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Holland America Line
Royal Caribbean

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Holland America Line

Holland America Line

2.4
  • 2 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 137 TOTAL REVIEWS
Rank
8 out of 226
in Cruises and Ships category
Rating Details
Customer service
Staff
Price Affordability
Statistics of Customer Service Calls
  • TOTAL CALLS
    100
  • SUCCESSFUL
    28%
  • AVG CALL DURATION
    03:29
  • ISSUES RESOLVED
    21%
Top Products and Services
2.4
40 reviews
2.8
15 reviews
2.2
4 reviews
Royal Caribbean

Royal Caribbean

2.2
  • 4 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 296 TOTAL REVIEWS
Rank
12 out of 226
in Cruises and Ships category
Rating Details
Customer service
Staff
Price Affordability
Statistics of Customer Service Calls
  • TOTAL CALLS
    42
  • SUCCESSFUL
    40%
  • AVG CALL DURATION
    03:17
  • ISSUES RESOLVED
    44%
Top Products and Services
2.1
93 reviews
2
54 reviews
2.9
32 reviews

How would you compare Holland America Line vs Royal Caribbean?

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Anonymous
#1654198

None of the two is better. We went on a cruise with Holland America in April 2017 cross Pacific from Yokohama to Vancouver, B.C.

Almost every meal at the buffet, no one wanted to clean up the table nor willingly served you. We had to fetch our water and tea ourselves. It seemed the waiters hided away to perform what they should be doing. They probably don't know how to run a cruise.

There were none entertainment at the Atrium. We ended up playing puzzles the whole time while the ship was at sea. We went on a cruise with Royal Caribbean once on "Brilliant of the Sea" to Northern Europe in 2010. The foods were terrible, salty and the menus were almost the same everyday.

We told the servers that the foods were salty and asked the chef to pay attention. The response was to dilute the salty foods with water. The ship canceled two ports of call due to high wind without giving any compensation and many passengers were not very happy.

After that, we never cruise with Royal Caribbean. Why suffer?

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