PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Royal Caribbean and Holland America Line as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Royal Caribbean
Holland America Line

Royal Caribbean and Holland America Line Overview

Total reviews
Company responses
Issues resolved

Royal Caribbean was first mentioned on PissedConsumer on Jun 4, 2008 and since then this brand received 304 reviews. It is 158 reviews more than Holland America Line received since Jul 14, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Royal Caribbean customer support team than with Holland America Line customer service.

Royal Caribbean and Holland America Line Consumer Ratings

13 out of 197 in Cruises and Ships category
9 out of 197 in Cruises and Ships category
Customer service
16 in category
6 in category
11 in category
8 in category
16 in category
14 in category

According to consumer ratings and reviews, Holland America Line ranks 4 points higher in the Cruises and Ships category than Royal Caribbean. People gave Royal Caribbean 1.6 stars for Customer service criterion in Cruises and Ships category and it is 21 points higher than the worst rated brand in this category. At the same time, Holland America Line was rated 2.2 stars for Customer service criterion in this category and it is 31 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Holland America Line has a higher rating than Royal Caribbean. Regarding Website criterion, consumers gave Royal Caribbean 2.4 stars and it is 57% greater than other in category. Holland America Line however was rated 2.5 stars and it is 62% greater than other in category.

Royal Caribbean and Holland America Line Rating Details

Customer service
1.6 (127 reviews)
2.2 (50 reviews)
Reviewer's quote

...Reason of review: Poor customer service. Monetary Loss: $1500. Preferred solution: Full refund...

julia k

we tried to get to ANYBODY on HAL - tried all kinds of phone #s to reach customer service or guest relationship, in vain! 30 min later we are still waiting! and their voice message is going on circles..

Robert H
2.6 (118 reviews)
2.9 (44 reviews)
Reviewer's quote

...my USA Passport number and get me taken off the ship by Homeland security on return to Port all the while to figure out that the Royal Caribbean check in staff mis typed my passport number which was an extreme embarrassment and resulted in hours of wasted time and a ruined vacation, then a previous vacation was double charged for rooms and they refused to give me the promised...


...But before I list these, the positive points are great Staff, clean ship and decent cabin. Also I was presented on my Birthday with a quarter of a Vegan chocolate cake which was very good, and was appreciated. CARL, one of your staff gave consistently good service...

2.4 (113 reviews)
2.5 (36 reviews)
Reviewer's quote

...I booked a cruise and nowhere on the website does it show me my actual receipt or itinerary. I have sent 2 emails to them (of course i can't send it from my regular email to keep track, it has to go through the email on their website. ) I still do not have a response...

angela w

I just read on the HAL website that any onboard credits that are given to you cannot be used in the casino. What difference does it make if I use it in the casino or use it on bingo. Where can I use it...


Royal Caribbean and Holland America Line Pros and Cons

  • Ship
  • Waiter
  • Restaurants
  • Room stewards
  • Real nice people running food and services
  • Pinnicle grill
  • Customer service
  • Customer service relations department and policies
  • Casino
  • Too much to write here
  • Sanitation
  • Refusal to help us

Royal Caribbean and Holland America Line Most Positive Reviews

Top rated reviews

The last full day of cruise (full day at sea) I looked at a watch. Wasn't really looking to buy but not much else to do...


Our problem stems from our mistake, perhaps because we are 79 years old, but when we realized we had reserved for the wr...

Royal Caribbean and Holland America Line Most Critical Reviews

Lowest rated reviews

I booked a cruise on Royal Caribbean and within less than two weeks after I paid, the price dropped by $800 for the...


cruiseVC7P3M 7/12/15 to 5/1/16 this was ment to be a cruise of a life time our 50th wedding anervasary, first a very...

Royal Caribbean and Holland America Line Latest Reviews

Recent published reviews

Two nights before our cruise on December 7th 2019, we had our rental car broken into in our hotel parking lot in Miami....

Read all 304 reviews

HAL has not answered my mail nor emails, and has not returned calls. I do leave info as required; avidly trying si ce...

Read all 146 reviews

Royal Caribbean and Holland America Line Products and Services

Most reviewed product and services
  • Royal Caribbean Cruise (92 reviews)
  • Royal Caribbean Customer Care (56 reviews)
  • Royal Caribbean Cruise Booking (32 reviews)
  • Holland America Line Cruise (43 reviews)
  • Holland America Line Customer Care (17 reviews)
  • Holland America Line Sanitary Conditions (5 reviews)