PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Viking Cruises and Holland America Line as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Viking Cruises

Viking Cruises

Has verified representatives
3.5
Viking Cruises
Holland America Line

Viking Cruises and Holland America Line Overview

Total reviews
127
142
Company responses
87
0
Issues resolved
8
2

Holland America Line was first mentioned on PissedConsumer on Jul 14, 2007 and since then this brand received 142 reviews. It is 15 reviews more than Viking Cruises received since Oct 7, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Viking Cruises customer support team than with Holland America Line customer service.

Viking Cruises and Holland America Line Consumer Ratings

Rank
4 out of 227 in Cruises and Ships category
8 out of 227 in Cruises and Ships category
Customer service
15 in category
6 in category
Staff
7 in category
8 in category
Product or Service Quality
9 in category
10 in category

According to consumer ratings and reviews, Viking Cruises ranks 4 points higher in the Cruises and Ships category than Holland America Line. People gave Viking Cruises 1.6 stars for Customer service criterion in Cruises and Ships category and it is 21 points higher than the worst rated brand in this category. At the same time, Holland America Line was rated 2.2 stars for Customer service criterion in this category and it is 30 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Viking Cruises has a higher rating than Holland America Line. Regarding Product or Service Quality criterion, consumers gave Viking Cruises 2.3 stars and it is 75% greater than other in category. Holland America Line however was rated 2.3 stars and it is 72% greater than other in category.

Viking Cruises and Holland America Line Rating Details

Customer service
1.6 (65 reviews)
2.2 (49 reviews)
Reviewer's quote

We have been trying to work with Viking customer service representatives, with little success and much frustration. We just returned from a rather unfortunate experience on the Viking Embla, Passage to Eastern Europe, July 23 July, 2019 to 31 July 2019. We had been looking forward to our first...

ELKE G

Only Quality Services, NO PROBLEMS AT ALL!%th or ^th HAL CRUISE

charles g
Staff
3 (57 reviews)
2.9 (44 reviews)
Reviewer's quote

...We sat in lobby with no staff in sight. Finally at 5:15 the gentleman came to the desk and said we had to go upstairs to exit the boat, as there was a sister ship we had to go through to get to dock. Well my mother is 93 years old and with 15 minutes to spare and not a soul in sight to assist us..

Maddie G

...But before I list these, the positive points are great Staff, clean ship and decent cabin. Also I was presented on my Birthday with a quarter of a Vegan chocolate cake which was very good, and was appreciated. CARL, one of your staff gave consistently good service...

Thunder
Product or Service Quality
2.3 (54 reviews)
2.3 (38 reviews)
Reviewer's quote

If you plan on booking a Viking Cruise, all inclusive air and hotel, just know there is no Customer Service after fully paying. We are healthy and active in our 60s. My husband, unexpectedly, was diagnosed with osteomyelitis and will need 4 to 6 weeks of IV infusions...

Cindy D

Against our better judgment, as we’ve had bad experience with Holland America before, we did decide to go on an itinerary that was a dream trip of a lifetime for me and my spouse who has end-stage multiple sclerosis. We reserved a clearly advertised ADA accessible roll in shower room when we arrive...

PissedConsumer1691398

Viking Cruises and Holland America Line Pros and Cons

Pros
  • Staff
  • Food
  • Staff on the ship
  • Room stewards
  • Real nice people running food and services
  • Pinnicle grill
Cons
  • Treatment of customer
  • Customer service
  • Platitudes and false sentiments that do not solve the problem
  • Too much to write here
  • Sanitation
  • Refusal to help us

Viking Cruises and Holland America Line Most Positive Reviews

Top rated reviews
5

I submitted an earlier review of this 2- day extension of our Viking Star cruise and the Hilton Stucky hotel but need to...

5

Our problem stems from our mistake, perhaps because we are 79 years old, but when we realized we had reserved for the wr...

Viking Cruises and Holland America Line Most Critical Reviews

Lowest rated reviews
1

Had booked a Viking River Cruise for two (Danube Waltz) far in advance for cruise to start on 10/11/15 from Passau to B...

1

cruiseVC7P3M 7/12/15 to 5/1/16 this was ment to be a cruise of a life time our 50th wedding anervasary, first a very...

Viking Cruises and Holland America Line Latest Reviews

Recent published reviews
1

When anyone plans a cruise vacation, you listen to every word, detail and requirement the agent provides you. A Viking C...

Read all 127 reviews
2.2

Complaint: CL9MDX: Valerie & Stephen Bullock: Nov 6th, 14 nights We returned from our Cruise on the 21st November. Here...

Read all 142 reviews

Viking Cruises and Holland America Line Products and Services

Most reviewed product and services
  • Viking Cruises Cruise (48 reviews)
  • Viking Cruises Customer Care (19 reviews)
  • Viking Cruises Cruise Booking (10 reviews)
  • Holland America Line Cruise (42 reviews)
  • Holland America Line Customer Care (15 reviews)
  • Holland America Line Sanitary Conditions (4 reviews)