tactics to cover the merchandise with black plastic, so the customer would not be able to see the prices until the Black Friday sale. BS..

Rene C
Exchange, Refund and Cancellation Policy
1.7 (246 reviews)
2.1 (620 reviews)
Reviewer's quote

oder changein in my oder

Britley

8 Nov. 1019 - Instore purchase of washer and refrigerator. Delivery scheduled for 14 Nov. Washer was delivered but refrigerator remained on truck. Drivers refused to drive up my inclined driveway; refused help to move refrigerator on a hand truck. Next delivery was announced after calls to store...

Roger S
Website
2.1 (245 reviews)
2.5 (612 reviews)
Reviewer's quote

...com website to plan a return. Kmart arranged the return. UPS came and picked them up the next day, and I was given a receipt...

Toni B

the home depot website is not working. I have tried everyday for 1 week with no luck..

Clayborn

Kmart and Home Depot Pros and Cons

Pros
  • Price
  • Sales staff
  • Good location
  • Location of store
  • Location
  • Service at the store
Cons
  • Customer service
  • Worst customer service
  • Worst customer service for m
  • Lack of customer service
  • Customer service
  • Unwilling to fix problem

Kmart and Home Depot Most Positive Reviews

Top rated reviews
5

At KMart Camarillo Store #7165 on 16Sep2014 Cheryl took the time to look for the item I wanted to find. We rambled throu...

5

We bought a major appliance and were told that it was in stock. It was later delivered by home depot. (Delivery...

Kmart and Home Depot Most Critical Reviews

Lowest rated reviews
1

I returned something on the 29 of last month. I was told my money would be returned to my debit card automatily but that...

1

Twenty-six days ago, I traveled to the Home Depot store on Eureka Rd. in Taylor, Michigan and ordered a front storm...

Kmart and Home Depot Latest Reviews

Recent published reviews
1

I bought two pairs of these shoes. I found out a month later they are breaking from the bottom. I call customer rep....

Read all 1023 reviews

No way to reach Customer Service to submit a complaint online so, after spending a half hour trying I will post it here...

Read all 2476 reviews

Kmart and Home Depot Products and Services

Most reviewed product and services
  • Kmart Manager (128 reviews)
  • Kmart Customer Care (84 reviews)
  • Kmart Cashier (77 reviews)
  • Home Depot Customer Care (207 reviews)
  • Home Depot Delivery Service (154 reviews)
  • Home Depot Installation (146 reviews)