PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Houzz and Home Depot as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Houzz
Home Depot

Houzz and Home Depot Overview

Total reviews 557 2948
Company responses 0 0
Issues resolved 5 35

Houzz and Home Depot Consumer Ratings

Rank
22 out of 171 in Restoration, Renovation and Remodeling category
70 out of 333 in Supermarkets and Malls category
Customer service
21 in category
72 in category
Product or Service Quality
19 in category
68 in category
Price Affordability
13 in category
63 in category
Diversity of Products or Services
15 in category
57 in category

Houzz and Home Depot Rating Details

Customer service
1.4 (330 reviews)
1.5 (1071 reviews)
Reviewer's quote

... say you can get the label but when I try to print it it goes the screen goes blank it doesnt work I will never buy anything from Huzz again this is the worst customer service ever....

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...Customer service is not answering the calls. There are no words to explain how disappointed I am. I do not know what to do..

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Product or Service Quality
1.7 (271 reviews)
2 (866 reviews)
Reviewer's quote

I have been dealing with a defective product for almost a month now people are not getting back to me and I need to speak with somebody immediately..

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...this is the first time in my life I've gone out of my way to "complain" let people know about bad behavior and rude service..

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Price Affordability
2.2 (261 reviews)
2.6 (784 reviews)
Reviewer's quote

Ordered artwork from HOUZZ and on May 9th, my credit card was charged for the full purchase price. HOUZZ website states that shipping was initiated and gave an estimated delivery date of 5/13 - 5/21 and a FedEx tracking number. As of May 26th, FedEx records indicate they have not received the item...

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I asked about price on merchandise on clearance rack and it took forever for a manager to be tracked down to tell me that it didnt belong there and they would only give me 10% off. Went back a few days later and the same box was misplaced on another shelf still with no price on it!! Boo Apache...

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Diversity of Products or Services
2.5 (246 reviews)
2.6 (794 reviews)
Reviewer's quote

I would like additional info on the following products: ID 156525894 ID 90302105 ID 152566774 ID 141706701 Are these beds pure white? Weight capacity for each bed? Height of platform?..

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No communication from installation services out of Tampa, Fl. I put in 18 Simonton windows and 1 front door through Home Depot 2 months ago. I had to call THEM to make sure the installers were coming...

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Houzz and Home Depot Pros and Cons

Pros
  • Unsatisfied
  • Items offered
  • Were great until the contract was signed
  • Location
  • Location of store
  • Product availability
Cons
  • Poor customer service
  • Apparent lack of concern for customer retention
  • Difficulty with return
  • Customer service
  • Lack of customer service
  • Unwilling to fix problem

Houzz and Home Depot Most Positive Reviews

Top rated reviews
5

This was hands down, the WORST online buying experience ever, and, as both 100% disabled veterans, we buy a lot online.
O...

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5

We bought a major appliance and were told that it was in stock. It was later delivered by home depot. (Delivery...

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5

I was worried because I returned a VERY EXPENSIVE item last week, and had not yet received a credit on my Amex.
So reliev...

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5

The lady that work at the self service on this moment at the Bird road and 112 ave miami.Florida.
Has a complete lack of...

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Houzz and Home Depot Most Critical Reviews

Lowest rated reviews
1

We purchased a wall unit in excess of $4,000 from Houzz with an expected delivery date of January 19th through January 2...

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1

Twenty-six days ago, I traveled to the Home Depot store on Eureka Rd. in Taylor, Michigan and ordered a front storm...

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1

False advertising. I ordered Thermory Outdoor Deck Tiles, Brown, 23" seen at this link: http://www.houzz.com/photos/4214...

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1

I miscalculated when I bought over $150 in tiles (25 boxes) and didn't have use for $70 worth of leftover (11 boxes), an...

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Houzz and Home Depot Latest Reviews

Recent published reviews
No votes

I was shipped incorrect Brazilian cowhide rug. The shipper, Nick @ 310 -601-0221, told me that he would not refund me un...

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2.5

Cannot get the third party that delivered for Home Depot to pick up two toilets that were broken in pieces when...

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2

The chest came with a damaged magnetic door closure it keeps coming out of the metal part on top of the cabinet that...

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No votes

DO NO USE HOME DEPOT TO PURCHASE CARPET!!
We had discussed our carpet needs twice with store employees, decided on what w...

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Houzz and Home Depot Products and Services

Most reviewed product and services
  • Houzz Customer Care (70 reviews)
  • Houzz Shipping Service (47 reviews)
  • Houzz Website (12 reviews)
  • Home Depot Customer Care (257 reviews)
  • Home Depot Delivery Service (191 reviews)
  • Home Depot Installation (169 reviews)