PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Viking Cruises and Holland America Line as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Viking Cruises

Viking Cruises

Has Verified Representatives
3.5
Viking Cruises
Holland America Line

Viking Cruises and Holland America Line Overview

Total reviews 154 174
Company responses 112 0
Issues resolved 8 3

Viking Cruises and Holland America Line Consumer Ratings

Rank
4 out of 167 in Cruises and Ships category
8 out of 167 in Cruises and Ships category
Customer service
16 in category
7 in category
Product or Service Quality
8 in category
10 in category
Price Affordability
18 in category
15 in category
Exchange, Refund and Cancellation Policy
14 in category
9 in category

Viking Cruises and Holland America Line Rating Details

Customer service
1.7 (78 reviews)
2.3 (59 reviews)
Reviewer's quote

...My GREAT customer service of 10 went to a 3 all of a sudden. I realize these poor representatives are going through a huge mess right now but how about we faithful customers who are going to try our trips again? So Sad..

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...I have had chats with various customer service reps on the website but last one was a month ago, now I can't even reach anyone at any of the numbers I find online. They all ring once and then disconnect..

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Product or Service Quality
2.5 (64 reviews)
2.4 (45 reviews)
Reviewer's quote

Have tried to get my agent, customer service and supervisors to match, but will not change. Could cancel and book, but that would probably cost me more money. Bad customer service, hoping the current world conditions will cause the cruise the cancel, get all my money back and never book with Viking...

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CARL, one of your staff gave consistently good service. Guru the Chef in the Lido tried his best to cook soups for us, it just meant we had to wait for long periods, so we gave up on that one. We went on a Mediterranean cruise with Holland America 7 years ago and it was amazing, no problems with...

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Price Affordability
2.4 (64 reviews)
2.5 (46 reviews)
Reviewer's quote

We were offered a 25% premium to rebook, but the 125% is not enough to match the price we had in 2020. We tried 2021 and 2022 but it will cost us more. Every other cruise line cancellation I had in the past, ALWAYS found a way to make the cruise whole for us, so we didnt have to come up with extra...

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...Shut that part down while they wait!! I am sure we did not pay a lower price than the people in the new tower..

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Exchange, Refund and Cancellation Policy
1.7 (63 reviews)
1.8 (45 reviews)
Reviewer's quote

Viking not only charged a cancellation fee but by then the original vouchers they gave us had expired. This was my first experience with Viking and definitely my last. Other cruise companies have bent over backwards to accommodate customers during these difficult times but it seems like Viking...

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Our cruise was cancelled on 3/30/2020 and we have yet to receive our refund of over $6,000. Numerous calls but no answers. Originally was told it could take up to 60 days...

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Viking Cruises and Holland America Line Pros and Cons

Pros
  • Staff
  • Food
  • Staff on the ship
  • Room stewards
  • Servers
  • Pinnicle grill
Cons
  • Customer service
  • Treatment of customer
  • Worst customer service
  • Refusal to help us
  • Customer service
  • Too much to write here

Viking Cruises and Holland America Line Most Positive Reviews

Top rated reviews
5

I submitted an earlier review of this 2- day extension of our Viking Star cruise and the Hilton Stucky hotel but need to...

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5

Our problem stems from our mistake, perhaps because we are 79 years old, but when we realized we had reserved for the wr...

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5

I could not be happier with Viking; the staff was awesome; Barbara Cruz, JoAna Guimaracs, and Leonie Hendry plus all...

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5

Dear Sir,
I would like to carry to your attention that at the time of our stop on Half Moon Cay,after buffet BBQ,we hav...

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Viking Cruises and Holland America Line Most Critical Reviews

Lowest rated reviews
1

Had booked a Viking River Cruise for two (Danube Waltz) far in advance for cruise to start on 10/11/15 from Passau to B...

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1

cruiseVC7P3M 7/12/15 to 5/1/16 this was ment to be a cruise of a life time our 50th wedding anervasary, first a very...

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1

I have spent $14,000 for a trip from Barcelona to Bergen Norway. My wife & I are over 70yrs old & expected this trip to...

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1

On Dec. 6, 2015 I boarded your ship Neuw Amsterdam, cabin 4040. At approximately 3 PM I went out to relax on my balcon...

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Viking Cruises and Holland America Line Latest Reviews

Recent published reviews
No votes

Refused to Issue refund even tho they cancelled my cruise due to COVID. Complaints go unanswered and personnel are uncoo...

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No votes

I've called several times without being able to speak with anyone. And when I did they said that I would receive a call...

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1

Cruised Viking for the very first time with friends in 2019 on a Danube "River" cruise. It turned into a bus cruise. We...

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No votes

Booking #CDDJWX. NO refund. WHY?

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Viking Cruises and Holland America Line Products and Services

Most reviewed product and services
  • Viking Cruises Cruise (52 reviews)
  • Viking Cruises Customer Care (21 reviews)
  • Viking Cruises Cruise Booking (13 reviews)
  • Holland America Line Cruise (47 reviews)
  • Holland America Line Customer Care (21 reviews)
  • Holland America Line Sanitary Conditions (5 reviews)