PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Holland America Line and Royal Caribbean as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Holland America Line
Royal Caribbean

Holland America Line and Royal Caribbean Overview

Total reviews
170
331
Company responses
0
0
Issues resolved
2
5

Holland America Line and Royal Caribbean Consumer Ratings

Rank
10 out of 165 in Cruises and Ships category
18 out of 165 in Cruises and Ships category
Customer service
7 in category
18 in category
Diversity of Products or Services
12 in category
13 in category
Facilities and Services
9 in category
14 in category
Price Affordability
14 in category
16 in category

Holland America Line and Royal Caribbean Rating Details

Customer service
2.2 (57 reviews)
1.6 (137 reviews)
Reviewer's quote

...No customer service surveys available. I see why..

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...Customer service should all be retrained and empowered..

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Diversity of Products or Services
2.6 (45 reviews)
2.6 (111 reviews)
Reviewer's quote

Only Quality Services, NO PROBLEMS AT ALL! %th or ^th HAL CRUISE..

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When we closed out our final bill/statement in guest services yesterday on 8/18, the lady at the front desk told us that management was aware that several rooms had problems with their AC system and could not properly and adequately fix the problem until the ship was dry docked for a proper repair....

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Facilities and Services
2.6 (45 reviews)
2.4 (102 reviews)
Reviewer's quote

Holland America said these charges are to reward their employees for their outstanding services. Holland America refuses to refund these charges even though we the cruise contract includes a line for "port and other service charges. " Holland America said that we checked the box that said we read...

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...Royal Caribbean Cons: Rip off culture of company, Pricing resolutions, Facilities. TERRIBLE CUSTOMER SERVICE..

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Price Affordability
2.5 (44 reviews)
2.4 (116 reviews)
Reviewer's quote

...Shut that part down while they wait!! I am sure we did not pay a lower price than the people in the new tower..

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...as told since the cruise was so expensive to keep checking if the rates go down and if they do before the cruise date I would be accommodated with the reduced price. The cruise has went way down from what I paid and now told after paid in full I cant get the reduced price. How is that even right? Everyone is expected ...

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Holland America Line and Royal Caribbean Pros and Cons

Pros
  • Room stewards
  • Real nice people running food and services
  • Pinnicle grill
  • Ship
  • Dinning room waiters and room attendants
  • Waiter
Cons
  • Refusal to help us
  • Too much to write here
  • Sanitation
  • Customer service
  • Customer service relations department and policies
  • Casino

Holland America Line and Royal Caribbean Most Positive Reviews

Top rated reviews
5

Our problem stems from our mistake, perhaps because we are 79 years old, but when we realized we had reserved for the wr...

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5

The last full day of cruise (full day at sea) I looked at a watch. Wasn't really looking to buy but not much else to do...

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5

Dear Sir,
I would like to carry to your attention that at the time of our stop on Half Moon Cay,after buffet BBQ,we hav...

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5

Stayed in the Star Loft Suite with a Royal Genie. Our Genie made sure we received the best seats for dinner, she reserve...

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Holland America Line and Royal Caribbean Most Critical Reviews

Lowest rated reviews
1

cruiseVC7P3M 7/12/15 to 5/1/16 this was ment to be a cruise of a life time our 50th wedding anervasary, first a very...

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1

I booked a cruise on Royal Caribbean and within less than two weeks after I paid, the price dropped by $800 for the...

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1

On Dec. 6, 2015 I boarded your ship Neuw Amsterdam, cabin 4040. At approximately 3 PM I went out to relax on my balcon...

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1

ROYAL CARRIBBEAN IS A PREDATORY AND CRIMINAL COMPANY.
DEMAND YOUR MONEY BACK OR SUE THESE CROOKS
=======================...

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Holland America Line and Royal Caribbean Latest Reviews

Recent published reviews
No votes

Our 30 day cruise was cancelled on 3/12/2020. After 4 months we have received absolutely no correspondence from Holland...

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No votes

As we all aware COVID-19 happened and our April 11 cruise was cancelled. Actually we were told on March 20 by Royal Cari...

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No votes

Well I received an e-mail a few days that I needed to make a payment on the cruised we had cancelled several months ago!...

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2

In January of 2020, we booked a cruise on Royal Caribbean for June 22, 2020. Four nights out of Miami.
We gave a $200 dep...

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Holland America Line and Royal Caribbean Products and Services

Most reviewed product and services
  • Holland America Line Cruise (45 reviews)
  • Holland America Line Customer Care (19 reviews)
  • Holland America Line Sanitary Conditions (5 reviews)
  • Royal Caribbean Cruise (99 reviews)
  • Royal Caribbean Customer Care (59 reviews)
  • Royal Caribbean Cruise Booking (35 reviews)