PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Royal Caribbean and Holland America Line as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Royal Caribbean
Holland America Line

Royal Caribbean and Holland America Line Overview

Total reviews 336 176
Company responses 0 0
Issues resolved 5 3

Royal Caribbean and Holland America Line Consumer Ratings

Rank
20 out of 168 in Cruises and Ships category
9 out of 168 in Cruises and Ships category
Customer service
19 in category
7 in category
Website
19 in category
16 in category
Exchange, Refund and Cancellation Policy
14 in category
11 in category
Price Affordability
19 in category
16 in category

Royal Caribbean and Holland America Line Rating Details

Customer service
1.6 (138 reviews)
2.3 (60 reviews)
Reviewer's quote

...Customer service should all be retrained and empowered..

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...I have had chats with various customer service reps on the website but last one was a month ago, now I can't even reach anyone at any of the numbers I find online. They all ring once and then disconnect..

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Website
2.4 (123 reviews)
2.7 (44 reviews)
Reviewer's quote

Nonetheless, on the RCL website, there was an advisory that persons with certain health conditions would not be allowed to sail on all future cruises until further notice. To be clear, our cruise sailing had not yet been canceled. However, RCL verified on the phone that I would be turned away at...

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Holland America customer care contacted me immediately and told me what was going on so I understood their taking so long and apologized for the inconvince … I thank you for having this website because there is no real place to go...

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Exchange, Refund and Cancellation Policy
1.7 (117 reviews)
1.8 (45 reviews)
Reviewer's quote

...They won't give a cruise credit or refund the difference in price. This is completely unacceptable and everyone should know about their policies..

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Our cruise was cancelled on 3/30/2020 and we have yet to receive our refund of over $6,000. Numerous calls but no answers. Originally was told it could take up to 60 days...

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Price Affordability
2.4 (115 reviews)
2.6 (48 reviews)
Reviewer's quote

...as told since the cruise was so expensive to keep checking if the rates go down and if they do before the cruise date I would be accommodated with the reduced price. The cruise has went way down from what I paid and now told after paid in full I cant get the reduced price. How is that even right? Everyone is expected ...

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...Shut that part down while they wait!! I am sure we did not pay a lower price than the people in the new tower..

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Royal Caribbean and Holland America Line Pros and Cons

Pros
  • Ship
  • Dinning room waiters and room attendants
  • Waiter
  • Room stewards
  • Servers
  • Pinnicle grill
Cons
  • Customer service
  • Customer service relations department and policies
  • Casino
  • Refusal to help us
  • Too much to write here
  • Sanitation

Royal Caribbean and Holland America Line Most Positive Reviews

Top rated reviews
5

The last full day of cruise (full day at sea) I looked at a watch. Wasn't really looking to buy but not much else to do...

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5

Our problem stems from our mistake, perhaps because we are 79 years old, but when we realized we had reserved for the wr...

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5

Stayed in the Star Loft Suite with a Royal Genie. Our Genie made sure we received the best seats for dinner, she reserve...

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5

Dear Sir,
I would like to carry to your attention that at the time of our stop on Half Moon Cay,after buffet BBQ,we hav...

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Royal Caribbean and Holland America Line Most Critical Reviews

Lowest rated reviews
1

I booked a cruise on Royal Caribbean and within less than two weeks after I paid, the price dropped by $800 for the...

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1

cruiseVC7P3M 7/12/15 to 5/1/16 this was ment to be a cruise of a life time our 50th wedding anervasary, first a very...

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1

ROYAL CARRIBBEAN IS A PREDATORY AND CRIMINAL COMPANY.
DEMAND YOUR MONEY BACK OR SUE THESE CROOKS
=======================...

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1

On Dec. 6, 2015 I boarded your ship Neuw Amsterdam, cabin 4040. At approximately 3 PM I went out to relax on my balcon...

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Royal Caribbean and Holland America Line Latest Reviews

Recent published reviews
1

Dear President Bayley Karma has come to get even with you I wrote to your customer service what a *** cruise line you...

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No votes

March 18th cruise 2021 cancelled. I have a deposit if almost $800. In attempting to recover my deposit I was told I...

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1

Royal Caribbean charged me full price for an excursion that was on sale. They won't give a cruise credit or refund the...

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4.8

We have no complaints what so ever. We have travelled with HAL many times and have enjoyed each cruise. The crew has...

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Royal Caribbean and Holland America Line Products and Services

Most reviewed product and services
  • Royal Caribbean Cruise (100 reviews)
  • Royal Caribbean Cruise Booking (36 reviews)
  • Royal Caribbean Enchantment Of The Seas Cruise (3 reviews)
  • Holland America Line Cruise (49 reviews)
  • Holland America Line Sanitary Conditions (5 reviews)
  • Holland America Line Flight Booking (2 reviews)