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Holland America Line

2.5
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  • 1 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 99 TOTAL REVIEWS
Rank
8 out of 198
in Cruises and Ships category
Rating Details
Customer service
Staff
Exchange, Refund and Cancellation Policy
Product or Service Quality
Price Affordability
Statistics of Customer Service Calls
  • TOTAL CALLS
    14
  • SUCCESSFUL
    100%
  • AVG CALL DURATION
    02:35
  • ISSUES RESOLVED
    0%
Top Products and Services
2.6
37 reviews
2.8
12 reviews
2.3
3 reviews

Viking Cruises

Has verified representatives
3.4
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  • 5 ISSUES RESOLVED
  • 60 COMPANY RESPONSES
  • 98 TOTAL REVIEWS
Rank
5 out of 198
in Cruises and Ships category
Rating Details
Customer service
Staff
Exchange, Refund and Cancellation Policy
Product or Service Quality
Price Affordability
Statistics of Customer Service Calls
  • TOTAL CALLS
    5
  • SUCCESSFUL
    100%
  • AVG CALL DURATION
    05:41
  • ISSUES RESOLVED
    0%
Top Products and Services
2.6
36 reviews
3.3
15 reviews
3.9
9 reviews

How do you compare Holland America Line vs Viking Cruises?

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Anonymous
#1378314

Holland America and Viking river cruises have little in common as most everything at Viking is all inclusive, there are 200 people as opposed to 2000+, and one entertainment venue per day is offered. However, Viking can go places like Budapest and Strausburg that HAL cannot access.

The views from Viking are much closer and more intimate.

If you enjoy calm and relaxation on-board as opposed to a constant barage of sound and humanity and mediocre entertainment Viking is preferable. They stress the educational value of traveling rather than drinking and carousing.

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