PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Holland America Line and Royal Caribbean as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Holland America Line
Royal Caribbean

Holland America Line and Royal Caribbean Overview

Total reviews
142
300
Company responses
0
0
Issues resolved
2
4

Royal Caribbean was first mentioned on PissedConsumer on Jun 4, 2008 and since then this brand received 300 reviews. It is 158 reviews more than Holland America Line received since Jul 14, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Holland America Line customer support team and Royal Caribbean customer service.

Holland America Line and Royal Caribbean Consumer Ratings

Rank
8 out of 227 in Cruises and Ships category
13 out of 227 in Cruises and Ships category
Customer service
6 in category
16 in category
Staff
8 in category
12 in category
Diversity of Products or Services
14 in category
11 in category

According to consumer ratings and reviews, Holland America Line ranks 5 points higher in the Cruises and Ships category than Royal Caribbean. People gave Holland America Line 2.2 stars for Customer service criterion in Cruises and Ships category and it is 31 points higher than the worst rated brand in this category. At the same time, Royal Caribbean was rated 1.6 stars for Customer service criterion in this category and it is 21 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Holland America Line has a higher rating than Royal Caribbean. Regarding Diversity of Products or Services criterion, consumers gave Holland America Line 2.5 stars and it is 62% greater than other in category. Royal Caribbean however was rated 2.7 stars and it is 70% greater than other in category.

Holland America Line and Royal Caribbean Rating Details

Customer service
2.2 (49 reviews)
1.6 (126 reviews)
Reviewer's quote

Only Quality Services, NO PROBLEMS AT ALL!%th or ^th HAL CRUISE

charles g

I'm Platinum status having taken 7 cruises with Royal. We have enjoyed our past cruises until this last one. The cruise was cut short on due to DORIAN and went for only 2 days. The night before sailing we learned that we would not go CoCo Cay. As a result, when we boarded the ship I requested the...

Louis A
Staff
2.9 (44 reviews)
2.7 (117 reviews)
Reviewer's quote

...But before I list these, the positive points are great Staff, clean ship and decent cabin. Also I was presented on my Birthday with a quarter of a Vegan chocolate cake which was very good, and was appreciated. CARL, one of your staff gave consistently good service...

Thunder

...my USA Passport number and get me taken off the ship by Homeland security on return to Port all the while to figure out that the Royal Caribbean check in staff mis typed my passport number which was an extreme embarrassment and resulted in hours of wasted time and a ruined vacation, then a previous vacation was double charged for rooms and they refused to give me the promised...

john
Diversity of Products or Services
2.5 (40 reviews)
2.7 (100 reviews)
Reviewer's quote

Subject: Voyage Name: T936 / 7-day Viking Sagas:Booking by: Navihellas, Piraeus, GreeceStateroom 3426 Voyage No. RT00588We took a cruise from Rotterdam to Nordic Fjords aboard the "Rotterdam" from May 18 to May 25.Although the offer specifically included hotel expenses aboard ship, we were charged...

Pothiti A

Good morning,Let me begin by saying I booked this cruise for our Wedding Anniversary. I continually called checking and double checking with the cruise line.Upon arriving in the cabin my husband reads the itinerary has changed/ this was later announced.What a disappointment!!! We wanted to see the...

Loraine F

Holland America Line and Royal Caribbean Pros and Cons

Pros
  • Room stewards
  • Real nice people running food and services
  • Pinnicle grill
  • Ship
  • Waiter
  • Restaurants
Cons
  • Too much to write here
  • Sanitation
  • Refusal to help us
  • Customer service
  • Customer service relations department and policies
  • Casino

Holland America Line and Royal Caribbean Most Positive Reviews

Top rated reviews
5

Our problem stems from our mistake, perhaps because we are 79 years old, but when we realized we had reserved for the wr...

5

The last full day of cruise (full day at sea) I looked at a watch. Wasn't really looking to buy but not much else to do...

Holland America Line and Royal Caribbean Most Critical Reviews

Lowest rated reviews
1

cruiseVC7P3M 7/12/15 to 5/1/16 this was ment to be a cruise of a life time our 50th wedding anervasary, first a very...

1

I booked a cruise on Royal Caribbean and within less than two weeks after I paid, the price dropped by $800 for the...

Holland America Line and Royal Caribbean Latest Reviews

Recent published reviews
2.2

Complaint: CL9MDX: Valerie & Stephen Bullock: Nov 6th, 14 nights We returned from our Cruise on the 21st November. Here...

Read all 142 reviews
1.6

Me an my gf planned a quick getaway for 5 days. After so we fell ill an drugged in costa maya an Cozumel Mexico after...

Read all 300 reviews

Holland America Line and Royal Caribbean Products and Services

Most reviewed product and services
  • Holland America Line Cruise (42 reviews)
  • Holland America Line Customer Care (15 reviews)
  • Holland America Line Sanitary Conditions (4 reviews)
  • Royal Caribbean Cruise (93 reviews)
  • Royal Caribbean Customer Care (55 reviews)
  • Royal Caribbean Cruise Booking (32 reviews)