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Holland America Line

Cruises and Ships
  • 1 ISSUES RESOLVED
  • 91 TOTAL REVIEWS
  • $110K CLAIMED LOSSES
  • $3.3K AVERAGE LOSS
2.6
Staff
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Number of Destinations
  • Pinnicle grill 3
  • Room stewards 2
  • Real nice people running food and services 2
  • Dining and food service staff 2
  • Waitstaff and room attendant were very courteous and kind 1

Customers don't like

  • Arrogance of customers service3
  • Too much to write here2
  • Refusal to help us2
  • Overreacting doctor and bad fish2
  • Overreacting doctor2
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Viking Cruises

Cruises and Ships
Has verified representatives
  • 5 ISSUES RESOLVED
  • 31 COMPANY RESPONSES
  • 69 TOTAL REVIEWS
  • $160K CLAIMED LOSSES
  • $6.3K AVERAGE LOSS
3.5
Staff
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Number of Destinations
  • Staff 4
  • Food 4
  • Staff on the ship 3
  • Ship 3
  • Ship and accomodations 2

Customers don't like

  • Treatment of customer3
  • Platitudes and false sentiments that do not solve the problem3
  • There deceitful advertising2
  • Pre trip and viking air2
  • Employees not giving full information2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
#1378314

Holland America and Viking river cruises have little in common as most everything at Viking is all inclusive, there are 200 people as opposed to 2000+, and one entertainment venue per day is offered. However, Viking can go places like Budapest and Strausburg that HAL cannot access.

The views from Viking are much closer and more intimate.

If you enjoy calm and relaxation on-board as opposed to a constant barage of sound and humanity and mediocre entertainment Viking is preferable. They stress the educational value of traveling rather than drinking and carousing.