Holiday Inn vs La Quinta Inn
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Our website collected and compiled various consumer reviews about Holiday Inn and La Quinta Inn as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Holiday Inn and La Quinta Inn Overview
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Holiday Inn and La Quinta Inn Consumer Ratings
Rank
184
out of 1282 in Hotels and Resorts category
157
out of 1282 in Hotels and Resorts category
Customer service
122
in category
110
in category
Exchange, Refund and Cancellation Policy
149
in category
74
in category
Price Affordability
141
in category
124
in category
Facilities and Services
102
in category
142
in category
Holiday Inn and La Quinta Inn Rating Details
Reviewer's quote
...I am very surprised at the complete lack of customer service or customer satisfaction I received. Especially with several other hotel options in the area. ..
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...Customer service was beyond bad. There was zero breakfast our car got side swiped in the parking lot. The smoke was so thick and smelled like a skunk and not one of the staff cared it is non smoking and illegal in Texas...
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Exchange, Refund and Cancellation Policy
Reviewer's quote
There were just 7 cars in the entire parking lot!!! I asked for a refund and was told by manager Jason that he could not authorize a refund or cancel our reservation. Priceline was willing to refund our money if the hotel cancelled the reservation. When I told the manager Jason how I refused to...
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I want my 250 dollars back thats was an outrageous over charge for not knowing about the policy iam not even from texas thing ate different in Louisiana..
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Reviewer's quote
They didnt call me back nothing was done
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...This is a bunch of nonsense and I don't like having to pay full price when there are no amenities no swimming pool no breakfast no nothing no room cleaning. I think I should deserve a significant discount for the inconvenience that I'm suffering because of this..
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Reviewer's quote
Rented a room for 4 days with my grandkids while our home was being set came back the next week needing a bath and some air-conditioning was told that we can't rent rooms to locals and this is the next week I mean really I feel discriminated against because of the kids so my 7000 reward points are...
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...No housekeeping services provided. No fresh towels, my bed not made. No one had been to the room..
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Holiday Inn and La Quinta Inn Pros and Cons
Pros
- Leaving
- Usually very good
- Breakfast was great
- Location
- Hotel location
- Getting out of there
Cons
- Manager lied to us
- Attitude of management
- Treatment of manager and false remarks made
- Customer service
- Poorly trained staff
- How they handle complaints
Holiday Inn and La Quinta Inn Most Positive Reviews
Top rated reviews
My family and I stopped off for an overnight stay in San Antonio, we book the hotel and prepaid through hotels.com. The...
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LaQuinta Staff Get Treated like ***. The supervisor steal are tips. Indiana
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My son who lives in Florida called Holiday Inn to make a reservation for me in September because there was no power in...
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The manager at the LaQuinta of Lufkin, has no place running that hotel. She is mean, don't listen, has no heart nor comp...
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Holiday Inn and La Quinta Inn Most Critical Reviews
Lowest rated reviews
I had the worst experience at the Holiday Inn downtown Atlanta Centennial Park in Atlanta, GA 30303. The bathroom had a...
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Hello Joseph,
1st room we were given and
your only handicapped was smoke filled and
had a cigarette in the toilet.
2n...
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Went to our room put out two month old to bed shut the lights off with just tv on and boom what scurries along the...
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My husband and I are both listed as account holders in the LQ Elite rewards program. I noticed, though, that about 10...
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Holiday Inn and La Quinta Inn Latest Reviews
Recent published reviews
Rented a room for 4 days with my grandkids while our home was being set came back the next week needing a bath and some...
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We checked in at the Lynhurst Dr. In Indianapolis, IN after I had surgery at eskanzie hospital. We were there...
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They didnt call me back nothing was done
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It smell like cat urine the plumbing in the tub and sink were slow going down
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Holiday Inn and La Quinta Inn Products and Services
Most reviewed product and services
-
Holiday Inn Room
(64 reviews)
-
Holiday Inn Room Booking
(12 reviews)
-
Holiday Inn Customer Care
(5 reviews)
-
La Quinta Inn Room
(115 reviews)
-
La Quinta Inn Customer Care
(62 reviews)
-
La Quinta Inn Sanitary Conditions
(47 reviews)
How would you compare Holiday Inn vs La Quinta Inn?
I wostay anywhere but the laquinta inn
Product or Service Quality
Ok
*** Dirty from top to bottom. No hot breakfast, only breads & cereals. They ran out of coffee before 7:30 am and didn't fill it in a timely manner.
This is the airport LA Quinta in Nashville, TN.
Product or Service Quality
Poor. Filthy. No manager on site all weekend.
I have something else to compare
Anywhere would've been better.