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Holland America Line

Cruises and Ships
  • 0 ISSUES RESOLVED
  • 70 TOTAL REVIEWS
  • $82.4K CLAIMED LOSSES
  • $3.2K AVERAGE LOSS
2.8
Customer service
Staff
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Number of Destinations
  • Dining experience was wonderful 2
  • Dining expeerience great 1
  • Hal 1
  • Pinnicle grill 1
  • Real nice people running food and services 1

Customers don't like

  • Too much to write here3
  • Arrogance of customers service2
  • Refusal to help us2
  • Receiving the wrong cd for my photo package1
  • Unsanitary conditions1
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  • 0 ISSUES RESOLVED
  • 75 TOTAL REVIEWS
  • $95.6K CLAIMED LOSSES
  • $2.6K AVERAGE LOSS
1.7
Customer service
Staff
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Number of Destinations
  • Cruise 1
  • Good 1
  • I liked the product and sales approach 1
  • Price 1
  • Very friendly sales representatives 1

Customers don't like

  • Overall misrepresentation of the cruise package5
  • Most resorts listed for use with certificate were off season3
  • Staff not reachable after purchase mae2
  • Very limited choices of resorts for use with certificate2
  • Staff not reachable after purchased2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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