PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Holiday Inn and La Quinta Inn as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Holiday Inn
La Quinta Inn

Holiday Inn and La Quinta Inn Overview

Total reviews
180
475
Company responses
0
0
Issues resolved
2
5

La Quinta Inn was first mentioned on PissedConsumer on Nov 2, 2007 and since then this brand received 475 reviews. It is 295 reviews more than Holiday Inn received since Nov 5, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Holiday Inn customer support team and La Quinta Inn customer service.

Holiday Inn and La Quinta Inn Consumer Ratings

Rank
188 out of 1926 in Hotels and Resorts category
129 out of 1926 in Hotels and Resorts category
Staff
139 in category
133 in category
Exchange, Refund and Cancellation Policy
143 in category
68 in category
Customer service
114 in category
98 in category

According to consumer ratings and reviews, La Quinta Inn ranks 59 points higher in the Hotels and Resorts category than Holiday Inn. People gave Holiday Inn 1.9 stars for Staff criterion in Hotels and Resorts category and it is 253 points higher than the worst rated brand in this category. At the same time, La Quinta Inn was rated 1.9 stars for Staff criterion in this category and it is 259 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that La Quinta Inn has a higher rating than Holiday Inn. Regarding Customer service criterion, consumers gave Holiday Inn 1.6 stars and it is 71% greater than other in category. La Quinta Inn however was rated 1.7 stars and it is 75% greater than other in category.

Holiday Inn and La Quinta Inn Rating Details

Staff
1.9 (20 reviews)
1.9 (208 reviews)
Reviewer's quote

...The room and staff were great and we enjoyed our stay(be it a short one). It was after returning home and checking my credit card statement that I found that I was billed by hotel. com as well as billed by Holiday Inn...

Alayiah

...The hotel staff were unable to keep me in the current room, and moved me to a third room that was so overwhelmingly strong with cigarette smoke (In non-smoking room. ) upon entry, I walked right back out. The fourth rooms' smell was acceptable; however, once again the room was not very clean...

PissedConsumer1682042
Exchange, Refund and Cancellation Policy
1.3 (20 reviews)
1.9 (155 reviews)
Reviewer's quote

...I'm told by Holiday Inn this is a non refundable rate of 335. 00 in which they have already charged me and my reservation is not until June 4th, 2016 - they offer no credit towards another Holiday Inn, no refund, Nothing. Will not give owner or general manager name or number...

Aleigh

Finally the third room was ok so we decided to stay in that room because our refund wouldn’t process soon enough to switch hotels plus we had our dog with us. We had to take our son to urgent care due to his asthma flare up because of the dirty rooms. The manager couldn’t care less and suggested we...

Angelle M
Customer service
1.6 (20 reviews)
1.7 (202 reviews)
Reviewer's quote

...I am very surprised at the complete lack of customer service or customer satisfaction I received. Especially with several other hotel options in the area. ..

Meila

...Dissatisfied Customer..

Mark B

Holiday Inn and La Quinta Inn Pros and Cons

Pros
  • Leaving
  • Breakfast was great
  • Swimming pool
  • Location
  • Hotel location
  • There is absolutely no pros to this place in 1000
Cons
  • Attitude of management
  • Value
  • Personnel very inconsiderate
  • Customer service
  • Poorly trained staff
  • Would never book here again and warn people not to

Holiday Inn and La Quinta Inn Most Positive Reviews

Top rated reviews
3.9

My family and I stopped off for an overnight stay in San Antonio, we book the hotel and prepaid through hotels.com. The...

5

The manager at the LaQuinta of Lufkin, has no place running that hotel. She is mean, don't listen, has no heart nor comp...

Holiday Inn and La Quinta Inn Most Critical Reviews

Lowest rated reviews
1

I had the worst experience at the Holiday Inn downtown Atlanta Centennial Park in Atlanta, GA 30303. The bathroom had a...

1

Hello Joseph,
1st room we were given and
your only handicapped was smoke filled and
had a cigarette in the toilet.
2n...

Holiday Inn and La Quinta Inn Latest Reviews

Recent published reviews

NEVER EVER BOOKONLINE -WHY? THOUGHT WE BOOKED DIRECTLY BUT WERE BOOKED THRU,''HOTEL RESERVATIONS .COM "AS THAT WAS INDIC...

Read all 180 reviews

Charge card not charged today, they did not stay at a La Quinta inn need follow up need follow up. Do you have photo or...

Read all 475 reviews

Holiday Inn and La Quinta Inn Products and Services

Most reviewed product and services
  • Holiday Inn Room (63 reviews)
  • Holiday Inn Room Booking (10 reviews)
  • Holiday Inn Receptionist (1 review)
  • La Quinta Inn Room (109 reviews)
  • La Quinta Inn Customer Care (50 reviews)
  • La Quinta Inn Sanitary Conditions (43 reviews)