PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Norwegian Cruise Line and Holland America Line as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Norwegian Cruise Line
Holland America Line

Norwegian Cruise Line and Holland America Line Overview

Total reviews
210
174
Company responses
0
0
Issues resolved
3
3

Norwegian Cruise Line and Holland America Line Consumer Ratings

Rank
19 out of 166 in Cruises and Ships category
9 out of 166 in Cruises and Ships category
Customer service
No votes
7 in category
Exchange, Refund and Cancellation Policy
No votes
9 in category
Website
No votes
15 in category
Value for money
No votes
13 in category

Norwegian Cruise Line and Holland America Line Rating Details

Customer service
No votes
2.3 (58 reviews)
Reviewer's quote

...I have cruised for years with NFL but after the last 2 years and dealing with customer service and losing so much money. I will never cruise again with them. Be aware stay away from their future cruise credits...

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...No customer service surveys available. I see why..

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Exchange, Refund and Cancellation Policy
No votes
1.8 (44 reviews)
Reviewer's quote

...I cancelled back in March and was told 7 to 10 day to refund. When my refund didn't appear, I called Norwegian and was told 90 days. It is now July 10th and still no refund! Numerous calls to Norwegian end up in my being disconnected...

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Our cruise was cancelled on 3/30/2020 and we have yet to receive our refund of over $6,000. Numerous calls but no answers. Originally was told it could take up to 60 days...

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Website
No votes
2.7 (44 reviews)
Reviewer's quote

com/cruise-ship/sky/staterooms/balcony The cabin I got and that photo is attached I believe was not even close to what is on there sky website it was very small and a port hole window in the side with a small balcony also Iam a big man it was so tiny and the shower was very small ! I dont think 2...

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Holland America customer care contacted me immediately and told me what was going on so I understood their taking so long and apologized for the inconvince … I thank you for having this website because there is no real place to go...

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Value for money
No votes
2.2 (44 reviews)
Reviewer's quote

...response to an online complaint yesterday to NCL’s Guest Relations area, but it did not address my complaint that the length of time to refund my money is not reasonable. Ninety days to process an electronic credit to my credit card is simply not commercially reasonable. I suspect that NCL is delaying refunds to allow it to...

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To sum this all up, we feel let down, excluded, as in that we did not get value for money, and we will not be cruising with Holland America again. This complaint might not help us, but we are hoping that you look very seriously into changing the food back to real "Fine Dining", and hopefully...

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Norwegian Cruise Line and Holland America Line Pros and Cons

Pros
  • Food
  • Itinerary offering that is why we booked
  • No pros
  • Room stewards
  • Servers
  • Real nice people running food and services
Cons
  • Unethical refund policy
  • Uncaring attitude
  • Very poor customer service
  • Refusal to help us
  • Customer service
  • Too much to write here

Norwegian Cruise Line and Holland America Line Most Positive Reviews

Top rated reviews
5

Went on NCL Spirit. Best cruise we have ever taken. Food was beyond excellent. All staff went out of their way to...

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5

Our problem stems from our mistake, perhaps because we are 79 years old, but when we realized we had reserved for the wr...

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5

This review is in response to the poor or non-existent post-cruise customer care from Norwegian Cruise Lines (NCL).
I com...

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5

Dear Sir,
I would like to carry to your attention that at the time of our stop on Half Moon Cay,after buffet BBQ,we hav...

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Norwegian Cruise Line and Holland America Line Most Critical Reviews

Lowest rated reviews
1

My nephew and his girlfriend are in the military. They booked a 7 day cruise for their anniversary. Unfortunately...

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1

cruiseVC7P3M 7/12/15 to 5/1/16 this was ment to be a cruise of a life time our 50th wedding anervasary, first a very...

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1

My sister & husband were booked on this cruise. This was going to be her birthday and anniversary gift (after...

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1

On Dec. 6, 2015 I boarded your ship Neuw Amsterdam, cabin 4040. At approximately 3 PM I went out to relax on my balcon...

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Norwegian Cruise Line and Holland America Line Latest Reviews

Recent published reviews
No votes

Hello,
I have received my cancellation invoice and a credit to my USAA Visa ending in #6369, for $4354.00, for reservatio...

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4.4

We only cruise with HAL because we get spoiled! We have never experienced issues Or annoyances that were not quickly...

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No votes

Tenia pagado y contratado un crucero con fecha de partida Marzo 14 2020 desde Sab Antonio Chile, hasta Miami USA con dur...

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No votes

Would like my $108. PUT back on my creidit card please thank you

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Norwegian Cruise Line and Holland America Line Products and Services

Most reviewed product and services
  • Norwegian Cruise Line Cruise (56 reviews)
  • Norwegian Cruise Line Customer Care (34 reviews)
  • Norwegian Cruise Line Cruise Booking (14 reviews)
  • Holland America Line Cruise (46 reviews)
  • Holland America Line Customer Care (19 reviews)
  • Holland America Line Sanitary Conditions (5 reviews)