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Norwegian Cruise Line
Holland America Line

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Norwegian Cruise Line

Norwegian Cruise Line

2.1
  • 2 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 174 TOTAL REVIEWS
Rank
17 out of 226
in Cruises and Ships category
Rating Details
Customer service
Staff
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    64
  • SUCCESSFUL
    23%
  • AVG CALL DURATION
    06:03
  • ISSUES RESOLVED
    25%
Top Products and Services
2.3
49 reviews
2.6
30 reviews
2.6
12 reviews
Holland America Line

Holland America Line

2.5
  • 2 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 140 TOTAL REVIEWS
Rank
8 out of 226
in Cruises and Ships category
Rating Details
Customer service
Staff
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    110
  • SUCCESSFUL
    25%
  • AVG CALL DURATION
    03:29
  • ISSUES RESOLVED
    21%
Top Products and Services
2.2
41 reviews
2.8
15 reviews
2.2
4 reviews

How would you compare Norwegian Cruise Line vs Holland America Line?

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Anonymous
#1394136

I have taken a number of cruises on both cruise lines, and have never had an issue of any kind with Holland America. On the other hand, NCL makes almost everyone's "worst cruise line" list; it is usually not because of food or service problems, but rather because of its inflexible refund practices.

They will take your money for promised goods and services and if they can't deliver, they may elect to provide a partial substitute (which you may or may not find acceptable) but you will not get your money back.

Nor will you get any adjustment for the lesser product. Read the blogs....you will be shocked.

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