PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Holapick and Old Navy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Holapick
Old Navy

Holapick and Old Navy Overview

Total reviews
592
653
Company responses
0
0
Issues resolved
3
2

Holapick and Old Navy Consumer Ratings

Rank
745 out of 2058 in Footwear and Clothing category
357 out of 2058 in Footwear and Clothing category
Delivery Service
493 in category
314 in category
Customer service
508 in category
367 in category
Exchange, Refund and Cancellation Policy
464 in category
219 in category
Product or Service Quality
545 in category
257 in category

Holapick and Old Navy Rating Details

Delivery Service
1.2 (200 reviews)
1.9 (190 reviews)
Reviewer's quote

...Waited over 2 months to get it - NO SERVICE - PROFESSIONAL SCAMMERS!!..

Read full review

...Their customer service is impossible to get ahold of so I have to resort to leaving reviews as there is no other way to communicate! Maria Pascucci..

Read full review
Customer service
1.1 (199 reviews)
1.4 (236 reviews)
Reviewer's quote

...Received FIVE shirts that say, "I am not old, I am a OLASSIC" Customer service got snotty with me when I complained. NEVER USE THIS SITE..

Read full review

...Customer service does not answer phone or email..

Read full review
Exchange, Refund and Cancellation Policy
1.1 (193 reviews)
1.8 (201 reviews)
Reviewer's quote

I contacted the company and told them how disappointed I was in the clothing and that I wanted to return for a refund. After 4 to 5 emails to them someone finally emailed me back that had very poor english writing skills. They told me I could return them but would not give me a return item number...

Read full review

...does anyone work at old navy support? Really frustrated I want my refund..

Read full review
Product or Service Quality
1.2 (190 reviews)
2 (192 reviews)
Reviewer's quote

When it finally did arrive it is shapeless, poor quality, polyester, crap that I wouldn't be caught dead in! Not one thing was even remotely similar in quality to what you see on the website. They obviously have no morals or standards and will screw everyone who is stupid enough to fall for their...

Read full review

...Horrible customer service..

Read full review

Holapick and Old Navy Pros and Cons

Pros
  • There are absolutely no pros
  • Absolutley no pros
  • No pros at all
  • Love the clothing
  • Price
  • Nobody answers the customer service phone
Cons
  • Not being able to contact them
  • Difficult to contact
  • Not being able to contact them no response to messages
  • Horrible customer service
  • Hope you dont need to call customer service
  • Communication with customers

Holapick and Old Navy Most Positive Reviews

Top rated reviews
5

I ordered a dress 2 months ago January 2020 and I am still waiting

Read full review
5

The pants pockets aren't big enough I need bigger pockets ok

Read full review
5

I put an order in about a month ago now and had trouble with the site accepting my card which had more than enough for t...

Read full review
5

I normally don't mull over a rude or irrational customer too long, but this woman was beyond over anything I've ever...

Read full review

Holapick and Old Navy Most Critical Reviews

Lowest rated reviews
1

This is a fraudulent company. I ordered a large order (US$ 1,000+) in November 2018 and received no confirmation of the...

Read full review
1

I ordered a pair of Cargo Pants and a hoodie from Old Navy online on Friday Morning.. My card was charged and I was...

Read full review
1

Ordered a dress for my daughters wedding. It came and was way too small. I didn't like it anyway. I just wanted to retur...

Read full review
1

I visited the Old Navy store located in Annapolis, Maryland on Saturday, 20 September 2014 at approximately 1:15 pm. ...

Read full review

Holapick and Old Navy Latest Reviews

Recent published reviews
1.2

Order took 4 months to arrive. When it finally did arrive it is shapeless, poor quality, polyester, crap that I...

Read full review
1

I have had to escalate issues with old navy dating back to May 2020. My most recent issue was a delayed refund which was...

Read full review
1

Ordered a blouse online and when it came it looked nothing like the photo. I contacted the company and they offered me...

Read full review
No votes

Because customer service did not answer when I called to make a complaint. Cashier at store gave me false information.

Read full review

Holapick and Old Navy Products and Services

Most reviewed product and services
  • Holapick Customer Care (54 reviews)
  • Holapick Shipping Service (38 reviews)
  • Holapick Hat (1 review)
  • Old Navy Customer Care (49 reviews)
  • Old Navy Shipping Service (43 reviews)
  • Old Navy Credit Card (31 reviews)