PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Home Depot and Kmart as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Home Depot
Kmart

Home Depot and Kmart Overview

Total reviews
2542
1028
Company responses
0
0
Issues resolved
28
9

Home Depot was first mentioned on PissedConsumer on Jun 14, 2007 and since then this brand received 2542 reviews. It is 1514 reviews more than Kmart received since Apr 10, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Home Depot customer support team and Kmart customer service.

Home Depot and Kmart Consumer Ratings

Rank
59 out of 482 in Supermarkets and Malls category
62 out of 482 in Supermarkets and Malls category
Customer service
62 in category
71 in category
Staff
41 in category
69 in category
Product or Service Quality
58 in category
51 in category

According to consumer ratings and reviews, Home Depot ranks 3 points higher in the Supermarkets and Malls category than Kmart. People gave Home Depot 1.5 stars for Customer service criterion in Supermarkets and Malls category and it is 50 points higher than the worst rated brand in this category. At the same time, Kmart was rated 1.3 stars for Customer service criterion in this category and it is 41 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Home Depot has a higher rating than Kmart. Regarding Product or Service Quality criterion, consumers gave Home Depot 2 stars and it is 51% worse than other in category. Kmart however was rated 2 stars and it is 54% greater than other in category.

Home Depot and Kmart Rating Details

Customer service
1.5 (844 reviews)
1.3 (290 reviews)
Reviewer's quote

...In any case-don't buy from Home Depot-customer service for them is history. Paying customers deserve much better-you can bet if you owe them money they will figure out how to use a mailbox..

lestrunak@yahoo.com

I was at this store on 12/14/19 around 1230pm and waited in line at customer service for over 15 minutes and then went shopping in store. The store had flyers advertising Blow Out sales for the day and if you texted CHEER to 56278 you would get $5. 00 off purchase of $15...

Claron
Staff
1.9 (697 reviews)
1.5 (231 reviews)
Reviewer's quote

Because the carpet sales staff assured me several times that home depot have the11% rebate, I chose to buy their carpet and pads. Several times they told me it all qualified, one even did the math to shore i would get back over$200 on an $1850 order. After waiting over 3 months i finally get a...

PissedConsumer1767378

So, I would have legitimately just given them money for something one of their underpaid, underqualified staff overlooked placing in my box, EVEN THOUGH THERE WAS A CHECKLIST. Unreal! I feel like at the very least, I deserve some sort of credit or partial refund for the absurd amount of time and...

PissedConsumer1146004
Product or Service Quality
2 (668 reviews)
2 (236 reviews)
Reviewer's quote

...Packaging weight which exceeds the product weight, it has the recycle symbol but none of it can be because it is plastic glued to paper, and the paper has a plastic veneer. Surely the bar code could be printed on the wall plate back and eliminate the package!..

Bill C

...This is bad service. You sell us garbage and expect us to not return something that is obviously garbage. I am now we stuck with the second pair who not even my worst enemy I would give to..

Christopher22

Home Depot and Kmart Pros and Cons

Pros
  • Location of store
  • Location
  • Service at the store
  • Price
  • Sales staff
  • Good location
Cons
  • Lack of customer service
  • Customer service
  • Unwilling to fix problem
  • Customer service
  • Worst customer service
  • Worst customer service for m

Home Depot and Kmart Most Positive Reviews

Top rated reviews
5

We bought a major appliance and were told that it was in stock. It was later delivered by home depot. (Delivery...

5

At KMart Camarillo Store #7165 on 16Sep2014 Cheryl took the time to look for the item I wanted to find. We rambled throu...

Home Depot and Kmart Most Critical Reviews

Lowest rated reviews
1

Twenty-six days ago, I traveled to the Home Depot store on Eureka Rd. in Taylor, Michigan and ordered a front storm...

1

I returned something on the 29 of last month. I was told my money would be returned to my debit card automatily but that...

Home Depot and Kmart Latest Reviews

Recent published reviews
4.4

Purchased a Commercial Electric Phone line jack, 1 Gang 1 Line Round Wall Jack/Wall Plate, White.
I needed this wall plat...

Read all 2542 reviews

So I walked into k-mart that was closing. Mind you it has a sign on the outside saying K-MART. I shop and when I go to...

Read all 1028 reviews

Home Depot and Kmart Products and Services

Most reviewed product and services
  • Home Depot Customer Care (213 reviews)
  • Home Depot Delivery Service (158 reviews)
  • Home Depot Installation (148 reviews)
  • Kmart Manager (130 reviews)
  • Kmart Customer Care (85 reviews)
  • Kmart Cashier (77 reviews)