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  • 1 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 94 TOTAL REVIEWS
Rank
8 out of 109
in Cruises and Ships category
Rating Details
Customer service
Staff
Exchange, Refund and Cancellation Policy
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    4
  • SUCCESSFUL
    100%
  • AVG CALL DURATION
    01:14
  • ISSUES RESOLVED
    0%
Top Products and Services
2.6
36 reviews
2.9
9 reviews
2.3
3 reviews
  • 1 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 105 TOTAL REVIEWS
Rank
14 out of 109
in Cruises and Ships category
Rating Details
Customer service
Staff
Exchange, Refund and Cancellation Policy
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    2
  • SUCCESSFUL
    100%
  • AVG CALL DURATION
    01:45
  • ISSUES RESOLVED
    0%
Top Products and Services
2.7
28 reviews
2.1
11 reviews
2.6
8 reviews
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

How would you compare Holland America Line vs Norwegian Cruise Line?

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Anonymous
#1394136

I have taken a number of cruises on both cruise lines, and have never had an issue of any kind with Holland America. On the other hand, NCL makes almost everyone's "worst cruise line" list; it is usually not because of food or service problems, but rather because of its inflexible refund practices.

They will take your money for promised goods and services and if they can't deliver, they may elect to provide a partial substitute (which you may or may not find acceptable) but you will not get your money back.

Nor will you get any adjustment for the lesser product. Read the blogs....you will be shocked.

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