PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Princess Cruises and Holland America Line as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Princess Cruises
Holland America Line

Princess Cruises and Holland America Line Overview

Total reviews
109
171
Company responses
0
0
Issues resolved
1
2

Princess Cruises and Holland America Line Consumer Ratings

Rank
13 out of 165 in Cruises and Ships category
9 out of 165 in Cruises and Ships category
Customer service
12 in category
6 in category
Product or Service Quality
10 in category
9 in category
Exchange, Refund and Cancellation Policy
15 in category
10 in category
Quality of Accommodation
8 in category
9 in category

Princess Cruises and Holland America Line Rating Details

Customer service
1.9 (51 reviews)
2.2 (57 reviews)
Reviewer's quote

...Extremely poor customer service and lack of care for people having issues..

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...No customer service surveys available. I see why..

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Product or Service Quality
2.3 (42 reviews)
2.3 (43 reviews)
Reviewer's quote

The Customer Service Representative JULIE whom I guess works directly under Jan Swartz was rude and basically told me too bad so sad there is nothing anyone is going to do for you. She told me there wasn't anyone above her I could talk to that she was it and the decision had been made that we had...

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CARL, one of your staff gave consistently good service. Guru the Chef in the Lido tried his best to cook soups for us, it just meant we had to wait for long periods, so we gave up on that one. We went on a Mediterranean cruise with Holland America 7 years ago and it was amazing, no problems with...

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Exchange, Refund and Cancellation Policy
1.7 (41 reviews)
1.7 (43 reviews)
Reviewer's quote

...Was told full refund 7-10 business days, which was also on their website. Called after 10 days, was told would be 30 days. Called after 30 days was told it would be 60 days...

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Our cruise was cancelled on 3/30/2020 and we have yet to receive our refund of over $6,000. Numerous calls but no answers. Originally was told it could take up to 60 days...

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Quality of Accommodation
2.9 (39 reviews)
2.9 (40 reviews)
Reviewer's quote

...We've also seen a degradation in both the quality of food and service on Princess ships. Where you once received quality beef and Maine lobsters in the regular dining rooms, you now have to pay separately . I expressed my concerns and the issues I have been dealing with in an email to Ms...

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...This probably couldn't be helped but the accommodation should have been better. We were in our rooms for a number of days due to sea sickness. Definitely a bad trip...

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Princess Cruises and Holland America Line Pros and Cons

Pros
  • Cruise and ship
  • Actual cruise and ship
  • We felt that we were valued cutsomers
  • Room stewards
  • Real nice people running food and services
  • Pinnicle grill
Cons
  • Unsanitary conditions
  • Lack of care
  • Disregarded and changed their refund policy
  • Refusal to help us
  • Too much to write here
  • Sanitation

Princess Cruises and Holland America Line Most Positive Reviews

Top rated reviews
5

REf: MILITARY PERSONNE BENEFIT
We were on the ROYAL PRINCESS on the 01-05-2019 the booking number was WL6H8W.
I did sent t...

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5

Our problem stems from our mistake, perhaps because we are 79 years old, but when we realized we had reserved for the wr...

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5

Really enjoy the new ship for us on the Royal Princess. The problem is that the dance floor at the atrium is not even. T...

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5

Dear Sir,
I would like to carry to your attention that at the time of our stop on Half Moon Cay,after buffet BBQ,we hav...

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Princess Cruises and Holland America Line Most Critical Reviews

Lowest rated reviews
1

My Email to the president of Princess Cruises says it all...

Jan,

I had my first cruise with Princess and was in heave...

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1

cruiseVC7P3M 7/12/15 to 5/1/16 this was ment to be a cruise of a life time our 50th wedding anervasary, first a very...

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1

I booked a Cruise on the Dawn Princess to leave on the 20th April but unfortunately I had to cancel due to ill health....

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1

On Dec. 6, 2015 I boarded your ship Neuw Amsterdam, cabin 4040. At approximately 3 PM I went out to relax on my balcon...

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Princess Cruises and Holland America Line Latest Reviews

Recent published reviews
No votes

I was supposed to get a refund for a cancelled cruise, and was told it would take 60-90 days. It is now over 100 days.
Al...

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1

My wife had a low blood sugar even which was not severe but they took her to the dispensary. The docs,
(German) did a wor...

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1

We have waited 90 days and no refund. They have $6800 of my money and been waiting since February.

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No votes

Our 30 day cruise was cancelled on 3/12/2020. After 4 months we have received absolutely no correspondence from Holland...

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Princess Cruises and Holland America Line Products and Services

Most reviewed product and services
  • Princess Cruises Cruise (25 reviews)
  • Princess Cruises Customer Care (14 reviews)
  • Princess Cruises Cruise Booking (12 reviews)
  • Holland America Line Cruise (45 reviews)
  • Holland America Line Customer Care (19 reviews)
  • Holland America Line Sanitary Conditions (5 reviews)