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Holland America Line

Cruises and Ships
  • 1 ISSUES RESOLVED
  • 90 TOTAL REVIEWS
  • $110K CLAIMED LOSSES
  • $3.3K AVERAGE LOSS
2.6
Staff
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Number of Destinations
  • Pinnicle grill 3
  • Room stewards 2
  • Real nice people running food and services 2
  • Dining and food service staff 2
  • Waitstaff and room attendant were very courteous and kind 1

Customers don't like

  • Arrogance of customers service3
  • Too much to write here2
  • Refusal to help us2
  • Overreacting doctor and bad fish2
  • Overreacting doctor2
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Norwegian Cruise Line

Cruises and Ships
  • 1 ISSUES RESOLVED
  • 80 TOTAL REVIEWS
  • $66.1K CLAIMED LOSSES
  • $1.9K AVERAGE LOSS
2.2
Staff
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Number of Destinations
  • Food 2
  • Family fiendly 2
  • Weather 1
  • Suite perks 1
  • Staff onboard 1

Customers don't like

  • Uncaring attitude4
  • Unethical refund policy2
  • Not purchased additions to my credit card2
  • Bed food smoke filled resturants balcony size of the cabin costs2
  • Ultimate beverage package didnt include water1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
#1394136

I have taken a number of cruises on both cruise lines, and have never had an issue of any kind with Holland America. On the other hand, NCL makes almost everyone's "worst cruise line" list; it is usually not because of food or service problems, but rather because of its inflexible refund practices.

They will take your money for promised goods and services and if they can't deliver, they may elect to provide a partial substitute (which you may or may not find acceptable) but you will not get your money back.

Nor will you get any adjustment for the lesser product. Read the blogs....you will be shocked.