PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Holiday Inn and La Quinta Inn as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Holiday Inn
La Quinta Inn

Holiday Inn and La Quinta Inn Overview

Total reviews
205
539
Company responses
0
0
Issues resolved
2
6

Holiday Inn and La Quinta Inn Consumer Ratings

Rank
184 out of 1282 in Hotels and Resorts category
157 out of 1282 in Hotels and Resorts category
Customer service
122 in category
110 in category
Exchange, Refund and Cancellation Policy
149 in category
74 in category
Price Affordability
141 in category
124 in category
Facilities and Services
102 in category
142 in category

Holiday Inn and La Quinta Inn Rating Details

Customer service
1.6 (29 reviews)
1.7 (239 reviews)
Reviewer's quote

...I am very surprised at the complete lack of customer service or customer satisfaction I received. Especially with several other hotel options in the area. ..

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...Customer service was beyond bad. There was zero breakfast our car got side swiped in the parking lot. The smoke was so thick and smelled like a skunk and not one of the staff cared it is non smoking and illegal in Texas...

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Exchange, Refund and Cancellation Policy
1.2 (27 reviews)
1.8 (183 reviews)
Reviewer's quote

There were just 7 cars in the entire parking lot!!! I asked for a refund and was told by manager Jason that he could not authorize a refund or cancel our reservation. Priceline was willing to refund our money if the hotel cancelled the reservation. When I told the manager Jason how I refused to...

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I want my 250 dollars back thats was an outrageous over charge for not knowing about the policy iam not even from texas thing ate different in Louisiana..

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Price Affordability
2.1 (25 reviews)
2.3 (197 reviews)
Reviewer's quote

They didnt call me back nothing was done

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...This is a bunch of nonsense and I don't like having to pay full price when there are no amenities no swimming pool no breakfast no nothing no room cleaning. I think I should deserve a significant discount for the inconvenience that I'm suffering because of this..

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Facilities and Services
2 (23 reviews)
1.9 (194 reviews)
Reviewer's quote

Rented a room for 4 days with my grandkids while our home was being set came back the next week needing a bath and some air-conditioning was told that we can't rent rooms to locals and this is the next week I mean really I feel discriminated against because of the kids so my 7000 reward points are...

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...No housekeeping services provided. No fresh towels, my bed not made. No one had been to the room..

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Holiday Inn and La Quinta Inn Pros and Cons

Pros
  • Leaving
  • Usually very good
  • Breakfast was great
  • Location
  • Hotel location
  • Getting out of there
Cons
  • Manager lied to us
  • Attitude of management
  • Treatment of manager and false remarks made
  • Customer service
  • Poorly trained staff
  • How they handle complaints

Holiday Inn and La Quinta Inn Most Positive Reviews

Top rated reviews
4

My family and I stopped off for an overnight stay in San Antonio, we book the hotel and prepaid through hotels.com. The...

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5

LaQuinta Staff Get Treated like ***. The supervisor steal are tips. Indiana

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3.9

My son who lives in Florida called Holiday Inn to make a reservation for me in September because there was no power in...

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5

The manager at the LaQuinta of Lufkin, has no place running that hotel. She is mean, don't listen, has no heart nor comp...

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Holiday Inn and La Quinta Inn Most Critical Reviews

Lowest rated reviews
1

I had the worst experience at the Holiday Inn downtown Atlanta Centennial Park in Atlanta, GA 30303. The bathroom had a...

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1

Hello Joseph,
1st room we were given and
your only handicapped was smoke filled and
had a cigarette in the toilet.
2n...

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1

Went to our room put out two month old to bed shut the lights off with just tv on and boom what scurries along the...

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1

My husband and I are both listed as account holders in the LQ Elite rewards program. I noticed, though, that about 10...

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Holiday Inn and La Quinta Inn Latest Reviews

Recent published reviews
1

Rented a room for 4 days with my grandkids while our home was being set came back the next week needing a bath and some...

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2.6

We checked in at the Lynhurst Dr. In Indianapolis, IN after I had surgery at eskanzie hospital. We were there...

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1.8

They didnt call me back nothing was done

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2.2

It smell like cat urine the plumbing in the tub and sink were slow going down

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Holiday Inn and La Quinta Inn Products and Services

Most reviewed product and services
  • Holiday Inn Room (64 reviews)
  • Holiday Inn Room Booking (12 reviews)
  • Holiday Inn Customer Care (5 reviews)
  • La Quinta Inn Room (115 reviews)
  • La Quinta Inn Customer Care (62 reviews)
  • La Quinta Inn Sanitary Conditions (47 reviews)