PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Holland America Line and Norwegian Cruise Line as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Holland America Line
Norwegian Cruise Line

Holland America Line and Norwegian Cruise Line Overview

Total reviews 174 213
Company responses 0 0
Issues resolved 3 3

Holland America Line and Norwegian Cruise Line Consumer Ratings

Rank
9 out of 167 in Cruises and Ships category
20 out of 167 in Cruises and Ships category
Customer service
7 in category
19 in category
Price Affordability
16 in category
17 in category
Facilities and Services
8 in category
13 in category
Website
15 in category
19 in category

Holland America Line and Norwegian Cruise Line Rating Details

Customer service
2.3 (59 reviews)
1.5 (114 reviews)
Reviewer's quote

...I have had chats with various customer service reps on the website but last one was a month ago, now I can't even reach anyone at any of the numbers I find online. They all ring once and then disconnect..

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...I have cruised for years with NFL but after the last 2 years and dealing with customer service and losing so much money. I will never cruise again with them. Be aware stay away from their future cruise credits...

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Price Affordability
2.5 (46 reviews)
2.4 (81 reviews)
Reviewer's quote

...Shut that part down while they wait!! I am sure we did not pay a lower price than the people in the new tower..

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...While we did not use the medical center, we understand the price of medical care was outrageous, so passengers waited to get cold stuff at the port. I was told the ship ran out of NyQuil in the sundry area to purchase. 8)Welcome on the ship: We really did not feel welcomed at all...

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Facilities and Services
2.7 (46 reviews)
2.4 (79 reviews)
Reviewer's quote

Holland America said these charges are to reward their employees for their outstanding services. Holland America refuses to refund these charges even though we the cruise contract includes a line for "port and other service charges. " Holland America said that we checked the box that said we read...

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...The next day we went to Guest Services on board ship. Explained our situation and asked for a refund due to bus no show. Agent listened and said he needed to check with his supervisor...

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Website
2.6 (45 reviews)
2.4 (85 reviews)
Reviewer's quote

Holland America customer care contacted me immediately and told me what was going on so I understood their taking so long and apologized for the inconvince … I thank you for having this website because there is no real place to go...

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com/cruise-ship/sky/staterooms/balcony The cabin I got and that photo is attached I believe was not even close to what is on there sky website it was very small and a port hole window in the side with a small balcony also Iam a big man it was so tiny and the shower was very small ! I dont think 2...

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Holland America Line and Norwegian Cruise Line Pros and Cons

Pros
  • Room stewards
  • Servers
  • Pinnicle grill
  • Food
  • Itinerary offering that is why we booked
  • No pros
Cons
  • Refusal to help us
  • Customer service
  • Too much to write here
  • Unethical refund policy
  • Uncaring attitude
  • Very poor customer service

Holland America Line and Norwegian Cruise Line Most Positive Reviews

Top rated reviews
5

Our problem stems from our mistake, perhaps because we are 79 years old, but when we realized we had reserved for the wr...

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5

Went on NCL Spirit. Best cruise we have ever taken. Food was beyond excellent. All staff went out of their way to...

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5

Dear Sir,
I would like to carry to your attention that at the time of our stop on Half Moon Cay,after buffet BBQ,we hav...

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5

This review is in response to the poor or non-existent post-cruise customer care from Norwegian Cruise Lines (NCL).
I com...

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Holland America Line and Norwegian Cruise Line Most Critical Reviews

Lowest rated reviews
1

cruiseVC7P3M 7/12/15 to 5/1/16 this was ment to be a cruise of a life time our 50th wedding anervasary, first a very...

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1

My nephew and his girlfriend are in the military. They booked a 7 day cruise for their anniversary. Unfortunately...

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1

On Dec. 6, 2015 I boarded your ship Neuw Amsterdam, cabin 4040. At approximately 3 PM I went out to relax on my balcon...

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1

My sister & husband were booked on this cruise. This was going to be her birthday and anniversary gift (after...

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Holland America Line and Norwegian Cruise Line Latest Reviews

Recent published reviews
No votes

I've called several times without being able to speak with anyone. And when I did they said that I would receive a call...

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1

A real circle jerk.......Fortunately, my CC people credited back the $6,238.10 I was charged for cruise while my...

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No votes

Booking #CDDJWX. NO refund. WHY?

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No votes

the submission form will not recognize my stateroom number so it will not let me submit it

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Holland America Line and Norwegian Cruise Line Products and Services

Most reviewed product and services
  • Holland America Line Cruise (47 reviews)
  • Holland America Line Customer Care (21 reviews)
  • Holland America Line Sanitary Conditions (5 reviews)
  • Norwegian Cruise Line Cruise (57 reviews)
  • Norwegian Cruise Line Customer Care (36 reviews)
  • Norwegian Cruise Line Cruise Booking (15 reviews)