PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Holland America Line and Norwegian Cruise Line as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Holland America Line
Norwegian Cruise Line

Holland America Line and Norwegian Cruise Line Overview

Total reviews
149
186
Company responses
0
0
Issues resolved
2
2

Norwegian Cruise Line was first mentioned on PissedConsumer on Mar 8, 2008 and since then this brand received 186 reviews. It is 37 reviews more than Holland America Line received since Jul 14, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Holland America Line customer support team and Norwegian Cruise Line customer service.

Holland America Line and Norwegian Cruise Line Consumer Ratings

Rank
9 out of 197 in Cruises and Ships category
16 out of 197 in Cruises and Ships category
Customer service
6 in category
17 in category
Staff
8 in category
14 in category
Price Affordability
12 in category
14 in category

According to consumer ratings and reviews, Holland America Line ranks 7 points higher in the Cruises and Ships category than Norwegian Cruise Line. People gave Holland America Line 2.2 stars for Customer service criterion in Cruises and Ships category and it is 31 points higher than the worst rated brand in this category. At the same time, Norwegian Cruise Line was rated 1.5 stars for Customer service criterion in this category and it is 20 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Holland America Line has a higher rating than Norwegian Cruise Line. Regarding Price Affordability criterion, consumers gave Holland America Line 2.4 stars and it is 68% greater than other in category. Norwegian Cruise Line however was rated 2.4 stars and it is 62% greater than other in category.

Holland America Line and Norwegian Cruise Line Rating Details

Customer service
2.2 (50 reviews)
1.5 (99 reviews)
Reviewer's quote

we tried to get to ANYBODY on HAL - tried all kinds of phone #s to reach customer service or guest relationship, in vain! 30 min later we are still waiting! and their voice message is going on circles..

Robert H

...Need to have customer service or billing phone number..

Henny
Staff
2.9 (44 reviews)
2.3 (81 reviews)
Reviewer's quote

...But before I list these, the positive points are great Staff, clean ship and decent cabin. Also I was presented on my Birthday with a quarter of a Vegan chocolate cake which was very good, and was appreciated. CARL, one of your staff gave consistently good service...

Thunder

...Medeiros, shore excursion and JR from Cruise Director Staff. This compellation of the below information took me over 2 hours to put together for this memo. Again it is my hope you will read it in its entirety...

Jacquelyn C
Price Affordability
2.4 (39 reviews)
2.4 (70 reviews)
Reviewer's quote

...Shut that part down while they wait!! I am sure we did not pay a lower price than the people in the new tower..

Jan L

...the next day after i made my last payment price dropped. If on royal Caribbean they would adjust the price , NOT NORWEGIAN. I emailed my worthless agent assigned to me that has done nothing for me, I filled a claim through customer service twice no response...

Cheryl F

Holland America Line and Norwegian Cruise Line Pros and Cons

Pros
  • Room stewards
  • Real nice people running food and services
  • Pinnicle grill
  • Food
  • Itinerary offering that is why we booked
  • No pros
Cons
  • Too much to write here
  • Sanitation
  • Refusal to help us
  • Uncaring attitude
  • Unethical refund policy
  • Lack of concerns for the customer

Holland America Line and Norwegian Cruise Line Most Positive Reviews

Top rated reviews
5

Our problem stems from our mistake, perhaps because we are 79 years old, but when we realized we had reserved for the wr...

5

Went on NCL Spirit. Best cruise we have ever taken. Food was beyond excellent. All staff went out of their way to...

Holland America Line and Norwegian Cruise Line Most Critical Reviews

Lowest rated reviews
1

cruiseVC7P3M 7/12/15 to 5/1/16 this was ment to be a cruise of a life time our 50th wedding anervasary, first a very...

1

My nephew and his girlfriend are in the military. They booked a 7 day cruise for their anniversary. Unfortunately...

Holland America Line and Norwegian Cruise Line Latest Reviews

Recent published reviews

Your agent Michael gave me all the information I needed in a professional and courteous manner.

Read all 149 reviews
1

When we booked 12 cabins with our Norweigen representative we thought we had group credits coming back, we found out our...

Read all 186 reviews

Holland America Line and Norwegian Cruise Line Products and Services

Most reviewed product and services
  • Holland America Line Cruise (44 reviews)
  • Holland America Line Customer Care (17 reviews)
  • Holland America Line Sanitary Conditions (5 reviews)
  • Norwegian Cruise Line Cruise (53 reviews)
  • Norwegian Cruise Line Customer Care (31 reviews)
  • Norwegian Cruise Line Cruise Booking (14 reviews)