PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Super 8 and Holiday Inn Express Hotels as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Super 8
Holiday Inn Express Hotels

Super 8 and Holiday Inn Express Hotels Overview

Total reviews 263 62
Company responses 0 0
Issues resolved 2 0

Super 8 and Holiday Inn Express Hotels Consumer Ratings

Rank
232 out of 1322 in Hotels and Resorts category
257 out of 1322 in Hotels and Resorts category
Customer service
149 in category
203 in category
Exchange, Refund and Cancellation Policy
124 in category
172 in category
Price Affordability
140 in category
233 in category
Quality of Accommodation
159 in category
182 in category

Super 8 and Holiday Inn Express Hotels Rating Details

Customer service
1.4 (111 reviews)
1.1 (12 reviews)
Reviewer's quote

...to leave the room and there is no way possible because we were already in Tennessee, he says Aaron the manager would say the same thing and I have been in customer service for 20yrs, I have never been spoken to this way ,I just simply ended with show me proof that it's what your saying and proof its ours, he said no,, so we started investigating, the reviews show this hotel is consistently dirty , drinking in the parking lot and employees who live there and stealing money on lies consistantly, Be Warned, Dont stay here unless you want to be belittled and and stolen fromsomewhere else, ask to speak to a manager before checkin and you will...

Read full review

After complaining to Holiday Inn's customer service I was told that they would send my concerns to the downtown New Orleans manager. I have not heard anything else from them or the Hotel management. The reason I choose the Holiday Inn Express is because I thought staying at a Holiday Hotel would be...

Read full review
Exchange, Refund and Cancellation Policy
1.4 (102 reviews)
1 (8 reviews)
Reviewer's quote

...I have not received a partial or full refund 30 days later. Your operator said there was nothing she could do about and she didn't even want my customer feedback. Shame on Super 8 Corporate, the local S8 management and Priceline...

Read full review

...57 what a rip off can not get a refund, this should be against the law..

Read full review
Price Affordability
2.1 (101 reviews)
1.5 (6 reviews)
Reviewer's quote

...00 THE PRICE OF TWO ROOMS . YOUR EMPLOYEE CHARGED ME FOR HIS FREE STAY IN A ROOM AND 1 OTHER..

Read full review

We when On Vacation stayed at a hotel Waycross GA address 1761 Memory Dr. it's supposed to be a holiday inn Express suite we got there August 28 checked out on September 5 we paid over $113.40 a A night at the hotel was the most horrible hotel we had ever stay in The hotel was under construction...

Read full review
Quality of Accommodation
1.6 (95 reviews)
1.3 (7 reviews)
Reviewer's quote

I was attempting to make a waffle in a waffle maker that was half busted and certainly inoperable compared to Wyndham hotels high standards of accommodation. The waffle maker was repeatedly beeping a mere 3-5 times because I could not turn over the waffle maker to retrieve the waffle that I am...

Read full review

As soon as my husband and I walked in, a huge roach scurried across the carpet in front of us and ran under the mini fridge. We are traveling with our 3 children under the age of six, all of them were screaming and disgusted at the sight of the bugs. There were 4 to 5 dead cockroaches around the...

Read full review

Super 8 and Holiday Inn Express Hotels Pros and Cons

Pros
  • Location
  • Location was good
  • No pros disgusting
  • Hotel is nice
  • Breakfeast was good
Cons
  • Poor customer service
  • Dirty
  • Bad coustomer service
  • Them keeping the money after cancellation
  • Then charged me over 300 dollars
  • Safety concerns

Super 8 and Holiday Inn Express Hotels Most Positive Reviews

Top rated reviews
5

bed bugs ,stains blood all over burn marks odors huge matress stains hairs all over the room drug deals noises all...

Read full review
No votes
5

I requested a non-smoking room when i made res ovr the phone with customer service rep on july 22, 2015 we checked in...

Read full review
No votes

Super 8 and Holiday Inn Express Hotels Most Critical Reviews

Lowest rated reviews
1

We had 2 rooms for 2 nights in Super 8 San Diego Mission Valley.We requested to make the payment by 2 different credit...

Read full review
1

Holiday Inn will not allow you to review on their site if you book through Hotwire, probably because you do not get thei...

Read full review
1

I was in Idaho falls for a family emergency, and I really needed an economical room and I am a wyndam reward member. I...

Read full review
1

The hotel itself is nice, the rooms are clean, breakfast in the morning was convenient. When I checked in, I was...

Read full review

Super 8 and Holiday Inn Express Hotels Latest Reviews

Recent published reviews
1

I am a diamond level customer and i was staying at the kelso super 8 for over two months straight. The day j was...

Read full review
1

We when On Vacation stayed at a hotel Waycross GA address 1761 Memory Dr. it's supposed to be a holiday inn Express...

Read full review
No votes

We were kicked out of our room after having paid for a full week in advance and need a refund

Read full review
2.3

Indianapolis East Hotel worst facility ever stayed in . Bug removal Cleanliness is not a priority

Read full review

Super 8 and Holiday Inn Express Hotels Products and Services

Most reviewed product and services
  • Super 8 Room (54 reviews)
  • Super 8 Customer Care (36 reviews)
  • Super 8 Manager (22 reviews)
  • Holiday Inn Express Hotels Room Booking (3 reviews)
  • Holiday Inn Express Hotels Room (3 reviews)